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    REI

    3.5 (121 reviews)
    Open 10:00 am - 9:00 pm

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    Bethany at REI was knowledgeable, professional and a huge help. I brought in my Gregory backpack that I had bought at this store 5 years ago. It just never seemed to fit me well. I went to REI to have someone who knew backpacks to help me know if it was possible to adjust this pack so it wouldn't be so uncomfortable or whether I should get a different size or brand. After listening to me and observing how the pack fit on me, Bethany repacked my pack and readjusted some of the readjustable features. I made several trips around the store. I left with my pack feeling like it was " my" pack and that it and I are ready to go. Thank you REI and Bethany. Jane

    Hoka Flip-Flops.

    On 3/11/2024 I purchased a pair of Hoka - Ora recovery Flip-Flops online from REI. Cost $60. They were delivered on 3/18/2024. A few days ago I realized they had a defective element to them. I took my receipt and the Flip-Flops to REI. They would not exchange the item since it was 7 days past the 90 day return policy - actually 90 days from the time I received them. If I was a member they would have taken them back. Evidently I have to pay $30 to be treated fairly. The manager said if they were not dirty on the bottom he would take them back, which makes no sense because they were defective and could not be resold. Not likely to spend any more money with REI.

    Pupper checking them out lol
    Nicole G.

    Okay here I am again professing my love for REI. The customer service here is just hands down the best so I had to write another review. My husband and my goal is to visit every National park. Dreaming too big? Eh, maybe in the current COVID world, but once we're able to travel and explore more, challenge accepted. Any-hoo, I bought a pair of Oboz hiking boots at the end of last year, as a recommendation from one of their staff. For the hikes we were going on, this was a solid options. The problem? My left foot is wider than my right so not even 10 miles in with these boots, my left foot was really sore from the constant rubbing from the boot and I was really bummed out about it. Fast forward to this week, I went in and I explained the situation to Dominic, who was helping in the shoe dept. He was an incredible listener and had such positive energy. He provided all the suggestions he could possibly think of and I really appreciated that! Best part? I ended up finding THE ones to exchange for. Once I put on the La Sportiva waterproof hiking boots, I didn't want to take them off. They were available in a wide and the cushion/support felt incredible. I've worn them for a few miles already and I really can't recommend them enough. It snowed here so I was also able to test out the waterproofing/warmth and they surpassed my expectations. Thank you Dominic!!! Also, shoutout to Nancy. She's helped my husband and I multiple times when we've shopped and I can't say enough how wonderful it is to have staff helping you that truly care and want to listen. Keep it up team REI!

    Bill N.

    REI, you truly disappointed me today. I was enticed by your online presence only to be disappointed when entering your brick and mortar store. I was looking for a specific PFD that you had in stock, tried it on and had questions only to be ignored by the staff. It's an amazing experience to have sales staff look straight at you, only to be ignored. I even looked in a mirror to make sure I had a reflection, because the way I was treated made me feel like a ghost . After leaving your location I drove thirty plus miles to Rocktown Adventures in Aurora and purchased a new NRS PFD.

    J M.

    G is an AMAZING boot fitter with enough ski knowledge to assist anyone and my favorite to see at the store but the gentleman in the department are all pretty awesome since we've met many times over the years. Ron also super thorough for the family's ski tunes and explaining awesome upgrades for bindings, hot wax etc. We will immediately be bringing back our brand new snowboard to have REI serviced it too. Anyways while I was waiting for a short while I was blown away by the knowledge Joe had in snowshoeing. I believe Ron and perhaps Joe were the team of gentleman that installed my rooftop box and bike rack on my Jeep in 2018. I worked for over 20 years so I really appreciate good service pretty much all of my disposable income goes to skiing and REI Oakbrook gets all my outdoor gear purchases and handles my ski tunes I do not care to do because of the trustworthy service at your Oak Brook. It's nice to see a familiar face and to have them remember the family. Thanks Oak Brook from making me feel safe shopping without sacrificing personal service and having EVERYTHING in stock even during these unusual times REI has many safety checks in place behind the scenes and treat all custies just great. -Ms Joanie M

    REI's geodetic survey marker outside the front doors.
    Eric E.

    Been coming to this location since the doors opened and a rock wall adorned the middle of the store. Yeah, they're on the pricy side..but they carry a good deal of unique brands that you can't find elsewhere. As an alternative, REI's house brand is reasonably priced. If you do decide to spend make sure you get a membership card. Not sure on the rate, but they track your purchases and cut you a rebate card valid for purchases. Think it's usually around 2.5%..which is better than a sharp stick in the eye.

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    3 years ago

    Gee and Melissa from Skies and bikes are awesome! They are the bomb! Great service and knowledge!

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    6 years ago

    REI is extremely on top of it when it comes to covid precautions. I felt extremely safe & the store was very clean.

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    Page 1 of 4

    Ask the Community - REI

    Review Highlights - REI

    Was helped by Melissa who was really helpful and ended up with a pair I'm really excited about!

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    ERIK'S - Bike Board Ski - $20 for a "bike cleaning" yet I still see winter grime from my garage

    ERIK'S - Bike Board Ski

    (17 reviews)

    TL: DR: Great online prices…read more I was able to score a deal at Erik's this past month. I ordered ski pants online and it came quick and in great condition. I would recommend Erik's to everyone

    I've updated my rating since I had resolution of a problem with the help of a great regional…read moremanager from Erik's. 1/6/2026 original - We bought new ~$500 K2 ski boots from Erik's in November. These were for my son who is a ski-fanatic. We had the boots custom fit to his new ski's and he was super excited to use them this year. These were paid for primarily by my son and partially his birthday present. My son went skiing two consecutive days when the season just started for just a few hours and on the second day a small buckle broke. This is a buckle that is held in by a screw that should be easily swapped or in stock. We brought the boots to Erik's service group December 14th and have had zero activity from Erik's while they "attempt" to get a response from K2. They keep telling me to "just call back every few days" which I have been doing which has gotten ridiculous. These boots were around $500 and only worn twice!! Talk about having zero customer service and zero urgency whatsoever while the ski-season just passes us bye. I've asked over and over for an update and told flippantly, I expect to hear back...but nope, nothing yet." Again and again and again. The responsibility is somehow all mine to call back every day for an update and not on them them to push for a response. I've asked for replacement boots under warranty and told that they are the mercy of K2 for what should be a $10 part AND for a response. "NOT THEIR FAULT OR RESPONSIBILITY TO PUSH K2." Crazy frustrating. They obviously do not value their customers with this casual non-response. Bottom line - I regret buying from them and wish I would have gone to King Keyser or just about any other outfitter. Avoid!! They have lost my business forever. PS - I have never, ever written a negative review about any business until now. 1/7/2026 update -I did email the address that Erik mentioned below and to this point received no response. I also called back again today and spoke with Cameron, who has consistently been the front line service/warranty representative. Once again, Cameron from Erik's confirmed that they would not be doing anything other than waiting for K2's warranty department to respond. They would absolutely NOT be crediting me for the boots or replacing the boots while they work out the replacement with K2. This would have allowed us to get back on the slopes immediately while they work it out with K2. They again confirmed that they have no idea when K2 would respond. It could be days, weeks or as long as the ENTIRE SEASON! Erik's is powerless and "that is the reality of it!" Cameron actually patronized me for having the persistence to call in so frequently for updates. "We have lots of customers waiting on warranty responses but ONLY YOU call in to try to speed up this process and BERATE US." WOW - shame on me for trying to help get my son his boots. I asked him to define berating him. I never called him a name, never insulted him. Cameron defined berating him as persistently calling and asking for action. Cameron mocked me for writing the reviews. "Yes, we received your review, saw it, and made the decision that we would NOT be doing anything different than just waiting for K2 for as long as it takes. Go ahead and keep writing your reviews." As a father who is trying to keep this moving, am I at fault for following up frequently over a $10 buckle on brand new $500 boots? What would you do as the season passes us bye? I then asked Cameron for K2's case number so I could call them directly. I was told there was no case number by Cameron. My wife and I called K2 since Cameron was clearly not going to take action. Of course...K2 said "what is the case number?." Ha! It turns out K2 does answer the phone and does respond. We had a really sweet person from K2's dealer service rep, Elevate outdoor collective, who helped and said she'd get this part tracked down quickly and give us an answer. 1/8/2026 update I have resolution with my issue! The sweet dealer service agent from K2, Robin, was able to get this moving immediately. Robin called Alex, the regional manager from Erik's to collaborate and bypass Cameron. K2 said that they would be sending the part immediately and copied me and Alex. Alex called me to apologize and to take control of the situation. He had parts to use and would personally be working to get this done THE SAME DAY! Alex hand delivered me the repaired boots in the afternoon, just about 3 hours after Cameron and I spoke and I was told by Cameron just sit and wait. Alex was generally a great guy who understood customer service. You see...I'm a business owner and I employ a service and parts team myself. We pride ourselves on customer service. Alex had the traits that we always look for: accountability, empathy, passion, ingenuity and the ability to communicate. Wow - what a difference. Back to the slopes we go, which is all we ever wanted!

    Tailwind Cycles - Accessories

    Tailwind Cycles

    (41 reviews)

    $$

    Albany Park

    I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

    Tailwind has been my family's go-to bike shop for six or more years. Some years I find myself…read moreshipping them a new bike to build for a kid's upcoming birthday. Other years we've adopted a used bike that needs some TLC. This week they are working on upgrades to my kids' road bikes to make them better suited to racing on the velodrome in Northbrook. As always, the guy who helped us (Kyle) was knowledgeable about the options and had good advice about how to proceed. I knew that would be the case and knew that the shop is always fair about labor costs, which is why I brought the bikes back from Northbrook to have the work done. Long story short, this place is great, and you won't regret giving it your business.

    REI - bikes - Updated May 2026

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