They were friendly and very helpful! I will go back their store was well stocked and prices were…read morereasonable.

Super knowledgeable and friendly staff. Great selection of whatever you need for swimming…read more Excellent customer service.

I love the merchandise the staff at this store is terrible and rude! I ordered an item to pick up…read moreat this store they never pulled the item 48 hrs later and someone else bought it! What is the purpose of ordering on line if they don't pull the item!

Made an appointment online for a bra fitting and was quickly measured and expertly guided to a…read morecouple of styles of comfortable bras. Service so quick and efficient. Buy two get one free was awesome. Treat yo'self.

I live in the Loop but needed to pick out a new wetsuit for an upcoming half ironman so took the…read moreMetra out to the suburbs to get to Urban Tri Gear and let me say it was well worth the trip! All of the employees I spoke with were very professional and provided extremely helpful advice not only for the wetsuit but also for the triathlon in general. Before I knew it a full hour had passed by and I was given a full nutrition lesson! I will definitely return to Urban Tri Gear for more triathlon needs.

if I could give this place negative stars I would. The slapped a used "cleanliness" liner and new…read moretag on a clearly VERY worn and stretched out pool guards suit to sell my daughter as a "brand new" item. There is debris between the liner and the crotch of the suit-so gross. See the pics for yourself-their tag is still attached.

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been working with Kelsey and Beverly as both a consignor and shopper for just over five…read moreyears now, and there is no one better than them. I previously consigned with a larger, national brand in the city and had multiple bad experiences, the culmination of which was them literally stealing a bag from me. That would NEVER happen here. Kelsey's combines high powered expertise and reach with small business personal touch. Items I drop off are meticulously tracked, and receipts/pricing is sent for my approval usually within minutes of me leaving. I've sold many designer bags, shoes and pieces of clothing with them and have never had issues with their pricing or payouts. I'm very knowledgeable of the market myself and we always see eye to eye on pricing. You can collect your balance at the beginning of each month and they'll have a check ready and waiting for you. Despite absolutely having the knowledge and ability to resell my pieces myself, I choose to work with them because it's such a great experience from beginning to end. Their payouts are at a higher percentage than what I have seen elsewhere, but even if they weren't - I'd still choose to consign with them. Not to mention, they're super fun and just great women to know. I can't recommend them enough!

Beautifully curated! Bright and very well lit! Only the…read morecrème de la crème- you will not find gap sweatshirts here;) This is the luxury brands! Sadly I found some non-luxury pieces in their jewelry section: a Kendra Scott necklace next to a wrap bracelet is an odd pairing. Their shoe selection is STELLAR- find your size and go! The gals are always welcoming and friendly - no matter if you're having a bad hair day;) Their prices reflect the luxury pieces. This is not a "priced to move" shop. This is an upscale resale shop. Happy shopping!

I purchased a coat from akira back in October 22nd 2025 and when I received it I didn't like the…read morequality and returned it the next day and they received it on November 7th. Today is November 18th this frauds didn't refund my $202.99 back and when i emailed them on November 17th some piece of work replied that it's been 6 days they received it. Uneducated mother ..er counts 7-17 for 6 days . Don't buy anything from them they are frauds. I uploaded my emails below

Order a dress for my birthday online, and it never came. When I checked tracking it said we are…read moreunable to deliver your package. Please reach out to your shipper for further information. So, I did. Sent several emails and got a few responses. The email was escalated but didn't hear anything else. It's been more than a month and not even able to chat when you go to the website. I feel duped. Don't shop here.

Quality clothing; comfy and stylish. Something for everyone. Even a great selection of accessories…read morefrom hair ties and clips to hats and crossbody bags. I found a couple of pairs of pants and a really nice hat that was on clearance. Who doesn't love a good sale? What was most special about this visit is that for a petite person like myself, I receive free alterations with purchase. Had to return back to the dressing room where one of the young ladies would pin my pants to my desired length. They send them out and I pick them up in a couple of days. I have never been more excited! When I am unable to find petite pants, I spend a lot of money on alterations. Thank you Lululemon!

Always liked this store. It can get crowded by rowdy teens, but you need to come when they're at…read moreschool, haha. I bought a shirt for $118. I came back 2 days later to return it and waited for the store to open at 10am. An employee placed a temporarily closed sign on the front window that was super vague. I am disappointed in the lack of communication. There were a lot of customers caught off guard, too. The closest other store to me is downtown Naperville.

I came to Oakbrook IL Macy's for a pick up. It took slightly longer than I expected but I do not…read morehave any complaint about that. What was awful was the intense perfume smell on the south side of the first floor that extended through the pick up and returns area. One of the other customers agreed with me that it was terrible. I was very eager to get out of the building.

I am writing to formally report a very distressing experience I had today at your Oakbrook Macy's…read morelocation. I initially came into the store to return a pair of shoes, which went smoothly. While in the store, I decided to purchase a men's cologne as a birthday gift for my fiancé. When I proceeded to check out, I asked the associate to look up my Macy's credit card account, as I typically do. My transaction was declined, and I was told it was due to an issue with my identification. I explained that I recently upgraded to a Real ID and was issued a temporary paper ID by the DMV, which is valid and contains the same information as my previous ID. Instead of receiving assistance in resolving the issue: * I was told I had to call customer service myself. * I spent approximately 1 hour and 30 minutes on the phone trying to resolve the issue while standing in the store. * The transaction was retried but declined again. * I felt a lack of support and empathy during the process. This situation became extremely embarrassing, as I was left standing at the register for an extended period. I felt as though other customers and staff were watching and judging the situation, which made me feel uncomfortable and humiliated. While one associate eventually attempted to help by suggesting another call, the overall experience lacked proper customer care, discretion, and support. I am requesting: 1. A review of how situations like this are handled in-store. 2. Additional training for staff on assisting customers with credit card issues. 3. Better coordination between store associates and credit services to avoid placing the burden entirely on the customer. 4. Follow-up regarding how this situation will be improved moving forward. I have been a loyal Macy's customer and was very disappointed by how this situation was handled.

I had a phenomenal experience at Aritzia last night!…read more I had come in shortly before closing and I understand how annoying it can be to have one of those last minute people come in but I was treated with nothing but the utmost respect and kindness. As expected, ( you can never go into an Aritzia not falling in love with everything you see lol ) looking around I found so many pieces I just fell in love with. I had grabbed several things and immediately a worker there came to take them for me, grab my name, and set them aside for a fitting room! It was so thoughtful and it just elevated the experience of shopping without having to carry a bunch of clothes around. Once I was done browsing I headed to the fitting room area where my things I had picked up were set aside for me. I then had a pants apart of a set I was in love with but was a size too big not work out too well for me. :(( Yet the kindest girl there looked immediately if they had a 00 to pair with my top on hand which they did and they ended up working perfectly! This is one of the few stores that has sizes in tops and pants that fit my waist measurements perfectly!! :)) Once I was done trying on everything the same girl who had set aside my things took everything that didn't work out for me and didn't let me carry a thing! They truly value their customers and go above and beyond for customer service, satisfaction, and experience. The atmosphere is very clean and orderly. Everything was racked neatly and in place. There wasn't a sign of anything un-orderly or messy. Oh my gosh and the fitting rooms( in pictures provided) are just to die for. I ended up leaving with the most beautiful set, yet it wasn't just the clothes that had me leaving happy it was also how respectful and kind I was treated. How helpful all the staff were there and how welcomed I felt. All I can say is if the manager of this location is reading this review, all the girls working the night of 5/24/25 go above and beyond for their customers and in keeping their store looking put together and beautiful and deserve a huge thanks for up keeping a respectful, friendly, and welcoming face for this Aritzia location. I will most definitely be returning and bringing friends and family.

Last night, I ordered a pair of pants online and the only location available near my house was the…read moreOakbrook location, it said there was 1 left in stock. I arrived around 1pm to pick up my order, waited for 10 min for someone to get my order from the basement, and was then told they don't even have the pants anymore. All the associate said was " Sometimes our stock online isn't accurate to what's in store." She then confirmed I will be refunded and walked off. She never once offered to try and help me order a new pair online or give me some sort of a discount given the pants were $150. This was my first time shopping at this store and let's just say I will never be back!

The store was beautifully decorated for the holidays! My daughter was interested in finding a new…read moresignature cologne/perfume . Nella assisted her in a professional, patient manner. She was specifically looking for a Jo Malone perfume. Nella explained to us about a fragrance wardrobe and scent layering. Jo Malone's philosophy is to have scents designed to blend well with each other, so they can be layered . The entire experience was personal and helpful. Nella even provided my daughter with her cell phone for future questions or help. Wonderful experience.

First time coming here, me and my wife were shopping here to look at a few things. This place has…read morethree full floors to check out. For men is just the first floor primarily. They have restrooms on each of the floors as well that are clean and very well maintained. This place has a great selection of clothes and accessories. The second and third floor have direct access to the rest of the mall. Price point is pretty steep even after the discount prices that they might offer. Overall, I thought it was a solid store to check out.