I have heard quite a few things about Medium Rare so I was initially really excited they were opening in Arsenal. I did hear that it was unlimited steak frites, but when we got there it was only 2 plates of it (which I won't hold against them because maybe I just heard wrong).
For having a simple menu of just steak frites, I did expect it to be a little better. Maybe they were just swamped with grand opening or something, but the steak felt like it was steamed rather than grilled which I thought made for an interesting texture.
The service is kind of what made this a 3 star experience for me. The host at the front- AMAZING. Super friendly and greeted me when I got there and when I was leaving. She really carried the energy for everyone. Everything else felt like it was moving at 2mph.
We got sat relatively quickly, but ended up sitting there for a good 15 minutes before the server came over (which they were pretty busy at the time, so I get it) BUT I did notice that even as tables were clearing and it was definitely dying down the from rush, the service honestly seemed to get slower too? In between our plates of steak frites, it was a solid 15 minutes before anyone noticed and offered the next round. It was a good 10-15 minutes in between each round of things we needed (second course, drinks, dessert, etc.)
What really sent me was when we got dessert, I could physically see the piece of chocolate cake on the counter in the back and two separate servers told them they needed it, but the person back there was so slow in cutting it and getting it out. (This was already after the place kind of died down, so they were not too busy)
Overall, I think it still is an OK place and maybe it was just the grand opening, new team type situation.... I am willing to try it again in a few months and hope they iron out all the random service issues. read more