I've never written a negative review in my life. NOT FUN. But I feel like I kind of 'owe' it to other yelp users--seeing as I have gotten a lot of useful info from yelp.
First of all: beware this company's yelp rating. I just learned from my husband that Meathead offers its customers a $5 Starbucks card for leaving a 5 star review. Jaime made the offer verbally to my husband on 8/8/15, and George made the offer verbally on 8/9/15.
So, future 5 star reviewers, by all means share your positive experience. However, if you accepted the gift, ethically you should mention you were given it for leaving a specifically 5 star review. Conversely, if you didn't accept it you may want to mention that so your review will be taken more seriously.
This is the first I have ever heard of any company doing that. Had I known this company isn't above-board with their yelp ratings, I never would have considered them. Let's hope it backfires on them enough that it doesn't become a trend.
As for our unpleasant and stressful Meathead experience: where to begin?:
Interaction#1:
Hunter Baird came out for the sales call. On time and very upbeat and personable. After looking through the house he sat down to compile the quote, even though I had mentioned that there were things in the side yard that would need moving. When I brought this to his attention he apologized and went out to take a look. He didn't spend much time out there, AND (I realized later) didn't measure the largish sheds that were out there. I was taking the "he's a pro--let him do his thing" attitude. His cavalier inspection and lack of measuring would have huge repercussions, more on this later.
Interaction#2:
After choosing Meathead, signing the contract/Docusign process was harder than it should of been. I wanted a mattress we subsequently sold removed from the inventory, plus they made one small error. It took too much prompting with Molly Wathen to get this done. Looking back with hindsight, I should have cancelled then.
Interaction#3:
Packing day, the day before the move. Two young men showed up on time and ready to work. One was Jaime, the other (I think) was Liam.
Problem 1:Unfortunately my harried husband pointed to a huge pile of flattened boxes (some of which were brand new we purchased from Home Depot FOR THIS DAY) we had compiled and told them "You can use those, or not". So they used Meathead Boxes to the tune of almost $100. Of course, from their POV they were probably just trying to be time efficient. But it annoyed me b/c I felt like they weren't looking out for our pocket book.
Problem2: They let the nut and bolts that attach our flat screen TV to its base get separated from the TV. If my husband hadn't of found the bag of hardware and inquired as to what it went with I shudder to think of the long term results.
Problem 3: They showed up in a pick up with their moving materials in the bed. The license plate holder on the truck said "Cash, grass, or ass. Nobody rides for free." I've always hated this 'joke'. As a woman I don't really like being reminded that throughout history women have found themselves in comprimising positions where they have to use their bodies as payment. I didn't bring it up with them, and didn't plan on complaining about it, but now at the end of the move I'm mad.
Interaction#4:
Moving day.
Problem #1Only 3, not the promised 4 guys showed up. Someone had gotten sick. We accepted it, b/c what else the heck could we do? The 3 guys George, Steven, and Trevon did work hard and were polite during the first part of the day. Probably they were good guys just put in a very difficult situation.
Problem #2 With only 3 guys, they weren't able to keep control of a bulky outdoor Rubbermaid shed. It fell against the house and damaged the roof. I sadly went out to take pix of the damage--thinking "Oh great, the hassle of an insurance claim, plus there's the $250 deductible." At this point my husband, who has a bad back and shoulder, started helping the 3 movers with the heavy lifting with this shed. I was aghast and tried to talk him out of it. No dice. He would end up in so much pain as a result that two days later he still wouldn't be able to lift his arm.
Problem #3 After finally wrestling this shed to the truck they discovered that no matter which way it was turned it wouldn't fit in the truck. D'oh! Too bad Hunter didn't measure it on Day One.
There were LOTS more problems, including poor attitude from the 3 movers (esp. Trevon)towards the end of the day, but my hands are hurting from typing. I did call and talk to AJ, operations manager, to try and give them a chance to make good. He said he would call me back by the end of the day with either an answer or an update. He didn't. A further text from me the next day went unanswered. Nothing to this day, over a week later. Systemic failure. Use anyone else--to say these people are not worth their premium prices is to put it mildly. read more