Restaurant smells like a bathroom. This place has cool gaming tablets at a few tables for kids and a tv as well so it's a shame the atmosphere is brought down so much by the neglect of this place and unpleasant staff. I felt like I was being a bother while giving my order to staff because of the annoyed attitude I received. All of the self serve kiosk are out of order so customers have no choice but to order up front, so there should be no reason for rudeness. The manager with curly hair was very sweet and forgiving for the missing fries in my child's kids meal. My burger was also stale and not very appetizing. I hope they can bring this place up to better standards, otherwise we won't be back. read more

It's not a proper way to post an employee's guidelines sign that has the words " feces" and "vomit" in customer's full view !! I lost my appetite once I saw this sign! Why the restaurant management decided to display a sign with words that make its patrons lose appetite is beyond me!! This is a common sense! read more

McDonald's - a handwritten sign on a bulletin board - Fast Food Near Me - Temecula, California

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If I could give 0 stars I would. Horrible customer service. I waited at the drive through order box for 5-6 minutes with no answers to my inquiries. I then decided to proceed to the window to order (as per instructions for hearing impaired costumers). Upon arrival, I was told by a female employee that I could not order at the window because her coworker was taking orders on his head set. They had taken peoples orders in front of us and behind us. The way the employees acted was unacceptable as I was very polite and understanding. Just don't come here. It's not worth the subpar food anyway. read more

Worst spot ever orders never correct an simple sandwich to make now I see why the stars are so low An so many complaints, incorrect order gave me some else an wasn't even a complete Sandwich read more

Trash all over the place. This is disgusting. I would gladly drive another 5 miles and not have to deal with this stuff. I know this is Riverside County but come on that's a bit cliché isn't it. It is 7:16 am on Saturday morning. It is hard for me to believe that the manager didn't see this on the way in. Apparently they just don't care about this place perhaps the owner doesn't treat him well and this is some sort of retaliatory sabotage. I just went through the drive-through again to tell the manager. And to her credit Laura had somebody out there cleaning. Who told me that this was all left over from the night before. I like these reviews so that the owner or manager will make changes. I always take them down if I come back and don't see trash everywhere read more

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I never ever go to McDonald's and was in a hurry. I went through the drive through and for a small fry and a cheeseburger (sad cheeseburger that looked like it belonged in a "homeless shelter give a way"!!! Long of the short, I was charged $16 plus dollars for two items that were less than acceptable going through a drive through. I AM DONE WITH MCDONALDS AND ANY OTHER DUMB ASS UNHEALTHY ORGANIZATIONS THAT CHARGE WAY TOO MUCH!!! read more

The ambiance was great, the food was amazing, the service, exquisite! Honestly one of the best McDonald's I've been too. I wish I remembered the name of the guy that helped us so we can thank him!! read more

While the gentlemen working the pay/ order window was very nice. I went through the drive through and ordered two chicken nugget happy meals. Only to get home and find that both my meals didn't have any chicken nuggets. Absolutely ridiculous to miss the main item in the happy meal, so now I am home and kids are still hungry. Do you think my kids understand why they didn't get chicken nuggets?! Of course I called to get a refund and there is no one answering the phones, so I get to leave a voicemail in a customer service voicemail box. This is a joke. read more

We were on the way home from San Diego Zoo. Stopped by here to grab dinner while waiting out on bad traffic. We came in to order food. The service was fast and friendly. Cashier brought our food to our table. I'm impressed. read more

Yikes. Now let me start by saying I've been one to give 5 stars to a Carl's Jr. so this knock isn't because it's a fast food joint. It's because I had the strangest experience here. From the outside, this location is really nice. It's right off the freeway in Temecula and easy to get to. When I came in, I knew some things were up. A lady was waiting cause she said she hadn't got her food and it'd been a while. One of the employees was talking pretty loud to give out instructions about orders they were concerned about filling quick enough. Our order took a little longer than usual but the food was fine! No issue with quality like others have mentioned. When we sat down, more people were ordering and the line started to get long. They were struggling to get receipts printed and people started complaining and it just got a little nuts. It just seemed really chaotic. To top that off, I tried to use the bathroom but turned away pretty quick. One of the stalls looked like someone had peed all over the floor and they covered it up with toilet seat covers. In the other, a woman was in there for the entire time we were at the restaurant. She'd left her bags outside and came out, went into the men's room, then left. I think she was in there for a while and not because of a stomach ache. Seemed a little sketchy and strange. The bathroom said you needed a token to get in but the doors just opened so maybe they need to go back to that system. read more

It's 3:15 am. We sit at the order box for almost 10 minute and after speaking to a non responding box we decide to move forward. We are literally sitting at the window making eye contact with who is working the drive through and they refuse to acknowledge us. He intentionally walked away and refused to come near the window. This place has alway been trash but this solidified me never coming here again. read more

This location is supposed to be 24 hours but every time you come at 3am they say, " sorry we're closed at the moment". read more

McDonald's - Fast Food Near Me - Temecula, California

World's Best Carmel Iced Coffee! Deluxe breakfast with hotcakes and iced coffee. Yummy!

0 stars! Nastiest Big Mac I have ever had! After waiting 25 minutes or more In The drive thru, I finally get to the food window and they had my order wrong, so made me pull forward to WAIT even longer to give the couple cars behind me that has showed up AFTER I did, their food....finally get home and the Big Mac is the worse I have ever had, also tasted very nasty and after 2 bites I couldn't! and the meat had like holes in it so much sauce and very soggy! Threw into the trash, contacted corporate and will never ever go back there again! Oh and they want $15 an hour haha! read more

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We were traveling and pulled up to drive thru at 3:45am. The person told us that the system was down and needed to be reset or something. We knew that person was lying and went on our way to the next nearest McDonald's. Of course their system was working and provided exceptional service. This location shouldn't be open and the employees need to stop being lazy. It's called a job for a reason. Do your job for crying out loud. read more

I'm not one to write reviews about fast food joints but this is crazy. Ate about half of my quarter pounder before looking and seeing that is was very pink in the middle. Tried calling the location but no answer. Left a complaint via the McDonald's website. I was contacted the next day by a fast talking woman about my experience. I was assured that safety protocals were followed that night. Was also told safety protocals will be reviewed again. I told her that I had pictures of a pink burger not cooked all the way through. She reassured me that safety measures were followed . I was invited back and declined. No sort of real apology or care read more

McDonald's - Raw burger - Fast Food Near Me - Temecula, California

How do you have a drive thru open sign lit but no to help customers? I wasn't the only person to stop. TURN OFF THE SIGN IF YOU'RE CLOSED!!. And it's not quite 9:30pm. read more

Their system is down, but they took 2 cars before me, & 1 after. & they're the only location having this "issue." Pathetic. Not going to even bring race into it, just do better, & be fair. Plus, this location always puts pickles and onions after I requested it off due to allergies. I repeat it 3-4 times & still.. so, I said.. maybe I'll just stick to breakfast, & then this. read more

I visited the place twice as I was in town working. Both times the experience was different. The first one was when I arrived after checking in to my hotel down the road. The place was pretty packed, but also spacious, I was trying to order thru one of the kiosk but none of them were working, but the employee at the counter were very resourceful to help me with my order, I still enjoyed their breakfast menu and others eventhough they didn't offer any salad on the menu, but my first time here went very smooth. The second time, I returned just 3 days later, but everything had changed, they refused to take my order at the front and forcing us to use the kiosk which is now working for some reasons, I asked them why and they explained they couldn't take order because noone were available and the drive thru was also backed up on orders that they decided to stop taking more orders from us, at that time me and my friend were the only people inside the restaurant, so I don't understand why they couldn't help us, moreover the kiosk couldn't customize my order, for example if I wanted to get 6 meat patties, I had to order 6 cheeseburgers and took out everything except the meats which would cost me more, eventually I gave up and decided to send out my order thru the front with my extra custom request which created more bad stuffs. Apparently the same stuffs I ordered twice got charged with different prices, because the guy who took my order didn't know how to work the register, I had included both receipts in pictures to compare why I gave this place a 2 stars. The first receipt I ordered 5 patties which only costed me $5, the guy knew how to customize my order, unfortunately the second guy on the second receipt needed to be retrained, instead of charging me for 5 patties, he charged me for 5 sausages which came out to a total of $9.99, I felt like I was being ripped off. Really a hit and miss at this place depends on whom service you, sad and disappointed read more

McDonald's - $5 for 5 patties - Fast Food Near Me - Temecula, California

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This McDonalds appears nice from the outside, but inside is dirty. Bathrooms were filthy. Huge disappointment when paying todays high costs for fast food. Plus, when a place is this dirty, I worry about how clean they are when cooking. read more

NOT open 24 hours I tried them 2 nights on a row. Closed at midnight on Thursday and the closes at 1:46am on Friday. She said they'd be back open on 45 minutes. SUPER annoying to say the least and also bs. Thanks for wasting my time and money on the Uber. read more

Raspberry is delicious On A hot day I think this is the perfect drink. Frosty cold and delicious raspberry. Ordered In drive through, was just perfect when delivered to me. They have other flavors. read more

McDonald's - Raspberry is delicious - Fast Food Near Me - Temecula, California

My family and I have eaten several times due to the convenient location near Old Town Temecula. The one positive about this location is that it is consistent about being underperforming for a McDonalds. We have yet to get our orders completely correct: something is always missing even when we use the self-ordering kiosks. This is also where we learned that when one is going to use a McDonald's phone app deal, one must scan the coupon code first before actually ordering the coupon item. It became a fiasco when I attempted to use the coupon offer at the counter register instead. The kitchen his also slow when it come to fulfilling orders, just off the menu items, no special orders. We've now learned to drive up Rancho Road to a much better and organized McDonald's. read more

There wasn't a huge line and food was prepared nicely! My chicken nuggets were nice and crispy and so were the fries. They had a great BOGO deal going on which I wish my hometown had lol read more

No good here they should just close the place went there for food and some how only bakery items were able to be bought

Extremely slow. Unapologetic when they mess up your order. Food doesn't taste fresh and it's not "fast" food.

You usually don't need to rate fast food companies but this one is just so terrible that I had to anyways. I work night shifts so I need some food after work at 2am. On many occasions, this place finds a way to disappoint me and sometimes make me want to throw up. For example, one time a dude left a coin holder wrapper in my bag. How did it even end up there in the first place? Another time, I ordered sweet tea to accompany my long commute - I ended up drinking bland tea. Can't really complain though, it's fast food and results may vary. But this one is very consistent in disappointing so I just had to write a review. Proceed with caution. read more

Do not eat at this location. Read the reviews! Just came from here and feeling very frustrated by their employees. No one answered me at the speaker after I sat there and called out several times. I could hear the other lane pass through a 2nd car so I decided to pull up. I figured something was wrong bc I sat there behind 2 other cars for about 10 mins. By the time I got to the window they told me they can't take my order unless it was through the speaker. I explained that no one was answering, I waited a long time and now there's a full line of cars behind me. I only need a happy meal, they should be able to take it. She would not help me or even apologize for the inconvenience. None of them were in uniform or with a name tag. The person serving up food was wearing her backpack which was also weird. The employee walked away bc I asked to speak to a manager. I think it was a manager that came but he wouldn't even speak he just stood there. I explained what happened and he still told me no and that I had to go back around, did not want to help and was extremely rude to me unnecessarily. I asked for their name and he said he can't give it to me. No name tags so unsure how I can complain... I took a photo of their customer service hotline, called and I left a voicemail. I do hope they help improve this service. It's a very poorly managed location. I also just read several other reviews saying the same issues. I came across a post of the "manager" that would not give his name or help me -I pulled from someone else's post experiencing the same lack of professionalism or customer service. read more

McDonald's - This is the manager that has been getting complaints in the Yelp reviews and also gave me a horrible customer service experience - Fast Food Near Me - Temecula, California

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Got sausage egg McMuffin with half egg missing 8:40am 11/20/2020. Wish I could go back to get another one and my money back too for wasting my time read more

McDonald's - Got a sausage egg muffin with half the egg missing - Fast Food Near Me - Temecula, California

This place sucks. Went here or tried to go twice in one night for a cheeseburger... both times they had to reset their system. Closed for at least twenty minutes(allegedly) read more

This place took 38mins to get two burgers and one box of fries. Never ever coming back again, I recommend you look past this location and drive that extra mile for something better read more

I came to this location and felt very. Unsafe from the beginning. I asked for the Travis Scott meal and i got attitude when i asked and he ignored and my friend had to ask for something else. And once we got to the window we were missing one drink. I would rather go to jack in the box Don't get sprite it's all watered down read more

Came to this McDonald's at night maybe around 11 o'clock at night purchased a cheeseburger and french fries they gave it to me cold brought it back the next night around the same time there was a Hispanic male and a Hispanic female there I came to the window. I asked the guy that you know what I let them know that the food was cold. He smashed a bag for me and said he couldn't do nothing with this took the bag inside the restaurant, threw it in the trash and begin to curse me out another Mexican employee came to the window and called me a bitch. I have everything on record and I plan on taking it to corporate and also filing a lawsuit against McDonald's.. read more

If I could give no stars I would. They're supposed to be open 24 hours at the drive thru yet no one will try to take your order even if you say hello or go up to the window. Just bad customer service, myself and several other cars waited and tried to go up to the window to order and there were no employees in sight. read more

Friendly Staff Nice and clean Always stop by whenever traveling to or from San Diego (Pitstop) Favorite food: Fillet of Fish Favorite drink: Sweet Iced Tea read more

McDonald's - Fast Food Near Me - Temecula, California

Horrible service at night. We were told after waiting a long time that it would be a 45 minute wait to get a burger. Huh!???? Never experienced anything like that before. Went to in and out much better service. read more

I'm so disappointed on how the costumer service is when I went in there they are giving free drinks out, then they are messing around in the back, it took me 20 minutes to get my food and it was raw! Fries were burnt and chicken was raw! Then there was half of my drink missing, when I asked about it they said they ran out of Dr Pepper! read more

Service is TERRIBLE they don't have any hot drinks or even milk shakes THE WORST MCDONALDS I've ever been to so far.

Soft drink machines were down when I came. Never seen that before. Ordered a frappe instead, only wait 20 minutes in line, pay for it, get to the pickup window and be told that machine is broken too. I was asked if I wanted something else or get my money back. I got my money back and went to a different McDonald's , which had both a working soft drink machine and a working frappe machine. I regret eating the burgers I got here as well. I feel like throwing up, and I hope these people are washing their hands when they are preparing food! read more

If I could give this McDonald's no stars I would unfortunately I don't have that option. We will never EVER return to this location again and I will be sure to tell friends and family not to support this location. We stopped by around 10:30pm and waited at the drive through with no one taking our order at the intercom. We called out a few times before pulling forward and upon doing so we encounter two very unprofessional boys dancing and clearly not taking their jobs serious. Not to mention they had a friend who was on the other side of the counter being entertained by these two. We asked if the intercom was not working and all we got was "You have to go back around and order" like are you kidding me? We waited at the intercom and now just being brushed off as they continue to dance and laugh. Not to mention "they didn't have anything we wanted to order". I don't know who's doing the hiring but that person needs to be replaced. Here's a few pictures of these so called employees and the friend with blue hoodie peaking over the counter. Check out the reaction once they saw us recording.... no more hanging out laughing and dancing. read more

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