If I could give no stars I would. They're supposed to be open 24 hours at the drive thru yet no one will try to take your order even if you say hello or go up to the window. Just bad customer service, myself and several other cars waited and tried to go up to the window to order and there were no employees in sight. read more

Near the freeway Lots of parking They don't seem to collect the numbers they give out lol Food was cool Easy access read more

McDonald's - In front of McDonald's - Fast Food Near Me - Temecula, California

Soft drink machines were down when I came. Never seen that before. Ordered a frappe instead, only wait 20 minutes in line, pay for it, get to the pickup window and be told that machine is broken too. I was asked if I wanted something else or get my money back. I got my money back and went to a different McDonald's , which had both a working soft drink machine and a working frappe machine. I regret eating the burgers I got here as well. I feel like throwing up, and I hope these people are washing their hands when they are preparing food! read more

If I could give this McDonald's no stars I would unfortunately I don't have that option. We will never EVER return to this location again and I will be sure to tell friends and family not to support this location. We stopped by around 10:30pm and waited at the drive through with no one taking our order at the intercom. We called out a few times before pulling forward and upon doing so we encounter two very unprofessional boys dancing and clearly not taking their jobs serious. Not to mention they had a friend who was on the other side of the counter being entertained by these two. We asked if the intercom was not working and all we got was "You have to go back around and order" like are you kidding me? We waited at the intercom and now just being brushed off as they continue to dance and laugh. Not to mention "they didn't have anything we wanted to order". I don't know who's doing the hiring but that person needs to be replaced. Here's a few pictures of these so called employees and the friend with blue hoodie peaking over the counter. Check out the reaction once they saw us recording.... no more hanging out laughing and dancing. read more

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Horrible service at night. We were told after waiting a long time that it would be a 45 minute wait to get a burger. Huh!???? Never experienced anything like that before. Went to in and out much better service. read more

I realize that McDonald's really cant be compared to anything other than itself, so I am giving this place two stars compared to other McDonald's locations. The restaurant was dirty and tables were covered in crumbs and sticky spills. The bathroom had toilet paper thrown all over the floor and had an industrial-size roll of toilet paper just sitting on the back of my toilet (not in a dispenser...) I got two $1 cheeseburgers and a small fry. Cashier was friendly but did get my order wrong - thankfully he repeated it and it got corrected. Fries were anemic and lacked much flavor compared to the amazing fries we all know and love. BF ordered and paid for a side salad, only to be told a few minutes later that they havent served salads in "a long time." They let him replace it with chicken tenders, which had a super weird texture that almost tasted undercooked, despite the correct cooked chicken color. I would definitely avoid this location. read more

I'm so disappointed on how the costumer service is when I went in there they are giving free drinks out, then they are messing around in the back, it took me 20 minutes to get my food and it was raw! Fries were burnt and chicken was raw! Then there was half of my drink missing, when I asked about it they said they ran out of Dr Pepper! read more

The manager this morning is TERRIBLE! Absolute ZERO Customer service skills. It is unfortunate that an individual in a managerial position does not have the patience to answer some VERY BASIC questions about the menu. 8.16.19 8:07am | manager Jesus read more

Where to begin? Only reason why I gave 2 star, was because the young lady working the drive thru was nice. Ok, here's how it is here. You go through the drive thru around 10:30 pm, You order one thing, they put it into the computer correctly and then screw up the order. Yep, they give you what you didn't order. I guess it was my fault though. Last time I ordered a hamburger with only ketchup, and that's exactly what I got. Buns and ketchup. No meat, just a hamburger bun with ketchup... and they offer these idiots $16 an hour! read more

I should have read the reviews before coming to this McDonald's. I understand I'm ordering at a fast food chain; however, usually McDonald's doesn't have this bad of customer service. We ordered our food through the app and were given the option to pick up at the window. No one answered the drive thru speaker so I pulled up to the window. I could clearly see there were people in there but they were not there when I approached the window (maybe trying to hide). After circling around a few times they said that they were closed. I don't know if that was actually the case, but if it was why wouldn't they just let me know over the drive thru speaker the first time. Pretty unprofessional to me. read more

Service is TERRIBLE they don't have any hot drinks or even milk shakes THE WORST MCDONALDS I've ever been to so far.

Ordered food via the app. Waited, went to the locked door and knocked; no acknowledgement. People were looping through the drive thru, apparently no one was answering there either. Employees were inside but clearly not working. Waited 20 min and finally left without our order. read more

Discussing. My chicken sandwich was all bread with a hard thin rubber moldy looking (maybe chicken) layer inside. Wasn't given a receipt. This place should be closed down and the district manager fired. read more

Save your self the time and avoid this location. I have given this location several opportunities and each time my order somehow gets jumbled or forgotten about. Best of luck to anyone making use of this location. read more

I'll never go to this location again- the line was so incredibly slow...like wayyyyyy too slow. I can understand a long line backs things up but this was on another level. I went out on a limb and ordered something new off the menu. Crispy Chicken Sandwich - never again. Had zero spread of any kind on it, the chicken was almost impossible to bite through it was so tough and it had 2 nasty looking pickles. Had to ask for napkins 2x. read more

I wonder why this place only has 2 stars lol. On my way to Palm Springs, we wanted to stop for breakfast. This McDonald's was right off the freeway. Great customer service and we got our food quick! read more

Our order took nearly 30 minutes and the employees were rude when my wife asked on the status of it. Customer service was terrible and to make things worse, the order was wrong. Will NEVER eat there again. read more

The long was so long for no reason, literally so many people in the background just hiding from customers that don't even wanna work. Then when it's finally my turn waiting in line I was served with a attitude and my burger was cold!Deluxe Quarter Pounder read more

SLOW. They took 15 minutes to make a sausage biscuit, a bacon, egg and cheese McMuffin and a iced French vanilla late. They gave me every thing but the latte telling me that they were still working on it. I waited an additional 5 minutes... nothing. I waited another 5 minutes... NOTHING. There's no way it should take that long to make a latte. I ended up leaving before they could give me my latte cause I was running late for work. Do NOT go here if you are in a rush. read more

Find another McDonalds. Grabbed breakfast here, and wished we hadn't. One of the hash browns had oil in the pouch and ruined my wife's outfit. Lucky it didn't hit bare skin. I found a hair in my biscuit and the cheese was barely melted and the folded egg was lukewarm. read more

Usually, you get what you pay for. I get it. It's McDonalds - but their customer service today was rather rude and uncalled for. As my husband and I were waiting for the rest of our order at the window, the food handler opened the door with a very random attitude of "Do you need something?" It was rather offputting. We mentioned we didn't have the rest of our food, and they didn't believe us. The handler called I think his manager as a young woman came to the window. She asked for the receipt, so we gave it to her. She annoyedly told us to pull forward to wait for them to bring the rest of our food out. My husband said no, and that he just wanted the last part of our order so we could go. She argued with him briefly and then stormed off. The food handler came back and gave us the last part of our food without even saying a word. I get my husband was being annoying by not complying to what they wanted him to do, so they could proceed to get more orders - but the uncalled for attitude really made me hesitant to ever want to go back to this location. read more

I literally just left there let me tell yall how disrespect the african american girl with that fake braiding hair attached to her head which looks like its hangin on a thread & those thick matted up bangs she had on & half glued eyelashes that was halfway attached to her eyes is! First off me & my boyfriend waited 12 minutes to get our food all we ordered was a triple cheeseburger, 2 small fries and a big mac 12 mins for what! Anywho my food wasnt warm nor hot it was cold and tasted so nasty i went back to the drive through and she literally smiled like it was funny or something then said theres only two of them there i dont care if it was a little person in there first off, if im going to be waiting 12 mins i should have been waiting for some at least warm food those fries have been sitting for at least half the night! Lets not forget you was scratching those bangs that barley touch your eyebrows before you handed my food you unsanitary disrespectful little girl, if i wasnt getting my life together i would of yanked her self out the window disrespectful! & gross read more

I'd give no stars if i could, this place is trash. I ordered a 10 pc nugget meal and a big mac. Both the nuggets and burger tasted like mold. Service was trash too the cashier at the first window was on her phone the entire time with her back turned and the service was slow enough people were leaving. We waited for 20 minutes just after paying for us to get our food. On top of already waiting 10mins for someone to be ready to take our order. I've never had a mcdonald's visit where i didn't finish anything from my order. I didn't even finish my drink. read more

My kids and I came in for a quick snack at 3:30 pm. We ordered at the self service machine in the front. 2 drinks a ice cream cone and McFlurry. The burgers are $1 menu so you can't complain about it. They gave me the wrong cup size not the end of the world since they are the same size. The ice cream and two burgers took about 10 min to come out a bit long figuring we are the only customers in the store. My recommendation is to higher nicer staff and pay them enough to care. I would recommend this location read more

McDonald's - Fast Food Near Me - Temecula, California

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My family stopped here for a quick and cheap lunch before we hit the road. Took my kids to use the restroom which looked like someone threw toilet paper all over the place. Yikes! My kids don't like pickles in their cheeseburgers so we always order them without, which means they make them fresh and label which ones have no pickle. We got in our van to hit the road and I realized I had one of my kids burgers with the "no pickle" label. Told them to stop eating so we could trade, and out of the 5 burgers they all had pickles and the ones labeled no pickle were not extra hot, which means out of pure laziness they put "no pickle" labels on burgers sitting in the warmer instead of making them fresh and made to order. Embarrassing. read more

Not sure why but the cost of the food is more than Murrieta location. For example I ordered a Sausage cheese Mc griddle no egg and in Murietta it's less than three dollars while in Temecula it's close to five dollars and they couldn't give me a reason why it cost more I say is highway robbery. read more

A worker was sleeping, sitting at a dining table near the bathrooms. Not a good look. The worker who took my order needed to gain customer service skills and be more nice and personable. This Mcdonald's was short-staffed since no one was operating the register consistantly. She would disappear to the back and then pop up again at the front counter register while customers were standing around looking at the ceiling, waiting to be acknowledged and served. Customers seemed to wait more than what is expected at a fast-food restaurant. read more

I went through the drive through and the worker sounds like he is sleeping or pre occupied. Tried to place order but menu the have posted is incorrect. I just canceled everything and left. read more

We were coming back from dinner and decided to used the drive-thru for some coffee. It's hard to imagine a place where at least one Starbucks isn't open late, but we haven't found it yet in Temecula. It many ways that's the draw of living here and not in a bigger city; which we like. The service was fast and the coffee piping hot. I guess the local police officer behind us was thinking the same thing. As for the McDonalds coffee itself, it was unusually strong and good. Enjoy! read more

Worst McDonald's - Stay Away They say the drive thru is open 24 hrs. but it's not. They close at 2am to 3am to count the money for the day. With the bars in the area closing and companies in the area going to lunch on grave yard shift you would think they would be open at this time. Was there my first time when they were open and the food was cold and the service was poor. What's up with this McDonald's? read more

Came here to grab some OJ and a hashbrown. They are so good are they not? Anyway this location is quick, the drive thru has a lot of room, and everyone seemed in good spirits. I find it sort of a bother that to use a card you have to also show your ID but my purse is a mess so it might be personal. Good location to get your fix! read more

I think they accedently got some eggs on my plate! They suck! They gave us a number I guess so they can bring the food out to us... although it never came, I grabbed it at the counter and cashier said they won't take outside... good thing you where kind enough to just notice we where out there. We ordered no meat and of course, bacon still in my partners sandwich, come back to our table to notice this sorry ass portion of eggs on my plate. They can choke on a dick!! read more

McDonald's - Fast Food Near Me - Temecula, California

This is to inform the owner of what I believe to be common practice at this facility. Everything ordered today was cold. Sitting around waiting to be ordered. My drink, flat with little chunks of ice left from melting. Little droplets of sweat on the outside of the cup. Called and talked to the manager, " once I realized driving north on the 15" and topical bring it back or get a refund. So easy to say from a person who is stationary. Just don't get it. I told her it's her fault for not paying attention to the so called quality control. She said "MY FAULT" Yes! Your the manager! She disagreed and repeated the the get out of jail free card. Another meal or money back. I didn't want anything from her. But a teaching moment for the most part at this point. Just never got the point. Today's malinial managers. read more

This has to be the worse location that I have ever been too. The service was horrible, and the fries were just as bad. I understand that McDonald's can be very busy at times but the drive through wasn't that busy to get this type of service. After ordering just some fries and a Coke, we had to wait 12 minuets just to move up 2 cars for us to pay. Then when we get there to pay we were told that our order was not ready so if could move forward and park and they will bring out our order to us. 13 mins go by before they bring out our order. 25 mins for fries and a Coke. Wow!! Then the fries were under cooked or soggy, sooooo gross and couldn't even eat them. It's in a good location right off the 15 fwy, too bad they have many bad reviews. Should have looked them up before I went. read more

I went through the drive-thru and the screen was black and no one said a thing so i decided to drive up to the window. The buy helping me looked like he didn't want to be there and was just trying to rush me to finish ordering. I ordered chicken nuggets and fries, the nuggets were extremely hard and seemed old and the fries were hard and seemed old as well. The only good part of my order was the soda! read more

Should give zero stars for false advertisement. Don't know what kind of franchise owner does not keep up with their own hours??? Employees have been utterly useless by saying that they close at 12am when their 24 hour drive through sign is on??? Either close this horrible location or fire everyone and re-hire with proper useful workers. read more

This place sucks. Went here or tried to go twice in one night for a cheeseburger... both times they had to reset their system. Closed for at least twenty minutes(allegedly) read more

I've never had such arude customer service! This lady in a pink shirt, glasses, & curly hair was the worst person I've ever encountered customer service wise in my life. She flat out refused to give me her name or her supervisors name (or allow me to speak to her supervisor). I'm appalled by this lady, honestly I'm floored. I will no longer be returning to this mc Donald's. I will choosing a different mc Donald's & my recommendation is that you do too! read more

Can I give a no star? Pretty simple... I understand food quality would be less than if I was ordering my food at lunch, I went through drive thru at 1205 PM and ordered a deluxe quarter pounder with cheese. The label even says with cheese. What did I receive? Deluxe quarter pounder with OUT cheese... read more

McDonald's - No cheese? Why not MCD.. I would of paid extra had I known this! - Fast Food Near Me - Temecula, California

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This sucks! Usually this is my favorite McDonald's but what the hell! This morning I ordered a McMuffin and when I opened it this purple lipstick looking product was all over it so I threw it away plus I ordered WELL DONE hash browns and when they gave them to me they weren't even hot and they were soggy. I paid over 8 dollars for a meal I threw away I feel like compensation is warranted like damn read more

McDonald's - Fast Food Near Me - Temecula, California

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