I ordered a Big Mac meal and was giving everything sans the actual Big Mac. I was just given bread and one piece of meat. What is this? Why even pay money for food if you won't be given it. I am hoping someone in the management of this location rectifies this situation. read more

McDonald's - Fast Food Near Me - Temecula, California

I would love to rate the food but without any exaggeration of the 4 times I went over the last year, it's been closed for grill cleaning. I work late into the night so I have only been able to go between midnight and 1am. Because of the limited options that late, I keep trying to get a Big Mac. I gave it 2 stars only because when I finally decided to call and complain, the manager (I'm sorry I didn't get her name) was very apologetic and promised to escalate my complaint up. Thank you to her. My advice is take down the HUGE sign facing the freeway that says open 24 hours and turn the drive thru open sign off if you can't make burgers at specific times. read more

Those swing shift workers are garbage. They still give you fries that have been sitting around for 30-40 mins. Nasty ass mfs

We have been coming to this McDonalds for a couple of years but our visit yesterday was the worst yet. At 10:45 am we ordered off the lunch menu to find that they were out of nuggets, and kind of milk and they informed us that the buttermilk chicken crispers weren't available until the 1st of the year. We finalize we're able to order once we found things that were actually available. Got to the window to pay and heave then 3 gift cards and cash for the remaining balance. She gave us the gift card back because she used the cash first and then swiped the gift cards, most people know to use the cash last but apparently here! Got to the food window and they tried to give us happy meal boxes that weren't closed. My husband asked if she could close them since we were traveling and she said she would try. This place was a mess and in need of some serious revamping of their customer service!!! read more

Waited 20 minutes to end up having my wife called a "f-n whore" in Spanish by their manager. Food was awful. Called corporate and received $2.00 coupon for breakfast biscuits. Apparently if your white and someone is racists to you who is non-white it really doesn't count. I pondered suing them but wasn't worth my time. I can only hope carma happens. Do your self a favor and avoid this location and maybe McDonald's all together. Their food generally sucks. read more

I ordered a large iced tea via drive thru, I only drank half of a small cup because it was full of ice. UNBELIEVABLE read more

McDonald's - Large drink (suppose to be) - Fast Food Near Me - Temecula, California

Incredibly SSSLLLOOOWWWW. McDonald's precooks everything. So why do you have to wait for the food? Drive thru for breakfast and pay at first window, get to second and took five minutes for 2 breakfast sandwiches. Used to be at Micky-D's the food would be handed to you when you pulled up. This place was not my first choice this morning but I was really hungry and I thought it was going to be fast. Nope. Never again! read more

Not open 24 hours like online says even though they have the "drive thu open" light on. Food stale and old af anyway.

As soon as we got to the first window and paid, nobody said a single word to us period. Waited 30 minutes in the drive thru pick up area. (Keep in mind we had a small order). Worker comes back with a bag to ask us if our order was right and it wasn't, so we waited even longer. I understand how fast food can get hectic, as I worked in fast food myself so I try to have as much patience as possible. But with how long we waited, at that point it was just ridiculous. My boyfriend literally had to go inside to make sure we weren't forgotten about. Staff needs better training. read more

For being a fast food restaurant, this place is not fast at all. On multiple occasions I have had to wait up to 20 min for food which is not in line with other fast food restaurants close by. read more

So slow!!!!! I placed my order at 7:08 am. Here I am it's 7:14 and I'm still at the window waiting for my food. Won't happen again as I won't be back. You should avoid too! read more

December 31,2020 645pm , This location always giving my order wrong , if I order 6pcs nuggets they will give me 4pcs nuggets, I ordered Iced coffee hazelnut, they give me black coffee with no flavor, my suggestion is why the manager doesn't have a meeting with the crew and they're giving the wrong order? Do they have a training before they start working? And one more thing , isn't nice when you ordered they put a napkin at least thats should be mandatory to all restaurants? I think that's a good idea especially they're saving a lot of money , because of pandemic, no one eats in the restaurant and they don't have to hire to clean after the customer. read more

Horrible service. They never remember your sauce. Slower than molasses on a cold day. Never remember sauce for nuggets. Ice cream machine has been broken for at least a year. Just lied to me about sauce being under my fries. Easily the worst McDonald's in so cal. read more

I had the worst of customer service experiences at approximately 11:30 AM on Saturday June 19th in the drive through. I ordered a large Carmel iced coffee with six Splenda in it. I also requested that it be extra stirred, because they frequently don't stir them. When I was given my drink it was not stirred, I told the young man that it was not stirred and he took it back from me then turned his back for 2 seconds, swirling the drink in his hand and returned it to me. I told him it was still not stirred and he told me I could stir it myself in the car. I explained that I do not carry spoons in my car and he said use the straw. I requested that he stir it with the spoon and he sat it on the counter and told his manager about it. The manager stirred it and set it back on the counter and about 20 seconds later the previous young man handed me the coffee. I asked for his name as I intended to contact Macdonald's Corporate office about the experience and he told me with extreme hostility that he would not give me his name and that I needed to leave now. I attempted to talk with him and he continued to tell me to leave. I asked to speak to the manager who reluctantly told me his name was Edward and asked for the initial young mans name and he said he could not tell me. I told him I just wanted a first name so I could include it in my response to Corporate and he still would not give it to me. I have gone to this and every Macdonald's in the area and never have been treated so poorly. I will not return to this Macdonald's and would highly recommend that you would not either!! read more

The people who work here are f****** dumb as f*** 0 stars. You can order the simplest thing and somehow they seem to f*** it up. read more

Felt like we inconvenienced ourselves with the employees here. As if we were an absolute burden to their time. We ordered and when we got to the window the chick said "oh it's cash only, we told you that". Uh no, girl, you absolutely didn't. If you did, we wouldn't have fxing sat and waited to pay, you MUST be kidding. Trash employees. Have a great night and enjoy having this business lose money because it doesn't come out of your pocket read more

This literally is the worst mc Donald's I have ever been too...I've visited 3 separate times in the past year and every single time it is the worst experience ever... they take forever I mean like way over 30 min and still get your order wrong ... this last time is definitely my last try read more

Wow. Starting to see a disturbing trend at McDonald's franchises. This identical 1 star review is directed to this location's owner. The food & service met our expectations. We ordered inside for a late lunch and, like the Mentone, CA Mcdonald's franchise location, were extremely disappointed that the television wasn't tuned to a family-friendly station, but was showcasing the owner's politics on the hyper-partisan One America News (OAN) channel. Asking for a friend, "Who dines in a McDonald's only to be surrounded by nut jobs offensively spewing political sewage the entire time?" Chalk this up to yet another self-centered franchise owner prioritizing her/his own political propaganda over the enjoyment of his paying customers - who only ask that a restaurant not broadcast biased political content when there are literally dozens of other family-friendly channels that won't offend patrons. I'll say it again, "We'll spend our money at McDonald's locations that respect families enough not to insult our senses while we try to enjoy our meals." read more

Recently McDonald's thought it was best to put in Order Here Pay Here kiosks. Bad Bad Bad Bad! First off, I had a promo coupon that couldn't be applied at the station so I had to wonder through a bunch of confused people who didn't know where to go and had less than stellar help. The first thing I saw at that Order terminal was a touch screen that had a bunch of scummy and ugly finger prints all over it. Like, you want me to touch that??? There were no sanitary wipes to work with which there should have been. To McDonald's... while you are trying to hire LESS minimum wage humans to be replaced by machine, you are alienating me. I do not want to go back to this.... ever. read more

Stopped in to grab a quick bite and disappointed. First off there are 3 registers and only one cashier, and there was a line. Behind the counter there was 4 employees. Two there guest also asked if there was another cashier. Right now it 2:10 on a Saturday June 2 2018. And the manager is busy talking with the employees. Who are also busy talking. We have been waiting for our food for 10 min, after we waited in line for 10 min. So much for our quick meal. There is so much wrong here it ridiculous. The ice machine is out of ice, the ketchup is out and when we mention the dispenser is not working we were dismissed by a young lady who say "I don't know if that thing even work." . This place has the worst customer service. read more

This is the worst McDonald's I've EVER been to. They Ignored us completely at the drive thru speaker and had to order at the window to of course be parked and forced to wait another 30 minutes. Ridiculous read more

Not open!! The sign says drive through open and maps says it's open 24 hours. We went through the drive through and some gentleman said they were not open. All we wanted was a cup of coffee from our long drive. Disappointed.... read more

Is there an ice cream shortage in Temecula? This McDonald's is, yet again, unable to sell me ice cream or a shake because the machine is "broken." This is the same story as the one in Margarita and Temecula Parkway. How can a McDonald's go this long without shakes? Shamrock shake season ends soon and I can't even buy one! Why isn't somebody fixing these machines? read more

The Grammy Squad is always on the look out for a deal. So we drove 10 miles to buy two 1.99 Happy Meals. Bummer out of luck the promotion is over. So what's the BEEF? Why do your order takers ask for preferences, apple slices or go-gurt and then don't follow through? We ordered the Go-gurt and found apple slices in both Happy Meals that we paid 2.99. The drive thru took us nearly 20 minutes. That would be ok if this was In-N-Out where there are at least 20 cars ahead of you. read more

Worst drive-thru experience I've ever had. They didn't even have a full menu... had to drive up to the window to order. Didn't acknowledge me for 10 minutes. Had to re ask for the sauces after checking the bag. Pull over to check out my food and order was completely wrong. read more

Conversation: Dad can we go somewhere else I need to use the bathroom. Why can't you go here boy? Cause no tp and it's yukky read more

McDonald's - Excuse me is there a manager available? - Fast Food Near Me - Temecula, California

So disappointed! WE WILL NOT RETURN HERE!!! My parent and I waited at the drive-thru for 55 minutes. We saw about 10 cars driving away from the store because the line wasn't moving. It took about 15 minutes for us to get to a mic (with the menu) where we took our order at the drive-thru. As soon as we got to a cashier, an employee sincerely apologized for the wait explaining that there were understaffed. Nevertheless, a manager(s) should've done something about that. When we get to the second window, we waited for our order for about 10 minutes. We saw employees and even a manager(s) making other orders...for the inside (not for drive-thru)! I understand that the morning is the toughest time during the weekend, but manager(s) should expect that and figure out the efficient way to reduce the line at the drive-thru. When we finally got our bag of order, we checked to see whether they put everything. As we expected, one of the breakfast sandwiches was missing. So we told an employee at the window that the sandwich is not in the bag. We finally got it 3 minutes later, but no apology at all! TERRIBLE CUSTOMER SERVICE! I used to work at this store. Coworkers and I done both drive-thru and inside the store did 10 TIMES BETTER than current employees! The management must be improved. Otherwise, this store should be SHUTDOWN!!! read more

I have never been to a slower McDonald's. There were only three cars ahead of me in the drive thru, none of which had large orders, and we sat in line for almost half an hour. read more

I love the 24-hour drive in sign. I pulled up and was told they're closed. The manager want to do the accounting.

This location had no clue about their new hack menu. Even after I told them the Order was not correct they insisted the Surf plus Turf is two separate burgers, not as the app shows. read more

Used thier Drive thru service - it took them 35 mins to just give me my large coke, medium fries n a filet o fish. I know better not to go doo thier Drive thru next time. read more

I felt a need to express my feelings about my McDonalds trip. Today I was really hungry and felt a burning desire to go to McDonald's. When I got there I wanted to go through the drive through. I then proceeded to do so. However when I pulled up to the entrance of the drive through there was an elderly man vomiting on the road on the entrance to the drive through. Out of disgust I went to the main entrance. Which was extremely frustrating because I haven't left my car in WEEKS! Inside the building the cashier was picking his nose, and the entire building was flooded with trash. In the corner of the restaurant there were also some rather heavy men with a factory-sized container of Mayo. They also had stacks of Big Macs so tall you could barely see them. They were dipping the big Mack's in the Mayo and swallowing them whole. After taking this all of this in I began to order my food. I told the worker I was craving the FILET-O-FISH with extra mustard however they told me they were out. Nearly raging I spat at him that would settle for a quarter pounder. After ordering my food I longed for a place to sit down. But to my upmost irritation all the seating was occupied, either from food crusted on the seats or from people devouring their meals. This was extremely frustrating because I am not physically capable to stand for longer than 7 minutes. Taking a leaf out of Moses's book I had to bend over and part a sea of trash in order to sit on the floor to wait for my quarter pounder. After 8 grueling minutes my food was prepared. Deciding I would rather eat my food in my beat-up minivan than on the floor of McDonald's I brought my food into my car. When I opened the bag I was pleasantly surprised that the quarter pounder was the MEATIEST burger I have ever had. When I took the bite out the burger the flavor spread throughout my mouth, replenishing my energy on the spot. It is because of this I would recommend McDonald's to anyone needing a physical or mental PICK-ME-UP! read more

This is literally the slowest McDonald's I have EVER been to. Every single time I have come here, it takes me 10-40 minutes to get my food. I have left the drive through line on more than one occasion due to the ridiculous wait. Today, I waited 15 minutes for an order of nuggets and there was only 2 cars ahead of me. Absolutely unacceptable. read more

This McDonald's is gross!! I took the family here for some food and was completely disgusted with cleanliness of the restaurant...The drink station was filthy, all the tables were filthy, the floor was dirty, and the trash cans was over flowing...cooperate office needs to do a random inspection!! Should receive a "B" rating!! read more

McDonald's - Drink Station - Fast Food Near Me - Temecula, California

If you are in a hurry, this is not the McDonald's to stop at, I've been waiting in drive thru for 13 minutes and still haven't even paid. Very disappointed is how long I was in the drive thru line. read more

I'm not a regular check in at any McDonald's but while on a day trip to temecula we stopped at this location to get some quick food before heading over to the winery's for a balloon trip . We chose McDonald's because frankly it was Open . Upon entering the drive thru we thought we would be ordering off the lunch and dinner menu even though it was 4am. The menu still showed lunch selections so we Started ordering hamburgers and nuggets . The cashier quickly told that it was breakfast menu so we changed our order To a couple mcgriddle combos with hash browns and drinks . The food was prepared quickly and was very fresh and tasty . The service was big plus and even though we had a slight mix up they were prompt and courteous . All in all if I'm ever in the area I'll give this McDonald's location a thought . read more

Every time we come here through drive-thru we always experience the worst service ever. We ask for little things (lite mayo etc) and very polite upon asking as well. Instead we either get an attitude or a smart response of stupidity from staff. I am sorry but if the staff there is unhappy (straight up bad customer service) about their job they should get an education and do something better, to better themselves in acting towards their customers. *Evening and night shifts need to get their act straight. In the mean time I suggest they put up with their customers request and not throw a fit at all times. I will contact the corporate in regards to this location and staff that they have come to hire because I am unhappy and disappointed each time I have come here ( I always say this is my last time, but today will be my last time going there). read more

Always great for a quick bite at good price. Try senior coffee with extra espresso and flavored syrups- rivals Starbucks at half the price.

So ordered my food in the moble parking at 12:15 pm and didn't get my food till 12:35pm. And everything was cold so it had just been siting and not one brought it out. I always have to wait at least 20-30 min for my food. I thought this place was "fast food". Please fix this place!!!! read more

This was by far the worst visit I have ever had at a McDonalds. We were out and about and heading home from our evening of fun and my friend decided he wanted a BicMac and Fries from McD's so we made it a point to visit. It was approximately 130am so we expected a little bit of a wait since it was so late, however, what we didn't expect was to sit at the speaker box for 10 minutes without even an acknowledgment. The cars in front of us did and the cars behind us did, but alas we did not. We finally left the speaker box and got to the window and the employee tries to give us someone else's order. We told them we hadn't ordered yet as no one acknowledged us. He the asked for our order. He didn't even have the temerity to say he was sorry. We ordered which that itself was a project as the gentleman was trying to remember our order versus writing it down or inputting it directly to the the computer. He gave us our drinks and asked us to pull into the parks lot which we did, of course he gave us our drinks but did not give us straws. Finally the food came and we had to send the delivery guy back to get us straws and also some ketchup. We got back to our hotel and we ate our burgers and fries which were very good and seemed fresh. The basis for this low score was the lack of service, empathy and even an apology. read more