12.31.24 We went through the DT to grab Hubby, Brother & the grandson's a few burgers. We ordered 4 McDoubles, Filet o fish, McChicken and a Large Fry. The wait in the DT line was minimal. Longest wait was at the pickup window. But she didn't ask us to park. I know this location has its issues. My husband says it's the worst on the Beaches. I just wanted them to know that - today, they got it right. All the food was hot and fresh. Including the fries. Nora was just as friendly as ever! Much Appreciated and Aloha. read more

McDonald's - Fast Food Near Me - St. Augustine, Florida

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Everytime I go here there are issues. Last time they shorted me an egg mcmuffin and hashbrown, when I brought to their attention they did nothing as I didn't call when I got home, not mastering we had to rush our daughter to the airport. Also tried to use a BOGO coupon from the mail, however they turned down as it expired a couple days earlier, no other fast food places do this including McDs all over the country as I travel a lot. I explained I'll never return, however they don't care read more

Awesome service, clean inside, the lady at the front brought us our food. We ordered at the kiosk, simple easy paid, and got our food quickly. read more

The place was infested by caterpillar the wait for food was long and small all the tables were dirty and the trashcan was over flowing with garbage the service was horrible I only ordered a unsweeten tea and gave me a unsweeten lemonade gave them one more chance and gave the same thing horrible service never going back! read more

Terrible service, had to wait forever for somebody to even help me and come to the front. I had placed a mobile order for drive thru and couldn't wait in long line due to needing to return to work. Instead of just handing me the order that was already made. I had to cancel and reorder. Even after talking with manager. I may understand them doing this if I hadn't already done this before at another McDonald's location and I've always been accommodated and met with kindness in the past. read more

McDonald's - Front register - Fast Food Near Me - St. Augustine, Florida

The food took so long and I could just hear all the employees in the back laughing and being really loud

This location near the beach has been improved lately. Service is fast and the burgers and fries are well-prepared. Workers are friendly and attentive. There are outdoor tables that are nice when the weather doesn't get too hot. This is the only fast food on the island since the nearby Wendy's closed. read more

My family and I ate at this location, it was 8 of us and only 2 of us got our orders right. Simple orders, but they managed to get most of them wrong. They were also out of the following: - Milk - Ketchup -Tomato -Lemonade The garbage can inside was overflowing (see picture attached) No complaints about any member specifically, just so much wrong with the food we ordered and the place itself. read more

Worst McDonald's ever. I would rather lick a dirty public bus seat than eat here again. Orders were wrong. Fries sucked. Drinks terrible. Would not recommend read more

The absolute worst McDonald's I've ever been to as far as service. I have never been to a slower McDonald's in my life. I pre-ordered breakfast food for three people with my mobile app before I went to pick it up (15 min later) when I pulled into the parking lot and saw the line at the drive-through I was glad I did The line inside was even longer there was only one order kiosk working, and no one was taking any orders at the counter so again I was very glad I had pre-ordered with my mobile app. There was at least eight people working but they all seem to be serving the customers at the drive-through. 40 minutes later, I was still waiting to pick up my two egg, McMuffins and a sausage biscuit I could see my order on their board however, people who ordered using the kiosk , well, after I placed, my order had their orders, jumping ahead of mine on the order board and when I mentioned it after 25 minutes, the manager said we'll get to you. There was nothing fast about this fast food restaurant. In fact, we could've gone to a nice sitdown breakfast and eaten before I even got food they throw in a microwave. When I finally received my food the line to use the kiosk to order was out the door and there was an angry crowd in the lobby. Several people who had paid walked out They didn't care if they got a refund they couldn't wait any longer. read more

Food was beyond bad! If I could I would give it zero rating! For fast food, getting order was taking forever. Looks like there was only one person servicing counter and drive through. Last time I will frequent this MacDonalds. read more

This is a smaller McDonald's located next to ABC liquor, this isn't too far of a drive from the beach. This restaurant looks like it hasn't had an update in 15 years. The cashier took our order very quickly. Our order was not anything complicated, but it took a little while to come out. They do also have tables outside, but most lack an umbrella. Food was standard McDonald's! read more

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Food took FOREVER to come, service was horrible, employees were rude, and the place was so small. The tea was awful. Tasted around rotten!! (both teas unsweetened and sweetened) Do NOT come here if you are hungry read more

Wow! I specifically put my order in with no salt request, certain sauces to accompany my fries and nuggets and EVERYTHING WAS WRONG!!!! Most horrible experience EVER! Couldn't eat anything, it was so salty. Nothing about my order was correct. NOTHING!!!! Never f'n again! Done wasting my hard earned money on just s**t. Asked for sweet n sour sauce, got ranch and mambo instead. Customer service was very poor. read more

Having just tried to eat a double fish sandwich,I had to give up because the bread was so hard it was inedible... Only .9 miles from my house but after this, and looking at all the negative remarks, I won't be going back. They should just close. read more

While not as nasty as they have been , they certainly aren't friendly and have yet to see a smile...

First of all, I hate that my first review is a native one, but be that as it may. My wife and I were celebrating our 44-year anniversary. We decided to get a meal on the way into the resort. With not much to choose from, we pick Mcdonald's. We asked for a fresh filet-O-Fish meal, underlining Fresh. What we got was, a fish sandwich that was so cold the cheese wouldn't melt, fries that were so old they were limp. We call the store after this discovery to only be confronted with the manager being so non-accommodating it is a wonder the business is still open. Mind you, I am aware that we all have bad days. but do customers have to pay for them? read more

I want thru the McDonald's drive thru. I put my mask on as courtesy both when paying and picking up food. As you can see from the pictures, employees were not wearing masks while preparing or bagging my food. McDonalds advertises thst ALL employees are following safety precautions!! Does this look like they are??????? read more

McDonald's - As you can see, employees are wearing their masks on their chins. - Fast Food Near Me - St. Augustine, Florida

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honestly this is the slowest and most disgusting mcdonalds in the whole town! if you want cold, soggy, bland food go here! They have disappointed me every single time i've been! read more

Erica was very nice to us. The food was good, loved the fresh fries and fish sandwich. The ice cream cones were good too! It was easy to order on their app, plus they have good coupons, this time 50% off so nice deal. I like their app, but we do not go here much anymore. They used to have better deals. I love their fish sandwich when it is made fresh. The lady working here Erica was very nice and kind. We appreciated it. What was nice about this McD is they have outside tables to eat outside, which was nice, like old times. It was a good visit this time. Try their app. Say hi to Erica! read more

Dear McDonalds, This location is trash. We know it's fast food but the food should still be cooked, especially when your pregnant wife is about to eat it #1 reward for the worst mcDonalds in the USA. Congratulations! read more

Terrible customer service, (as expected for McDonald's) but their ice cream machine is never working and the food is always lukewarm. Avoid this McDonald's at all costs. read more

Waited over 30 minutes at pickup only to get only part of my order! Fries missing, drinks missing, spicy nuggets were plain nuggets, chicken sandwich had bread & meat only! We pay money to get what we order! I know places are short handed but really! The 30 minute wait is understandable! read more

Worst service at any restaurant I have ever endured. Orders took forever, and they were incomplete and in error. When I complained, the manager told me we could go someplace else to eat... which we did after I got a refund. And OBTW, I wasn't the only person complaining. This place needs a management intervention team. read more

I have a myriad of feelings of my trip to McDonald's this evening. I was very excited for the new Grimace for me and my peers. We decided to get 4 shakes. The service was excellent. We were all excited to revive this delicious shake, but the shake machine had other plans. My heart is destroyed. I don't know if my peers and I will go on. However the ambiance was inviting, yet it did not make up for this tragic experience. Please fix the machines " heating functionality" and let me receive what I am due. What we are ALL due. read more

among one of the worst McDonald's service I've ever experience. 10:10 at night still 50 minutes until closing, didn't have and refused to make French fries, chicken nuggets, and iced tea. I can accept the ice tea but the other two is because they are just plain lazy. The burger I did eventually get was sloppy and cold. if you don't want to serve anyone that late then close at 10:00. I'm really looking forward to these fully automated McDonald's I've been hearing so much about. read more

Gave us hot milkshakes. Machine SQUIRTED all over floor and was gross. Just wanted some mcflurries

Went through drive thru to just get a small cone after dinner (about 8:30) and waited at the mic for a solid 5 minutes with no sound from the staff and then here "pull forward to the second window where I can take your order." So I'm like ok maybe they've got a messed up mic. I'll pull up and just make the best of it. Well they're literally out of all ice cream and milkshakes and desserts. Only seems to be a couple people working in there. Not sure how their supply chain has been that ruined even in a post pandemic economy. read more

When I entered this "food" establishment, all I could think of is the horrible stench! They keep the trash/cigarette sand thing right outside the door. This automatic fan blows in all of the smell to inside the building. I'm like: WHAT THE HECK! anyways, when it was my turn to order my food the cashier said: you want our special chicken blah blah? I said no thank you and asked for my order (an ice cream come with a side of fries) she said in a very rude tone: THE ICE CREAM MACHINE IS BROKEN. Disgusted, I he'd to settle for one of those turd looking, garbage smelling, cardboard tasting "apple pies" it was ice cold and messy. I walked over to the bathroom and it was nasty. The urinal had poop in it! I kid you not! And of course there was ice cream on top of it all. No wonder the machine was broken. read more

My dad and I just went through the drive thru to get breakfast sandwiches and we had a good experience. Service was fast and our food was perfect. I did not see anyone wearing masks so if that bothers you avoid the location. read more

Extremely rude staff on 7/19/22. Waited over 30 mins in line, staff (2) were outside smoking while the line piled up. Worst experience at a common restaurant I've ever experienced read more

No wonder their business is failing! So they roll out a new item this week. And they ran out! Hint: if you want to not lose business have the damn items available!! Also why is the shake machine always out? read more

Why won't this place close. It's got one star reviews the staff are terrible and rude to everyone who walks in. Food is awful to.

they were so rude and had the worst customer service. they lied and told us they didn't have mocha but when another customer came in they told them that they had it. the drinks were awful. read more

Watch out because this McDonald's charges for sauce!!!! They give free ketchup but charge for sauce! Wtf?

Visiting St. Augustine and stopped here because we were hungry.... Worst customer service, empty store, and a lady that was wearing "uptown management" shirt which I assume was the manager gave my husband the WORST attitude. One of the employees was watching and even question why no one greeted us. Fries were cold and disgusting and I specifically notated that I wanted LIGHT mayonnaise on my burger... that burger was covered in mayonnaise. I don't like to complain about my food because I don't want to risk employees messing with my food so I wiped off most of the mayonnaise and ate it. The "manager" was also talking crap about a coworker or employee at the front counter and talking about the threats she made to them when it happened, all because apparently she had to call out because of a migraine, this is all happening where there are customers that can clearly hear the conversation. She also went on about how she does not get any respect...well you get what you give out. If you are disrespectful to others, they will return it back to you. If she is the manager, she is doing a terrible job being a role model and a terrible job at handling situations correctly. After all this, We now know why they have so many negative reviews. Definitely know not to come here on our next trip. read more

McDonald's - "Manager" in green shirt - Fast Food Near Me - St. Augustine, Florida

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Yes, I was desperate to get something in my body ASAP! I ordered from the dollar menu where I knew I could get a small salad and something sweet for less than 1000 calories....Yikes --- I hate fast food, but when in need go for it. I ordered a salad, and a yogurt and nothing else. I had to give the girl, that spoke broken English at best, a list of salad dressings since they were out of my first, second and third choices during lunch hour rush. Seems like there's a manager that many not know how to order for the summer months in St. Augustine??? I got my salad, went to the beach and opened it up. The lettuce was brown and limp (I ordered the salad at 1:30 pm--when salads should be crisp and fresh). What was more distressing is after I picked all the bad stuff out, and got the bottom of the salad bowl and there was a kernel of corn on the bottom. YIKES again. This made me sick. I knew then that there was NO CARE, standard or work cleanliness for this McDonalds. Won't be going back there anytime soon. P.S. NO NAPKINS given either, as if you need to ask nowadays....:( Poor quality and service all the way around. Great location, but if you get sick who cares about the location? read more

The lady cleaning the tables and trays also was killing flies with the same towel. This McDonald's has a fly infestation because they leave their trash just outside the door their customers enter. read more

McDonald's - a mcdonald's flag flying in front of a mcdonald's - Fast Food Near Me - St. Augustine, Florida

Wow, horrible McDonald's! Maybe it's just a sign of the times that you can't get good help but didn't appear like there was any management in there. Total confusion there! read more

Our breakfast food was the worst i have eaten. The biscuits were hard no one could eat them. To top it off the cashier tried to short change us by $20.00. The register would have shown her the correct change to give back. I know i use to manage fast food places. read more