Total garbage experience here. First I got my order and my cheeseburger was literally missing the cheese. When I went thru the drive thru to explain the situation, their response to rectify it is that I could come up to the window to get a slice of cheese. First it's a 2 cheese slice burger, second, why should I basically assemble my own burger? Then I was the one who requested that they remake it and I did give them the one that was messed up so it wasn't like I was requesting free food, just a trade for one made correctly. When I got the replacement burger, it was a total mess like they purposely made sure that it was as messy as possible. Horrible experience with the food and service both read more

McDonald's - Double Cheeseburger just after unwrapping. Total and complete mess - Burgers Near Me - Salem, Oregon

My wife likes the McDonald's fish sandwich. She usually gets a double with NO cheese (even though we are paying for it), but she likes extra tarter sauce. At other locations, it never a problem. However, today the Manager at the Portland Rd location thought the extra 30 cents was more important than customer service. Even though this location is around the corner, we won't be back. read more

I got a mc chicken and it barely had lettuce and mayo on it. I probably will not return to this McDonald's. I will drive a little farther and go to the one in Keizer station because I have never had any issues with them. read more

McDonald's - Mc chicken. - Burgers Near Me - Salem, Oregon

I never do yelp ratings or use yelp but because of the service here I had to. This was some of the best service I've ever gotten. My credit card was having problems, I was holding up the whole drive thru. The worker there was extremely understanding, patient and helpful. It ended up working and everything was good, but the friendliness that I was treated with, forced me to make sure that others knew how good this location is. read more

Crewmember killed a bug that flew into the frying machine. The manager saw the whole thing and told him to push it through the holes like a cheese grater and then proceeded to keep serving fries vid was well after this read more

I heard on the news today that McDonalds sales are down 3% in the US. The store on Portland Rd always seems busy, so I thought the news must be wrong or maybe this location is just that good. I ordered 2 meals and spent over $20. When I got home I figured out why no one buys from McDonald's anymore. My BigMac had 2 burger patties on it. I use the word patty to be nice. I could actually watch tv through each patty! Where's the beef?! I believe that the American consumer has it figured out. Next time I want to spend over $10 on a meal I will go somewhere that I can get a real meal for that. I'm not blaming the store. The service was fine, and the employees were great so it's not their fault. read more

Online ordered a cheeseburger with no mustard no pickles. Waited 20 minutes and they gave me a hamburger with no cheese and almost no ketchup what kinda food is this. read more

McDonald's - Cheeseburger with no cheese - Burgers Near Me - Salem, Oregon

The absolute worst service I have ever had. Made a curbside order and waited for 15 mins. (For two sundaes btw) There was barely anyone waiting so we called to ask if it would be ready soon and they said they were working on it. Another 15 mins pass and still no order. We go to the drive through and ask if we can pick it up there and they say that's fine. We proceed to wait in line for 30 mins and when we finally get to the window the guy closes it on us. We wait for a few minutes and he finally opens it and without saying a word hands us the wrong drink. Then he hands us our melted sundaes (that we had to point out to him because he didn't know what order he was on) all without saying sorry for the wait or even saying hello. When we looked inside there was a girl folding happy meal boxes and the manager was just leisurely walking around and sipping orange juice. All together it took us an hour to get two melted sundaes. Truly awful read more

Cashier didn't know anything about how mobile orders worked, and still wanted me to pay after paying on the app already.

Last night, picked up for friend on the way and waited 25 mins for the most disgusting, cold and foul fries. Must have been hours old. Greasy. Today, they make me pull up and wait, for 20 mins? I hope the rude older gal about 50 isn't the manager. What an unfortunate sarcastic attitude. Mean, much? Rude. I said fries take 2 minutes I've been here 7...shouldn't it be faster to get them? Ugh. Bye Hayesville. read more

It hard to satisfy everyone and fast food customers can be demanding and in a rush many times. I was very impressed with Ethan and his outstanding customer service this morning. As we was sweeping and cleaning, he checked for people needing to order, offered to fill drinks, and checked in on others that needed help. Some of the best cusstomer service hands down! I hope that his supervisors recognize this and the company ensure to provide him opportunities as he made my experience this morning a great one! Thank you Ethan! I witnessed you provide gold star service to everyone that was in there! read more

Worste customer service ever Lady's are rude Using foul language Will never go back read more

Every. Single. Time. We eat here they mess up our order. Something is always forgotten, burnt, or old. It's less then a mile from us and still not worth the effort to get here. read more

The lady who received my payment through the drive thru had an extremely bad cough, those loose phlegm coughs. She wasn't wearing gloves and on top of that she had an attitude. It's an uneasy feeling having someone that sick work in a food service establishment. If you're that sick you should stay home, customers well being/health is not a joke during this pandemic. read more

Got the 2 cheeseburger meal ordered it plain. One burger was plain but the second burger had more ketchup than burger. This is not only weird cause I didn't want ketchup but also that it was absolutely caked in it. Tired of coming to this place because I am only ever disappointed by the lack of effort and poor quality of food and employees. read more

Drive thru is always poppin but I always get cold fries. Thank u, next It's McDonald's, and I honestly shouldn't expect much. Though, it consecutively happens. read more

Not prepared to be open, the bathroom had a buzzer to get in with no lock inside... so I walked in on someone using the restroom. Bad service, not a clean McDonald's. Sketchy. read more

Standard McDonalds...nothing great, but not terrible either. The inside looked clean from what I saw and service was quick. Food tasted like pretty much every other McDonalds. read more

Wow, simple 2 drink order thru drive in....and yet they still screwed it up....won't be heading back here. You're better off driving down Lancaster and find something else read more

On 8/9/2023 I went into this McDonalds to grab a Meal and the team that was working seemed to be in a state of disarray. There were a few people waiting for their order. One person asked where his order was and it was already done and sitting on the counter for about 10 minutes. His order was not hot. I overheard him complain about it. I stood there for over 5-10 minutes waiting to order. Someone in the back looked up at me, but ignored that I was waiting. The crew seemed to be having a great time. They were laughing loudly and and joking around. No one ever did come out to take my order. I finally walked out. This McDonalds has had service issues on and off for years. It seems like a good soultion to this issue would be to hire adults to manage this store. There was another person (elderly gentleman) that had to come to the counter and had wait to ask someone where his order was. The service here is very unprofessional to say the least. read more

Usually it's been pretty good here. But just came home from ordering a burger and the shit is still pink! I get being quick and all but come on! read more

McDonald's - a person holding a hamburger in their hand - Burgers Near Me - Salem, Oregon

Lately the new workers have been taking their sweet time with orders how is it that we have to wait 15+ minutes for FAST food

I gave a 1 simply because there isn't an option for zero. I have kids and occasionally I give in and get them fast food. This location is consistent in getting our orders wrong. You'd think with as slow as they are they'd at least make an attempt to check the order before handing it out. Nope. Horrible service. I'm not sure what's worse, the service or the food. read more

The management has front counter people that handle money also serve the ice cream cones. This would be fine if they did not touch the inside of the cone while removing it from the plastic cone bag and then touching the outside of the cone while serving the ice cream. Since corporate McDonald's puts paper on the outside of the bottom of the cone intentionally so that employees do not have to inadvertently pass germs to the customer, you would think that the managers would take the time to have their employees handle the cones in a more hygienic manner. People do contract disease from unwashed hands. Thanks read more

Had their crispy chicken sandwich it had no sauce and had no crunch I went on their website to complain and was offered no resolution this store should be avoided read more

I just don't understand McDonalds... I suppose that's why I haven't eaten here in years. After today, I don't see myself eating at Mickey D's ever again. First of all, the rotating menu. I had to stand there and wait for 4 (?) different menu boards to rotate w pictures, so I asked for a paper menu. Nope. I sat down and looked online. Decided on a buttermilk chicken sandwich. Almost $5. Overly salted, seasoned, breaded chicken patty on a grilled bun, 1 leaf lettuce, 1 tomato round, 1 big GLOB of mayonnaise that I had to spit out. Gross! I also ordered a coffee FRAP... not too sweet please. It was so sweet, I paid for a small drip coffee and poured it in... making the Frap room temp. So, I ordered a cup of ice. Anyway... not a good idea. 1 star for the help... they tried. But, next time I'll go hungry. read more

PSA: Don't go here. I just attempted to go through the drive-through and the manager was not wearing a mask or gloves. The car in front of me asked him about it and he got an attitude over it. Once I saw that he indeed was not wearing a mask I just drove on through. It makes me wonder how he runs the crew. I don't want people coughing onto my food and then handing it to me. read more

Gets my order wrong every time and they are usually rude about their mistake. Recently it's gotten even worse.

Here's what I ordered: Bacon Egg and Cheese Biscuit - Was actually awesome, no complaints. Medium Iced Vanilla Coffee with Extra Vanilla - Forgot the vanilla altogether, was unsweetened. Fruit Parfait - Got charged for two, ended up taking the second one since i paid for it. Two Chocolate Chip Cookies - Got oatmeal raisin instead. I got drive thru so had to just eat it all. How the hell do you mess up 3/4 of the entire order?! Not cool. read more

I didn't feel safe being there. I made an order for a party of 4 and they forgot to give us 3 items and it was like 10$ worth of food. They have a teen there that had their airpods in while taking orders i feel like that shouldn't be allowed. This location is not recommendable. read more

Fairly new McDonald's in front of Roth's on 99E. Go here quite a bit and rarely have a issue. Always fixed right away. Still my main go to for McDonald's. read more

McDonald's - the front of the restaurant - Burgers Near Me - Salem, Oregon

Slow, like real slow for fast food. Food was cold on top of it taking forever. The cashier I had seemed new and trying her best. Manager could use some people skills. Today was my 2nd time at this mcd's. My 1st experience was just as bad but I thought it may have been an off day.... Definitely will avoid this McDonald's from this day forward. And why do you charge for sauces??? So annoying. read more

Worst Mcd 's EVERR! They were very slow, they have me a wrong order twice and did the same thing with another lady! Plz mcds hire better staff! read more

The best that I can tell, some management at this McDonald's has customer service in mind. They are helpful, courteous, quick and accurate. This morning, July 1st, was not the case 20 minute wait time, they did not have what I ordered, so I had to adjust what I ordered and then they screwed it up. No apology, nothing. Pretty much anytime, there are more than 4 cars in the drive thru, indicates to me, that the not so good manager is working and true to form there she was. How unfortunate. read more

Great if you like cheap and normally not really fresh. :( If you want things fresh, you must order things grilled or without salt. And then you must sit in the "loser" spot and wait for them to bring out your food to your car. And yet, your food then will be sloppy and greasy. Yuck!!! read more

Horrible service! Waited too long to get my order taken! Food was not fresh and saw workers get mistreated by the managers! Really bad place to go to, worse in town. read more