I popped into this location yesterday afternoon to grab a quick bite for myself and my children. This location is close to both of their schools and the line usually moves pretty fast, but let me tell you, 4pm on a weekday is not the time to visit this location! There were lots of students from Herron HS, as well as many other afternoon commuters in their drive-thru at this time. I threatened to "abort mission" at least 3 times, but after sacrificing over 15 minutes of my time already, I figured it made more sense to remain in line. After all, we'd already revved up our taste buds for those hot, salty fries. I ordered two small fries, a McChicken, a double cheeseburger and I got their buy one, get one for a $1 deal including a Filet-o-Fish and 10 pc. nugget. We also ordered 3 large drinks, because at $1 each, who can resist? Although the wait was lengthy, I must admit that the food was good. The fries were hot and seasoned well. The Filet-o-Fish had the softest bun (a must for this sandwich), and the nuggets were crispy and hot as well. My daughters ate the other two sandwiches, so I don't know how they tasted, but I didn't hear any complaints. All and all, it was a good experience. I will know to avoid them, however, if I see such a long line again in the future! read more

This McDonalds is the only McDonald near my area and I'm disappointed that I won't be coming back here again. If I can rate this place a 0 star I would... The workers at this location has no respect to each other. They treat each other with no teamwork at all and they would curse at each other during work. They would yell and curse so loud that they lose composure when there are customers obviously waiting for their orders and in the restaurant... Customers shouldn't be afraid to walk into this McDonald's, but I guess they are to the point they would pay extra shipping for UberEats to deliver to them. There are multiple incidents that I have made my order wrong, miscounted chicken nuggets in a 6-piece box, 10-piece box & etc..., give someone else's order to me and not knowledgable on how the McDonald's curbside Code/uber eats pick up works. They would be so blunt that they would say, "I don't know how to do it, I never heard of it, we don't do that. You have to come inside." There is a REASON why McDonalds made an app for curbside pick up and drive thru pick up to make it convenient for the customer and avoid bad customer experience. Some of the workers never check the order before calling out the number and expect everything is perfect... I love McDonald's and their daily deals, but why does the customer service and experience is horrid? I don't understand... Not just this McDonald's, almost all the McDonald's in the US. read more

well the service was good and so was the food but I ate that one thing that day and now I have food poisoning from undercooked nuggets don't recommend the fries and slushie was good though read more

The inside was dirty the staff were not that nice, and they won't let you order a single cookie

I once drove through this drive-thru on a Friday night and they were out of beef. Just literally out of beef. Could not order anything with beef. Listen, a perennially broken ice cream machine is one thing but no beef? Lord, I have taken my business to Burger King or Wendy's whilst in the Mile Square. Something I really love about Indy is that while the downtown district is extremely walkable, there aren't very many big fast food chains at all within walking distance. Which is rare for a big city, and this location is a little further removed from the pedestrian hustle and bustle. So I'm not advocating for more Mickey D's. No, no. But they do serve a purpose so let's just make this one better. Would love to see the building remodeled/revamped/glamped and given new management. It surely gets great business and has a great location. It has a lot of potential, but that's about it. read more

You ever wake up in the morning craving a Bacon egg and cheese biscuit? So you. Order 2 from McDonalds on your way home from your Dr appointment. You pour yourself a large glass of milk. Separate the sandwiches you ordered For your wife and kids. Only to find that you have been given bacon Egg and cheese McGriddles? Total let disappointment. read more

McDonald's - Expectations VS what I actually got. - Fast Food Near Me - Indianapolis, Indiana

If zero stars was an option.. I'd selected that! This location is one of the worst ones in the city! The customer service is horrid! The food quality is just as bad! At this point, I don't care if it's 200 degrees outside and I was dying of thirst. I'd find another place to quench my thirst at. I'm sure if I did stop here for water.. I'd get way more than water in my cup (germs). I am not sure how much longer this McDonald's will stay here, but hopefully one day their standards will improve. read more

Worst McDonald's anywhere hands down. Read the other reviews and mine is a ditto. Rude, slow service from people who don't care. Cold food which is disgusting. Drive through is a joke. The franchisee must not care. Maybe this is his tax loss business. Don't go here. Starve to death first! read more

The McDonald's West 16th Street in Indianapolis Indiana so I was in there and for a little Spanish kids and they were being kids and they were and she got smart with them and then I told them to speak to her in a more respectful way and they didn't I kept pulling her eyes and helping and puppy and they spent $47 and then it was my turn to order and I ordered it and I was a quarter short so I told her that just forget it give me the double cheeseburger and he said ma'am I cannot tell you what the f*** to order it loudly so I just said you know what I don't want nothing out of here call me ignorant on my way out the door I would never ever go in that McDonald's again on the first note when I first went in those kids told me they had been waiting almost 10 minutes to get their order take it very rude and disrespectful read more

The woman taking the orders was great.. super friendly and efficient. However, we ordered a frozen lemonade and when we get to the hand-off window we get handed something that didn't look right. When we asked if it was the slushy, the guy at the window confirmed that it was. It 100% was not. Unfortunately this location doesn't understand the menu and is extremely lackadaisical.. can't recommend. Edit: just realized my Oreo mcflurry is a cup of vanilla soft serve with some Oreo sprinkles on top. Can't make this up read more

McDonald's - Fast Food Near Me - Indianapolis, Indiana

Worst McDonalds on the planet... guaranteed to disappoint every time. Terrible service, rude people, cold food, etc.

Every time I've been to this McDonald's trying to see if maybe it was just a bad day cuz I understand my food is thrown together it looks disgusting when I open it the extra items that I asked to be put on the meal or not put but I am charged they always bring you up to the window charge you and then make you way about 35-45 minutes so in their window timing when they report it they don't make cars way everything goes smoothly their service is horrendous their customer service even worse the only reason I go there here and there is because it's the one closest to me but I decided I'd rather drive an hour to another place than to eat at McDonald's again I work 10 to 12 hour shifts and sometimes I'm just tired but I rather not eat that day yes I don't deviate from home I'm pretty much for one person to eat there regardless it's about $20 read more

They'll make you wait 25 minutes for your food only to be treated with rude service, an unsafe environment, and you won't get what you paid for - sometimes an entirely different order intended for someone else. Unsatisfactory in every way. read more

The worst. Embodies ghetto McDonald's. Slow. Rude. Incompetent. Unresponsive. Crooks. Pull their franchise.

Went there today to get a burger and they only had one line open, only taking cash, and the worker taking the orders seemed to be bothered that she was working! read more

I went to MvDonalds @2 this morning I sat in the drive thru for 20min just to get a quick sandwich NO ONE WAS @ the window. Such poor service read more

I'm pretty sure they're out killing the cows and gathering the potatoes while you're waiting in this drive thru line....this is painful, ya'll. All I wanted was an egg McMuffin and hash brown- the line literally took us 15 minutes at 11pm. The location at 16th and Meridian makes it prime real estate but it still doesn't justify how darned slow this line is. So slow you start to consider hopping out of the line and throwing the towel. You can't help but question what is going on inside given the turnaround time. #breakfastthattakesallday read more

the workers at graham road had a threesom in the bathroom and said they were closed at 2 am. they took my money for a online order and said they were closed and took my money for a mobile order. the worker cussed us out and called us slurs. this is unacceptable. this was at 7000 graham road, and they need to check their Tuesday night workers. do better. read more

Oh-wow Oh-wow! How did this happen?! This egg McMuffin I just picked up in the drive-through. . . This thing is legitimately amazingly good! I don't know if they are holding Gordon Ramsey in there or if I've just never had a fresh egg McMuffin before! I can see inside and apparently the whole place was just redone and it looks nice. I don't know how it happened but this was delicious!! read more

McDonald's - Fast Food Near Me - Indianapolis, Indiana

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I've gone 4 times so far and every time they've gotten my order wrong and they are very slow to getting it out. I waited in line for 30 mins the other day before I got my food. I sat at the speaker for 20 mins before they even answered. read more

This is the most shocking McDonald's I've ever been to in my entire life. I have only ever met one nice person that works there the older woman that works the drive-through. When they take my order I am greeted by" what do you want to order" they never have a smile on their face they all have the absolute worst attitude I have never even gotten my order right when I asked for extra sauce the girl Henning me my food gave me the nastiest look and didn't tell me to have a good day here's your food spoke no words to me other than she wasn't giving me my correct drink. My medium fry was missing HALF the container and was practically the size of a small fry. Four of my chicken nuggets are missing breading they're soggy looked extremely undercooked this is the absolute worst McDonald's I've ever been to I don't know why they get away with acting like this towards paying customers. If you hate your job so much go find one somewhere else where you have minimal interaction with customers because this job is not for you. read more

McDonald's - Half my medium fry - Fast Food Near Me - Indianapolis, Indiana

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It's McDonald's. What do you expect when you eat McDonald's? The lines are long, the food is greasy and some times cold. The order can be wrong a many a times and its just plain not that good. I am not why I continue going here on occasion. I guess because it is fast, cheap and convenient. But I don't recommend it and I will try to avoid. This location is in Indianapolis and we visit it sometimes when visiting her family. We will try and go somewhere else next time read more

Worst ownership on the planet. Staff on phones doing nothing complaining about being understaffed. Idiots read more

McDonald's - Owner operator problems this place has been a disaster for years...... this dude is smoking at drive thru and everyone here is a crack head - Fast Food Near Me - Indianapolis, Indiana

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My daughter left crying! I went to get my daughter 10 piece chicken happy meal. What did they not have? A 10 piece chicken happy meal. Also I would love to know why you forgot my extra soggy French fries. Every McDonald's I went to precisely gets my meal right especially my soggy French fries. It's not that hard. Get my order right. Also bathrooms smell like the fish-fillet read more

This is the worst McDonalds in America. After 25 minutes waiting for an order of nuggets ordered inside to see tons of door dash orders filled first I asked and got berated by the manager for being rude. Wow. read more

I've been in slow lines but this is ridiculous! Been waiting 20 minutes in the drive through and haven't yet been able to place an order. If I hadn't used the app and prepaid, I would be out of here. Finally got to order 8 minutes later. Now I'm told I can't have the order because it's after 1030. Wasn't when I placed, from across the street, the order at 10:10. 29 minutes later I'm finally giving my order read more

This has to rank with one of the worst McDonald's, service is slow employees walking around talking to each other in middle orders, few just wandering the lobby, management is non existent stay away it's not worth the wait, or the headache I wish you I could say something positive but I waited an waited for a glimpse of something an nothing.... just keep on driving read more

Floor is dirty tables are dirty containers for the tea were open and there was flies everywhere employees are rude and not friendly waiting 10 minutes for my order someone needs to call the health department I am never coming here again. read more

Not a very reliable McDonald's. I go here often bc it is close to my work. Things are often cold or very overcooked/refried. read more

McDonald's - Burnt steak bagel - Fast Food Near Me - Indianapolis, Indiana

Slow. Inefficient. And the people who take your money in the drive through NEVER smile or say thank you. Management needs a wake up.

Literally every Uber eats order I get from this place has something missing. It's pathetic. It's not that hard to make sure everything is in the order. read more

Honestly, just drive further to any nearest McDonald's. This one is the shittiest one I've ever been to in my life. The workers act like they aren't being paid to do a job at all. They're gross, I could see one girls ass hanging out of her pants and the employees just have attitudes for no reason. Close the lobby if you can't handle so many costumers. Actually just close this location down. The way they have about 30 people in the lobby waiting on food for 30+ mins is ridiculous. The drive thru is just as much of a joke, no one wants to answer the speaker and when they do they're rude asf. And no I do not come here on my own free will, I doordash so I've sadly been here a few times and just stood there and watched the employees not do shit. Rather go anywhere else than here for any kind of service. All these reviews are 100% true. read more

Was there Saturday 9/30 and the manager was rude and out of order. She informed me after waiting in line for 22 minutes that they didn't have iced Carmel macchiato and that I had a choice of two others. You can't tell me what my choices are lady. Refund me my money read more

I mean the ppl are polite but everything on the menu seems to be unavailable. Ice cream machines don't work but that's normal right!? Also what McDonald's don't serve frappes. Ps I I used to work at McDonald's in another life clean the ice cream machine it's 2023 shouldn't be dealing with 2010 problems! read more

I rarely go to this location because they are always slow, especially at lunch time. But today I had some time so I went to the drive up (for some stupid reason the dining room is still closed). I told myself to just be patient. There were only 4 cars in front of me to place my order. Well, it took 30 minutes just to place my order. Then 15 more minutes to get to the window to get my order. Then it was, of course, incorrect. They were unapologetic. Completely unaware of their service time. I can finally and firmly say I will not be back. read more

Ok....this will be short and sweet. Late night and early morning required some coffee and something to eat. This was the closest McD's to where we were staying. Saw 1.5 stars on listing...should have paid attention. Guy taking order in drive thru and at delivery were nice and interactive...keep em. Whoever made the Sausage Buscuit and cheese - FIRE THEM TODAY! How hard can it be at 6:00 AM to have hot sausage, fresh biscuits and cheese. OR - fire the shift manager or Manager for allowing this. Was like they decided to minimize waste/loss and keep yesterday's biscuits and sausage. Then microwave the biscuit, slightly warm up the sausage and put on a piece if cold cheese. I've had a bad biscuit before...this one said "here, hold my beer" Sorry...got on a roll read more

I waited 40 mins for a mobile order for them to not have their "mocha machine" working and they instead gave me an iced coffee. When drinking the iced coffee i noticed something floating in the cup and when I pulled it out I noticed it was a cockroach. I would not get any food or drinks from this location! read more

McDonald's - Found a Cockroach in my Iced Coffee - Fast Food Near Me - Indianapolis, Indiana

Waiting 45+ mins in a drive thru because they are short staffed is pathetic!! Here's a thing McDonald's hire people even folks with disabilities not just straight out of high school!! I am literally stuck in line with no way out in this drive through and y'all probably done messed up everything and everyone's order because you can't run a certain business!! It's not hard!! But anyways I don't know if I'll ever get out of this line it's been 45 mins and it's boring read more

Visited this location at around midnight on a Monday night. I cannot believe I am saying this - but I spent almost an hour in the drive thru line. Why? I was picking up dinner for not only myself, but my coworkers as well. If I wasn't getting food for them, I would have left. I'm not sure why the wait. There was a full drive thru line, but I've been in longer lines for not even a quarter of that time. This is one of those rare instances where I would challenge corporate to visit this location and figure out what is going on. The only plus about the experience - order for four people was fresh and accurate, even after waiting 50 minutes. Still, would not ever even think about visiting this location again. read more

I was walking past here to pick up our first order at White Castle. They where short on the tartar. Well I know I pasted the McDonald's and I was thinking McDonald! They have a great fish filet! They'll have good tartar sauce...it's open yes? So I walk up to the main door, it opens. I guide my self in. A burger assembler looks at me and says "uhm we are closed". I then reply oh well The door let me in... all I want is just some tartar sauce." She then replies " call (insert rude managers name)!" "Sir we are closed" "Ya just found out but your door is.." "Sir you need to le..." "Look your door was open and I literally just want tartar sauce." "I'm sure you forced it I'm gunna call the police" I'm sorry waht?!?:... read more