The best Chick-fil-A location in Indianapolis. Friendly, professional fast service. I've never waited longer than 10 minutes in a Chick-fil-A line. Even when the line is out into traffic, & around the corner. Some locations don't move as fast. This one? The best. A few of workers have grown familiar with seeing us (my fiancé & I) whenever we go to Chick-fil-A (drive thru) Great staff I've been coming here for 2 years + No complaints Now, if regular customers like polite little me begins to complain in the future? Could be a new staff but whoever runs this location? Keeps everything running quick & professionally. I love it. read more

I had came here to get a quick lunch. I decided to dine in which the inside was clean and the workers were very friendly. My food came out to me quickly. I always enjoy utilizing the app to pay so then I can earn points and use rewards to get free items. Also I love how this restaurant honors military and law enforcement by giving out a discount. I know not all Indy locations give out a discount but this one does. read more

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Not happy. I stopped for a quick meal and I had already ordered on the mobile app. I went through mobile through and only one car was in front of me. It took 14 minutes to get my food. I was then given no apology. This is probably the worst it's ever been. I opened up my bag, and my boxes of chicken strips were open. the care and courtesy that is usually there was not present. read more

Chick-fil-A - Outside - Fast Food Near Me - Indianapolis, Indiana

My account was hacked and 2 orders placed to this location to be delivered to this address. This has been reported and the girl at this location was nice to address this. Thank you. read more

Chick-fil-A - Hackers address - Fast Food Near Me - Indianapolis, Indiana

Extremely trashy corporate policies on employee treatment, awkward cognitive dissonance both bragging about ethics and morals while holding back fair pay, I cannot fathom the simple blind addiction many have for some sense of healthy social metrics just as Chick Fil A shows no better regard than Starbucks or even McDonald's. Also quite unhealthy food, artificial flavors and chemical colors stuffed into many shakes and sauces, surprising for such a popular and well loved restaurant, however the customer experience here trounces all! I was able to order on the mobile app and add in my a free birthday treat with ease. Prices seem higher for no reason, definitely not because they're paying employees fair like Raising Cane's or offering quality above average. I did enjoy the brand new and uniquely organized linear setup here. Parking is a hassle stuck alongside the drive thru. Can see the huge appeal as many friends claim the sans Sunday spot as their favorite, I enjoy their sauces, sublime service for fast food, and consistency to rival premium restaurants but personally need much higher quality ingredients and attention to some nutrition at these prices. read more

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They are notorious for not putting the correct amount of sauces in your bag and never putting ice in your drinks?? Or sometimes barely any ice at all? This is the only Chick Fil A I've gone to that consistently shows low quality, slow drive thru, and staff that look miserable. read more

Food was good. The service was great. We did not have to wait long in line. I had a food cup and nuggets. They tasted wonderful. I added diet lemonade. Yum! read more

We had a big party today to wanted Chick-fil-A and this Chick-fil-A accommodated us beyond my expectations. The manager himself came and took our orders while we were seated. It was more than 10 of us and we are food. It was so fresh and hot and the kids were satisfied. The manager who helped us out with Jeremiah was so nice I really appreciate it and making the process easy for such a big party! read more

Ugh.. hate doing this... If you go to Chick Filet be preparing to wait 18-20 minutes in drive through even before 11 am. They are down to 1 lane and removed an entire lane for " Mobile Drive through" which in 18-20 minutes had 3 cars through and the regular lane I counted 28. What a waste. I won't be back till it's removed. I'll go to Culver's; PDQ,Canes ect.... Plenty of options people. Get it together Chick Filet read more

This is my location and they stay packed, but in true Chick-fil-A fashion, they get their people outside (rain, sleet or shine) and they make sure to keep that line moving to the best of their ability. They will forever remain undefeated in that department. I stopped by yesterday morning and ordered a chicken biscuit with a spicy filet and added bacon and colby jack cheese. I usually only do this when ordering via DoorDash, but decided to be brave and order what I really wanted in person this time. I got the meal, which came with hashbrowns (so delicious) and a drink. If you haven't tried the Sunjoy (a mix of sweet tea and lemonade), you should! The sandwich was put together a little sloppily (most of my cheese was stuck to the paper), but everything was yummy and the customer service was on point, as always! read more

I'd been contemplating doing an update review with this Chick-fil-A location for quite some time given the fact that I first reviewed this location shortly after its opening and times have changed quite a bit. I continue to be impressed with this spot's quality, customer service, and overall pandemic response. While not perfect, in terms of the fast food experience it's hard to find a restaurant that has nailed adjustments during the pandemic as much as Chick-fil-A. As is fairly widely known, this location is just north of 62nd and Keystone inside the former Fazoli's that has likely been long forgotten. It's snuggled in between a Crew Carwash and a Jiffy Lube. There seems to be a bit of a territorial thing going on here as occasionally Jiffy Lube and/or Firestone will block off driving through this parking lot. As has been noted, this is a relatively small Chick-fil-A spot and that can cause both parking issues and a line that occasionally will go all the way out into Keystone. Generally, they are good at keeping the line moving but on occasion I've noticed that their supervisors have to remind folks to move the line up. I've been a regular since Chick-fil-A opened. I think we all like that place where folks know us and as a single, disabled adult it's nice to get that sort of treatment here. Prior to the pandemic, I ate inside fairly regularly. However, a combination of my experiencing a health decline and the pandemic has resulted in my quite often hitting the drive-thru and eating in a parking lot or over by White River. Food quality continues to be consistently good. With the chicken wars having heated up, I can certainly name better sandwiches but when combined with customer service I'll still often choose here. Even at the drive-thru, I'm amazed how many employees know me by name. The prices are fair. The service is always strong. Even in their chaotic drive-thru, orders are typically right and easily fixed if not. I'm amazed how often they have employees working outside and the employees are always friendly and helpful. If anything, I think sometimes they move a bit too quickly. There can be a long line and they'll be taking orders at the back. Sometimes, this has meant warm food instead of hot by the time I get up closer to receive the food. I'm always amazed how quickly the drive-thru line actually works. Again, they occasionally do have the line go out to Keystone and on occasion I've skipped the drive-thru because of the lengthy line. The dining room is now open again after a prolonged period closed during the pandemic. They're taking the appropriate precautions, though I typically do more drive-thru these days. Chick-fil-A has also expanded into delivery and even offers delivery itself. It seems like this is a response to other delivery services and their exorbitant pricing. I'm a fan of the Chick-fil-A app, though it is occasionally slow to open. There's a solid rewards program and the managers pretty regularly just send out random rewards. I seem to have a delivery reward consistently these days that offers free delivery. Overall, I think this location has been pretty dazzling during the pandemic and they've worked to really keep business brisk. It's obviously working because while many chains have cut hours it seems like Chick-fil-A is consistent and largely keeping folks at work (though I have seen some turnover). Chick-fil-A also has a solid history of hiring folks with disabilities - this is obviously meaningful to me and a definite thumbs up. Easily offering one of the best pandemic performances in fast food, Chick-fil-A definitely deserves the bump up to 4-stars from my previous 3-star review. read more

I had a large catering order for pickup they were very timely and offered me a drink while I waited for the catering order to finish up. Clean call space with great service. read more

If your DoorDash they help you right away, if you're waiting to order at the counter inside they don't care about you. I waited and waited and waited and no one took my order so I left and I will never ever come back read more

Always friendly and fast. I have done both drive through and ordering via app during COVID both worked well. Everyone wears a mask. Food is always consistent ,except last few times the coke was bad, unusual for Chick fil a. read more

I don't typically eat at fast food restaurants, but when I do I am looking for a tasty grilled chicken sandwich. So where better to stop then CHICK-fil-a? I was starving about 1:30 pm on a Saturday and I saw the sign and eureka that's it! Much to my amazement there were about 20 plus cars ahead of me that had the same idea. There were two lanes running side by side, ten cars deep each lane, wrapping around the building, running under an aluminum pole tent with a white top. The line was moving amazingly fast, and once you make it to the tent there were two order takers per line (wearing their masks correctly) armed with tablets and a hand held credit card scanner. I placed my order with a very polite and competent young man, swiped my card, and proceeded to pull forward. I passed a small tent where one employee was to take cash payments and make change. You then pull up near the window where several runners are taking food orders to the cars in plastic storage bins. They great you at the car with your name and hold the bin out so you can retrieve your order. This entire process took around four minutes!!!!! I have sat in line at another fast food restaurant only three cars deep for over 15 minutes before! So needless to say, they have this drive through thing down to a science. And the chicken sandwich was hot and yummy, exactly how I ordered it. read more

Worst experience I have had at any of your locations. Order #1meal extra pilckes, with mack and cheese. Drink was the only thing they got right. Extra pickles.. 3 pickles. Mack and cheese...got half cooked fries. I quit getting your fries because you have become McDonald's.. Hope you enjoy the association! Half cooked soggy fries are not what I enjoy. Long story short. I ate less than a third of the fries. To have gone back for a correction would have cost more than the meal. Obviously not happy! Normally love and fight for you as a good place to eat. Obviously not worth my effort. Thanks for proving the nay sayers right. read more

Great location and very easy to access. They always have enough staff to take care of customers. Food is always excellent and Sonia the customer service. read more

I was in a pinch and needed a quick dinner. This was on the way to where I was headed. I decided to head inside because the drive through was very long. This location is very well kept, and the people behind the counter friendly. I know this is standard chick fil a but still like it. Fast food is oh so bad for you but sometimes you need to indulge, I decided on a the spicy chicken sandwich with fries and lemonade. I love the chicken from chick fil a, Ive never had a bad sandwich from any location, but this was my first time having the spicy chicken sandwich. Perfect amount of spice! I like spice but I also don't like to cry as I eat something spicy. The fries are also Carby and delicious! I love having them with ranch and ketchup, but not together because there's only one chain restraint you should mix ranch with another condiment and that's hacienda. Pull the whole meal together with a lemonade and you have yourself a delicious fast food meal with a positive attitude! read more

Chick-fil-A - Fast Food Near Me - Indianapolis, Indiana

This Chick-fil-A has one of the better indoor playgrounds, as well as lots of tables around said playground for parents to sit and watch their children. The service was a little lacking when I visited, which is a bit of a letdown because I love Chick-fil-A for its consistently fast and friendly service. This visit was just off, but I'll give it another try soon. read more

Will never go back to this Chick-fil-A they need to do some serious review at the franchise level the ordertakers were very friendly and fast the expediters of the food just stood around hung out talk to cars while waiting for other customers when their food was ready read more

Chick-fil-A - Burnt chicken breast Worst experience ever at this Chick-fil-A I'll never go back - Fast Food Near Me - Indianapolis, Indiana

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No breakfast fast food line should take 28 minutes when you order through an app. The wasted time, gas, and air pollution this causes is ridiculous. It is dangerous being in the line with people trying to leave their parking spots. read more

Micah in the drive thru is a stellar employee. This place is always in it but he provided that extra.

I ordered a free large fries with my rewards for the container to be half empty and you know it was half empty because they included my three sauces on top of the fries. And then the last fry I got was frozen and not cooked. I breast feed my baby and this could have been so bad if I didn't realize it was not cooked. I called and the guy I spoke with just said that he would send me free large fries to my app again. Did not really care about nothing just said he was sorry. read more

Chick-fil-A - Frozen potato - Fast Food Near Me - Indianapolis, Indiana

This is the closest location near my house, and I frequent it often. The inside is always very clean and everyone working is always very friendly. The drive thru, is guaranteed to be a wait so I'd suggest just going inside and ordering. read more

Chick-fil-A - Fast Food Near Me - Indianapolis, Indiana

Extremely disappointed and will probably never go back. I will find another place to spend my money if this is not rectified. I was hung up on twice because someone decided to give me extra bacon instead of what I asked for NO BACON. Instead of giving me a refund the so called manager says the extra bacon button is close by the no bacon and why do I call about your excuses the most important thing is that you make it right! Corporate is the next stop for a full refund. read more

Chick fil a consistently serves delicious food and has excellent customer service. I love the chick fil a sandwiches, the grilled nuggets, the fries, their potato chips, and of course their lemonade. Even the Diet lemonade is amazing. My family and I will continue to come here over and over again. They never disappoint! read more

The breakfast chicken is better than I had expected. I really like their customer service. Everyone greets you with a smile when you come in the front door. I will say that I wish people gave a little more effort to ask how to pronounce a name they're unfamiliar with. You know when they take your order they ask for a name to go with the order (for that personal touch), I felt like the couple times I went in, they called my number or just my order. I think one time they called my last name. To some, that might seem petty, but for its important. If you're a company that wants to add that personal touch, train your workers that if you can't pronounce a name....just ask. Anyhoo, guess that got personal, but other than that, I like this location. And I always love how they have fresh flowers on the table. So in the end, good food, good service. read more

Chick-fil-A - Come in on July 14th in a cow costume for a free meal - Fast Food Near Me - Indianapolis, Indiana

It's Chick-fil-A. You know they serve crack sandwiches, because I promise if you like brined chicken, battered and slightly sweet or grilled chicken that usually is not dry, this is your spot. I recall when this location opened. I was actually surprised that what once to be Fazoli's (torn down and built as a new building) was to become a Chick-fil-a. Cool I no longer had to drive to Castleton Square mall or to the Fashion Mall to get my crack chicken fix. This location seems to always be super duper busy. If you are in a hurry, mobile order and park on the lot next door because if you do anything other than that you will wait. I wish their parking lot was not so tight. I have seen a few almost rear end each other car accidents. Not sure why they just did not open the back to exiting out the side street behind Chick-fil-A as I am sure that will help with the parking lot war games I typically see and experience. Food is usually consistently good and if not right, they will make sure it gets right. Tip: Avoid drive through at all costs unless you want to feel like you need a chill pill afterward. I spent over 15 minutes in the drive through on a week day before 6 pm. read more

I am sure there is a business reason but the recent remodel took out the kids playground. The place looks nice but honestly I am not really interested in coming without the playground. Part of the appeal and reason I would come is to allow my kids a safe place to get out wiggles while having dinner. We likely will not be coming back very often as we have in the past. The place looks nice with the remodel and the food is the same...just sad for this business decision read more

Each Chick-Fil-A is a franchise which operates with its own great specials. At this location, I got the deal of buy an adult meal and get a free kids meal on Tuesdays from 4 PM - 8 PM. Good to know: If you have the Chick-Fil-A phone app, you may get free Just Because treats which can be used at any Chick-Fil-A and not just the location that sent it to you. read more

I was not prepared for the hour wait in the drive-thru. After about 20 minutes I started thinking that stopping at this location was a bad idea. The location I typically frequent is currently closed due to construction. Therefore I received a free coupon to try this location off Keystone. I really like how they have two lines for the drive thru but this day it was definitely not efficient. Finally as I got closer to place an order they had employees taking orders on an iPad. They took my order and payment for additional items I had outside of the coupon. After waiting a little while longer, I finally reached the window. They explained that their systems were down and they had to take my order and payment all over again. I received my food and finally was on my way. Food was good and hot. The 3 stars is truly for the long wait. Otherwise the service and food were good. read more

I just wanted cheese on my sandwich that comes with cheese but instead ....... Customer service is great per usual though! read more

Chick-fil-A - Me: No egg please Them: cool, plain. - Fast Food Near Me - Indianapolis, Indiana

Located in Broad Ripple, there are many options to grab food, however this Chick Fil A is always a staple. The service is always speedy making it a perfect location to quickly grab a bite to eat rather than have an in depth dining experience. As most Chick Fil A employees are, they are always more than willing to help you out when you need assistance. Table side service also helps throughout the dining experience. Overall, I'd highly recommend going to Chick Fil A on Keystone if you need a quick, easy bite to eat or if you're traveling through the Broad Ripple area. read more

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I like chick fila and I must say during this pandemic the workers are really servicing us. They are protected and serious about the no touch policy. The young lady that took my order was very nice and I can't believe I can't remember her name but because of her I saved $5 because she reminded me about my rewards. The manager Ryan was supper nice too. My food came out right away and it was delicious. read more

Chick-fil-A - Fast Food Near Me - Indianapolis, Indiana

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The best restaurant chain ever! I love the food and the service. The service is the best on any restaurant I've ever been to.

This place is ALWAYS packed! They seem to try different ways to keep the line moving and I give them credit for trying to keep things moving, but I have definitely waited a good 20-30 minutes in the drive through due to the lines. I'm impressed with the accuracy of my order and the friendliness of the employees. I've never had a problem with my order and the menu options are just as delicious as all other locations! read more

Always good service and pretty speedy. I love the order ahead process on the app. Only reason they don't get five stars is this is the second trip in a row where something was wrong. Last trip, I ordered a gallon of unsweetened tea and when I got home, I noticed it was sweet tea which I cannot drink. This trip, I was short a waffle fry and one drink. I only caught it as I was waiting for the drink and it didn't come, so it gave me a chance to look the bag over. Had I not noticed the drink, I would have gotten home and been short on the order. Otherwise, always a great experience and great food! read more

Just opened. Standard CFA corporate footprint. Great chicken, it's fried in pressure cookers. Don't try that at home! Employees are so friendly it's creepy. Located between Mike's/Crew car wash and Jiffy Lube. read more

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Really impressed with the service at this Chick-fil-A. They are winners in my heart because three times this semester (yes, three) they partnered w/ my school and students could show IDs to get either free 8 count nuggets or a free chicken sandwich. There's ample parking, but it's at a bad location on Keystone where you basically can't turn left to get out of the parking lot. Enough about cars. The food is standard CFA, but what put this location over the top was the employee's teamwork. Expecting it to be busy w/ college kiddos (which it kinda was), I was in line less than a minute and got my food less than a minute after that. They had attendants at every cash register keeping the line moving. SO impressed with their efficiency! And the place was clean as a whistle. Bravo! Bonus: there are small signs around the restaurant indicating how the building is eco-friendly and sustainable (like LED lights and recycled flooring). Cool! read more

Overall great experience at Chick-fil-A per usual but this time had two weird occurrences. Note: Lunchtime on a Saturday and they were in full swing, employees everywhere, fast-moving drive thru mode (no other line can be this long and be so quick!). Weird parts: 1) when I was ordering the guy taking our order kept asking if I was sure I wanted a fruit cup instead of fries (once is funny, twice is annoying) and 2) when we got to the guy standing under the umbrella who normally takes cash, he asked if we were someone else (no biggie, maybe cars got out of order) and appeared to radio up but then when we got to the window they tried to give us the other persons food again and were extremely confused after saying we weren't. They figured it out, but I'm 99% sure there were no real words (thank you, bye, etc) when our food was handed to us. Just an odd CFA experience! read more