I had a really frustrating experience at this Panera Bread location. My order was made wrong not once, but twice. The first time, I specifically asked for no avocado, but they still added it. On top of that, the avocado looked old and honestly pretty disgusting. I asked for the order to be remade, but the second time it came out it was still wrong -- they left out the cheese and the red peppers, which were supposed to be included. At that point it felt like no one was really paying attention to the order. It was disappointing and really took away from the experience. Unfortunately, based on this visit, I wouldn't recommend coming to this location. read more

Panera Bread - Chicken chipotle avocado - Sandwiches Near Me - Indianapolis, Indiana

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The soup was good, I always get squash soup when available. Also got half sesame ginger chicken Market bowl with the pick 2. Food is good, service is Meh read more

I enjoy the food, but every time I want a strawberry smoothie, the machine is broken.

After visiting the winter market, we stopped Panera for a bagel and a smear Normally we order bagels they are toasted and given to us after we pay. Not today it is now 20 minutes in and no bagel. We were not greeted even at the pay station We got the bagels and they were burnt. Upon advising tyhe manager she told me to put them in the trash and they would do more. Now 10 minutes and waiting This Panera is the worst about 8 turkey sandwiches standing out. Boxes falling in the back room where fresh loafs are sitting uncovered The windows are dirty, the whole store needs painting and the coffee station empty The manager just brought our bagels and expressed regret. We stop here on occasion but it is so dirty and inefficient, not that often and not for awhile ag read more

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Took them 20 minutes to get my meal I had 1 meal ordered. 8 min to order I gave up after 20 minutes because I had work.

The last review came 4 months ago, and I figure it's time for an updated point of view. The food is always fantastic. It's not fine dining, but for the speed and taste and attention to detail, it gets a 5 star. I'd rather get lunch here than at Culver's, or Jersey Mikes. Good flavor, good texture, good balance. Full disclosure, I usually just a coffee and a bagel. The coffee is good, and you can't always say the same at other "fast-food" restaurants. Food is always handed to you with a smile. The people working behind the counter are typically quick and you can always hear them talking - making sure that orders are taken care of in a timely manner. Approach respectfully with special requests and you will be treated in kind. The seats/tables are cleaned constantly, and employees will occasionally wander to ask if you need anything. I never got that treatment at Panera in San Diego or New York. Well done, I'll keep coming. Thank you guys! read more

This place sucks. I wanted to give them another chance but I was disappointed and frustrated again! I place my order in the drive through line. It was half a sandwich and a cup of soup. They asked me to pull forward and someone would bring out my food after I payed. I waited for about 20 minutes. The people that would pull up behind me kept getting their food. Finally someone came out and added a cookie to my order free of charge. My sandwich was cold. I will not be returning to this location ever again. read more

As much as I appreciated Alpha explaining WHY the cinnamon crunch bagel was sold out just before noon, followed by a recommendation for a other bagel, I am annoyed by the fact that this is clearly a top seller and none of your locations are provided with sufficient inventory to last up to three fourths of the day. I also asked for a cut not toasted substitute but they toasted it anyway... maybe too distracted by chats behind the counter. You can and should do better Panera. This is the second location within 10 Miles of my home that runs out of your top sellers. 10 miles!!! read more

I went through the drive thru and opted for the pick two menu items. I chose the ranch Cobb salad and frontega chicken sandwich. It also comes with a choice of an apple, baguette, or chips. The lettuce in the salad seemed wilted, so I was kinda sad about that. The sandwich was delicious and I wish I had just got that instead. Also, my lunch box apple was old and getting wrinkly, so I didn't get to eat that. I enjoy some of Panera's food, but this day, just didn't cu read more

This Panera is AMAZING. oh my god I cannot believe I've never had it before, the food and drinks are great(love the Mac especially) I cannot believe I've lived with out it. Service is peak and there was even cookie samples being passed around I got to try. Very nice environment, good to lock it and work or have a chill lunch with your friends.‼ read more

As Paneras go, this one is Ok but not great. Here's why: The floor is filthy The tables are not clean The upholstery is ripping in places The order was taken correctly, and respected back correctly, but not prepared correctly (croutons in my soup) Name wasn't called when our food was ready, we just had to guess Here's what was good: The food! Tasted delicious once it was corrected to be gluten free. Will I go back? Yes. It's Panera. A solid choice when fast food won't cut it. read more

Panera Bread - I mix the lemonade with water so it's not so strong - Sandwiches Near Me - Indianapolis, Indiana

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Saturday morning at 10 AM. Stood in line for 10 minutes and there was nobody taking orders at the counter. 10 customers waiting. Four 'front of house' employees, and nobody even making eye contact. Not coming back. read more

Just avoid this location!! I've tried to give them a few chances, but each time I've come to this location, the quality and accuracy of my orders have been so bad. You spend up to 40 minutes or even more, getting your food but when you do, it's either wrong or you're missing something or you find a hair strand in your sandwich which was my last and final straw with this place. I have long blonde-ish hair so I know that black short hair does not belong to me. This place needs to be reevaluated on how do things. read more

My daughter and I came in and had a great lunch. All the employees were super friendly. When they called out for me to pick up our order I was told they didn't have any croutons for the soup. Not a big deal. After we started on our meal, the kind lady that had told me that came to our table with a cup of croutons that she said were fresh out of the oven. I hadn't given it a second thought but she wanted to make sure we had some. I was also impressed by the young lady that came by our table to make sure everything was ok. Shortly after that I saw her training a young lady that seemed to have Down's syndrome on how to properly clean the tables. It seems like they have a really cool program at this location. Our food was great. Food came out quickly. Great lunch. read more

Panera Bread - Dining area - Sandwiches Near Me - Indianapolis, Indiana

I love Panera...but this location is the worst. In April I came on a Sunday two hours before they closed. Waited at the drive through for a good ten minutes saying hello never getting a response. I then parked my car and walked inside. Waited two minutes before finally asking the employees cleaning if they were still open. They responded yes and I did I'd like to order. Let me remind you it was two hours before they closed. I'd they had decided to already close the drive through they should have put a cone up. I got home to only have them forget my salad dressing. I emailed in about my experience because I think a manager needed to know. Got a response from the Manager saying next time I come I can have a complimentary you pick two and a drink. Nice and not expected. Fast forward to today, it's snowing and I want some soup so I decide on Panera. I hadn't been back since aril and remembered the email. I go in today and the lady behind the desk is exchanging a phone number with another employee and probably doesn't greet me for a minute. I told her about my email and ordered my you pick two but declined on the drink. She said she would need her manager to ring it up. She goes to grab the manger which takes a minute or two- one the manager comes over she just says what do you have? I explained the email and she said that person hadn't been the GM for 10 or 11months. I had the email from April and let her know I hadn't been back. She then said she would need to go ask her GM- then came back and said they wouldn't honor it. Needless to say I won't be back to this location. I went over to Culver's and spent more money there. Glad they are here now! read more

there was employees auguring in my face and almost fighting and there was ROACHES AND BUGS 0/10 would not recommend but that one girl Maddy was lovely read more

I'm not sure if this location is going out of business or if it was just because it was a Saturday afternoon but as far as baked goods there was NOTHING! I actually went to there for an Asiago bagel and there was not a bagel in sight! There also was no baked goods or breads and there was one lemon cookie that they couldn't even sell because it was broken. What made it bad is they had already charged me and also another lady for cookies that did not exist! I ended up getting a grilled cheese and onion soup (no crouton they were out). If you like grilled cheese don't get one from Panera; it was definitely a kids version. There was absolutely no flavor and it honestly reminded me of a Kraft singles grilled cheese. Now don't get me wrong I love a good Kraft singles grilled cheese but when it's costing me $7. The onion soup was decent had cool flavor but there was basically no cheese inside which was disappointing since I was already missing the croutons. A friend of mind described this place as glorified hospital food and I defended them but after todays experience......I feel this statement. I'm giving them a 3 because the staff was very friendly considering the lack of everything, but if you're looking for a bagel on a Saturday afternoon......don't stop here. read more

Panera Bread - Grilled cheese - Sandwiches Near Me - Indianapolis, Indiana

Of all the Paneras, this has to be one of the worst. I went to the drive thru, they were out of avocado, so I changed my sandwich. When I got to work, I discovered no bacon on my sandwich and called the store. I was told I could come back, however I work 20 mins from the store and was at work until late. They said I had to come back while the manager was still on duty and I couldn't. Instead they would have to get a voucher mailed. That was a nice way of saying "get off the phone, sorry not sorry". I gave them my info, in good faith Nov 21 it's now Dec 10. Every time I give this location a chance, I'm disappointed. I could give other times of unsliced avocado, poorly constructed salads and being out of multiple soups at once. read more

Panera Bread - Missing bacon on BACON turkey Bravo - Sandwiches Near Me - Indianapolis, Indiana

I shouldn't be so excited that after either taking back or getting refunded over 10 orders , they finally got ONE right! Except now when I go to pick up my app ordered food, instead of telling me to park in a numbered spot and they will bring it to me , given it's NEVER ready on time, I'm now repeatedly told to get back in a 20-30min drive thru line ONLY AFTER the app says my food is ready! So this time I go inside after waiting in the parking lot for 20 minutes and the App "gives me permission" as I'm told, and come to find out none of my food is even ready. She admittedly says "oh I had to push it through to show your order wasn't even on time, I just put the sandwiches in the oven" So if you want to get the wrong food, be treated like crap repeatedly to the point this location should make a slogan out of it, then sure I recommend it. If you want good food that you ordered, a smile and actual nice people, fight the traffic and go to the Clearwater location. This place SUCKS! read more

We went by today for some bagels with cream cheese and a smoothie. The wait time was really long for the drive thru, we waited 15 minutes or so. The bagels were not toasted like we had requested, one of our cream cheese's was wrong, and the smoothie was completely watery! :( read more

It's fairly well known in my circle that I'm a fan of Panera. During this pandemic, I'm a definite fan of being able to get healthier food options either by curbside or drive-thru. This Panera is located at Glendale Town Center in front of the current location of Glendale Library. I've been a longtime customer and actually thought I'd already written a review. This location has historically been a little hit-and-miss. It used to be my "go to" option because of a super friendly manager whose service was top-notch. I've had a handful of times in my life when the service was so good at a restaurant that I became a regular, or semi-regular, and this Panera was one of them. As a disabled adult who lives alone, I tend to like places where I feel a sense of community. This Panera gave me that. Eventually, of course, she left. The next team that came in wasn't nearly as strong and my days at this Panera were fewer. The interior was messier. The service was more lax. This lasted for several months. While I will never know if others noticed, it's true that eventually that management went away and was replaced by the current team that seems to have this location back on the upswing. This location has a drive-thru, a definite plus these days. They enforce mandates to the best of their ability and employees wear masks, practice social distancing, and are clearly much more concerned about cleanliness. I've not been inside during this pandemic. I've heard good things about the curbside, though I'll admit the app doesn't seem to like my phone and I typically get frustrated and give up. So, I mostly utilize drive-thru. They've become super conscientious about asking if we're MyPanera members, a definite plus because it keeps track of rewards and encourages them to build relationships by using our names. There's still fluctuation in work performance - when certain supervisors are working, they're on their game. When they aren't? Things are a bit more casual and mistakes get made. However, it's definitely improving. Panera also offers delivery. They've had some menu changes recently - some mac n' cheese options, flatbread pizzas (I've had the Margherita and didn't care for it), and a brownie that is to die for. They have an $8.99 a month unlimited coffee deal and are currently offering 3 free months. I had a limb amputation in late 2019 and one of my first "outings" was a trip to the adjacent library and wheeling across the parking lot to Panera. It was awesome. There are other locations in Indy, of course, and this one can still be hit-and-miss - this is obvious from reading other reviews. However, overall, I'd say it's returning upward and becoming a place I enjoy going again. The menu steers leans toward healthier and cleaner and most, though certainly not all, of the tables inside are wheelchair friendly. They have accessible parking (though the curb has a lip that has caused me to tumble more than once) with two entry doorways that are a tad heavy. The order pick-up counter is also high, which will be difficult for anyone in a wheelchair or with reach issues. So, there are some accessibility concerns. While I tend to mostly review local restaurants, during this pandemic I'm appreciative of any restaurant continuing to make sure folks are safe and Panera has certainly adapted well to the changing restaurant landscape. read more

Some lady who works there with crazy glasses and earrings was EXTREMELY rude, I ordered extra dressing and she made a huge fuss about giving me extra dressing after I paid $40 for 2 meals. She argued and insisted she put extra dressing in the salad but I requested it on the side. She went back and forth with another worker for a solid 2 minutes over an ounce of dressing. The dressing isn't a big deal, but the way she acted was absolutely horrible and she made me feel awful. I was polite and honestly did not deserve to be treated the way I was. Another coworker was kind enough to apologize for her actions. I'm very disappointed in the lady with the earrings and glasses and dark hair. I hope nobody has to deal with her attitude again. read more

I went to this location tonight, a Saturday evening at 8pm, and when we asked if they were still open they said yes. So I ordered soup but they didn't have half the soups anymore, and then they informed us they didn't have any more bread or chips but they could give us an apple as a side. What kind of sandwich were they going to give us if they didn't have bread? And what kind of Panera runs out of bread before close on a Saturday night? I really want to support businesses but this was the worst. We left and had dinner at another chain next door. read more

Worst service I've ever had in a Panera. Food was ok. They were of Pepsi, soufflé, and a kid of bagel.

Panera has new breakfast sandwiches that feature over easy eggs! Really happy about this, as I greatly prefer my eggs to be over easy rather than well done, and up until now I haven't found a quick breakfast sandwich that offered this option. This is my favorite Panera location in the Indy area. Food is always good quality here, friendly employees, quick service. Rapid Pick-Up makes my morning easy: order online and it will be ready to pick up in five minutes. I just grab my bag off the Rapid Pick-Up rack and go. Fresh, hot, made to order breakfast when I don't have time to work frying an egg into my early morning routine. Quicker than a fast food drive-thru, Rapid Pick-Up allows a much better quality breakfast than typical fast food that has been sitting under a heat lamp. read more

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New Review: I stopped coming to Panera like two years ago when they had their cream cheese scandal (basically they got rid of their cream cheese). My partner and I stopped here today to give it another try thus the updated review. Here is what I don't like: 1. The person working the register lacked customer service skills. I felt that I was inconveniencing them by ordering. 2. They were out of Hazelnut coffee. :( 3. The new cream cheese is no where near as good as the old cream cheese. :( I am now team Einstein Bagels. 4. They don't give you a coffee discount for bringing in a reusable cup (Einstein does). End rant. -------------------------- read more

This place is awful. Customer service is bad. Most workers I've interacted with are rude and can't even say thank you or you're welcome. Also they're constantly out if ingredients and food. They also advertise drive-thru but hardly ever have a drive-thu open read more

This is the Panera bread near my house and I have never once gotten through the drive through in under 15-30 minutes. They make you pull up with no one in line and sit there forever. Honestly you cannot even call this a fast food restaurant or easier than sit down because for the price and the service you might as well actually go sit down somewhere in the time it takes you to under a cup of soup. read more

Easy to get to off Keystone. Drive-through, which is always nice with a toddler in the car. We ordered a couple of pick-twos. My corn chowder was good, as always. The baguettes were good, on their own and to sop up soup. The salad (I forget which one) was fresh and tasty. Baby K got mac and cheese and loved it. Prices are a bit high, but then, it's good quality. Consistent, healthy, and enjoyable, Panera is a go-to for these frazzled parents. read more

Charges incorrect price. The price posted for the chicken terriyaki bowl on the menu board is $9.99 or so. They charge $11.49 since "it's in the computer", "everything has gone up", "it's inflation". I said I would pay the posted price. I don't pay made up prices. They refused. Boycott Panera Bread until they charge the correct price or change their signage. read more

Went in to grab lunch. Said hi to the person sitting at the counter, however they couldn't even be bothered to respond to me. Someone from over in the kitchen had to come up to take my order, who was very sweet (Jordan). When I received my to-go order and drove home, I found out they had forgotten one of my items. The receipt gave me a number to call if the order was incorrect, so I did -- and was promptly put on hold for 15 minutes then hung up on. I tried calling again, was on hold for another 10 minutes until I was hung up on. I'm currently on hold yet again, this time for ~20 minutes. Just do yourself a favor and don't come here (: read more

I ordered the bacon scramble breakfast sandwich to be delivered. When I got it and opened the sandwich it had a couple pieces of broken bacon. When I put them together it equaled to 1 piece of bacon. What a disappointment. Save your money and go to Big Ass Burrito where they don't skimp on the product. read more

Panera Bread - Bacons scramble - Sandwiches Near Me - Indianapolis, Indiana

Pretty decent location and always very busy. Food tasted good and was prepped quickly but the portion size and ingredients were inconsistent. They have curbside pickup that you can request from the mobile app or email and it is very convenient. Overall, good price/value ratio. read more

The new ancient grains chicken salad is a swindle. 1 cup of arugula? That is not enough base. It's also drenched in dressing so if your order it to go by the time you get it home it's a soggy mess. 1 cup of arugula, aa sprinkle of grains (maybe a spoonful at most) 4 thin slices of chicken, 2 grapes, and a few slices of apple.... how does that add up to a $10 salad? I was still starving after I finished it and had to make me something else. I will say the manager Robert was very nice when I called to... voice my concern that I thought someone made me a half salad instead of a full. As well as being helpful locating my "not so rapid pickup" in the store, in their defense they had additional questions. Robert is also the best manager I've seen at that store, helpful, friendly, and he seemed generally concerned (he even smiled and greeted people, which for this store is insane!). However I'm still very dissatisfied- this salad is just an overall soggy overly sweet bad design. read more

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At the drive thru today, waited forever, and finally when I got to the window they said they screwed up the order and needed to start over. I was more than frustrated. But without asking the mgr came to the window and said my meal would be free. When they brought it out they had put two cookies in the bag, which I hadn't ordered. You can't always get it right the first time but you can always make it right for the customer in the end. Well done Panera. read more

Curbside pickup is way faster than the drive thru during the lunch rush. While working remotely with covid, sometimes I like sneaking out of the house for a drive to pick food. Rapid pick up you have to go inside and grab your order off a shelf. Curbside, they bring directly to your car. There is also the drive thru, that can get backed up at times. I've had issues in the past ordering curbside, and waiting and waiting and then the order had been sitting inside the whole time - but they changed management and things have much improved with errors. My newest fave is the Mediterranean sandwich. It's all veggies. Feta, onion, tomato, lettuce, peppers & dressing on sundried tomato bread. If you're feeling super healthy after the sandwich grab a side of the creamy mac n cheese. It's SO good! Also recommend the asiago bagels and the cheese & bacon melt if you're in the mood for a greasy breakfast like sandwich. read more

Worst service ever, we ordered online for pick up! The food was not fresh like other Paneras! And the clerk attitude and customer service stinks! We absolutely will not return to this Panera bread ever! read more

The website says their open until 9. When I call, the recording says they close at 8. A sign on the door reads that they close in the cafe at 5. I went there at 7:30 pm, lights were out, and no cars in the parking lot. I did this Mon, Tues, and Thurs. I drove past again on Friday at 5:30 pm and they were still not open. All I wanted was a fresh salad after working out. This location is not reliable, so I will be going to a different one in the future. I love Panera, but unfortunately this location has let me down. read more

The staff is really working to improve their service, running customer appreciation specials through the week. Most employees are super nice, and the ones who aren't are being trained to pay more attention to customer requests. I appreciate their efforts! read more

All I did was place an order for a sandwich and a bowl of macaroni and cheese. Waited 20 minutes while others that came in after us got waited on and got their food and when I asked for mine she goes well your tickets right here. Still didn't get our food after another 5 minutes so I asked for my receipt and got a refund because the customer service at this restaurant sucks it wasn't very clean either. I knew I quit going there for a reaso.n worst Panera in Indianapolis read more