Whoever the blonde woman working Monday night on May 25th was absolutely fantastic and did a stellar job if she is not a manager already she needs to be if she is a manager then corporate could learn something from her. Best experience I ever had at the drive-through. She took great care with making sure my order was right and made me feel like I wasn't a burden like some people in the drive-through make me feel just for ordering and making them do their job. read more

Drive through took 45 minutes for some reason on a Sunday at 9pm. Ai intercom annoying as hell.

Ordered on the app and got 5 things Luxe menu for tonight and lunch tomorrow. I waited in line for about 8 minutes and then they made me move around the building to wait for the empanadas. She said they would be 8 minutes. If I had known I would not have ordered them because it is no longer fast food. Waited another 3 min. Service was good and friendly. Hopefully the food was worth the wait read more

Taco Bell - Fast Food Near Me - Indianapolis, Indiana

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Rude Customer Service! I placed an online order at 9:55pm, and I arrived at the TacoBell at 10:15pm. There were 5 cars infront of me, which was no issue. After about 7 minutes or so of waiting in line, I told AI to connect me with a representative. The woman on the other side says "hello", to which I proceed to answer (verbatim) "hi, I placed an online order about 15 minutes ago and I still have not gotten an update if it's ready or not, my name is . . . ." I spelled my first name for her as well. The female on the other side of the intercom proceeds to say (verbatim) "so what's the problem" to which I replied "I am here to pick up my online order through the drive-through." I pulled up to the window, waited about another 3-5 minutes, the woman at the window did not acknowledge me at all and passed me the food. As I drove around, there were only 3 customers inside. I don't know if it's a poor management or behavior issue, but why be rude at a job you probably don't even want to be at in first place. Go touch some grass. P.S. There was no chicken in my Cantina Chicken Bowl... read more

Waited over a hour. Still haven't received food. In one hour, multiple cars have received food through the drive through. However, 10 different orders in the lobby have not been fulfilled. If you go here, USE THE DRIVE THROUGH. read more

As much of a foodie as I am, I can't stay away from Taco Bell. I've only done drive thru at this location so I can't speak about the inside. I've been here at least a dozen times though. I have never had an order mistake and they always give me enough hot sauce. I unapologetically love this place and proudly give it 5 stars. Don't @ me. read more

Absolutely ridiculous came here multiple times in one day to pick up orders and saw two different shifts. Had to cancel multiple of those orders due to wait time. Zero urgency to get people their food and seemed to be more concerned with talking to each other than talking to customers. I understand that it's taco bell but good grief. Hopefully the store gets new management or a new attitude soon! read more

I've been stuck in the drive through for 40 minutes. I was on my way to a movie and I arrived 15 mins early. :(

We waited for our mobile order for 40 minutes. We were told it was being made 3 different times. We never received the order and it was never refunded. $44. We have contacted Taco Bell 5 times. That's called theft. read more

Listen, I get it. No one wants to be at work @ 3 in the morning, but if you are here, try to be nice or at least just decent. On my way home from a really long 12-hour shift, I thought I might swing by and grab a spicy potato soft taco - the service had a different idea. I think he intentionally was rude to get me to leave, and it worked. After the 4th audible sigh and really rude/confrontational remark during the order and paying process, I left. And I get that you can't expect a lot in the wee hours of the morning, but this experience was pretty poor. read more

I normally avoid this location because no matter how short or long the line appears, it always takes an eternity to order and receive my food. Well, yesterday I didn't see a line at all, so I hopped in the drive-thru and although there were two cars ahead of me the process was quick and easy. My Nacho BellGrande was expertly prepared with a balanced amount of toppings (sometimes there are too many chips and not enough meat or cheese) and it was very neatly put together. It was appealing and pleasing to the eye. Two thumbs up! read more

Went for lunch today. They got our entire order wrong. We ordered two drinks, we received no straws. I had a Crunchwrap supreme, steak quesadilla, two soft potato tacos with sour cream and tomato, and a soft taco. The Crunchwrap was missing tomato and sour cream and had almost no meat in it. The quesadilla we were given was chicken not steak. They managed to charge me for tomato and sour cream but never actually put the ingredients on the tacos. And lastly the soft taco they gave us was hard shelled. They managed to mess up the ENTIRE order. We paid $26 dollars to get absolutely nothing we ordered. Extremely disappointed. read more

Really surprisingly fast service in the drive thru. When I pulled up there were at least 8 cars in front of me. Took less then 10 min to get thru the line. Young lady on speaker wasn't super friendly but the young lady at the window was. Nacho Fry Box was great. Taco was full, burrito was full and ingredients had a nice spread. Nacho Fries and cheese great. Nice cheap lunch. read more

Taco Bell - Long line at lunch time. - Fast Food Near Me - Indianapolis, Indiana

We ordered Taco Bell last night. I ordered 2 soft tacos with extra beef & cheese. When I unwrapped them you could have wrung so much Grease out of the paper wrappers and the tacos you could have fried potatoes out of the grease. This morning I was sicker than a dog. All morning I had ORANGE DIARRHEA with taco meat in my diarrhea. ALL MORNING until about 1:00 in the Afternoon. I haven't had anything to eat today. The only thing I've had is Sprite & Pedialyte. If I we're you I'd NEVER EVER EAT AT TACO BELL AGAIN !!!!!. If I could give them a -10 I would. read more

2nd night in a row coming here and the drive thru line takes forever! Been waiting 20 minutes just to get to the intercom to order. Drive up to utter silence, had to say "hello?" just to place my order. The service is horrible! When we got to the window the girl was texting. read more

Taco Bell - Long line. 20 min and still waiting to order. - Fast Food Near Me - Indianapolis, Indiana

Honestly, been here many, many times and we were only disappointed once. For a Taco Bell, that's above standard. We are talking once out of 50 times haha. I gave a five because we have been to much worse Taco Bells in the area and this one is better than 2 stars. Maybe a 3-4. read more

They ran out of soft drinks ehivj I'm not sure how that happens. But they substituted water which I never received and they shorted me a taco. I was the only person in line and they seemed so Busy they could barely talk to me or handle my order. read more

Damnnnnn im putting 5 stars so ppls see the review...anyway....yall need to strap the 3am employees w blunts or something bc they be HELLLAAAA pissed when u come thru the window. They messed up my burrito HELLLAAAAA bad. Like...sorry I was hungry????????? Like I get it...I dont wanna work a Taco Bell job at 3am either.... Poor adonis he need a blunt or something. We came thru and he was just like "yeah " bad customer service, but it's okay I understand. read more

It's not often I leave reviews, especially for fast food spots but this is well deserved! My boyfriend and I pulled in just after 9pm this evening and received excellent service via intercom, (thank you sir!) and a polite young lady at the window. As we all know things right now are a little crazy and kindness goes a long way. I can confidently say this was the best Taco Bell we've eaten in a very long time. I used to work at a lovely Taco Bell in high school, so I'm used to the stereotypical experience, maybe even a little worse than average however; My Crunchwrap supreme seemed to made with care and proper portions, even though I had subbed shredded chicken. The hard shelled taco was remarkably intact, and well balanced with perfect portions, truly impactful to both my boyfriend and myself as we frequent many Taco Bell's and that is an occasion in itself. Thankfully the kind gentleman via intercom made sure to ask very kindly if we needed sauces, and the creamy jalapeño side was very much enjoyed. read more

HORRIBLE CUSTOMER SERVICE WOW. honestly disappointed, they yelled at us when me and my friends ordered. BECAUSE THEY WERE OUT OF SOME ITEMS ON THE MENU. that's not on us and you should never treat your customers like that. read more

Nearly always get my order wrong. I spent several minutes trying to explain my order until they understood, entered it right on the screen, and still made it wrong. Would not recommend, just go to a different location. read more

This is the best CONSISTENT Taco Bell I've ever been to! Wait times can be a little longer sometimes, but the food is always worth it. 2 Thumbs up! read more

To say this location needs work is an understatement. I've lived in the area for 8 months and given this location numerous tries, but it always falls short. The first time, we ordered a 12 pack, 6 crunchy, 6 soft in the middle of the day on a Saturday. I understand it takes some time to get together, so we waited patiently, 30 minutes later our order comes out. No apology for the wait, no explanation, if I didn't have a house of teenagers waiting, I would've driven off and asked for my money back. The second time I went was after a Pacers game. The line was pretty long, but moved quickly. I ordered three crunchy tacos and my partner ordered a Mexican pizza meal. Another 30 min wait for our order. Luckily, the food was hot and they threw in an extra taco, so I chalked it up to bad timing. The following time it was midnight after pride. There was virtually no line, but the manager came out saying they were closing early for floor maintenance in the kitchen. This led to the TB closing 4 hours early! I've experienced plenty of TB's closing early for maintenance, most of them put a notice on the door and on the drive through, but not this one. No warning, orders were taken only for patrons to get to the window and find that their orders weren't going to be fulfilled. My last and final time was tonight at 3 am, first the cashier was encouraging people to get out of line by saying they were fulfilling a big order and it would take several minutes. Many cars in front of us drove off. Nothing else was open, so we stuck it out. The order that was supposed to take 20 minutes, literally took 5 minutes. It felt as if the cashier just didn't want to serve the 5 cars in line. We ordered, the screen was correct and then when we got to the window, it all blew up. We ordered a Mexican pizza meal and a $5 nacho box with an order of nacho fries. The fries were freezing cold, not even lukewarm, the cheese cups were half filled and instead of nachos in a box (because they were out of physical boxes, which they didn't mentioned to us when ordering) they put the nacho toppings in a burrito and gave us a side of chips. That is NOT the same thing as a $5 nacho big box at all. Which is what I ordered. In addition, our crunchy tacos were soggy and the meat in them was cold. At first glance we told the cashier this wasn't out order, he insured us it was and after some back and forth wouldn't take our food back, so we drove off disappointed and still hungry. I've given this TB four tries too many. I won't be doing so again. I'm contacting corporate. Hopefully they can fix the problem. I've gone to taco bells first thing in the morning, after SEC football games in college towns and after pro athelte football and basketball games, never have I waited so long for mediocre food and bad service. Do better. read more

Taco Bell - My nacho toppings put in a burrito instead of on top of the nachos like I ordered. - Fast Food Near Me - Indianapolis, Indiana

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Every. Single. Time. Half my order is missing... and my tacos have a teaspoon of innards. Do not go here. Sucks so bad. read more

Taco Bell - Do not go to this location. Never fails. Every single time. - Fast Food Near Me - Indianapolis, Indiana

Pro tip. Make sure you open and inspect what they give you at the window. When it's inevitably wrong, hand it back and tell them to try again. read more

I'm not going to bother reviewing the food because you know what your going to get at taco bell. However, the majority of the staff at this resteraunt is absurd. When you walk in all you here is people screaming, laughing, and fooling around. There is one girl with headphones in that has 't made a single order in the 30 minutes we spent in the resteraunt. Instead, shes been dancing, laughing, running around, pulling people's hair nets out and other stupid things other than doing her job. Every time someone tells her to do something she just laughs it off and ignores them. She isn't alone in this, her and a few other coworkers are just back there goofing around which gives a horrible impression to every customers. Thankfully, there are two guys who actually care about their jobs. They are pushing taking orders, preparing the orders, and serving them. Hopefully the rest of the employees get on board. I just wanted a dang taco. I now know why their drive through moves as fast as a 80 year old woman driving her oldsmobile on the highway. read more

As always with my fast food reviews, reviewing against other Taco Bells, not restaurants generally. This place is very clean inside, including the rest rooms. Our order was taken promptly and accurately (we are No lettuce, No tomato orderers). I hate to waste food, but my nacho chips were so oversalted, I could not eat them. The manager was very understanding and remade my nacho bell grande himself. Apparently the chips are salted as the nachos are made and someone got a bit carried away. He actually had me try a chip while he stood there and offered to remake it again if it still wasn't ok. Very customer friendly! read more

The year was 1996 (give or take - play along). My dad, being the funny fella that he is - and tightass, challenged my dear friend, Ronda B, and I to a taco eating contest. Might I add that at the time we felt like high rollers/lucky gals: "Oh gee, Dad! All the tacos we want!?!" Back in the day these puppies were sold by the box for near pennies. I honestly can't remember, but I'd like to think Ronda won the contest because in the middle of the night she was scammering out of bed and spewing Taco Bell down the hall of our house. Taco Bell: 1. Ronda B: 0. Moral of the story: Taco Bell is cheap and plenty good to be eaten in a competitive manner. Sometimes while rolling my Civic through the drive through, I like to fool myself into thinking I'm eating healthy when I order to beef fresco tacos and pintos n' cheese. Oh, look at you Brittany - eating the healthiest fast food on the menu! Something I've been chewing on: whole wheat taco shows. Something to consider TB...I can't decide if I'm serious or not on this one. read more

What is up with Taco Bell lately? I sat in drive thru here for 22 minutes. Now, unfortunately "they" have the car coral lanes, so I couldn't bail out. I was trapped, like a popcorn kernel between your teeth, you know what I mean. I caught a little nap, read a few chapters of a novel, played some solitaire, I think I was even laughing like Chevy Chase driving around Big Ben in European Vacation. I just couldn't go anywhere and that's a scary feeling. so, anyway, I finally get my food, get home, open up my rappers, I asked for no sour cream and it even says "no sour cream" on the receipt, guess what, there was sour cream on them. geeeeeesh. that's all I got to say about that. oh, yeah, the window cashier would be better fit for a Starbucks, she was so amped up and smiling, I told her I waited OVER 20 minutes in this drive thru, she said I know, sorry and have a nice evening :D read more

Taco Bell - Drive thru, I'm stuck - Fast Food Near Me - Indianapolis, Indiana

Constantly leaving out items that you PAY FOR and not delivering items that you also PAY FOR. This place is a scam full of useless workers. Would five zero stars if I could. Good luck to this franchise owner. read more

Customer service sucks . They forgot parts of my order and when I went back inside they were acting like I was trying to get over on them and get free stuff when all I wanted was what I bought .. very rude inside the store read more

I placed a drive-through order for a burrito & drink. The drink showed as water (no charge) & the price quoted was for food & drink. I questioned them as to why the ice tea wasn't on the screen & to please add it & was told it was. I got to the window & was only charged for the food but received both (the ice tea was sitting in the window area with 3 other drinks). I asked them about them not charging for the drinks & was ignored. Not asked about sauces nor given napkins or straw. How does this store stay in business & are the employees trying to make quick money? ( read more

Three times in a trow, cold food. I am aware we don't expect Taco Hell to be wildly good, but at least it should be friggn hot! This store should be shut down for a week and fire all staff. Period. This location sucks. read more

Jumped into the drive through a little before 9:30pm after a date with my husband. Literally waited for half an hour in a line that never even moved once. We had to ask the people behind us to back up so that we could get out of the line because we had a babysitter at home who had to leave at 10. Really disappointing to have to rush home with zero food for us or the babysitter we'd promised to get a slushee for. This Taco Bell is known for being slow and bad, but lately it's just been beyond awful. The last time I actually made it through the drive thru, the cashier thought it would be funny to pull a prank and tell us our card was declined, even after it had already gone through. If you're going to operate this poorly you might consider doing the more humane thing and closing this location entirely. read more

Rating this five stars so you can see it--IF YOU HATE YOUR JOB THIS MUCH, WALK OUT!!!! You can literally go to any business surrounding you and get a different job. You don't have to put up with whatever it was that made you so angry. Just get a different job. They will literally hire you on the spot at most places. Don't even finish your shift, just go! Don't let some job turn you into a hateful person and stress you to death. read more

When me and my mom came we were wating for a long time and the man taking order was being rude my mom was about to order and he said "I didn't greet you yet" and when we were about to pull of we went to the window and he was just sit there on his phone and we left before we could order or even get our food that's why I rate it how I rated it because the rudeness and the wait for this nasty food read more

Well...I guess I don't get dinner tonight. I work nights and have a small window to go get food in the evening so I placed my order online and went to pick it up . The drive thru had a line into the street but since my app said that the food was ready I called and asked them if they could just bring it out the front door. They said it was against company policy to open the doors for any reason and even though I had already paid online would not give me my food even though I thought the whole reason for ordering online is so you don't half to wait. They would not even place the food outside when I offered to stay in my car until they had re-entered the building. They were still however using the same front door for the employees to go out to smoke what smelled like marijuana. I managed to get a few minutes later and ran up there again but they closed early. read more

I had a toenail in my food and when I complained about it they called me a skank and told me to leave. Also didn't get a straw.

Terrible service. Longest lines. They seem to only ever have two people on staff at any given time. After waiting 30 minutes in a line I'm stuck in, they still get my order wrong. read more

Hey everyone its Taco Bell (brrrrrttttttt) I just had a doritos locos tacos because I dont care about health! (brrrrrttttt) Try the fire sauce, ive got to go crap. read more