Terrible place to eat. The only McDonalds I've ever been to where they do have free drink refills, said if I wanted another drink I would have to pay for it. Never be back read more

they forgot multiple things that we had to go back and get. they could have done better!

Somewhere inside this McDonald's is a trophy case filled with 'the worst of' awards. Having lived downtown since 2006 I have had the misfortune of dining here out of emergency. Literally, I only go here if it is the absolute last resort. Today was one of those 'emergencies'. I had no groceries and I was about to pass out. I just needed a snack! Just a few fries shoveled in my mouth and then I could function again. Of course, in true 16th street McD's fashion they failed at the mere task of fries. My fries were a wet soggy mess. Asking for ketchup was like asking the drive-through attendant for a piece of the moon. Of course she shoved 6 packets of ketchup for my small fries, not in the bag, but into my already full hands! I know few people probably read Yelp! reviews about McDonald's, because well it's only a few dollars you lose. But really if you think about it (and especially here at this joint) you PAY WITH YOUR TIME! People will sit in the drive-thru for over 30 minutes! I see the line almost daily and it wraps around the building at odd hours like 3pm. Those people aren't there for lunch... they are there for the simple ice cream or soda fix. Pulling a lever isn't hard is it?!?!?! Also you shouldn't have to read Yelp! reviews about McDonald's because as a franchise aren't they held to high corporate service standards? Don't people call in to corporate and complain about this place? My general thought about a franchise is that you should expect the same quality and service no matter where you visit IN THE WORLD. Why? Why does the world's worst McDonald's have to be in my neighborhood where I live in Indianapolis? My experiences here over the years have never resulted in a positive one. Even if I go inside to avoid the line from hell in the drive-thru the experience is the same. The order is rarely correct. Order orange juice? They will give you water. Give them $10 for a $6 order and they will give you a $1 in change back. I've even had the person taking my order be condescending toward me. About 80% of the time the employees barely look at you. They are multi-tasking their work with socializing. I mean literally turning over their shoulder away from you to yell at someone else about something non-work related! Once a friend picking me up for a 4am airport drop-off made the mistake of going through the drive-thru for hot chocolate. He was in line for 30 minutes. So even the time of day doesn't better the service situation. Us locals avoid it like the plague. I'm positive the length of the line from hell scares business off too. So how does this place stay in business? Also, my rating is totally generous. If I could, I would give this place zero stars for 'I wish it didn't exist'. read more

Super rude employees! Super slow drive-thru! I love McDonald's for their coffee and oatmeal -- the only things I've ordered from this location. This is how it normally goes down: "Hello?? What do you want?" -- Translation: Can I take your order? At the payment window: "So what did you order?" -- Translation: We're busy and unable to keep track of what you ordered. At food pick-up window: "Enjoy your..." Unable to hear her finish her thought as she closed the window mid sentence. No eye contact, no smiles. If you hate your job go work somewhere else. Food is fine. read more

This McDonald's has gone downhill since my initial review. Or maybe I just was luckier before with my experiences. Today I stopped in just for some fries and there was no salt on them. I thought maybe my order was mixed up so I went inside and explained and they said they were out of salt. I said I would like my money back then and the guy rolled his eyes and threw some salt packets at me. I have come a few other times here and there for breakfast sandwiches on my way to class and the employees are consistently rude lately. I don't know what's going on, but I am willing to be patient about subpar food when it's McDonald's... Not subpar service. read more

Burger was messed up and I was shorted on my nuggets. Service was alright but doesn't outweigh the bad

This McDonald's was very impressive, they were extremely busy while being very efficient. The man working the window was great!!

I'm happy to say that I no longer eat fast food after having worked in the industry for years during high school. That being said, I know the capability that a McDonald's can offer to its patrons, especially with the PRIME location of Meridian Street in near-north downtown Indy. Run far away from this location. Seriously, don't go here. This location is the W O R S T McDonald's I have ever been to. The staff were also so incredibly rude, nothing is ever working, the orders never come out right, and the grounds are filled with trash. This place could be amazing and could have so much potential, but this place needs to be completely started from the ground up again. Until then, even the delicious smells of their french fries can't convince me to walk 100 feet from my apartment to this place. read more

Some folks love ridin' shotgun hungover. If you're in that camp, this drive through will afford you plenty of time to do just that. Mayoheads: you'll want to check out the McChicken. read more

McDonald's - hungover shotgun enthusiast - Fast Food Near Me - Indianapolis, Indiana

I would give 0 stars if possible. I was craving a McRib tonight so I swung by McDonald's. I was one of two cars in the drive thru, so they weren't too busy. I ordered a large McRib meal with a drink. I paid, got my food and then decided to park and eat in the parking lot because I was hungry. I'm glad I did because when I opened the bag, I realized they gave me the wrong order. My receipt said large McRib meal, but I got a fry and McDouble. I went inside and showed them my receipt and didn't get much of an apology, but it's fine because they gave me my McRib meal (or I thought). I get back out to my car and realize they didn't give me any fries with my McRib, so I go back in again. The person working said that I didn't pay for fries and I can order some if I want, but my receipt clearly said "1 McRib Ml-Large" and rang up for $7.73. When I explained that I paid for a meal, they said I could buy some fries. Luckily, another worker got me my fries and I finally got out of there, but with zero apologies. How hard is it to show some basic customer service? As someone who has worked in food and retail, I know that these jobs are no fun, but I was asking for bare minimum here. read more

Worst f#cking McDonald's I've ever been in. Managers won't talk to customers about problems. Just ignored them and they'll go away right? Kept telling doordash driver didn't have her order then after 3rd time driver asked them to look for it they finally went to look for it and found it. Asked for a refill since they don't have the soda fountain in the lobby and girl said no refills. WTH? No sign anywhere with no refills. Said i would like to speak to the manager and all she said was tell him no refills and like other customers she won't talk to me. Never going there again. read more

So this McD is horrible. I rolled up to order my normal: quarter pounder, add Mac sauce. When I get home and pull out my order the label says "Triple ADD Mac Sauce". Whatever, I will just pull off the two patties I don't want. I open it up and it's a double whatever. I really wanted a quarter pounder anyways so I pull a patty off and notice there's no Mac sauce. To summarize: Ordered quarter pounder with mac sauce, got a triple add mac sauce, and it was really a double no mac sauce. How do you mess up this badly?!?!?!?! read more

Dude.... The guy didn't believe I had a large ice tea and asked For my receipt. I also got 2 Oreo McFlurrys and it was just Vanilla with the crumbs on top. Lazy people, I feel bad for the dude that I talked to he seems very nice and professional but having to work with people that like at such a busy locations is a massive headache I imagine. read more

Slow and poor service. Though most are polite. Here are some of the examples of service. Drive through 32 ounce drink out of lids they complained I refused the drink. Back when you had to sign the receipts for credit cards typically didn't have a pen for their customers. It took them years to take credit cards. It was only in the last few years they took credit cards. My last visit, the teen behind the counter staring like a deer in the head lights I stood there for over a minute and asked if she was available to take orders and she was but yet wouldn't even greet me. Over the years this is the kind of service I've come to expect. There was one time though where there was a manager who you could tell cared. Wasn't weeks I came back and he was gone. Also, the workers not working typically congregate on a table to the side of the counter or hang out and socialize before they decide to help customers. However, I assume relative to the attitudes they likely don't get paid all that much. Feel sorry for them really. They have one of those faith and blessed signs with a number one can call with service issues. I called and one has to leave a message. Never a return call. This would be a great location for the first Midwest In N Out Burger. read more

McDonald's - Fast Food Near Me - Indianapolis, Indiana

Slow service!!! They kept choosing the other lane of cars THREE TIMES before me, when it was my turn next! You're supposed to alternate, not favor one side over the other. The staff was friendly though. I'm not a fan. I've had bad service before, but that was terrible. I had to wait an extra 20 minutes to order. I'm not happy with my service. They need more employees working. Don't bother going if there's a long line. Luckily my order was small and simple, so it wasn't technically messed up. But the small fry they gave me wasn't even hot or remotely "warm." They didn't have salt on them either. Go to another McDonalds, if you must have it. I should've expected this kind of service with their low ratings. Do better McDonalds. read more

The lady behind the cash register was inebriated... could barely stand up on her own. Its seemed everyone there was very confused. No leadership. I know McDonalds is the furthest option from healthy, but sometimes you just want to splurge. Bad service at a McDonalds makes me want to skip my cheat meal. Let me enjoy my cow nostril burger! read more

That terrible McDonald's on 16th and Meridian will always have a place in my heart. It's just an infamous love-hate relationship we have. It's been through several management changes and several different renovations, but it has improved a lot. Time management here has massively improved, orders seem to be correct more often and we have those super cool DIY registers now, but there's still work to be done. read more

Craved McDonalds fries for the first time in a couple years. Walked in, ordered and brought lunch back to work. Extremely disappointing. They were sent out before being done. They were soggy and I threw away most of them. read more

Burned by this McDonalds again. Missing multiple items and the items that were in there were incorrect or poorly prepared. One of the missing items was the hot cakes for my 2 year old, thank you. Thank you for providing me with that temper tantrum on a Sunday morning. read more

shittiest service ever, gave me a small drink instead of medium. on top of that i had to back out of drive thru and reenter lane cause of the shitty service read more

This McDonald's sucks they always get my order wrong and the line is always long. They are to slow and everytime I ask for extra carmel sauce in my ice coffee they never give me it but there quick to charge an extra couple of cents for it. read more

No. No no no. I used to live right down the street from this place, and there were multiple times they just straight up wouldn't answer their drive thru speaker... ? I can't even count how many times I went there for a mcflurry and their "machine was down." As if that isn't enough, the lines here are always especially long. So, not only do you have to wait 30 minutes to place your order, you get then get the wonderful surprise of finding out that you waited 30 minutes to be told what you want to order isn't available! Awesome! :-) read more

Terrible customer service I have been working downtown for 5 years and frequent this McDonald's unfortunately quality has been terrible the whole time read more

Everyone was super nice but that's where the positives end for this restaurant. Incompetence is putting it lightly. I only got half my order in the drive thru and at least one of my items that I did get was incorrect. Huge thumbs down... read more

Currently sitting in the booth at this McDonalds. My Spicy Deluxe Chicken Sandwich was less than desirable. There was maybe a quarter sized dab of the sauce that even makes it spicy & it wasn't even assembled. Lettuce & tomato were loose in the box. Not only that but their indoor hours are posted on the door but they keep their doors locked to prevent people from coming inside to eat. Another customer leaving had to let us in, as with every customer after us. Hands down the WORST McDonalds in Indiana. Hands down. read more

Terrible attitudes of most employees. Order wrong much of time. Food cold or room temperature. Avoid this location.

Please send someone with at least one fckin brain cell to run this shithole. I waited for 2 hours in line I just wanted nuggets after my concert. read more

This McDonald's is THE WORST! Every time I go I'm waiting excessively long for my food. The last time I stopped in the drive through, I drove to the 2nd window to get my food and the worker just handed me the fries no questions asked. I had to TELL her that I hadn't paid. What in the world? Oh, and then they weren't even fresh. Blah! read more

This is the worst McDonald's in Indiana no doubt. Long wait times and good luck getting your order right or receiving more than 3 ice cubes in your drink read more

Worst trip. Got handed my ice cream cone with hand in the ice cream. All the food was cold and waited in line for 30 mins. Half a star

I ate a Big Mac meal on 11/14/22. Within 30 minutes, I had to call an ambulance due to anaphylactic shock. I'm not sure if the gloves they were wearing are non-latex. This has never happened to me before but unfortunately, I will never be able to eat there again. This was truly life threatening; I was just wondering if anyone else had any issues with food on that date. read more

This restaurant needs quality people and customer service TRAINING! Omg I hate doing Uber eats here. Like you really know what to expect from this place. I spent 30+ minutes from the line to the food window. From now on I will gladly decline all Uber eats orders to this restaurant. read more

I placed an order via the app I waited for over 40 minutes and never received my food but I was charged for the order

Omg this is has got to be the worst McDonald's ever. When you combine my weakness for those commercials and the fact that this is the only location in downtown, you get the most resentful McDonald's goer ever. I've gone when there were 10 cars in line and when there were 2 cars. I've gone when there was snow on the ground and when it was bright and humid. I've gone during peak hours and during non-peak/senior-moment early dinner hours. No matter what, you're going to encounter rude personalities, a consistent 20-30 minute wait, and a wrong order 70% of the time. Btw, forget about UberEats...most things are the same; the wait is still long and they STILL get your order wrong. If you're really hungry for some fast food, you're better off cooking a 5-course meal at home 'cause that's for sure faster than this McDonalds' version of fast food. read more

Worst McDonald's ever. There are 10 employees walking around extremely unprofessional and rude. All employees on their phone and foul language. Clearly no one here has ever taken a food handling class. 20 minute wait in the drive thru for 3 burgers. read more

Literally go anywhere else. I waited 25 minutes for one cheeseburger and the lady just threw the bag at me. A worker also had a gun for no apparent reason. read more

I have been sitting/stuck in this drive thru for over an hour and a half. This place is an absolute joke. Ridiculous.

Mcdonalds for me is just okay. It's like whenever I crave fast food and don't know what exactly it is I want, I order from Mcdonalds. It's safe, lowkey, and just available. A few issues like forgetting to put napkins in the bag of food, being stingy with the milkshakes, and not paying attention to the special instructions. Mcdonalds will always be Mcdonalds. read more

Ok, we got in line to order food at just before midnight and after waiting in line for 30min to order. We waited another 30min for food that had been already bumped off the screen so long that they didn't even know what we ordered (they had to ask us to ring our order in again) to even charge us. COVID or Not, this is unacceptable as a service industry restaurant. Will be going to White Castle for late night orders from now on. read more

McDonald's - a receipt on a table - Fast Food Near Me - Indianapolis, Indiana

30 minute wait in the drive thru for a mobile order. No "sorry for your wait", no sense of urgency. Avoid this place!!!!