John was very courteous and professional. Good customer service. I'm transferring from AutoNation…read moreToyota in Ft. Myers, FL. I would definitely say he is a great first impression for my first time at Beechmont Toyota.

1 Star - Extremely Disappointed in Service and Transparency…read moreBrought my car to Beechmont Toyota for a buzzing sound from the rear. It sat parked for 40 minutes before being touched.They charged me $205 just to tighten a loose spare tire screw, with zero breakdown or explanation of their diagnostic rates or labor time.Worse, my car entered with a half tank of gas and was returned with a quarter tank because the technicians left the engine running with the AC blasting in the workshop which has absolutely nothing to do with a rear buzzing sound.Incredibly wasteful and overpriced. Check your fuel levels before leaving your car here.

We had an exceptional experience purchasing our daughter's vehicle at Beechmont Subaru…read more After our daughter was recently in an accident, buying her next car felt overwhelming. We visited several dealerships during the process and quickly learned how much the experience can vary. From the moment we began working with Dustin Teetor, everything felt different -- calm, straightforward, and pressure-free. Dustin was professional, patient, and genuinely helpful throughout the entire process. When our independent inspection uncovered a few concerns, he handled it respectfully and worked with us in a way that made us feel confident and taken care of. He even went the extra mile to arrange a bow for the car when we picked it up -- something our daughter has always wanted. That level of thoughtfulness meant a lot to our family. Tim Sizemore in Finance was equally impressive -- practical, transparent, and efficient. He explained everything clearly without any pressure. Kaitlyn Gregory also stepped in seamlessly on a day Dustin was out and treated us with the same care and attention. Every interaction we had was positive. We never felt rushed, pressured, or unappreciated. This experience absolutely earned our future business. We have another child who may need a vehicle in the next year, and we will definitely be back -- and asking for Dustin. Highly recommend this team.

great experience with Jamie. not pushy at all, listened to my criteria. Crystal was easy and…read morecomfortable to interact with. She patiently answered my questions. I didn't feel rushed at all. nice and comfortable, like talking with friends.

You guys are scammers , you get these big down payments and then the car motor blows up. You keep…read morethe money and do not fix the car. You should be investigated by the police

I would give it a 0 if I could. I have terrible credit. I informed them of that. The finance guy…read morewas absolutely rude, disingenuous, abusive and mean. He berated me on my credit report about each short coming. Hostile was more the word. All he had to say was" we can't sell you a car at this time". But he proceeded to chew me up one side and down the other. Claiming he was going to "fix" my credit. I walked out. It was so bad my husband , who has Alzheimer's, cried in the car on the way home. That's no way to treat anyone, no matter their credit score.

I was pre-approved and had a friend drive me from Lexington, KY today to this Cincinnati location…read more I had 4,000 dollars to put down on a 13,000 priced car. They said your approved and to come on down. When I arrived I was told I must have 11,000 down to get the car after I had been told I was approved. I drove all that way to be embarrassed. This companies lies. The approval was digital, which means they had all information, approved me and I still had me drive there to be denied. Instead of them letting me know online. This is hurtful and very sad.

I went here knowing what they are, it's a dealership that takes advantage of people with poor…read morecredit in order to charge them triple a vehicles true value. I was approved for one car, out of the many in the lot. My credit wasn't poor but wasn't great either. The car was 7 years old and the price was told to me after 2 hours of waiting and when the electronic contract was made. I needed a car and made the deal. L

I have had some really great experiences with them since and I am glad to have given them the…read moreopportunity. Great service with great follow thru.

I called this morning and spoke with Jessica to make sure a vehicle was available. Of course she…read moreasked when I could come in and I told her I wasn't sure but sometime today. At 1:55 I received a text from Michael Mason Sales Manager to confirm my 3:00 appointment. (I never made an appointment.) I happened to be on my way to the dealer so I did not respond. I got to the dealer to find out the car wasn't even at that lot and it had been sold. (I understand the car being sold. You snooze you lose.) But if they had my number to text me about an appointment I didn't make then surely they could have text me to tell me the car was sold. Completely incompetent and disorganized. I will never do business with them or any dealers in the Mark Williams group.

If you're in need of a car and need to buy a used car. Do not go to this guy to buy a car. It has…read morebeen nothing but fraud, and he plays games. Not only that, he's got a backyard mechanic, hack. I have too much to list to tell you, Why not to go to this guy? I'm in the middle of a lawsuit with him. And have the ohio attorney general involved. I am trying to save as many Americans as I can. From this guy!! he's running a scam. Do not pay with your debit card either if you had bought a car with him. Do not listen to sob stories. He gives about his worker or himself. Best thing to do is don't stop in to even look at the shady cars that he's got.

NO stars. paid 2x the asking price and Lou said he would have it running great. made it back to…read moreMichigan with a few lights coming on dash and it unraveled from there. my mechanic had to replace the only 2 two things Lou did as not right and the reason it ran rough coming home with lights on - blown head gasket and a draining battery and cannot find the short. thousands in repairs. It's dead in my driveway. Said he's out of town for 2 weeks. He would call when back. No call. No reply. thanks Lou. Should have read Ashley's review.