John was very courteous and professional. Good customer service. I'm transferring from AutoNation…read moreToyota in Ft. Myers, FL. I would definitely say he is a great first impression for my first time at Beechmont Toyota.

I have had nothing but terrible experiences here. They do not communicate well with their customers…read moreat all! You show up there to drop of your vehicle and they all just stare at you. Once they are working on your vehicle they send you a report over text! They do not call you! They tell you over the website all the things your car needs and you can click it and pay for it just like that. You then show up and the service advisors will sometimes go over the report with you and tell you "you don't need this stuff yet, get your money out of it first". So some people are just blindly spending money on stuff they don't even need. This past visit I had an issue with my park brake malfunction and it just required a simply calibration. They charged me $200 just to look at it. I then offered to pay $1200 on new tires from them if they would waive the original fee and they said no. When I showed up to get my car. The advisor told me nothing about my car. Just had me pay and sent me out the door. I then discovered the cap to my brake fluid was missing so I called the dealership to check. It took me 8 times of calling to finally get in touch with someone who actually checked for me. She then told me they didn't lose the part because they didn't even open my hood for that visit which is odd because I got a full inspection that said they checked my brake fluids. Also, if you notice my cap is missing why was nothing said to me or offered to help me replace it. So they lied and never actually inspected my car or they noticed something was wrong and didn't even communicate it to me. I spend so much money at this place and they have horrible customer service. So much so that I'm about to drive an hour away to go to kings Toyota instead. My experience has been so bad that I may just get a whole new vehicle so I no longer have to deal with Toyota!

We had an exceptional experience purchasing our daughter's vehicle at Beechmont Subaru…read more After our daughter was recently in an accident, buying her next car felt overwhelming. We visited several dealerships during the process and quickly learned how much the experience can vary. From the moment we began working with Dustin Teetor, everything felt different -- calm, straightforward, and pressure-free. Dustin was professional, patient, and genuinely helpful throughout the entire process. When our independent inspection uncovered a few concerns, he handled it respectfully and worked with us in a way that made us feel confident and taken care of. He even went the extra mile to arrange a bow for the car when we picked it up -- something our daughter has always wanted. That level of thoughtfulness meant a lot to our family. Tim Sizemore in Finance was equally impressive -- practical, transparent, and efficient. He explained everything clearly without any pressure. Kaitlyn Gregory also stepped in seamlessly on a day Dustin was out and treated us with the same care and attention. Every interaction we had was positive. We never felt rushed, pressured, or unappreciated. This experience absolutely earned our future business. We have another child who may need a vehicle in the next year, and we will definitely be back -- and asking for Dustin. Highly recommend this team.

I didn't want to go to the other Subaru dealership so I decided to purchase from Beechmont…read more Although I like my vehicle it was over priced. Price did not match what website said at all. Low online then in person. I put more that half down cash and still much higher payment than online. The sales team don't let you breathe they stand over you even after you ask for so time. The lady in finance was really nice totally recommend her she tell and shows you what the warranty really cover not what you think. Detailed diagrams which really break it down. She was the reason why I went through with the sale. I was on the fence when I went into the office she was the true sales person. Don't get me wrong my salesman was nice but super pushy stood over me even after I asked for some time. I would definitely recommend Subaru but try different locations though. I asked about the Veteran discount was told that there is not really a Veteran's discount but the Subaru website clearly says it is. I have a great credit score and it was very expensive to buy. Lease was 1/5 the price for purchase. The manager was not very flexible with deals either. The deal online are much better than in store. Even though I could have purchased the vehicle cash I chose to finance for continue good credit history to increase my score even more. If we did need to get a vehicle right away I would have gone somewhere else. I was able to buy and take home same day. I am happy with my vehicle but definitely not with the sales pressure not great for sales. Also need to add that I was told that I would not get the little Veteran's discount if I waited to the next day by the manager even though it clearly stated that you do online. It was a really small amount compared to price of vehicle. Subaru has good reviews it is whybI chose Subaru. If I buy in the future another Subaru I think it would probably be another dealership. There was really not much discount at all. Interest rates discounts nor price match what was on the website. I probably should have waited to purchase to the next day didn't want to keep paying for a rental. Deals are not deals at the dealership at this location! ​

You guys are scammers , you get these big down payments and then the car motor blows up. You keep…read morethe money and do not fix the car. You should be investigated by the police

I would give it a 0 if I could. I have terrible credit. I informed them of that. The finance guy…read morewas absolutely rude, disingenuous, abusive and mean. He berated me on my credit report about each short coming. Hostile was more the word. All he had to say was" we can't sell you a car at this time". But he proceeded to chew me up one side and down the other. Claiming he was going to "fix" my credit. I walked out. It was so bad my husband , who has Alzheimer's, cried in the car on the way home. That's no way to treat anyone, no matter their credit score.

I was pre-approved and had a friend drive me from Lexington, KY today to this Cincinnati location…read more I had 4,000 dollars to put down on a 13,000 priced car. They said your approved and to come on down. When I arrived I was told I must have 11,000 down to get the car after I had been told I was approved. I drove all that way to be embarrassed. This companies lies. The approval was digital, which means they had all information, approved me and I still had me drive there to be denied. Instead of them letting me know online. This is hurtful and very sad.

I went here knowing what they are, it's a dealership that takes advantage of people with poor…read morecredit in order to charge them triple a vehicles true value. I was approved for one car, out of the many in the lot. My credit wasn't poor but wasn't great either. The car was 7 years old and the price was told to me after 2 hours of waiting and when the electronic contract was made. I needed a car and made the deal. L

I have had some really great experiences with them since and I am glad to have given them the…read moreopportunity. Great service with great follow thru.

Purchase a 2023 Ford F150 in late April it was supposed to have the blue oval inspection it was my…read morefault that I should've had My mechanic look at it. Brakes were pulsating when I left, but I thought it was gonna get better found out that I need all new rotors and brakes on the vehicle. They cost me $1100 and some change. I'm thinking about trading it in to another dealer. I will never buy another vehicle from them again

If you're in need of a car and need to buy a used car. Do not go to this guy to buy a car. It has…read morebeen nothing but fraud, and he plays games. Not only that, he's got a backyard mechanic, hack. I have too much to list to tell you, Why not to go to this guy? I'm in the middle of a lawsuit with him. And have the ohio attorney general involved. I am trying to save as many Americans as I can. From this guy!! he's running a scam. Do not pay with your debit card either if you had bought a car with him. Do not listen to sob stories. He gives about his worker or himself. Best thing to do is don't stop in to even look at the shady cars that he's got.

NO stars. paid 2x the asking price and Lou said he would have it running great. made it back to…read moreMichigan with a few lights coming on dash and it unraveled from there. my mechanic had to replace the only 2 two things Lou did as not right and the reason it ran rough coming home with lights on - blown head gasket and a draining battery and cannot find the short. thousands in repairs. It's dead in my driveway. Said he's out of town for 2 weeks. He would call when back. No call. No reply. thanks Lou. Should have read Ashley's review.