Patrick and Steve helped me through an unexpected car buying experience and were great! Steve was…read moreunderstanding and calm and I so appreciated his help!!

Long-time customer here (multiple vehicle purchases + years of service), but I'm done with this…read moredealership in particular and Jeff Wyler in general. After my 2025 Honda CR-V was totaled, it was towed to the dealership while my insurance arranged pickup within 24-48 hours. I clearly communicated this to the service manager, and there were no initial concerns. Due to a simple mix-up, the tow company went to the wrong location--and instead of contacting me to resolve it, I was given less than 45 minutes' notice before my vehicle was declared abandoned and towed to an impound lot. I was out of town at the time and couldn't address it right away, which led to additional fees. This situation could have easily been handled with basic communication and a reasonable amount of time. As a result, I incurred unnecessary towing and impound charges--and the dealership lost my future business, including what would have been a replacement vehicle purchase. As a dealership, how stupid do you have to be to piss off a customer who clearly needs to purchase a replacement Honda CRV! I went to Kings Performance Honda and bought it there - great experience, btw. Very disappointing experience, especially given my long history as a loyal customer. Based on my experience and the reviews I'm reading how does this dealership even stay in business?

I was looking for a certain kind of truck for a while and the only place I could find one was at…read morethis car lot. However the owner was out of town and he worked with me so when he got back I can check the truck out and go from there. A very impressed with the selection he has he probably has at least 25 cars on his lot and they're all good quality cars at a great price. Well I drove the truck and I fell in love with it between me and him we worked on a price . One of the big things are very much impressed me is he still behind his word on a couple things he said he was going to do after I bought the truck. About it took it home drove it for about a week and brought it back to him for him to do a couple things to it. So for that he's a man of his word and I'm very much honor somebody like that. There is also a car lot across the street and there is also one to the left of him but if you read the reviews they do not have a great selection like he has or great customer service.

Highly highly recommend doing business with Lo! He went above and beyond doing everything he could…read moreto make sure everything went smoothly. I needed a U-Haul last minute, called him earlier in the day, and he had something ready for me when I came in to pick it up after work. Lo was transparent with pricing and worked with me to make sure I got the best deal possible, even offering to be flexible with my return time. Great guy who cares about people!

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Smyth Imported Car Service appeared to be the shop that could make my 1969 MGB GT run as good as it…read morepossibly could. Essentially I was requesting a expert tune up. That is what I received. Sam and his son sorted out the ignition and carburetors replacing many parts including the entire fuel system, and the gas tank. The results are gratifying. This MG is fun to drive again, almost like new. This is said after driving over 400 miles in 3 months since Smyth worked on the car. I reserved one review star because of the cost of this work.

Terrible experience with Cadillac Cincinnati Body Shop. I dropped off my 2025 Audi Q4 after a…read morecollision and worked with Mr. Tony, who didn't call to update me about my vehicle for over a month and kept giving false completion dates. I was paying for a rental out of pocket and still had to chase updates. When I finally picked up my car on 10/10/25, it was dirty, mats uncleaned, and a plastic bag left on the drivers seat. Mr. Tony was rude, defensive, and unprofessional. I would never recommend this shop.

Bought a Ford hatchback from them. Maybe If you buy a Cadillac they try harder. Sales team was…read moregreat, both guys I dealt with were stand-up, straighforward and a pleasure to deal with. The Issue came later when an oil change was due. I went by the sticker they had in the window (or they never removed from the previous owner). There Is no way this was correct as when I drained the oil, it was pure black, and I could tell it was very old. The drain plug was also stripped quite badly. That wasn't even the worst part, when I opened the air filter enclosure, there was a full on rodent nest! I'm talking like an entire blanket shredded up piled around the air filter. I would have thought any dealership that has a car parked Inside the garage so their customers can view It has at least run the car through service and changed/checked the fluids. Pretty sad because that makes It hard to trust them for future purchases and to recommend them, and the staff I actually dealt with were 100% people I would love to recommend to friends and do business with in the future.

We bought our car here two and a half years ago and received such great service from our salesman…read morethat we named our car after him! Since then, we've had nothing but positive experiences at the service center with both of hyundais. The guys who work here are really welcoming and knowledgeable and the waiting room is pretty nice for a car dealership service area. When there have been issues, I've felt informed but not pressured into making expensive decisions. I definitely do not dread bringing my car here and when it's time to upgrade our older car, we'll probably look here first.

My daughter and I were at JW Hyundai of Colerain last Saturday to buy a car, but the car we saw…read moreonline had been moved up the street to another Wyler location and was being sold. First, I have to say the salesman we were working with at JW Hyundai was great. He was very helpful and tried several ways to get us into a car and even looked at other Wyler locations. The manager, Tim, was rude and condescending. Refused to help us, wouldn't even call another Wyler location to see if a car we wanted to look at was available to go see. When I asked if he could call for us, his exact words were, "Well, you can call, but no, I won't call for you." At which time we walked out. He was far more concerned about making a sale only for his dealership than supporting the Wyler network. I feel he was also that way because we were two woman shopping alone even though I had been pre-approved. He was willing to lose a sale and possible future sales for the entire Wyler network instead of being helpful. After we left JW Hyundai I realized where the car probably was, so we drove two minutes up the street to JW Kia and purchased the exact car we came to see at JW Hyundai. The people at the JW Kia were amazing! They were helpful, and worked quickly to get us a deal and get our paperwork completed before the other people who were also looking at the car, and we drove off with the exact car we originally wanted. Great job losing a sale for your dealership, Tim! I've never actually been to a dealership where the manager lets a sale just walk out the door. I will direct my business and anyone who asks me about JW to JW Kia on Colerain. BTW the Kia dealership was much busier than Hyundai. That should say something.

Very disappointed. I made an appointment on 3-26-25 at 2:00 PM to test drive a 2025 Ford Maverick…read moretruck. The Highlighted Features clearly shows Tow Hitch/Tow Package and I had specifically asked for a 4,000-pound towing capacity in my previous correspondence with them. I was told the truck was gone. It had been sold. Why wasn't I notified? I was then offered a Ford Maverick without all of these features for a higher price.

I was having my vehicle serviced for a transmission repair. There was a miscommunication with the…read moreoriginal person handling my vehicle. Ryan, the service manager worked to resolve the issue in a way that showed very high standard for customer service. He promptly addressed my concerns and a respectful manner. And quickly followed up with me to get me on the road.

RUN AWAY FROM HERE!! Terrible place to get a car Muhammad sells cars from the auction that he gets…read morefor $300-$500 and then has the "mechanic" literally tape them back together. Then charges high down payments and "in house" financing (which is really just his money) and then when the car breaks down he will claim he knew nothing about it or use it to have you pay more money to him to get fixed. Brought him a customer and because the customer returned the car because the engine was taped together and leaking oil (even after he claimed it was a good car) he then decided to come and take my car back in retaliation. Claimed i missed two payments, we spoke on the phone and I cleared the issue he never looked at his account bc he doesn't keep accurate records i sent screen shots that i paid and still came to get the car bc he was angry that the person returned the car. The car he sold me had a known recall and over heated but i was going to get it fixed and continue payment but bc he is petty and a liar he took the car just because. If you work hard for your money the idea that on a whim someone will take your car to prove they can is beyond bad business it's illegal. RUNNNNN AWAY GET A CAR ANYWHERE ELSE ON EARTH BUT HERE! I have all receipts of payment and texts as proof. RUN AWAY

Windshield fluid was not working. Checked under hood and discovered all fluid reservoirs were…read moreempty. Reached out to dealership and was told only windshield washer fluid is topped off at scheduled maintenance visits. I have my receipt which states " checked and filled any other vehicle fluids as needed"! I am now stuck in limbo terrified to even start my car fearful of any engine damage if not already. I have no transportation and no one at the dealership has reached out and taken any responsibility . Clearly fraudulent and misrepresentation ! HELP

If Darrius is your salesman do not waste your time , booked an appointment for Sunday at 12 to look…read moreat a car only for them to sell it on Saturday and give me no warning after taking videos of the car and telling me to come in on Sunday to look at the car only to drive 2 hours for no reason, manager came out and shook my hand for some reason which was kind of rude but I knew there was too many bad reviews this place is unprofessional they don't communicate and they will try to sell you anything

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

Steve called me with an expected arrival time and then showed up, did the work and was a complete…read moreprofessional. I recommend American Auto Glass without reservation. Excellent work