Patrick and Steve helped me through an unexpected car buying experience and were great! Steve was…read moreunderstanding and calm and I so appreciated his help!!

Long-time customer here (multiple vehicle purchases + years of service), but I'm done with this…read moredealership in particular and Jeff Wyler in general. After my 2025 Honda CR-V was totaled, it was towed to the dealership while my insurance arranged pickup within 24-48 hours. I clearly communicated this to the service manager, and there were no initial concerns. Due to a simple mix-up, the tow company went to the wrong location--and instead of contacting me to resolve it, I was given less than 45 minutes' notice before my vehicle was declared abandoned and towed to an impound lot. I was out of town at the time and couldn't address it right away, which led to additional fees. This situation could have easily been handled with basic communication and a reasonable amount of time. As a result, I incurred unnecessary towing and impound charges--and the dealership lost my future business, including what would have been a replacement vehicle purchase. As a dealership, how stupid do you have to be to piss off a customer who clearly needs to purchase a replacement Honda CRV! I went to Kings Performance Honda and bought it there - great experience, btw. Very disappointing experience, especially given my long history as a loyal customer. Based on my experience and the reviews I'm reading how does this dealership even stay in business?

RUN AWAY FROM HERE!! Terrible place to get a car Muhammad sells cars from the auction that he gets…read morefor $300-$500 and then has the "mechanic" literally tape them back together. Then charges high down payments and "in house" financing (which is really just his money) and then when the car breaks down he will claim he knew nothing about it or use it to have you pay more money to him to get fixed. Brought him a customer and because the customer returned the car because the engine was taped together and leaking oil (even after he claimed it was a good car) he then decided to come and take my car back in retaliation. Claimed i missed two payments, we spoke on the phone and I cleared the issue he never looked at his account bc he doesn't keep accurate records i sent screen shots that i paid and still came to get the car bc he was angry that the person returned the car. The car he sold me had a known recall and over heated but i was going to get it fixed and continue payment but bc he is petty and a liar he took the car just because. If you work hard for your money the idea that on a whim someone will take your car to prove they can is beyond bad business it's illegal. RUNNNNN AWAY GET A CAR ANYWHERE ELSE ON EARTH BUT HERE! I have all receipts of payment and texts as proof. RUN AWAY

Good people who care and go out of their way when you need some extra help. They have helped me so…read moremany times when her needed a little extra time or car care.

Logan in Service Department. Went above and beyond with issue dealing with a third party warranty…read morecompany. Logan held them to there word and got a radio issue resolved. I was highly frustrated as a customer during the ordeal. Logan took the time to stay on the warranty company for resolution. Thank you Logan, Andrew Reckers.

My Camry was recked awhile back. Instead of taking the car to an in network auto-body shop, I…read moreentrusted Joseph's to repair the vehicle. When the repair time ran over and rental coverage expired, I asked Joseph's for a loaner and they DECLINED. That was the thanks I got for letting them repair my vehicle instead of taking it to a local body shop. Two days after I received the repaired vehicle, I drove it to Nashville and it overheated. If I could do it over again I wouldn't have chosen them.

I took my car here for some work on some paint that needed redoing and wow! They really did an…read moreamazing job, Mike is very knowledgable and will help you with your car, for any repairs as well, he and Al worked magic on my Ford Fusion! Thanks and I highly recommend Elite Auto Sales for body work and auto repairs.

I can not say enough good things about Lyndse and the rest of the Walt Sweeney Ford team! I had…read morebeen to a different local dealer the day before and left close tears. They tried to sell me on ridiculous payments and an exorbitant interest rate. They put little effort into customer service. I honestly did not want to go car shopping the day I went to Walt Sweeney. The previous dealership left me feeling insulted. Lyndse went above and beyond to make my car buying experience amazing. He made sure that I found the perfect Escape SE. Megan in the finance department helped me secure financing at a great rate (5%...yes, FIVE percent below the other dealer) and payments that were within my budget. Every question that I had was answered and I was treated with the utmost of respect.

Purchased vehicle on January 24. Vehicle overheated within…read moreone week. Returned to dealership for repair under warranty. Warranty stated 50% coverage, but I was charged approximately 75% of the repair cost. Repair took two weeks. Within one hour of picking the vehicle up, it overheated again. I immediately returned it and requested rescission due to recurring major defect. Dealer refused. I do not feel comfortable or safe operating this vehicle.

The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

I called and asked how much it would cost to replace my horn on my car, the part was $60 and labor…read morewas a mind boggling $420, meanwhile another ford dealership 15 minutes down the road charged only $80 for labor, this place will try to scam you so watch out.

I see all these negative reviews and am VERY confused. Bought my second new car from Joseph…read more Salesman was excellent. Just went in this morning for my first service on my Malibu. I was treated so wonderfully by the service tech. They changed my oil, filter and did the complimentary 29 point inspection. Went to pay and was told everything was complimentary of Joseph. It took less than 45 minutes total. I've NEVER had bad service at Joseph. So all I can say is those who say Joseph stinks are FOS (full of shit). Cashiers were wonderful and the man who checks with people waiting for their cars deserves a raise. PERSONAL service from him is beyond excellent!

A few days after getting my car, my finalized loan amount came through from the bank. I noticed the…read moreamount financed is higher than what was discussed when I bought the car. I gave a call yesterday to the manager we signed our contracts with to ask why the starting price of the car is different on my buyers order than the original price listed/discussed on the day of purchase. He responds saying it's because it included the add on purchase of premier defense sprays. On the day of purchase, he brought out this box of sprays and handed it to us as if they were included with the purchase of the car. It was never mentioned or explained by him that this was an additional cost. These sprays apparently added an additional $2,250 to the starting price of the car which is ridiculous because they're being sold for less than $50 online. He said our car salesman rep should have walked through all of those costs with me and that this issue has nothing to do with him. I asked if he could figure out if a refund was possible because we haven't used the sprays. I also asked him if it's possible to take off the technology warranty so we could balance out this random extra cost that was never discussed. He said all contracts are finalized and irreversible, he can't tell me if a refund is possible because he doesn't make those decisions, it's all already finalized with the bank, and that I need to give the car sales rep a call and see if he and the floor manager can help me. His tone overall speaking to me about this issue was loud, passive aggressive, and unhelpful. I gave the car sales rep a call yesterday as well and he told me the exact opposite. He said the manager should have went over additional prices and all breakdowns with me when we signed our contracts with him and that the manager would be the one making a decision about the refund. This was frustrating because it's completely different than what the manager just told me about his ability to help me. The car sales rep was more understanding and willing to help find a solution thankfully. He gave me a call today explaining that the added amount in the starting cost wouldn't have been from the sprays..this made things even more confusing because it again contradicts what the manager said. We still haven't been able to get an answer as to why the starting price of the car is incorrect on our contract. Thankfully the sales rep is trying to help us correct the situation. He confirmed that contracts can in fact be fixed and the financed amount can be adjusted. This whole situation is very unfortunate because the manager we worked with knew that we were newer car buyers and it feels like we've been taken advantage of. When I asked for help resolving this, he basically said this is someone else's problem. He sped through the contracts as well and didn't break anything down aside from warranty's. Almost everything he told me yesterday was false/incorrect. Had I known there would be errors in our contract, I would have been more cautious of what I was signing. What was initially a five star review is now a one star. Hoping to get this resolved by tomorrow with our sales rep and the sales manager