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    Elite Used Auto Sale

    5.0 (1 review)

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    4 years ago

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    Auto Empire North

    Auto Empire North

    (3 reviews)

    I live out of state. Purchased a Chevy Avalanche from Adam. He took pictures and video and sent…read morethem to me so that I could see the truck APPEARED TO BE IN EXCELLENT CONDITION. Unbeknownst to me, the entire undercarriage was inundated with rust. I drove this truck LESS THAN 20 miles and the fuel pump went up. While the truck was on the lift, the mechanic informed me that this truck will not be allowed to be driven on MD roads because it is littered with rust. The fuel line is ready to rupture as well as the steering. I have grandkids and I told Adam I had kids that would be riding with me. He knew this truck was nothing but rust. He said the only rust was on the lower door panel. But that was a lie to get me to buy this truck. I asked for video of the undercarriage as well and he sent video of an area with a small amount of rust, intentionally. When he took video of the inside of the truck, he totally hid showing me the cracked dash, intentionally. I've reached out to him to buy this truck back and void the sale but he keeps coming back with "let me check." Then just the other day he told me to talk to the finance Dept to buy truck back! Does he think because I'm a woman that I'm that stupid! He sold me the truck, not the damn financing company!!! So I would suggest not buying a vehicle from a deceptive dealership and I will be suing this dealership for deceptive practices! I am fortunate enough that I have his voice and the dealership on video lying and in numerous text messages. I'll update here shortly as well. #autoempirenorth

    The owner of this business which is Kevin. Is very honest and upfront. This is a great place to buy…read morea car. I would recommend this place to anyone who is looking for a reliable car.

    Rose Automotive

    Rose Automotive

    (3 reviews)

    Zero stars for a total lack of integrity and poor customer service in their service department. I…read moredidn't buy a car here, so maybe that department is better than the service department...? I don't know but I know I wouldn't risk it.! I had some repair work done here on my exhaust. The quote was around $2k but the service manager called me and said it really needed one more thing to be "safe" and that would cost $300 more. I approved that under the caution he was giving me for the issue. Spent $2,300 here-had to literally take out an unfortunately high interest loan for this unexpected repair so my total personal cost for this transaction came to $2,749.85. On the phone approving the added suggested "repair", I asked the manager if he would mind seeing if he could get my back seat back on track (I'd taken the seat out when moving and couldn't get it back on by myself. He said, "if you'd like me to run a diagnostic on that, I can.". Silly me, I thought he might take 5 minutes to lift it back on track without gouging me further. Nope. And strangely, he actually was snide about it too. I declined the added "diagnostic". The literal day I drove my car home, my brakes went out ENTIRELY! No warning whatsoever-NO BRAKES at ALL... brake pedal practically webt straight through the floor! Scary!!! So 10 minutes after picking my car up from their "service" department.repair, I had my car towed to a different auto service place. They hoisted it up to look at the brakes and then said, we can fix the brakes, but I've got to be honest, It would be unethical for us to repair the brakes on this car because it's so damaged underneath with rust that you're quite literally in danger of the wheels falling off if you hit a bump just right. You'd be throwing money away fixing the brakes." I was devastated!!! As I'd literally JUST THAT DAY taken out a loan for the exhaust work Rose Automotive did. I was beside myself and mentioned how much I'd spent on that repair earlier that day. This man said how sorry he was that company did that to me. He said, there''s no way whatsoever that whoever did those exhaust repairs wouldn't have seen this car isn't safe anymore and not likely to last much longer at all and would've known charging you for that kind of pricey repair on this vehicle would be incredibly unethical and generally futile. He said, you could've and should've used that money as a down payment for another car. So, the literal day after paying Rose Automotive that much for a repair, I drove straight to another repair shop and then straight to a dealer and had to purchase another car. I suppose the only saving grace in this entire ordeal is that had Rose Automotive been honest with me, I would've spent even more money with them to buy a car off their lot, but after this horrific experience with that company, I shudder to think how much they'd likely have screwed me over for more money on one of their cars. This was horrible! I'm disgusted at such an astounding lack of ethics and put together with the incredibly snide and rude attitude in general of their service manager, I could never in good conscience not have left a review to warn others not to trust this sleazy, scamming company.

    Applied for a loan online. Got a call from Rose automotive that they got our application ( didn't…read moreknow that I applied through them ) sent the documents they requested. Spoke to Michael Larkin he sent a link to the car I was looking for . He said he would have an approval that evening . That was Wednesday, still haven't heard anything from them... a simple email stating they couldn't get financing done or we are still working on it or something would have been nice

    Elite Used Auto Sale - usedcardealers - Updated May 2026

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