Pat is awesome! This is my 2nd purchase at this dealership and Pat always professional and great at customer service! Thank you!

I dropped my car off to perform a setvice. I had to call the dealership a few days later because no one ever called or texted me to tell me my car was completed. The service guy said that he thought he left me a message. He never apologized when I came to pick up my vehicle. That doesn't show good customer service at all. How do you not call a customer regarding their vehicle? read more

I always take my car here because I know that the service will be well done. The video of the car sent by the service asesor was very helpful! read more

Great service from a great team. Took great care of me and were very fast. Happy to have bought from them.

Courteous, friendly staff. Nice place to sit with WiFi and get work done while I waited

Superb service from our salesman Pat! We drove over 4 hours to finalize our purchase and Pat came in early to meet us at the dealership. He was very professional and a pleasure to talk with. We will certainly be looking at Audi Cincinnati East's inventory on our next purchase!! read more

Always great service! Quick in and out and they don't hassle you! Bob was extremely personable.

Honestly just a terrible experience. Would not recommend. Even if it's something as small as getting a tire changed lol

We'll run service department. You have an appointment, check in and updates until done.

Came in here with my Best Friend to test drive and then buy an Audi R8. The manager pulled the car out of the showroom and we drove off. 20 minutes later we came back and my friend purchased the Orange R8. The deal took less than 10 minutes, paperwork took 20 minutes or so. Of course we couldn't do it all at once as my friend had business that had to be attended to. We did drive the car home that evening. What a fun car and the dealership took great care of us both. read more

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Ver good service Classy loaner cars. Would recommend them 100% Clean nice dealership Took care of everything read more

Take your car anywhere but here!! I took my wife's 2015 Audi Q5 in for a lube, oil, and filter service at Audi Cincinnati East. While they had the vehicle, they informed me that the left, front CV boot was torn. They recommended that the left, front axle be replaced at a cost of $2110. They further indicated that the rear shocks on the vehicle were leaking and recommended that they be replaced at a cost of $1310. I declined both services. I then took the vehicle to an independent service facility where I knew the owner/manager personally. He inspected the left, front CV boot and the rear shocks and called over an employee for a second option. They concurred that the rear shocks showed no signs of leakage and the CV boot was not torn, but that the clamp had not been properly installed. He properly fastened the clamp and said that should take care of it. He thoroughly wiped down the area and suggested that I check it in a couple months. I did so and found that no grease had spewed out. I just checked it again. No grease. So... there was no torn CV boot after all! What makes this situation even worse is that the CV boot in question is the exact same CV boot that THEY had replaced less than 9 months prior!! When I picked up the vehicle, I pointed this out to the service advisor. He made a couple attempts to explain what might have happened, but none fit my situation. Then he went to check with the service technician who made the recommendation and found that he was at lunch. Before leaving, I confirmed (or so I thought!) that the service advisor would call me once he had spoken with the service technician. I'm still waiting on that call... Eventually, I sent a letter to Audi America. They referred my complaint to Audi Cincinnati East. Someone named Rodney (no clue what his position is) called me and left a voice mail message. I returned his first call, but got voice mail despite being told he was in that day. A couple weeks later, he called and left another voice mail. I had given up on them (Audi Cincinnati East AND Audi) by then. Plus, all trust was destroyed by what they did. How do they undo that!? read more

This is the worst dealership I've ever been to in my life. They want 1300 for an ignition switch parts and labor. I payed 381 for a new key. I personally fixed the ignition switch myself and they refused to program the key. The service manager said the are not giving me service bc I didn't trust them. I paid for a tow to get my car to the service department, paid for a key And now they will not program it. Now I have to pay for another tow to another dealership all bc they refuse service to me. never go to Audi East unless you're the Type that likes horrible service and getting takin to the cleaners. read more

Took my car in for a sensor limiting the amount of air into my engine. Repair was fine and bob was good. They did a diagnostic on my clutch found nothing wrong with it. Get the car back now I need a new clutch 60 miles later. Not sure what they did to my car when they had it but don't take your car here. read more

Always excellent service from Rodney, Chris (especially!), Kyle and Bob.

Great service! Bob provided detailed information, the work was done flawlessly, and my car was ready 3 hours early. Thank you!

I had very nice service and the staff was extremely helpful. My Audi Q7 is 10 years old and had a recall item that needed to be fixed. I scheduled the appt. & was going to wait there for the 3 hour fix. However they needed to order a part & rather than me waiting offered me a loaner car which is awesome for a fix they were not getting paid for by me. I would definitely recommend using this service department. read more

Bob in Service has been the one that we deal with time after time. Good to see that same people. He is very friendly an knowledgeable and there to answer any questions if we have any. read more

I was very impressed with the service and care we received at first. But it seems that service is only for show. Two weeks later and simple things, things that should not have even mattered, have become deal breakers. Simple questions have yet to be answered. Features that were promised have proven nonexistent. And a minor repair, promised to be taken care of three times, was ignored until I took it upon myself. To be fair, the service and parts department have been great to me. The person in charge of titles? A delight to speak with. But my promised "liaison" to these people has yet to actually complete anything. Unanswered calls and texts, nonchalant attitudes to promises unfulfilled, appointments abandoned without notice, and even an attempt at gaslighting me to believe things said never were. I regret purchasing a vehicle here. The vehicle itself seems good enough (though without promised features). But most importantly the luxury "experience" is lost in the end, and just like every other dealer I'm left on my own to handle, well, everything. read more

The service guys were beyond excellent and helpful. Very thorough in explaining the services my car needed. Very friendly. The best service I've gotten on any of my cars!! 10/10 customer service!! Thank you! read more

Two Audi dealers in Cincinnati: Don't even bother with the other guys. This dealer's service, level of caring, excitement for the brand, and beautiful showroom are second to none. They are my first Audi dealer and will be my last unless I relocate. I fear I would never find this level of excellence anywhere else! I would move in if they would let me. They always treat me like I'm the most important customer they have (which I know I'm not because I'm on a tight budget for an Audi fan!), and that matters. They treat my car like it's the most expensive one there (which it isn't by far). I always feel special there, and I drive away knowing my Audi is in good hands. A truly phenomenal team in a beautiful place. Highly recommend. read more

This dealership lists vehicles that are not actually available. There's an Audi a7 listed that I wanted to purchase and the response I got is they're not allowed to sell it. Likely because of the open recall, but then why listed as available? read more

Previously I loved my service with Audi, I actually referred business to them because of the quality of attention, communication and care. Over the past 6-9 months, I cannot even get a return call for standard maintenance. I left a voice mail 24 hours ago to purchase new tires and brakes...once again crickets. I will take all my business to a different Audi dealership and would encourage anyone who values service to do the same. Cars are commodities, it's the relationship, service and care that creates repeat customers. read more

Took my RS4 here for a recall. The service techs were incredibly knowledge and friendly. I was provided a loaner, which was really nice. The work was completed quickly. Communication was excellent. Great experience overall! read more

We went here because our $80k Q7 lost it's mind while driving cross country. The whole check in and check out procedure is slow and dated. Then 2 of the 4 issues were somewhat resolved and the other 2 we were told since they couldn't reproduce the error, they thought it was a fluke. I showed them video proof of it happening multiple times. So a week later, and the gps is still freezing, now our lane assistance doesn't work in addition to the active cruise control not working again. We have an airbag failure alert, a random parking brake malfunction while driving 20mph, and the garage door menu keeps malfunctioning. Now, as the 7 dealerships we called while driving cross country, we cannot get in for a half of week. read more

Thanks to the Audi Connection East for a great experience. George, Dylan and James did a awesome job helping me purchase a great S 5. read more

Audi Cincinnati East - Car Dealers Near Me - Cincinnati, Ohio

Audi Cincinnati East has the best customer service in the Area. Austin is particularly a great Embassador for that dealership. Far far superior to Audi on Montgomery. I take the extra drive out to Audi East because their customer service and service department is outstanding, even though Audi on Montgomery is 5 minutes away from where I live. read more

Avoid Audi Cincinnati East. If you love your Audi, have it serviced elsewhere. This is my recent experience with this dealer for service of our Audi diesel. 1. I was refused a car loaner because I had auto insurance with one of two very popular companies that are blacklisted by this dealer. Even though any damage to the loaner would have necessarily been paid by the carrier or me, I was refused a loaner. I have never been refused a loaner by any domestic or foreign car dealer. And my insurance company had never experienced this as well. So either all other dealers I have dealt with are wrong, or this dealer is wrong. Audi should never allow one of their authorized dealers to have such an unjustified and statistically anomalous loaner policy which can only discourage future purchases and service at this dealership. 2. Although I specifically scheduled a mileage-based service, the dealer scheduled a defaulted "fix" of my Audi diesel, which is actually an opt-in and NOT and opt-out recall fix. If I had dropped the car off after hours, that "fix" would likely have happened without me opting in. Again, wrong. 3. I also requested investigation of a transmission problem - which is a safety issue -- but since no code was found, the investigation stopped there, with no evidence of further problem solving. The service representative just callously shrugged his shoulders and advised that I return if the problem recurs, which it has. Again, wrong. 4. When I picked up the vehicle, the floor mats were just as dirty as before the service. Audi is a premium brand, and should perform a mini-detail of all serviced cars which should include a car wash and mini-detail of the interior. The mats should at least be shaken out. This is the experience we have consistently received at all other Audi and Mercedes dealers in the past. Again, wrong. 5. When I discussed my experiences with the service manager, especially about the loaner policy, he casually admitted that the dealer likely has lost customers over the issue, but adamantly defended the policy. His dismissive attitude and indifference were unbelievable, unwarranted and offensive. Again, wrong. read more

Good products good service good people! Servicing our A4 since 2014 and purchased our new S5 in 2018. Purchase was a good experience and Chris, Austin and John in service are great read more

I live in CA, but found the car I wanted at Audi Cincinatti East. Ryan was great to deal with, documents were sent FedEx next day and everything was done through email/text/FedEx. Easier process than I thought it would be. read more

I took my car here for service for almost four years. I never had a complaint. The service department was always top notch. When it came time to buy a new car, I really wanted to stay inthe Audi family because I had such a good experience with the service department. The sales department is literally night and day from the service department. The car salesmen I worked with originally (Michael) was pretty much incompetent. He was never able to provide me answers to specific questions I asked about the car I was attempting to purchase. In fact, I could barely read his emails because the grammar and punctuation was so bad. Then he passed me off to the sales manager (Todd), who was really just a prick. I'm not sure what his problem with me was but I wasn't going to do business with him. Then, they passed me off again to the used car sales manager (George). At this point I was a week and half into dealing with them and I still had not gotten the answers I asked for in my first email. On top of that, at no point in time, despite numerous corrections, did they ever get my name right. I just can't believe that this sales team and that service team are working under the same roof. If you need service, go here. If you want to buy a car, there is another Audit dealership on the other side of town. read more

The customer service is unorganized, and lacks professionalism. They do not follow through when they say they will call you back. I was scheduled to have a loaner car at my home. Instead, I received a phone call. When they asked me for my driver's license and car insurance information so they could bring the loaner car to me, they told me they were sorry that they could not accept Progressive Insurance. When I asked them why, they said that Progressive doesn't pay their bills? I didn't know this national insurance company didn't pay their bills. Thank you for sharing Audi Cincinnati East! I will never purchase another car from you regardless. read more

This has to be one of the weirdest situations I've ever encountered. I walked in around 4:30 on a Saturday. After walking around the parking lot for a few minutes and going inside for maybe 10 more minutes I walked up to a salesman to ask him if he was busy. I think his name was Robby. He was actually just chatting with another salesman. Told him I was there to look at the A4's. He had no interest in selling me a car. Kept coming up with reasons why I probably shouldn't get one. I told him what I wanted to pay per month and he said it'd likely be $100 more than that. I don't know if he knows how negotiations work. Usually I start with lowball number. They come back higher and go back and forth to get to the middle. They closed at 6, so maybe he just wanted to go home early. Just weird to see a salesman not want to sell cars. Usually I have to make excuses to leave a dealership. Here he was excited to clear out the building. Unfortunate for Audi because I bought a luxury car from another dealership an hour later. read more

I bought my Audi from Audi Cincinnati East in 2007. I always took the car back for regular service and oil changes in order to have the security of their in-house, lifetime powertrain warranty. However, when my camshaft went out and I tried to get them to honor the warranty, they said they would not because I had missed the 45, 55 and 75 thousand mile maintenances. Despite what their system may have said, I always took my Audi in every time the onboard computer told me it was due for maintenance. I also took it for all scheduled oil changes. This is not a reputable dealership. read more