Fantastic dealer to work with!…read more I had the pleasure of dealing with Troy, Andy, and Kathy in a recent purchase. Buying a vehicle across the country without ever seeing the car was a bit nerve-wrecking; however, the team gave me every record to buy with confidence. Extremely friendly staff and incredibly easy to work with. I would definitely recommend working with Luxury Motor Car Company!

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

I had a pleasant experience purchasing my vehicle. My salesperson, Jace, was personable,…read moreprofessional, and genuinely cared about helping me find the right vehicle. He was patient, answered all of my questions, and made the entire process easy and stress-free. I never felt pressured and truly felt that he was looking out for my best interests. Buying a vehicle can be stressful, but Jace made the experience smooth and less stressful. I truly appreciate his honesty, patience, and commitment to customer service. I would highly recommend him and the dealership to anyone looking for a positive car-buying experience.

Bought a car from this dealership and had about one week after buying and the engine light came on…read moreand the code pointed to catalytic converter took it to BECKS and their diagnostic was it didn't smell like eggs so it must not be it. They did not offer any other ways to fix the engine light from being on . Was lied to when buying the " so called covers everything extended warranty ". Was told it would cover basically everything except light bulbs , electrical, and cameras. Well , guess what isn't covered?? Yup. A catalytic converter. Had this car for months now and it has been nothing but trouble. If you want to get a nice vehicle with your hard earned money , do not go here!!!

Let's face it, the peace of mind you have knowing you can get from point A to point B safety…read more(especially if you are hauling children) is priceless. That said, I've been taken advantage of several times by bigger, name brand dealerships with the naive thought that they also cared about getting me to point A to point B in a safe, reliable, reasonably priced vehicle. I've been lied to, ripped off and all around discouraged with the tactics of these bigger dealerships (Honda of Marysville Oh and Dennis Hyundai of Dublin Oh) Naturally, when it came time to purchase yet another vehicle my guard was up. I spent a couple weeks searching for the right car but more importantly the right dealership! I drove and hour and a half to do business with A+. When I was there I was able to breathe a sigh of relief! Finally real people who actually cared about finding me a good deal. I get it, they've need to make some money too but I could tell that wasn't their ONLY motive. They didn't try and slip extra charges in while distracting me with small talk when it came time to sign papers (which has happened to me.) They didn't pressure me or make me feel like I was being taken advantage of. You can buy a car ANYWHERE (17 + millions cars are bought and sold every year) so it's not really about the car, it's who's selling it to you and what their intentions are as a whole. I recommend A+ to anyone who is looking to buy piece of mind along with a vehicle.

I bought a 2021 Range Rover from them. Mr. Perez said an oil change was performed on the vehicle…read more And it may have but the filter was never changed. The vehicle shut down on me twice two days after purchase. The dealership said that the oil filter looked like the original and was so clogged, the engine was barely getting oil. They basically told me that I should get rid of the vehicle as soon as possible. I'm so disgusted. I'm into over $1,000 in repairs and have only owned it a week.

Probably the best car buying experience I have ever had. Eric, Jake and Dave were the best. Also a…read moreshout out to "Burrow" their dog. He met us at the door. Back to the buying experience. Eric was very helpful and knowledgeable. . Thanks Eric, Jake and Dave.......and Burrow

Do NOT purchase a car from here UNLESS you are able to somehow get it thoroughly checked BEFORE you…read moredrive it off the lot. Don't go by what CARFAX said, the dealership, OR the apparent service records. NONE of it matched up, and we were told that if there is something wrong with it, let them know. "We are reasonable. Of course it is "as is", but we have been in business over 30 years because we are reasonable. If something is wrong with the car, let us know." Well, we let them know... We have already spent $450 within the first week on brakes which their reports said are good--checked in July, 2026 with at least 9 more months to go. NOPE! Brakes had 2 mm left. Pretty dangerous to be test driving a car at maximum speeds with so little to brake. And the exhaust with rust? $800. Leaking axle boot--$350. And the timing belt? Car description on website said it was replaced at 71K miles. Not what Carfax had. Didn't have it all in fact. Checked the sticker under the hood... Nothing there except a mechanic's name. I took down the VIN and called around to see if the timing belt was ever done. In my estimation, if I wanted to sell a car, that kinda stuff would be part of my due diligence. Dunno, maybe I'm just old school... So we contacted the dealership, hoping they would be true to their word. My wife called, and the guy said he would have Russ (our salesman) call Back. NOPE again. So my wife called him instead. Russ said he would contact one of the owners to return our call to work on this. Guess what... NEGATIVE. Is it deception? Miscommunication? Disorganization? Whatever it is, they haven't followed through. And we are out an extra couple thousand. Other reviews say they're nice guys. Sure, not a jerk in the bunch, but if they can't be counted on, who cares? Maybe this review will jog someone's brain and they will contact us. I would be happy to rewrite this review. And my son, as of Sept. 5th, needs a used car, pronto. Wish I could send him to Mason Car Company...

After searching for way longer than I wanted my frustration level was at its highest. The…read moreEnterprise Rental Co. Told to to check out their Car dealership. My first reaction was , "why not, I have been ever where else" ! Just a bit of history., I was coming off a Bankruptcy when my Niece was in an accident and the car was totaled , the very car that I reaffirmed on. So to say the least , I knew this car buying experience was not going to be enjoyable but then I went to Enterprise cars and found a very nice car and my experience was the best I could have ever expected. Non of this back and forth in and out of the "bosses office" negotiations .. Just plain this is the monthly payment and here are some other options to can add or not . They got me the best rate out if all the places I had been to and best of all was that they knew what I was facing and how much I had to work with and I walked in prepared for another let down but No, it was just the opposite ., they already had a couple cars that They knew they could get financing for me and with most of the options I wanted!! WOW! I would recommend this to anyone that might be looking ! A quarter of the time and none of the hassle! Carol

Great place to look for a car. Staff was wonderful and so friendly. Purchase was easy and Alison…read morethat helped us was wonderful and easy to work with. Will go back again and purchase another car

I bought a car for my son in North Carolina (I live in California). The car had a great rating and…read morewas considered a great buy from Autoguru.com, so I blindly purchased it. Inevitably, I gave them wrong information and screwed up the title before receiving it. They jumped thru so many hoops for me and made everything right, and fixed everything. At the end of the day, the car was impeccable, and incredibly, their service was better. Thank you TROY and MONTI!!!! All the best, Dave C

Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

This is the 2nd car I've purchased from the Loveland (Cincinnati area) dealership. Every flag went…read moreup when I was told to try Hertz. I consider myself fare minded and research all things without pre-judgement (I'm a researcher by trade and education). I do my best. However, with car salesman(women) and dealerships I am all in for stereotypes. I trust no one. 1st- There is NO HAGGLING. If you want to call it their gimmick so be it. It's politely and respectfully stated. Here's the car, this is your final price (taxes, etc.) for you to drive it home. 2nd- I paid cash, there was no push to get me into a loan. 3rd- No upselling. They ask if you'd like to hear about an extended warranty. I did. They told me. No bs price. Here's the warranty. You don't get anything else. No "here's a free mug if you buy the warranty." Simple. I took a pen though. It didn't have their name on it. It's not even an upsell- I just took it. 4th- I test drove it. Didn't like it. Drove another under no pressure. "Take it out for a while." That's your time frame "a while." The first test drive (first experience) it went to the shop. 90 minutes. They said price was solid, so was the car. 5th- Salesman. Great guy, James N. Not sure if I can give you his last name. We talked about the car a lot. Cool. Then we shot the s#@t about other stuff. GREAT guy. If he was an ass I still would have bought the car. Buy a car from him or just hang out. If you want call that a gimmick. 6th- The cars- research why rental companies sell cars at the 25- 30k mark. Easier to sell a car at 3oK miles than 40K miles. They want to keep the rental stock fresh. I don't like renting a 50 mile car that's 3 years old anymore than you do. 7th- The warranty that comes with the car is great. Look at the fine print- no b.s. Great. Look at most used car warranties. READ them. Deductibles and restrictions abound. READ the fine print. READ. 8th- My car had 3/4 tank of gas. Would have liked a full tank but I stole a pen so whatever. 9th- You have to PAY for the car. Only catch. Steal a pen- not the car. 10th. Longest Yelp review ever. Hertz- send me a free mug and I'll buy again. I'll send the pen back.

No pressure sales yet very cooperative with testing the three kinds of cars in which we were…read moreinterested. Sale was easy and we received our new title in less than a week