Keri was fantastic. She was very personable. Buying a car can be very daunting, but she made it so much more pleasant. Would absolutely recommend anybody looking for a car to go see her! read more

Poor communication, horrible follow up. Left follow up messages for multiple people with no call backs. Way to lose a sale.

Stopped on a Thursday to test drive a 2018 Ford Mustang convertible. Salesman named Eugene tried to assist me. Got the year wrong. Said it was a 17 when it was an 18. It was listed for $15,995. He then said that was the "credit" price and if I was paying cash (which I was) it would be $14,000. Test drove the car and it drove great. Asked him if he would hold it for me until tomorrow (Friday). He said they would hold it for $350 for 3 days. Told him I only had $200 on me, which he let pass, so I decided if it wasn't there when I was ready to buy, it wasn't meant to be. The next day, I got the settlement from my insurance and texted Eugene to see if the car was still there and if it was, I would come down with a $14,000 check tomorrow. His reply - Hi Ken, sorry I was busy. It's great that you're getting your settlement pay out, but I cannot sell a car for 14,000. I said "I guess I should have taken you up on the offer when you made it" and thanked him for his time. He then texted me again to argue that he quoted me the list price as the "cash" price, which he did not. Totally unprofessional. Just go somewhere else. Disaster avoided. read more

Workers nice enough to car appeared to look nice but when took it home after further inspection the seats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars read more

Your Salesman, Alex, was not friendly. Said we weren't interested in car after driving it due to the smell of cigarette smoke. His response, "Why did you test drive it?". read more

Found a car that I liked. Battery was bad. I was told not to shut if off on my test drive. I liked it. Called Steve's Auto Care that is 3mi down the road to do a pre-purchase inspection. Called Eugene at Premiere to let him know when my appointment was to have the car inspected at Steve's Auti Care. I come in right when Premiere opens on the day I have pre-scheduled to take the car to the mechanic for a check. It's 9am. Eugene is not there. At 9:20 I am told he is not coming. I ask to get the car. They can't get the door unlocked nor the car started (never put the new battery in). They did not pull the car around until 10:30 am. Hour wait for them to get the door unlocked and the car jumped. Told they would put a new battery in and fix the door lock. Steve's Auto Care was great. They test drove the vehicle and did their inspection on the vehicle. Radiator leaking. Back brakes scraping. Front brakes worn down to 25% even though car fac had said they had been recently replaced. Struts and shocks bad. And loud rattling noise on transmission. It was a 2015 honda civic (maroon color) with 89k miles for $12,995. The quote at the mechanics was for apprx $3,100 dollars not including what might be wrong with the transmission. I talked to the lady when i got back and showed her the report and asked what she could do as far as fixing these problems. She shook her head no as there was nothing more she could do for me. I had cash money to buy the vehicle on the spot and i had a trade in vehicle. I took off the morning from work which i lost 6 hours of work by time i got there. I was out $71 dollars from the pre-inspection, and the gas money to go to milford twice (first for test drive, and second to purchase vehicle if all went well with the pre inspection of the vehicle. All is good and well because the moral of this story is that i was about to purchase a lemon and it is well worth the few small losses that i am out of instead of losing $13,000 dollars. ALWAYS DO A PRE-INSPECTION AT A QUALIFIED MECHANIC BEFORE PURCHASING A USED VEHICLE!!! I was disappointed to see that Premiere Auto took no interest at all in trying to remedy this situation with me and it is sad to think that they will most likely still try to sell this lemon to someone else.​ read more

Refinanced the car shortly after buying it. They tried to tell me I couldn't get a refund on the gap insurance I purchased...I know better! Been in accounting for 4+ decades. The bank THEY financed me through sent me a letter clearly stating to apply for a refund for any gap insurance or extended warranty's purchased. THEIR bank also sent me a letter clearly stating Premier Automotive was to cut me a check for the unused portion of the gap insurance on 11-11-25. This is 12-4-25 and I still haven't received the refund. I originally applied the refund in August 2025. I would NOT recommend this place of so called business to anyone!!! I'm only giving a one star so I can post the review and warn others to steer clear of this place! read more

They sold us a car that they claimed had 1 owner and no accidents about 6 years ago. We just tried to trade it in and the dealership said it had 3 owners and it was totaled with structural damage. We cannot even trade this car in because of the structural damage. read more

They said they had done an inspection of the car and that it would be a safe car for our daughter. We put a deposit so we could take the car to our mechanic. He found so much rust underneath the car that had deteriorated to the point that it can never be repaired. When I asked about a refund or transfer of the deposit towards another car they said no because during the time we had it for the mechanic they could have sold it. THEY HAVE THE CAR STILL LISTED FOR SALE! knowing that it is not road worthy or fixable. read more

See all

They are very deceptive with the cars on their lot. A car my son wanted to buy had to be jump started every time, but he wasn't told that right away. 2nd car he looked at had some issues, he tried to talk the price down. They would not budge $1. They were very rude about it. There are way better used car lots in the Cincinnati area. Don't go here. read more

I guided my son buying his 1st used car. Alisha and Daniel were helpful, accommodating, and patience as we test drove several and eventually after a few visits, research and phone calls successfully made purchase. Alisha was great thru the entire process, no pressure but efficient. read more

I was satisfied until they wouldn't let me cancel my extended warranty because I was a few days over 30. So far so good after a month with the car but I realized I didn't really need the warranty and they add on extra fees at the shop. read more

Called about a car and they said the price online was cash only that if you plan to finance even with your own bank, the price was $1000 higher. read more

Had a great experience buying a vehicle with premier and the finance manager for was able and to find me a better rate than my bank!

Place is scammers..desperate to sale a single vehicle...will hard run your credit even before you step on property to even look at a vehicle..stay away.. read more

I went in for a trade of my 2014 Ford Fusion for a 2010 Buick Lacerne. I was honest about engine light and they haggled 500 off the reasonable ask after having inspection. Wasn't a big deal, but took their 10k car for inspection at Jessie's Auto nearby due to a noise I heard on the interstate... Jessie was honest. 2010 is going to have some wear and tear for the age of it. I ignored the rusted brake lines, old tires, countless codes and was only concerned over the fresh oil leaking from the seal. I told my wife we can't ask for that to be taken off the price. Came back with the car and asked for either half of the price of repair to be taken off the car, or for them to fix it wherever they please. WOULD NOT BUDGE!!! I'm walking away with 3 kids at home and a wife who clears 6 figures like me. They're going to sell it to someone in worse shape. Do whatever you want, just do your homework wherever you end up. We live in a cut throat society people! read more

I enjoy the laid back atmosphere. It's easy to choose a car in my price range and everything seems to have a decent history. There are a lot of cars available to see. read more

See all

I think there are some great deals that Premier Automotive Group offers but you have to read the fine print. Be aware, the prices they have listed online ARE NOT the same at the dealership and unless you scroll to the very bottom of the vehicle listing you will not know that. Also, I worked with London who is one of their tenured salespersons and she was extremely rude. I would not recommend anyone work with her. I overheard her use a racial slur as she spoke about another customer (who was working with someone else), she was visibly frustrated with the questions I asked and tried to avoid answering them, she was pushy, and she did not make any effort to ask any details about what I was looking for in a vehicle. Lastly, she accidentally called me back while working with another customer and when they left (without signing) she spoke about them negatively and then followed up with speaking about me negatively too. She did not realize she called me, I sat and listened to her conversation for nearly 40 minutes. London may not be a reflection of the entire dealership but my experience with her has curated much of my reasoning for this review. read more

Will sell a vehicle despite knowing structural issues which decrease value. Visible and structural rust on a vehicle (2011 Toyota Tacoma) which two separate Toyota mechanics noted, and dealer refused to negotiate, given other interested parties. I walked away as I refuse to be the bigger fool. Beware, this dealer cares about nothing but turnover. Not a place to seek value unless you have an abnormally high risk tolerance. Buyer beware. read more

Bought my daughter a 2014 Honda CRV about a month ago . Santa Chambers was the salesman . I was told there were no issues with the vehicle . After driving maybe a hundred miles , the vehicle went into the reduced power safety mode . I called the dealership to see if theyd help in any way . They said no , all vehicles are sold as is . I get it , but i just bought the vehicle , and only put a few miles on it . Had to have it towed to a shop . Premier has a decent selection , but they will not help you , if you get a bad one . I was disappointed enough to write this review . take it for what you will . Ill never buy from them again . read more

So far the car has been fine, but after we had $800 put down on a no refundable deposit to hold the car is when we found out about ALL the bullshit hidden fees and the warranty my husband added doesn't start until after you get the title on the car!! Then they told us after we paid well over a $1000 more than originally agreed upon that if we couldn't get the car by the next day we would have to pay $75 per day storage fee!!!!! read more

My husband bought a Ford f150 truck here a couple weeks ago from Santa. We were recommended this dealership by my brother who has bought 2 cars from them without any issues. My husband said that Santa was a super nice and helpful guy. My husband spent months searching for the perfect truck so he was very happy to find it here. When he came home with the truck we realized that there was a short in the radio(obviously something minor and easy to fix) so i called and they agreed to help us by paying to fix the radio which Is awesome customer service in my opinion. Thanks Santa and premier ! read more

I bought a Mazda3 from them back in May. I wrote a check, and they said they would mail the title after the check cleared. No big deal, the paper plate was good until July 1st. Roland was great to deal with while we were there. We got there before closing, and he stayed late to close the sale. The last week of June, we called the dealership asking where the paperwork and title were. They said they mailed it, and wouldn't give any further info. I did some reading, and the IN BMV said out of state paperwork can be mailed to them. I went into a local branch, and they have no record of the VIN. I've been calling the dealership repeatedly this entire month, and I just keep getting told that the title clerk is on vacation out of the country, and they will call me back. I've talked with Roland, and he says he will look into it, and he has yet to call me back. read more

There was a bunch of cars in a good price range but don't be fooled. They are extremely rude!! We walked in and said I had a time frame of a month and he told us he didn't want to waste our time or his. I asked to see a car and he pointed outside and said it's somewhere out there. The majority of cars were covered in snow. We ended up leaving. I told him I wanted to run it by my dad before buying anything and he assumed he was my co-signer. His loss we were paying cash! It's the middle of the pandemic and the salesman's couldn't even wear his mask over his nose! DON'T GO HERE! ** also take some time to look at the bad review replies by the business on google review. They are ridiculously disrespectful and it looks like people have a bad experience purchasing read more

I'm reestablishing my credit and I went to Premier Automotive to do that. I seen and fell in love with a 2003 Mercedes-Benz E320. The Vehicle only has 50k miles on it, I've worked at Mercedes and I stand by the craftmanship of the product. I drove the vehicle and it drove like a dream. I was very excited and decided to purchase the Vehicle. I brought the vehicle on a Tuesday and by Thursday, I heard a whining noise, sounded like a power steering issue. I had my vehicle towed to Mercedes-Benz and they informed me that the Power steering is shot! I need a whole new Power steering Suite, that will cost $3800.00 to fix! After catching my breath, I was floored. That was a very dangerous situation to be in. I drove from Dayton, OH, what if the Power steering locked up on me on the highway!? I put a hefty down payment, have a car note and now have a $3800 problem. This place should be ashamed of itself for putting it's customers in this type of situation. I drove the vehicle for 2 days, that issue was there when I brought the vehicle and they sold it to me that way! How do you sleep at night knowing that you're putting your customers in danger? I guess all they care about is the money. I spoke with my salesperson, and he could care less, the finance manager, said, I have nothing to do with the cars, I just work with the bank. Please, Please protect yourself better than I did, before you sign or purchase a vehicle from this place. They're dishonest, underhanded , and crooked! Absolutely NO concern for their customers! I would NEVER recommend this place ! EVER! read more

I only owned my car for about an hour before I heard a metallize noise coming from the engine and I took video of noise, pictures of the check engine light being on they claimed they fixed and sent it to their email and to the salesman cellphone and left many messages with no reply. After a few days of no response I called from another number and the salesman answered and I brought it to his attention and he said it was my problem even though he assured me that if anything happened in the first few days they would take care of it. That noise got louder gradually and led to the push rod shattering and blowing a hole thru the block. Had it been addressed when I asked them to I wouldn't be without a car that I can't afford to fix right at Christmas of all times. Nothing like a $11,000 paper weight! read more

Premier Automotive Group - Hole in the oil pan the push rod blew thru. - Used Car Dealers Near Me - Milford, Ohio

We rented a car and just drove all the way here from Louisville, Kentucky with plans to buy a 2008 Ford Truck that was advertised online. Beware that there is rust all over this truck and several other vehicles on this lot. I decided while my husband was test driving the truck to look up the reviews on here, and thank God that I did. Rust seems to be a big issue here on this lot. My husband asked about the rust and the salesman said, "no rust, we are extremely picky." We decided to go with our gut, and the reviews and go elsewhere. read more

got my first car from here, it runs great, it was a great price the only thing is that it had no back speakers and we weren't made aware of it. read more

Buyer Beware!! I am out of state buyer for this 2012 acura. The dealer required customer to have the car inspection before they would sell it. I paid for the car inspection and the car has major rear oil seal leak. The finance manager was selling me the 2 year used car warranty. I kept asking for the fine print of the warranty several times but he showed me the one page coverage summary only. I finally added that warranty. Before sending me the paperwork, they required me to wire $350 deposit. I did wire and then paperwork and warranty fine print came. There are several unexpected fees in the bill of sales. In addition, the fine print showed the excluded items and the warranty is pretty much useless. I asked the finance manager to clarify the fee items and take out the warranty. He agreed and sent me the revised paperwork. I waited for almost 5 days and no paperwork came. I called and the finance manager said they wont continue the transactions and he said he cant do anything and can't return the deposit. They said because of delay in transaction they missed the opportunity to sell the car to other potential buyers. What a BS. The truth is that they sold the car to other buyer while our transaction is in progress and now they refused to refund my deposit. They have a shady business practice. read more

Bought a 2010 Toyota Prius from Phil Chambers - good price and good customer service. Quick and easy! Went above and beyond for customer service and was always available for questions read more

BEWARE!! If you're looking for a reliable used car, look elsewhere. This dealership is shady, and chances are if you're looking at them it's because you think you've found a great deal, a vehicle priced just below what the competition is at. Look at ALL of the reviews. Lots of 5 stars, lots of 1 stars. This says you have a 50/50 chance of having a good experience here. With as much money as you're investing in the purchase of a vehicle, you should want better odds. If they inspect the vehicles at all before selling them, they do a very poor job. Simple things overlooked. Other reviews note these cars come from rust belt states, and a quick look under them proves this point. Some of the cars have been sprayed with black undercoating to hide the rust. I went through the sales process, and they'll ask you to sign paperwork stating you'll work out any issues you have with them before you can take legal action. That's not good. I purchased a Toyota 4runner from them two weeks ago. Mark Lewis was my salesman. When I test drove it I noticed the rear suspension was very worn causing the vehicle to sway left and right on the highway. Now, I'm a DIY mechanic so this wasn't a big concern and I purchased it anyway. Not their fault, but had they test driven it first they would've noticed it and should've fixed it before selling. Honestly, for what I paid for the 4runner plus a little money to repair the suspension the cost would still be below the competition. Wrong. Once purchasing the vehicle my rear axle seals blew and ruined my brakes. This is a more complicated repair so I took it to a professional mechanic. Once my mechanic got underneath it he found the fuel tank straps had rusted away and my tank was about to drop. This would've easily been noticed if they inspected their vehicles or cared. Now, I'm $3,600 into repairs and it's not done yet. HOWEVER, this is far from the worst. We then found out the frame of the vehicle is BENT. Now this will cost a lot of money to fix if it's even worth it at all, and it's obvious that this deal was too good to be true. I got screwed. Trying to work with them is difficult. I've tried to call many times since finding all of this out, and I have to leave a message every time. No call back. Only way to get through is to call the main number, but once I said who I was they sent me to voicemail again still with no call back. This is going to be a struggle and it could have been avoided if I had the vehicle properly inspected first and paid attention to these reviews. I paid with cash, but a lot of other reviews mention endless issues trying to finance a vehicle here too. It sounds like it's impossible to have a good experience here. BIGGEST PIECE OF ADVICE: If you're looking at a car either at Premier or elsewhere, have it inspected by a 3rd party mechanic. Any dealership that has an issue with that is shady. read more

Our experience with Robert Sebastian today was abysmal. It started with a phone call to see if the two cars we wanted to test drive were still available. Robert told us he had the keys for one car, but for the second one the keys were missing. He said he'd "investigate," before going on to volunteer just how cutthroat it is and how other employees sometimes lie about where the keys are. This would later prove true after Robert ended up being a disaster and his co-worker apologized for Robert by telling us that he's going through a divorce right now. Ouch. The first car we drove was a 2014 Ford Focus. It made a weird noise while driving, and reeked of dog. Robert explained this away by saying that it's some transmission issue that Ford has already been sued for 3 times, and "they all sound like that." Not comforting. The second car was a 2014 Ford C-max hybrid. We liked this one better, nothing too glaring, though the brakes pulsed a little bit. The real issue was that it's been for sale for literally 8 months, since 9/30/20, which was sketchy to us. So we asked him for their inspection, since the CARFAX report had no recent inspection information. Robert informed us that they DON'T SHARE their inspections because the shop is "not public." Why? Because if they did, they could held liable for giving false information. OK, but why would that matter if they're an honest business anyway? He said "we can't afford the insurance, it would cost $30000." Make of that what you will. Robert told us we could get an inspection performed anywhere. He kindly offered that we could take the car wherever, as long as we brought it back by 8 PM. So we did, we took it to Milford Auto Care (10/10 highly recommend them). They found that the connection you hook a scanner up to read any error codes was not where it's supposed to be, and appears to have been hidden back behind the dash (as oppose to near the door). Very suspicious. When he finally pulled it out and connected, he found dozens of error codes, issues relating to the engine, transmission, ABS, and more. They were not current error codes, so there was no way for him to know when. You know who might know? The owner! But they don't share any of that information. In addition, the brake rotors were glazed and rusted, which explains why the brakes pulsed. The rain could've caused that, with the car sitting there unsold for 8 months. Lastly, one of the tires seemed out of alignment. In total with parts and labor he told us it would run us about $840. Armed with this information, we returned to the dealership to negotiate with Robert. Big mistake. Robert started off playing dumb about the error codes, first saying that the suspiciously hidden part"couldn't have been hidden if the mechanic found it." I told him perhaps we could clear up those error codes if they'd simply share the inspection info they had. No dice. So we moved onto the brakes. Robert first insisted that it's not a "performance" issue. He called it cosmetic. I explained that the brakes pulsed and that's clearly a performance and safety issue. He actually asked us to DRIVE HIM to demonstrate the performance. Unbelievable. So we called his bluff, and took him out and showed him all the rust, and then got in the car and started driving him. WITHIN LESS THAN 2 MINUTES he announced that whoops, he forgot about another client who was out on a test drive and so he needed to return to the dealership. We obliged. I reiterated our concerns, at which point he told me "I think it would be best if we found you a new salesman. From this point we can just be friends. Is that ok with you?" I really had no idea how to respond to this, so I told him "whatever you think is best." I then started "it's just that from our perspective-" at which point he cut me off and said in a very soft and pouty voice, I KID YOU NOT, "I don't want to talk about it, just drive me back." We drove back in silence. Another salesperson apologized and told us about the divorce. She refused to budge on the price. We shook hands and left. read more

I've recently been in a car accident and my car was considered totaled. I had been looking for a decent reliable car within a good price range and "Santa" was totally helpful and very professional. He got me the car I wanted fast and easy ! Would recommend anyone who's looking for a decent car with reasonable prices , the drive was totally worth it. read more

Great experience. Rob was so good to work with. Easy transaction, in and out with no hassle. Nice people. Nice place with a big selection. Definitely recommend this place and Rob in particular. read more

This is an edit of the review I left a year ago I've put more money into this car then it's worth they sold it to me with busted axles and a blown top mount on the passenger side shock and now I look back they were shady about the car I'm never coming back here nor sending anyone here read more

I bought a car from them as is and I told them when looking at the car that I smelt mildew and the car sales man right away, Craig, told me that he was Forsure it was just because they left the window down. Said it confidently, which made me believe that it was only a minor issue, like all I gotta do is air it out and it will be okay. Well with not even owning the car for a week it's pouring raining, I wake up from my friends house and there's puddles in my car! So immediately I call them because they lied. When I get there they claim they didn't know anything about a leaking problem. I doubt that. If you don't know much about the car, don't sell it then. I wanted my money back and they refused. So they offered to reseal it so it won't flood anymore but didn't even have the decency to even get the water out of my car. So of course my car sat in the hot sun all day with all the windows up and got humid and moist inside the car and now smells like mildew and mold. Thanks to you guys I have to waste money on an issue that you guys should have taken care of. Don't buy from these people, they obviously don't know what they are doing even if they claim they didn't know that issue was there. You shouldn't be selling a car to anyone without making sure the car is fixed or warning customers before hand of any issues. read more

See all

Working with Rob S. was just great. My sister and I went to buy a car from Premier and it was an excellent experience. He took his time and went out of his way to NOT get a bunch of other customers while he was working with us. read more

I was right at the point of giving them a deposit on a vehicle that I was ready to buy and they notified me that someone else had already given them a deposit so my deal was cancelled. Didn't matter to them that I was right in the middle of a deal or that I had already paid for an out of state inspection. They didn't even offer to pay me back for it. Not a very ethical way to do business. read more

Very untrustworthy. Within days of purchasing a car, the brakes/wheel starts making a noise. We have had the car there to repair the brakes/wheel multiple times. They do not have a manager and was told that the owner is too busy to speak to customers. We have spoken to Mark , our salesman, and Phil with no resolution. We are not allowed to speak to the service department or allowed to have a service technician ride with us. We requested a written copy of everything they have supposedly done to correct the problem from Mark. Still have not received the list and the car still makes the noise. read more

Highly recommend Mark L. Made everything quick and painless. Good service. Thanks mark!