Very disappointing service. Had to take my car back for 2 service issues that were supposedly…read morerepaired 10 days ago. After waiting 2 1/2 hours, the young lady called my cell, as she must have forgot she lead to me their waiting area. Anyway, she tried to say I now needed a window motor for a different window which they never repaired before. They were also suppose to reset the steering wheel to center after an alignment but that wasn't done very well either...... This place has serious issues and needs leadership to fix.

The worst service department response ever! 1st attempt -…read morecalled and got transferred - they hung up on me. 2nd attempt - I left a quote request on the website chat bot. 4 days later - still no reply. 3rd attempt - I called again. 3 separate phone calls to the service department....no answer. 4th attempt - called again later...spoke to someone that said they would pass my quote request on....2 days later, still no response. 5th and final attempt - emailed my request from their website - no response. How they're in business still is a mystery!

This has been one of the best experiences I've had buying a used vehicle. When I called to inquire…read moreabout the truck they had listed online the first thing I was told was "It has to go in for repairs before we can sell it.". Just over a week later I drove 3 1/2 hrs to buy the truck. They even put new wiper blades on it without me asking just before I drove it off of the lot. I couldn't be more happy!

I love this dealership. I have bought 2 vehicles from them and plan to only buy from them in the…read morefuture. Their sales team is wonderful. I deal with Mike Eimer for my purchases. He is awesome. Friendly and pressure free. I know a few of the other sales team as well. Just great fellas. The financing is usually very accommodating, straight forward and easy to understand. The service department is wonderful. Jim and Dottie know their stuff! Yes sometimes you have to book an appointment but it's worth the wait. I had let my oil change run critically past due by not understanding the new display on my vehicle. Jim got me right in, unscheduled. My wait was very reasonable considering they were lined up out the door when I arrived. He even had them complete some recall work on my audio that I had forgotten about. It's a very clean dealer ship. The waiting room has great leather chairs, tv, and free doughnuts, candy, juice, coffee and wifi. There is even a children's area. This dealership has earned my loyalty and respect. Thank you Castrucci Chevrolet Sales & Service in Milford for being utterly phenomenal.

Beware of Allstate extended warranty!!! At the time we were…read morea rice duty military and relied on the dealers expertise. In 2020 (Covid) we bought a 93000$ Explorer 4x4 conversion van from Mike Castrucci Chevrolet/Conversionvanland. When we were doing the sale online the salesman insisted for us to purchase the seven year Allstate extended warranty, with the explanation that it was a conversion and some of the factory warranty would not cover. Turns out we are now facing a drive train repair which was converted because of the 4x4 and Allstate is refusing the claim. Allstate told us the contract should have never been sold to us. Since this dealer claims to be the largest conversion van dealer in the country, they should have known that this was fraudulent and incorrect to begin with, yet they acted as the agent sold this expensive contract to us anyway. We are now stuck with this expensive repair and no recourse to recover any money on top of the thousands we had already spent on this fraudulent contract. We have now filed a formal complaint with the board of insurance, and the state. We are also hiring legal representation to seal action against Allstate and the dealer. We will update as progress unfolds

Easiest and most honest car buying experience I've ever had. The car prices are fair and we were…read moreable to work out the best price without being haggled. The staff is knowledgeable, fair, and understood our needs. I would definitely recommend them to anyone looking for an inexpensive used vehicle.

Terrible experience. According to the sales guy, the sticker price is the only price. No…read morenegotiation on price at all. Plus there was no gas in the vehicle for the test drive and they would not reimburse us for the gas we put in for the test drive. They were not honest about the engine codes. We were also told by an employee on the lot that they won't give a fair price on a trade. (His wordsv they won't give you nothin for your truck. You're better off selling it on Craigslis)

Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

Your Salesman, Alex, was not friendly. Said we weren't interested in car after driving it due to…read morethe smell of cigarette smoke. His response, "Why did you test drive it?".

My retired Usmc husband and I decided to purchase a car for our daughter's graduation present. We…read morefound her a great used vehicle however it was located in another state. We made contact with Mid America and paid full price to have the vehicle transported to our home state of Idaho. The online listing stated Veteran friendly, multi point inspection and had pictures of the vehicle with its top down and in great shape. Received car and guess what! The convertible top won't open. Immediately contacted Jeremy Sparks MGR and he sent us an email that he would have a resolution to our issue. Well a week went by and he never reached back out. So I called him and actually spoke to him on the phone where he said they would try to get to the bottom of this issue. Unique situation since we are in another state. That was a month ago. I've called weekly and he is not responding to any of my messages. Needless to say, I should've never done business out of state. If it sounds too good to be true it probably isn't . This dealerships took our money and sold us a faulty vehicle knowing full well the car's convertible top didn't work. Would hate to see how they treat the average customer since they don't care about their Vets. Been dealing with this is May. The car has been parked since May!!! What a memory for our new graduate. She gets to look at her convertible but cannot drive it. Mid American has failed Veteran families and out of state Customers. They should be ashamed of themselves.

Dealership scams anyone they can. Not willing to work with you to make things right and will just…read morerun circles around you trying to get you to go away. Fake reviews on Google, look at the negative reviews. It's shocking how many people have been screwed by this place.

Funny reading the review above. I had a very similar experience with "Bob" on a truck listed on…read moreHemmings. We talked back and forth for a few days and when I told him the truck was not Teal, but is actually Obsidian blue, which is what it was in the pictures, he says to me "Doug, got your message about the color of the truck.The window sticker calls the color Teal Clear, so I'm guessing they know what they built." Now, he wouldn't provide me with the window sticker he claims he has so I can sort that out, but it didn't actually matter to me. I know the colors because I actually used to own the same year truck in Teal and the colors aren't even close. Furthermore, the truck has 2 different license platet on it in the pics. He claimed to be selling it for his "neighbor", and that he titled the truck in his name, which if he is a dealer, that just doesn't add up, none of his stories hold up. The headliner has clear water staining and he tried to sell me that it "must be from the rear sliding window" which is inches below the headliner and there is no way water flew up, in and soaked just one area. His final communication was: "Doug, I'm out of the office for a few days, got your message about the color of the truck. The window sticker calls the color Teal Clear, so I'm guessing they know what they built. I'm not interested in further communications on this vehicle. Bob" No explanation and that ended the sale. Seems to me, there is something very shady with "bob" and his sales practices. I think I actually dodged a bullet with this one based on the other review being and sounding so similar.

Business listed at the same address as "Ultra Automobile" (a classic car dealer) posted a car for…read moresale in Milford, Ohio. The posting as of this writing is on ClassicCars.com. Upon my inquiry about the car, "Bob" informed me the car is in NC and not in Ohio. He then asked for a deposit up front without even showing the car. Further, he refused to show proof of ownership. He stated in an email to me (quoted exactly as he typed it): "I'm not interested in messing with you or any of your concerns."

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.