Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

Your Salesman, Alex, was not friendly. Said we weren't interested in car after driving it due to…read morethe smell of cigarette smoke. His response, "Why did you test drive it?".

They tried to scam me by listing the price of the vehicle $24,995. When i went through the…read morepurchasing process they tried to sneak in a $800 fee for a rear brake lights safety product (supposedly added on already). Their hope is that people will be tired from the process and just pay it. Little do they know this dishonest scam will likely put them out of business.

CROSSROADS SCAMS CUSTOMERS BY FORCING CUSTOMERS TO PAY $800 FOR AN AFTERMARKET ACCESSORY THAT IS…read moreTECHNICALLY ILLEGAL. They install an accessory that makes the rear window brake light flash when you are braking. You can buy parts for $50 or less that will make your rear window brake light do this. The install can easily be done in less than an hour. Other dealers pull this scam on customers and make a few hundred easy bucks by charging an average of $300 - $500. Crossroads charges $795!!! Ridiculous! On top of that, accessories that make the rear window brake light flash ARE ILLEGAL! Crossroads will try to argue that this is not true, but you can easily read about it online. Just use AI and ask about the legality of this. I've included some info from Google AI to give you a glimpse into the fact that this accessory is a rip-off and it's not even legal. My Question posed to Google AI: Some car dealers add an accessory that makes the rear window brake light flash and then charge the buyer hundreds of dollars for it. Is that a good deal for the customer? Google AI Answer: No, it is generally considered a poor deal for the customer. While the feature is marketed as a "safety essential," the price charged by dealerships rarely aligns with the actual value of the product or the effort required to install it. Financial Value: You are paying a 2,000%+ markup. The hardware is a simple pulse module worth about $15, yet dealers charge $300 to $500. Installation Effort: It is a 10-minute job that involves clipping a single wire. Most shops would charge a fraction of the dealer's price for the same labor. Insurance Myths: Dealers sometimes claim it will lower your insurance premiums. In reality, most insurance companies do not offer a specific discount for pulsing third brake lights. Resale Value: This accessory adds zero value to your car's trade-in or resale price in the future. If a dealer insists on charging for it, it is often a "shell game" used to increase their profit margin on the vehicle. My Question posed to Google AI: Is it illegal to have an accessory on your car that makes the rear window brake light flash when you are braking? Google AI Answer: In the United States and Canada, adding an accessory that makes your rear window brake light (CHMSL) flash is technically illegal under federal regulations. Key Findings: Steady-Burning Requirement: Under FMVSS No. 108, all stop lamps, including the CHMSL, must be steady-burning when in use. Prohibition on Flashing: NHTSA has consistently maintained that pulsating or flashing brake lights do not comply with FMVSS 108, citing potential confusion and distraction for other drivers. Manufacturer/Dealer Prohibition: Manufacturers, distributors, and dealers are forbidden from installing devices that cause the third brake light to flash. Exceptions: The only exception to the steady-burning rule is for turn signals or emergency flashers. Liability: In the event of a rear-end collision, an opposing attorney could argue that your non-standard, illegal lighting confused the other driver, potentially shifting civil liability to you.

Easiest and most honest car buying experience I've ever had. The car prices are fair and we were…read moreable to work out the best price without being haggled. The staff is knowledgeable, fair, and understood our needs. I would definitely recommend them to anyone looking for an inexpensive used vehicle.

Terrible experience. According to the sales guy, the sticker price is the only price. No…read morenegotiation on price at all. Plus there was no gas in the vehicle for the test drive and they would not reimburse us for the gas we put in for the test drive. They were not honest about the engine codes. We were also told by an employee on the lot that they won't give a fair price on a trade. (His wordsv they won't give you nothin for your truck. You're better off selling it on Craigslis)

Glen is fantastic, very knowledgable and does great work. Will be using him again in the future.read more

From the owner: We specialize in helping all customers get good reliable transportation at a fair price. We offer…read morebank financing with competitive rates, we specializing in financing for good people whom have had some credit issues in the past, in today's economy and with the woes of the housing market there are many, and we are here to help. Stop in and see what we can do for you.

This has been one of the best experiences I've had buying a used vehicle. When I called to inquire…read moreabout the truck they had listed online the first thing I was told was "It has to go in for repairs before we can sell it.". Just over a week later I drove 3 1/2 hrs to buy the truck. They even put new wiper blades on it without me asking just before I drove it off of the lot. I couldn't be more happy!

I love this dealership. I have bought 2 vehicles from them and plan to only buy from them in the…read morefuture. Their sales team is wonderful. I deal with Mike Eimer for my purchases. He is awesome. Friendly and pressure free. I know a few of the other sales team as well. Just great fellas. The financing is usually very accommodating, straight forward and easy to understand. The service department is wonderful. Jim and Dottie know their stuff! Yes sometimes you have to book an appointment but it's worth the wait. I had let my oil change run critically past due by not understanding the new display on my vehicle. Jim got me right in, unscheduled. My wait was very reasonable considering they were lined up out the door when I arrived. He even had them complete some recall work on my audio that I had forgotten about. It's a very clean dealer ship. The waiting room has great leather chairs, tv, and free doughnuts, candy, juice, coffee and wifi. There is even a children's area. This dealership has earned my loyalty and respect. Thank you Castrucci Chevrolet Sales & Service in Milford for being utterly phenomenal.

Beware of Allstate extended warranty!!! At the time we were…read morea rice duty military and relied on the dealers expertise. In 2020 (Covid) we bought a 93000$ Explorer 4x4 conversion van from Mike Castrucci Chevrolet/Conversionvanland. When we were doing the sale online the salesman insisted for us to purchase the seven year Allstate extended warranty, with the explanation that it was a conversion and some of the factory warranty would not cover. Turns out we are now facing a drive train repair which was converted because of the 4x4 and Allstate is refusing the claim. Allstate told us the contract should have never been sold to us. Since this dealer claims to be the largest conversion van dealer in the country, they should have known that this was fraudulent and incorrect to begin with, yet they acted as the agent sold this expensive contract to us anyway. We are now stuck with this expensive repair and no recourse to recover any money on top of the thousands we had already spent on this fraudulent contract. We have now filed a formal complaint with the board of insurance, and the state. We are also hiring legal representation to seal action against Allstate and the dealer. We will update as progress unfolds

Very disappointing service. Had to take my car back for 2 service issues that were supposedly…read morerepaired 10 days ago. After waiting 2 1/2 hours, the young lady called my cell, as she must have forgot she lead to me their waiting area. Anyway, she tried to say I now needed a window motor for a different window which they never repaired before. They were also suppose to reset the steering wheel to center after an alignment but that wasn't done very well either...... This place has serious issues and needs leadership to fix.

The worst service department response ever! 1st attempt -…read morecalled and got transferred - they hung up on me. 2nd attempt - I left a quote request on the website chat bot. 4 days later - still no reply. 3rd attempt - I called again. 3 separate phone calls to the service department....no answer. 4th attempt - called again later...spoke to someone that said they would pass my quote request on....2 days later, still no response. 5th and final attempt - emailed my request from their website - no response. How they're in business still is a mystery!

Outstanding customer service! You are not an afterthought at this dealership. Staff goes above and…read morebeyond to be certain that your experience exceeds expectations.

We have a skilled and knowledgeable sales staff eager to assist you in the purchase or service of…read moreyour smart car. Located in Cincinnati, Ohio, the staff at smart center of Cincinnati will help you find the smart vehicle of your dreams. At smart center of Cincinnati we offer a searchable online inventory of new smart, along with well-maintained pre-owned vehicles by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new smart or quality pre-owned car that you have been searching for. Smart center of Cincinnati has taken the meaning of customer service to heights never before seen in Ohio. Complimentary services that are offered to our customers include: vehicle pick-up and delivery, complimentary car washes six days a week and an expert delivery specialist to guide you through the nuances of ownership and operation. Whether you are looking for a smart, or a pre-owned car or truck, smart center of Cincinnati is here to help. The entire staff at smart center of Cincinnati looks forward to serving you!

They sold me a 2015 Kia Sportage in 2021, 5 years later and 40k+ miles it's still on the road and…read morehas had well below avg maintenance costs.

We had a difficult time getting the title for a fully paid for car. They said they would mail it…read more A week later we still didn't have it. We contacted them again and they said they would mail it again. It was already past 30 days. The Ohio BMV says the title transfer should take place within 30 days of the purchase. We finally got it in the late afternoon the day before the temporary tag expired. There was no explanation for the delay.