Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

sold my 60 year old mother a jeep with a transmission issue. the dealership told her the noise…read morewasn't anything to worry about. they even told her the non-working radio was a simple reset but then didn't reset it and fast talked her out of the dealership without resolving the issue. told her over and over that it wasnt and she trusted them. i will be contacting the attorney general to report this.

Car broke down 2 days after I bought it. Took them 2 weeks to come get it for repair. Had it 6…read moremonths and put $6000 in the car because of the crappie repair they did with substandard parts. Caused problems with the entire car electrical system

I had a pleasant experience purchasing my vehicle. My salesperson, Jace, was personable,…read moreprofessional, and genuinely cared about helping me find the right vehicle. He was patient, answered all of my questions, and made the entire process easy and stress-free. I never felt pressured and truly felt that he was looking out for my best interests. Buying a vehicle can be stressful, but Jace made the experience smooth and less stressful. I truly appreciate his honesty, patience, and commitment to customer service. I would highly recommend him and the dealership to anyone looking for a positive car-buying experience.

I can't say enough about three gentlemen I dealt with in buying my car!! My salesman Levan…read morelistened to me AND what my needs were in a vehicle. I needed to move rapidly, firing questions and make a deal. I would recommend Levan for anyone who wants a genuine and honest salesman. He didn't push or pressure, and I could sense his knowledge of cars! Jay in finance had the deal wrapped up promptly and we even discussed our own children. I will continue to use this company from now on, and plan on taking my daughter to trade her car in. I have to say Willie tops off the greeting by the front entrance... the type of gentleman you want to go back and just visit with!

Bought a 2026 Bronco from Fuller Ford. The experience was exceptional. Had negotiated price via…read moreemail, went to store to finalize paperwork, was in and out in 1 hour. 7/10/26 - Amendment - After having my Bronco for several days I noticed 2 of the roof panels were damaged, paint problems. Who would think to inspect roof when picking it up. I contacted Fuller Ford (Tony, Business Manager) and within 2 hours they had sourced new panels and I picked them up same day. That is the textbook definition of phenomenal after-sale customer service.

The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

This review is for the car sales department. Had done a bunch of research and determined that a…read moreToyota Hilander hybrid was the right car for my family. Found through cargurus.com that Jake Sweeney had a car i was interested in. I live in WV, and the dealership was in OH, so our entire business was conducted via phone and email. The car price was in context of other Hilanders i had seen per year/mileage. From the get-go the sales person, Jason Vaughn was communicative, and preemptively sent me a video walk through, showing the inside and outside of the car. He was very responsive and we were able to get a deal done via the phone. There weren't a bunch of random fees, the only additional thing was a protective coating they added to the car (~$300) and a doc processing fee (~$400), which, honestly i was fine with as i was expecting more in the way of random fees, having had that experience with other dealers. They also gave me a discount that essentially waived those fees. Jason pointed me in the direction of a reputable car transport company, which worked with our schedule to deliver our new car in about a week at a competitive price (around $700). The thing for me that makes this a 5 star rather than a 4 star review, was that post the sale, Jason continued to be communicative and help us. I had a title issue (needed it to be an OR title for me and my wife, but we received an AND) which Jason researched and let me know that it came down to state regs and OH didnt have OR titles. I also had questions about the protective coating they added and he went out and sent me pics of the bottle so i could see what washes / waxes / coatings were compatible. Overall my bar for used car dealers is pretty low, but Jason and Jake Sweeny made the process of finding and buying my car easy and smooth, and surprisingly, still were communicative post sale. Would recommend this place and Jason Vaughn specifically as a good person to work with.

Great experience buying a new car! We had been looking…read moreonline for a week or two - so we had an idea what we wanted. We came in and asked to see a particular car on their lot. Test drove it and then bought the car. In about 2.5 hours from the time we got there I was driving off the lot with my brand new Mazda. Our salesman, Joe, was awesome! No hard sells on fluff. Friendly and helpful. So far I'm really enjoying my new Mazda!

Probably the best car buying experience I have ever had. Eric, Jake and Dave were the best. Also a…read moreshout out to "Burrow" their dog. He met us at the door. Back to the buying experience. Eric was very helpful and knowledgeable. . Thanks Eric, Jake and Dave.......and Burrow

Do NOT purchase a car from here UNLESS you are able to somehow get it thoroughly checked BEFORE you…read moredrive it off the lot. Don't go by what CARFAX said, the dealership, OR the apparent service records. NONE of it matched up, and we were told that if there is something wrong with it, let them know. "We are reasonable. Of course it is "as is", but we have been in business over 30 years because we are reasonable. If something is wrong with the car, let us know." Well, we let them know... We have already spent $450 within the first week on brakes which their reports said are good--checked in July, 2026 with at least 9 more months to go. NOPE! Brakes had 2 mm left. Pretty dangerous to be test driving a car at maximum speeds with so little to brake. And the exhaust with rust? $800. Leaking axle boot--$350. And the timing belt? Car description on website said it was replaced at 71K miles. Not what Carfax had. Didn't have it all in fact. Checked the sticker under the hood... Nothing there except a mechanic's name. I took down the VIN and called around to see if the timing belt was ever done. In my estimation, if I wanted to sell a car, that kinda stuff would be part of my due diligence. Dunno, maybe I'm just old school... So we contacted the dealership, hoping they would be true to their word. My wife called, and the guy said he would have Russ (our salesman) call Back. NOPE again. So my wife called him instead. Russ said he would contact one of the owners to return our call to work on this. Guess what... NEGATIVE. Is it deception? Miscommunication? Disorganization? Whatever it is, they haven't followed through. And we are out an extra couple thousand. Other reviews say they're nice guys. Sure, not a jerk in the bunch, but if they can't be counted on, who cares? Maybe this review will jog someone's brain and they will contact us. I would be happy to rewrite this review. And my son, as of Sept. 5th, needs a used car, pronto. Wish I could send him to Mason Car Company...

To tell you the truth I only buy and drive Fords. However my mother in laws CRV needed an air bag…read morerecall done so I scheduled a service appointment on line at Superior Honda. I was able to get it a appointment for the next day. While it was being serviced, I requested they look into another minor issue. I was expecting to pay a fee for the extra maintenance item. They were trustworthy and said they just cleaned the area and retightened the bolt. No charge. As promised the car was ready for pick up by the time I got off work. Service staff was very friendly and communication was on point. I would recommend serving your Honda here based on my experience.

I was told they would buy my used car for a decent price. I drove 2 hours to find out the answer…read morewas NO. I'm so p.o.ed right now it's not even funny!!!! Don't do business with these liars!!!!

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

LEMON ALERT! BEWARE! Sold me an $84K Audi and the check engine light came on 15 minutes after…read moredriving it off the lot. 3 fuel pumps, a new ECU and 7 weeks with Audi and they can't figure it out. Now fighting with Audi to buyback the car. Reached out to Chan and they refuse to do anything or even respond to me. I'm now out thousands and thousands of dollars.