Rodney and Rob are both amazing service managers who work there.. they are highly competent and take care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill.. read more

Enthusiast Auto Group - Auto Repair Near Me - Cincinnati, Ohio

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I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years old. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for! read more

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What would BMW heaven look like? Just take a look at the EAG web site. The guys at this shop live, eat breath BMW's. They are not sales guys selling cars. They are BMW gear heads with a passion for the marque.........who match very special cars with very special buyers. If you have ever bought a car you know it's a stressful back and forth dialogue and negotiation. You are always wondering how much risk to take buying an unknown car. EAG removes the stress and risk. The BMW cars they sell are inspected, serviced, and upgraded to the highest standard possible. As close to new as possible. This comes, with no surprise, with a price premium like any high end product you buy. So you get what you pay for. If you want to fly in first class you have to pay for it. Some car guys can't understand or appreciate this sales model. That's cool and I get it. However, some car buyers just want the best and are willing to pay for it. Who can deny them that satisfaction. These guys are legit. read more

Enthusiast Auto Group - Sonoma E's beautiful 1989 E30 M3 with many EVO II upgrades - Auto Repair Near Me - Cincinnati, Ohio

Wow! That is the best word to describe it. This place rocks! My car was involved in a minor accident and I was referred to Enthusiast Auto Group from a family friend. I worked directly with Josh from the shop, and he was very professional and made sure I was taken care of. The work that was performed was QUALITY work, that I believe is the best in Cincinnati. My car looks brand new, and you would never know I had any work done on it. Upon pickup they had my car waiting spotless. The exterior had been washed, and hand dried. The inside was cleaned out, and looking brand new. What a GREAT experience! I will recommend this location to each and every person I can. They truly are the best! Thanks Enthusiast!! read more

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Recently purchased a bit of a dream car from EAG. Evan was my point of contact, and really went out of his way to be cordial, relaxed and supportive through the entire purchase - even sticking his neck out for me when he didn't need to. Drove 5 hours from Chicago to Cincinnati to test drive and purchase the car - an amazing experience: quick, thorough, no-nonsense and a bunch of fun. Wish I lived near so I could go back for every service. I can't recommend EAG enough, and I'm thrilled to work with them in the future. read more

Hey all, There's really no other way to put it then oh my effing god. This car is more than I could've imagined better presented than ever expected and I am on cloud nine. From the first phone call through documentation, communication and everything else involved you and your team have been absolutely astounding. There is a reason that people do business with you and I am now hooked. The only thing I can say other than thank you times infinity, is to please find me some thing in Phoenix Yellow. Thank you again and again and again and again. You are all awesome. read more

Hands down, this is the best place to buy a pre-owned BMW ///M. I have purchased 18 cars from EAG over the past 6 years, and I wouldn't go anywhere else. Buying a car here is like buying a time capsule. No matter what you purchase, you're basically buying a new car. Yes - the prices may seem a little high - but once you get the car and drive it, you'll understand. You definitely get what you pay for. After having purchased over 40 cars in the past 6 years, EAG offers the highest level of car quality and customer service. I'm currently driving a Z4M Roadster and can't wait to get into a E92 M3 Coupe. I will only buy from EAG. These guys are the best! read more

I have been bringing my BMW here for service for about a year now and I have been VERY pleased with the professionalism and helpfulness of the staff, as well as the quality of the services provided. The car, not to put too fine a point on it, is kind of a jerk. Consequently I find myself bringing it in for little tweaks here and there more often than I would like; this being the case, choosing a regular tech was a more high-stakes decision than it would be for cars that are less... demanding. The guys in the service department have been more than accommodating in fitting me onto the schedule, taking a free look at things that other shops would probably charge for, prioritizing required services in terms of severity (and not just encouraging me to get the more expensive work done), etc. Jared in particular has been very pleasant and always takes the time to bring me into the garage and show me things on the car, rather than just explaining them. Which I like, not because I don't trust him, but because 1) I'm not the type to pass up the opportunity for a little free knowledge, and 2) it's nice to talk to somebody who is so obviously into what they do. Bottom line- if you own a BMW in the Cincinnati area, I highly recommend bringing it here for service. I've been super happy with them. read more

After calling several dealerships that install Dinan products I finally spoke to someone who genuinely wanted to help me (Mike) he literally spoke to me for 30 minutes explaining everything I needed to know to better understand what I was purchasing. A lot of the places I called were either super rude and we're trying to get off the phone as quickly as possible or were asking astronomical amounts of money for install, I'm honestly extremely impressed With these guys I had to write a review!! 5 stars! I will write a follow up review letting you know how everything went My appointments next month. read more

OMG these guys are amazing!! I traded a car for a M3 LTW. The car has about 75K miles and literally looks and drives like new. The whole experience from finding the car, cutting the deal, watching the car go through its various quality checks has been amazing. They fixed various items along the way after we made the deal before they delivered the car at their cost. Absolutely first class. They even provided various dealer only literature that dated back to 1995. All the paperwork was done to perfection and without issue. I have bought 100s of vehicles and never had such a easy and good transaction. The car supplied exceeded my exceptions greatly as did the entire staffs professionalism through out the transaction. Eric and Mike were great to work with and went over and above. 5 stars PLUS!! read more

I sold my 3-series and concurrently purchased a 1999 M Roadster from EAG back in 2013 and was unhappy with the overall process and quality. EAG advertises that they conduct a PPI (pre-purchase inspection) on all their vehicles, which I am not disagreeing with, but when I picked up my car in Cincinnati, both windows were not properly operating (stuck) and the rear plastic window had a tear, which allowed rain water to seep in. Also, a few weeks later, my front shocks were completely blown (leaking) and I had to get those repaired. The reason why I bought this car (unseen) was because of their advertised specialization with BMWs and perceived attention to detail and high quality of service. Because of this, I was willing to pay a premium over a used private party vehicle. But, I was wrong and ended up loosing a significant amount of money in the process. Someone once told me to never buy a car unseen or test driven, and I think that is 110% true. Bottom-line? Save yourself the steep premium that they charge and go buy a well-maintained comparable private party vehicle and do the preventive and deferred maintenance yourself. read more

These guys know their stuff. I have been going to them for all my BMWs needs since they have been in Madisonville. If you need anything after-market done on a BMW; or want to look at some awesome mod's, this is definitely the place to go read more

Without a doubt one of the best used car buying experiences I have ever had. This is a no B.S. dealer. Not only that the customer service is second to none. Their entire staff is helpful and efficient. Any questions that I have are answered by email usually within minutes. Buying a car sight unseen is nerve racking. But they send you dozens of photos detailing every single piece of the car, anything to note or to question. Or not to question or that matter. No other dealer anywhere will do that. I bought a used car from a dealer elsewhere and all I got were a couple terrible cellphone pictures. Any pictures you get from them are high quality and high resolution perfectly lit (speaking as a professional photographer, their documentation process is extremely thorough and precise). As of today I have now bought two cars from them. Returned one to be completely gone through and customized for performance. I just received it back and looked even better than when I first got it from them a year ago. Any negative issue (and there haven't been many) I have had in the last two years of buying from them has/have been immediately addressed and rectified. I have referred family to them who have had one car customized and bough an X5 from them as well. They have had an identical experience. Any question about the retail price of their inventory pretty much comes down to this. They constantly scout for the best bmw, buy it, and when necessary completely bring it back to spec. this takes time and money. And with the reputation they maintain you know EXACTLY what you are getting, when and where. This comes at a price. Go find and buy a car in the same manner, if you are lucky to find it, and you will be putting as much or more into the car. I already have my eye on two more cars on their lot. Happy driving people! If you have any questions about my experience don't hesitate to contact me here. UPDATE: OCT 2015. I can't believe it I am on my 4th car from these guys. 3rd was Dinan upgraded to S3 upon purchase. #4 is an X5. Through these 4, there was bound to be complications here and there. But EAG worked through them promptly. They really have a great team. Thanks for everything guys! read more

I don't really know where to begin with my review of EAG. I can start by saying, "This group of folks are really a breath of fresh air in the automotive world." A couple of weeks ago, I decided to treat myself to a "hard to find" BMW M2. I responded to a listing that EAG had on AutoTrader, and became quick friends with Eric, though he might say I became a quick pain in the neck instead. That's no exaggeration either as I think I asked him (and his team) no less than 2.6 million questions, all of which were answered quickly, professionally, and with the utmost patience. I live in CA. EAG is located in OH, and I have never before bought a vehicle from out of state, sight unseen, hence all of my questions to them. Eric and the gang made the purchase and delivery process as smooth as silk. The car I bought showed up here just 3 days later, exactly as promised, in exactly the manner and condition I was promised, and I couldn't be more pleased with what was delivered to me or with EAG. My only regret in the entire deal is that I will likely never get to meet my new friends or go into their facility for a visit and/or service. If you're thinking about buying a vehicle from EAG, do not hesitate, they're consummate professionals who are committed to their process and their craft and will take the very best care of you. Here's looking forward to a lasting relationship with many future purchases/sales to come. read more

Bought an 05 e46 M3 and I am a satisfied customer. What else can I say. Staff is very responsive and professional. Evan and the staff at EAG will take care of you. read more

I had a wonderful experience with Jared and the service department. I would not take my X3 anywhere else. He was upfront, honest and took the time to explain everything that needed to be done. Jared is truely an expert and a blessing! Thank you! read more

I should tell you I am an auto dealer and have been in the business for 25 years. Eric was straight up from the beginning explaining the two tiny flaws in my Lime Rock park M3 which I bought for myself to put away as a part of my collection. Car arrived a day ahead of schedule, the trucker they hired used a glove on the door edge guard which made me smile. Will you pay a little more, sure. But you will get exactly what you were promised. read more

Jared was a good "face for the business". He clearly explained all they would need to do to repair my MINI Countryman and how long it would take. He was clear in communicating and setting my expectations for my car to be returned to me better than new. No return or follow-up appointments were required. read more