The buying experience 3 years ago was good. Mike was a great person to work with on closing the deal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well. read more

I called and asked how much it would cost to replace my horn on my car, the part was $60 and labor was a mind boggling $420, meanwhile another ford dealership 15 minutes down the road charged only $80 for labor, this place will try to scam you so watch out. read more

I have purchased three new cars from Fuller Ford over the years and I have never had a problem with any part of the process. In the rare instance that I did have a problem with my car they were prompt and excellent in diagnosing the problem. One of the main reasons that I keep buying Fords is that I know I can depend on the people at Fuller Ford. I can't imagine a better service department. read more

Another great experience at Fuller Ford. Sales team gave me the best deal on the particular model I was looking at. I told them what I wanted, with the options I liked. They listened and found exactly what I was looking for. They were super organized and informative during the delivery. A++. I know when it needs future service they will take care of what needs to be done and be reasonable and honest with the cost. Thanks! read more

Fuller Ford - My third car from Fuller - Car Dealers Near Me - Cincinnati, Ohio

Chris jones I believe is an absolute scammer. He doesn't want to refund a deposit on a car he doesn't even have. Not once did he tell me the vehicle I'm purchasing is "incoming" he actually stated on a recorded line I can pick up the vehicle tomorrow. My lawyers are reaching out to fuller ford tomorrow but don't recommend working with a team full of scammers! read more

I just purchased our second vehicle from Fuller Ford in the past five years. We bought our Transit van in 2017, and were very pleased with FF both in terms of our sales experience, and our interactions with the service department. I had gone online and "built" a 2024 Ford Maverick, and took my printout in and sat down with Emily (we'd bought our van from her Dad). When she went through the order online, she actually came up with a little smaller number than mine. Good start! She explained the whole process and told me to expect a wait of 9-12 months. I received a call from Emily before Thanksgiving that there was a Maverick on the lot in the Terrain color, which I'd expressed interest in seeing. Long story short, the truck was available, and had everything I wanted. My wait ended up being only two months. Emily sat with us in the truck and went through everything in terms of operating the truck ( a lot different from my '95 Tacoma). She made a point of saying if I had any questions or concerns to call her. And as an extra bonus, instead of the usual one or two gallons of gas, she's filled the tank. Another nice perk! I highly recommend Fuller Ford both in terms of the sales experience and the service department, and I recommend contacting Emily for a low key, no pressure sales experience. And I'm very happy with my Maverick! For us, Fuller IS Ford in Cincinnati and NKY. read more

Highly disappointed with the service provided at Fuller Ford in Cincinnati, OH. We've had multiple issues on our motor homes F-53 Chassis and they basically put bandaids on it instead of looking for the root cause. Our unit only has 5k miles and we've had the spark plugs replaced (twice), wiring and smart junction box yet we get a misfire code every other month. The appointment wait times are a minimum of 3 weeks and they are very short with you when you ask questions. read more

Fuller Ford - Common occurrence when Fuller Ford "fixes" your unit...bandaids until the next month - Car Dealers Near Me - Cincinnati, Ohio

This was the easiest and best purchase of a car I have had in many years. Worked with Jeff via text for majority, corresponded with finance manager regarding payment options. Showed up, signed, and took off. Everyone I dealt with yesterday at the dealership was great, very friendly, and I truly felt they wanted to make me, the customer, happy. I don't live close to them BUT I will check them the next time we are looking for a ford as it was well worth the drive over. Stop in and check them out! read more

Shout out Joe. Thank you for keeping it honest and helping me make the best choices in maintaining my Ford Expedition. Most dope. Fuller Ford is the best! read more

They're always super nice and friendly. Cannot beat the prices. Won't take my Ford anywhere else for an oil change

Highly recommended! Every single person I met was super friendly and helpful - they truly made me feel like a valued customer. Very respectful and not pushy at all! I was looking for a specific car and had called almost every dealership in the city. Fuller Ford was the only one that listened and got me exactly what I wanted. BIG bonus: free oil change for life when you buy a new car from them. read more

I sent the note below to Fuller Ford. There GREAT. I am writing to make you aware that you have an excellent Service Manager, Tod Schachleiter. A squirrel damaged the wiring on my F250. I tried to order a replacement part from Rick in parts, but did not have my VIN with me. I was desperate to repair the truck so that my family could go on a Mother's Day bike ride. I had the damaged harness with me, and asked Tod if one of his tech's could disassemble it for me so that I could make repairs. Tod asked CJ to help, and just like that, my problems were solved. This was my first time to your dealership (I am new to downtown Cincinnati) but Tod treated me like an old friend. I will be back, for certain! Thank you!! read more

I recently took my car there to get some body damage repaired after some jackwagon backed into me.. They did an outstanding job and displayed superior customer service. They even had a cool feature where I could check on my car's progress through a webcam - how innovative is that? While I'm not currently in the market for a new car, if the service shown by their body shop is indicative of their overall customer service then they are worth a visit. read more

Fuller Ford - Sweet mustang! - Car Dealers Near Me - Cincinnati, Ohio

My experience working with Fuller Ford was not ideal. I purchased a dump body from them, and after asking frequently for photos of the body that was being installed I received no such photos. I expressed my concern with the build of this body upon seeing it in person, but again received no assistance in fixing the issue. Now after only a few months of ownership I'm already dealing with issues. The body was not built strong enough, and now I'm stuck dealing with the issues. read more

My husband and I have bought cars from Fuller and been pleased with the salesman and the service. When routine maintenance needed they were very courteous in the service area, repairs were done properly and they do offer shuttle to downtown if you need to leave your car or they have a comfortable waiting area. read more

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I don't write a lot of reviews but felt I needed to for Fuller Ford. The entire staff was so wonderful and friendly. I had my 4 year old with me and everyone was so kind to her, even while she was exploring all the cars in the showroom. The waiting room as well is very nice and clean and comfortable. Will definitely come back when my car needs it. read more

I had the best experience here this week. I filled out an online form to schedule my appointment and heard back from them the same day via email. When I came in at 8am and told them I would be waiting, they quickly diagnosed the problem and told me it was still under warranty. A part was ordered and I could bring the car back 2 days later for the repair. I was out the door in 20 minutes. I showed up at 8am 2 days later, they remembered me and told me they'd get right to it. I was out the door that time in 45 minutes, signed a receipt and paid nothing! I had purchased my car from another local Ford dealer who had initially told me I would need to wait one month for an appointment. Fuller Ford was able to fit in both of these appointments within a week of my initial inquiry. I can not say enough great things about the service, from scheduling throughout the repair process. I will never go to another Ford service department again! read more

I'm truly pleased with the service that I received at Fuller Ford. I stopped in to get air in my tires along with purchasing new tires. The service desk staff was professional and courteous. I observed how others customers were receiving the same level of customer service that I was given. The staff was patient, very informative and friendly. I got my tires on my car and I'm a satisfied customer. I just recently went back to Fuller Ford because I just lock my keys in my car. Sometimes we think the first time might have been luck, not in this case. The same professional and courteous that I received the last time which was about two going on three weeks since I had my tires put on. Long story short, I was told that they could assist me with my dilemma. Jeff who works in the sales department assisted me. Jeff was very courteous, and patient. He was great....If you are looking to purchase a vehicle, to have your vehicle serviced, and you want courteous, professional service, I highly recommend Fuller Ford. to care for all your vehicle needs. Don't forget to ask for Jeff.. read more

Beware of employee theft with no reimbursement and they don't fully listen to your problem to get to root cause of why a brand new vehicle is malfunctioning. Many repeated questions to diagnose problem, questions that did not apply to the situation. As far as the theft- they Blamed tow company for stolen items and then blamed break in. Tow company had no access to the car since the battery was dead and everything is keyless. No signs of forcible entry. Encouraged not to file a police report? Really? Never again. Beau Townsend Ford is a great example of customer service and professionalism. As is Woody Sander in Cincinnati, OH. ... and no, I am not referring to Chula Vista... as mentioned, Cincinnati read more

I have been a Fuller customer now just shy of 2 years and have had nothing but great service. My last two service appointments were completed in 1/2 of the time I expected. During my last visit, I requested something extra and tried to pay them for their additional time but they assured me they would handle it at no charge. They even came to pick me up or dropped me off at my house a time or two. read more

I have used Fuller Ford Service Dept to maintain my company vehicles for several years. They are usually able to get my vehicle in to the shop within a day. Repairs are done quickly and I have not had any problems with their work. Probably not the cheapest in town but I'm a firm believer in you get what you pay for. I can count on them being there for the long term. read more

If you're looking for quick, efficient work done on your car, I suggest this place! I was in a small fender bender and the whole process was so easy! I worked with Ashley and she was very helpful and nice! read more

I was referred to Fuller Ford service department a few years ago and have not went anywhere else since. Everyone there is professional and very courteous. They go above and beyond the call of duty with service. All issues I have ever had with my car have been solved quickly and at a fair price. I always have to wait for car to be serviced and they get it done quickly. And they do have great prices on tires. Dwight Emerson read more

I stopped in to get some keys made. The service desk staff was courteous and professional. The waiting room was small but clean. I will be back. read more

Had a Ford recall on my motorhome with 6.8L 2V engine. Made appointment for recall and to check for leakage in one of dually tires. Got their a little early, but they took it right in. Had recall taken care of and checked for air leak in tire. All done in under an hour upon arrival. Cost = no charge! Very professional and personable service staff. Would recommend their service department to anyone. read more

The worst service department and customer service I have ever experienced. If they are not lying to your face they are literally stealing the items out of your car. I spoke with the GM S.H. and he is a complete jerk as well as T.S. the service manager I don't know if they are apart of the family or just got lucky but S.H. and T.S. The service manager will literally rob you blind. They blame everything on the tow truck drivers and other employees as well as "out dated" security system and when confronted with their own lies they become aggressive and very hard to deal with ( I assume it's hard to cover your tracks with so many lies). It's a sad dealership and I hope other employees are looking for other means of income beside Fuller Ford if you are thinking about giving them your business do not do it, those two are crooks even the CPD confirmed the thievery at Fuller Ford. Make the drive go to Kerry, Woody, or any other ford dealer in any other state. Fuller Ford is the reason every honest salesman, service team, and dealership have a bad stereotype in this industry. Do not be a victim of the thievery and the conniving attitudes of S.H. and T.S. at Fuller Ford. Fuller Ford should be ashamed by the way they treat honest hard working customers and it will make me reconsider ever owning or recommending a Ford to anyone. read more

I use my car very infrequently being a downtown resident. I have a 1995 car that has 33,000 miles on it. I take it in for a full checkup once a year around Christmas. I have always been impressed with the service I get at Fuller Ford. Normally, I wait for my car but a couple of years ago when I went It need a little more work so they gave me a lift home and picked me up later in the day when it was ready. If you live or work downtown or close by there they offer this service. This year they had to order a part (the struts for my hatchback and as old as my car is they do not make then anymore but they did find someone who had them). I could not go back until the next week, so they told me to just come back when I can. I called right before I left home to make sure they could install them and when I went there they got them in, in about 20 minutes. Based on my experience, they will not tell you, you need something done you do not need to and never try to push something that can wait awhile, if you do want to spend the money now. Also, their prices seem very reasonable too. As long as I own my current car I will keep going there. read more

I bought a new car at Fuller , I will never EVER buy another car there again. Save yourself some time and go to a dealership that cares about customers . read more

I cannot express how pleased I am with my recent purchase of a 2016 Ford Transit cargo van for our church. Sales rep, Chuck Bryant, was outstanding. Single words best describe my experience and for Chuck; Trustworthy, knowledgeable & considerate. I highly recommend Fuller Ford and Chuck Bryant. read more

I recently was looking for a Ford Transit Connect. After disappointingly looking at at least a dozen other dealerships, I reluctantly thought I would try one more...which lead me to Fuller Ford and more importantly to one of the sales staff, Tracie Blackburn. She was fantastic from the start of the process to the end! She was very knowledgeable about the vehicle, worked out all my concerns and was able to give me a great price! I happily walked (drove) away with the vehicle that night! And she even stayed late to make sure everything was taken care of! It was honestly the BEST car shopping and buying experience I have ever had! I hope anyone reading this will shop Fuller Ford and make sure you ask for Tracie if you want an honest, kind, helpful car buying experience! She is better than a 5 star in my book!! read more

The Fuller Ford service is about the best I could ever hope for. They do things right the first time plus they pay attention to me as a person. I don't know a lot about cars so they are great about telling me things I need to do without recommending unnecessary things and they explain things in a way that I can understand them. Most impressively they go over and above to make sure that I'm safe and well cared for. For example, when they have known that I'm heading off on a long trip, they have taken the time to make sure I have the 1-800 Ford Roadside Assistance # handy and have even suggested that if I am unsure about anything that is being recommended or done to solve any problem, I should call them from where ever I am and they will do what they can to help. I am so grateful for their kindness and competence. read more

Always excellent customer service and attention to every detail. Downtown so it's close to work and very convenient to have my car serviced. They take great care of me every time in. Purchased my first second cars here! read more

Fuller Ford sells LEMONS. I bought a brand new car there, two days later the transmission burned up at only 200 miles on the car , had to have the car towed 40 miles to the dealership , then pay for a cab to my home, and they think you should keep this piece of crap car that Ford knows is defective and dangerous. Do yourself a favor, stay far far away from FULLER FORD , they are selling these bad FORDS. I will never , ever buy another FORD as long as I live , I used to like FORDs but NO MORE, the trucks arent what they used to be either, FORD is also making cars in Mexico now, Dont you love it . read more

Hello everyone Fuller Ford did an excellent job on repairing my side view mirror a couple of weeks ago. I also had an inspection done by then on my 2011 Ford Fusion. I paid 175 for the repair. However after the inspection was completed one of their specialist came out and gave me a inflated run down on what needed to be done on my car. Your brakes are shot you need back calibers back brakes 690.00 front brakes 400.00 front end alignment 130.00. Well I decided to get a second opinion. Took my car to tire discounters , I needed back calibers and back brake pads and a slight front end alignment and they told me I didn't need front brakes at all. All for the price of 379. So make sure ladies you always get a second opinion. And from the words of my wise Dad who was a mechanic never take your car to the dealership they will fix what's wrong with it and tear up something else so you will have to keep bringing it back read more

Fuller Ford - My 2011 Ford Fusion that i took it to Fuller Ford and changed my mind after they gave me an inflated run down . - Car Dealers Near Me - Cincinnati, Ohio

Fuller Ford attempted to have me authorize them to fix over $2500+ labor for a parts for a complete braking system overhaul that did not need repair. After hearing the scare tactic of a speech from the service advisor, I took my truck to two separate ASE certified mechanic shops who both stated that the repairs stated were not needed, and showed no signs "severe rust" that needed to be fixed ASAP. Both mechanic shops feel this was an attempt to defraud myself and authorize repairs that were not needed. Shame on you Fuller Ford! read more

Crooks. Technicians up to mangers lied to my face about some parts they claimed to replace when I had documentation that they had already replaced them on my previous visit. Nobody was willing to admit that they either lied about replacing them on the last visit and charged me or that they were lying about replacing them on the current visit. Either way, they clearly showed their crookedness and lack of wanting to handle it correctly. Makes me wonder how much of the nearly $8000 total of vehicle work I paid for during the 3 visits was made up crap and bloated billing. I have not been back since. read more