Bought a 2026 Bronco from Fuller Ford. The experience was exceptional. Had negotiated price via…read moreemail, went to store to finalize paperwork, was in and out in 1 hour. 7/10/26 - Amendment - After having my Bronco for several days I noticed 2 of the roof panels were damaged, paint problems. Who would think to inspect roof when picking it up. I contacted Fuller Ford (Tony, Business Manager) and within 2 hours they had sourced new panels and I picked them up same day. That is the textbook definition of phenomenal after-sale customer service.

The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

I recently purchased a used vehicle from this dealership and wanted to recognize the excellent…read morecustomer service I received. After purchasing the car, I had a couple of concerns that needed to be addressed. Bob was incredibly kind, patient, and genuinely wanted to help. Bob went above and beyond to find someone to repair my headliner after I had been told it couldn't be done, and he kept working to help me through the process. While the repair itself didn't turn out exactly as I had hoped, I never doubted that he truly cared about making things right. That's something you don't always find these days!!!!! Buying a used car can come with unexpected challenges, but having someone who treats you with honesty, kindness, and respect makes all the difference. Thank you Bob for going the extra mile and for taking such good care of us. I truly appreciate all of your efforts. I will refer as many people as I know and will absolutely purchase another vehicle from you in the future.

Dealt with Michael, will definitely be taking my car back here for any servicing needed in the…read morefuture. Communication & work was done swiftly & on time.

5‑Star Review for Trent Nipper, sales consultant and Mercedes-Benz of Fort Mitchell, KY…read more We just purchased a 2026 Mercedes‑Benz E350 from Mercedes-Benz of Ft. Mitchell, KY and working with Trent Nipper was truly exceptional. He made the entire experience outstanding from start to finish. His communication was exceptional -- he answered every question we had (and we had plenty), always quickly, clearly, and with genuine patience. Trent is incredibly knowledgeable, helpful, and truly friendly. He made sure we understood every detail, never rushed us, and made the whole process feel easy and stress‑free. We ended up getting exactly the car we wanted at exactly the price we wanted, which says everything about how well he listens and advocates for his customers. Even after the sale, Trent went above and beyond. We hired our own carrier for transport, and he stayed involved the entire time, making sure the pickup went smoothly and that the car arrived safely. That level of follow‑through is rare, and we appreciated it more than he knows. The dealership itself deserves credit too. Mercedes‑Benz of Fort Mitchell runs a professional, organized, and customer‑focused operation, and it shows in every step of the experience. If you're buying a Mercedes, shop at the Mercedes-Benz of Ft. Mitchell, KY and ask for Trent Nipper. He made this one of the best car‑buying experiences we've ever had.

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Smyth Imported Car Service appeared to be the shop that could make my 1969 MGB GT run as good as it…read morepossibly could. Essentially I was requesting a expert tune up. That is what I received. Sam and his son sorted out the ignition and carburetors replacing many parts including the entire fuel system, and the gas tank. The results are gratifying. This MG is fun to drive again, almost like new. This is said after driving over 400 miles in 3 months since Smyth worked on the car. I reserved one review star because of the cost of this work.

I am writing this review based off management alone, as I believe they deserve every bit of…read morerecognition. Our family has been in the market for two new cars. We reached out multiple Lexus locations in the area, to ensure that we made the right decision. When we decided to pull the trigger on the first vehicle (2021 RX 450h), we gave this location an opportunity to win our business. We worked directly with Brent Smart and Kelly Bruner. They are the current managers, and ensured our experience was above par from the moment they met us. They took the time to ensure they knew our needs, and helped every step of the way. I'd revisit them over and over again, if I was in the market! Way to go, Brent and Kelly! The other call out was with Kevin Hitchcock, the Finance Manager. He was very personable, helpful, and efficient. He made sure to get us the best rates, best warranties, and took care of all our needs. Happy to advocate for this location, as it was a great experience!

Took my car in for an oil change. They came back with a list of things that needed to be done,…read more$1,700. Brakes, drive belt, brake flush & coolant flush. Today I took my car to Steels Hometown on Burlington Pk....very honest. They said my car did not need ANY of the above and did not charge me for the inspection. There's more i could write about. If anyone cares to hear...call me Performance Lexus. Justin Lyman will not answer phone. I've tried and left 4 or 5 messages.

Just got my muffler replaced here. Was able to come in without an appointment so it's first come…read morefirst served. Todd helped me and it took just under three hours so much sure you plan some time. They have a small waiting room with two tvs. It was $575 for replacement of two parts of the muffler. Unfortunately I did have to take it back due to a sound when going over bumps but I was able to bring it back next day and it was fixed! They are currently going thru renovations but very open! You can see your car getting repaired and downside is you can hear EVERYTHING. Plenty of parking in their private lot which takes up a whole corner in Covington. Would I come back for work? Yes I probably would.

Ok, I've found my new repair shop. I took a car there this morning and was extremely pleased with…read morethe service. I'm donating this car to someone in need and when I told Todd at the service desk that, he called the mechanic to come up and tell me what absolutely needed to be done vs. what was a "nice to have". They have great service at a fair price, and are customer-focused. And the place is immaculately clean. They are first-come first-serve so get there early for faster turnaround. Kudos to Todd and the whole team.

The guy named was Matt, he did a very good job in putting my car window in. I will be backread more

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

Have been coming here for around a year after being majorly disappointed by other local…read moredealerships. Communication is great, service is timely, and they care about their customers.

Came to get my 10,000 oil change covered by Toyota. Appointment was 7:30 and was quoted 45 minutes…read moreand was out by 8:10. Waiting area was pretty basic with a sofas and a few tables top and chairs. Free coffee. Everyone was nice and there were no surprise charges or upsells. Will come back again to this location for service.