The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

I called and asked how much it would cost to replace my horn on my car, the part was $60 and labor…read morewas a mind boggling $420, meanwhile another ford dealership 15 minutes down the road charged only $80 for labor, this place will try to scam you so watch out.

Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

Bob at WhiteWater Motors My wife and I found a vehicle…read moreonline that we were interested in...we had spent months researching and talked to several dealerships. When we talked to Bob, we immediately had a good feeling and trusted him enough to drive 90 minutes towards their dealership. We had a great experience at the dealership and walked away buying a used 2022 Mercedes GLE...as advertised. The pictures were exactly what we saw in person. Thank you

5‑Star Review for Trent Nipper, sales consultant and Mercedes-Benz of Fort Mitchell, KY…read more We just purchased a 2026 Mercedes‑Benz E350 from Mercedes-Benz of Ft. Mitchell, KY and working with Trent Nipper was truly exceptional. He made the entire experience outstanding from start to finish. His communication was exceptional -- he answered every question we had (and we had plenty), always quickly, clearly, and with genuine patience. Trent is incredibly knowledgeable, helpful, and truly friendly. He made sure we understood every detail, never rushed us, and made the whole process feel easy and stress‑free. We ended up getting exactly the car we wanted at exactly the price we wanted, which says everything about how well he listens and advocates for his customers. Even after the sale, Trent went above and beyond. We hired our own carrier for transport, and he stayed involved the entire time, making sure the pickup went smoothly and that the car arrived safely. That level of follow‑through is rare, and we appreciated it more than he knows. The dealership itself deserves credit too. Mercedes‑Benz of Fort Mitchell runs a professional, organized, and customer‑focused operation, and it shows in every step of the experience. If you're buying a Mercedes, shop at the Mercedes-Benz of Ft. Mitchell, KY and ask for Trent Nipper. He made this one of the best car‑buying experiences we've ever had.

Per my prior review, and as a result of GM Don Paparella challenging me to "go ahead and sue them…read moresince they didn't do a 'f word' thing wrong", I had no choice but to file my first ever lawsuit (and hopefully my last, as I am not litigious and am usually more than happy to try to work things out if there's any kind of dispute). The court has now, after one single hearing, ruled in my favor and determined that this dealer committed blatant acts of dishonesty regarding its obvious responsibility to pay to fix my damages, as well as a deliberate disregard of all of my efforts to just have them own up to their mistakes. With the finding and a ruling that they were fully at fault, I was awarded a couple of thousand of dollars above the original amount of damages that I had asked for in my lawsuit, in addition to fees and costs. I am happy to have this all behind me now, but PLEASE, for any of you out there looking for a new car, do not spend your hard-earned money at this place. Also, if you are already in a dispute with them and they keep ignoring you, please do NOT just go away. That is what the GM and others there want you to do and is why they refuse to acknowledge phone calls and emails. Please be persistent and hold their feet to the fire. It is worthy of mentioning that an attorney from MBUSA has reached out to me and has indicated that MBUSA will be conducting an investigation into this dealership and the GM, in particular. She said that his/their repeated actions fall far below what Mercedes expects from its dealerships.

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Sam Smyth Imports goes above and beyond to provide exceptional service to their customers! Sam and…read morehis son helped me navigate a new Mercedes-Benz purchase. The knowledge and expertise they have of European automotive brands was extremely helpful. After purchasing the vehicle, they were able to provide some additional services, such as replacing both batteries, for the vehicle at a very reasonable price. I really appreciate the time Sam and Patrick took sharing their knowledge of Mercedes-Benz with me to set me up for success with my new car. Highly recommend Sam Smyth Imports!

I am writing this review based off management alone, as I believe they deserve every bit of…read morerecognition. Our family has been in the market for two new cars. We reached out multiple Lexus locations in the area, to ensure that we made the right decision. When we decided to pull the trigger on the first vehicle (2021 RX 450h), we gave this location an opportunity to win our business. We worked directly with Brent Smart and Kelly Bruner. They are the current managers, and ensured our experience was above par from the moment they met us. They took the time to ensure they knew our needs, and helped every step of the way. I'd revisit them over and over again, if I was in the market! Way to go, Brent and Kelly! The other call out was with Kevin Hitchcock, the Finance Manager. He was very personable, helpful, and efficient. He made sure to get us the best rates, best warranties, and took care of all our needs. Happy to advocate for this location, as it was a great experience!

Drive 80 miles to have the sales guy double book the same car. Complete waste of time. Sale team…read morehas no clue on booking of vehicles. People grabbing vehicle keys willy nilly handing them out without checking for appointments. 80 mile drive during the busy time in cincinnati. They had asked me while I was there how I was going to purchase this 2021 tesla model s and I said I had cash. They pushed me to one side and made me wait while I was there for over 30min. They where working the other customer looking at the tesla while they had me waiting. Crooked sales team trying to get the payment plan to make money on interest and passing on the cash offer at full price..................

Just got my muffler replaced here. Was able to come in without an appointment so it's first come…read morefirst served. Todd helped me and it took just under three hours so much sure you plan some time. They have a small waiting room with two tvs. It was $575 for replacement of two parts of the muffler. Unfortunately I did have to take it back due to a sound when going over bumps but I was able to bring it back next day and it was fixed! They are currently going thru renovations but very open! You can see your car getting repaired and downside is you can hear EVERYTHING. Plenty of parking in their private lot which takes up a whole corner in Covington. Would I come back for work? Yes I probably would.

I've used Smith quite a bit over the years. Every time I've used them I've been satisfied in their…read morework. It's always been quality and professionally done. They've never tried upselling me on service I don't need. The staff has always been friendly and full of information, I'm sure I'll be returning in the future. The best shop I've found in the area.

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

Steve called me with an expected arrival time and then showed up, did the work and was a complete…read moreprofessional. I recommend American Auto Glass without reservation. Excellent work

Have been coming here for around a year after being majorly disappointed by other local…read moredealerships. Communication is great, service is timely, and they care about their customers.

Had a complicated issue with my '23 Prius. The service team was incredibly friendly and helpful and…read moregot it solved in a reasonable amount of time.