Charging ten dollars a hose when I can buy it four dollars a foot and coulda bought the parts new…read morewith how much they charged pure robbery

I called and asked a lady about a 2013 Honda Accord sedan and she said they had one in stock and I…read moredrove 30 mins to get there for it to be a coupe instead and all I got was a sorry and not a refund for their misinformation.

I paid for parking at this lot and entered my license plate into the system as required. I realized…read moreshortly after that I had not yet placed the receipt on my dashboard and immediately returned to my car to correct it. When I arrived, the tow truck driver was near my vehicle but not yet in a position to tow. I showed him my paid receipt and told him I was returning to place it on the dashboard. I briefly stepped away (about one minute) to retrieve my daughter and my phone, which I needed to access the vehicle. When I returned, the driver had repositioned his truck, hooked my car, and demanded $70 in cash for a "drop fee," despite having been informed that I had already paid and was actively correcting the display requirement. The receipt provided does not appear to comply with Ohio Revised Code 4513.601 (C), which requires that when a vehicle is released before removal, the company must show both the full tow rate and the reduced fee charged. The receipt I received lists only an "hourly tow charge" and does not clearly identify a drop fee or the full towing amount. Additionally, the signage at this lot does not appear to meet the requirements of Ohio Revised Code 4513.601 (A)(1), which states that tow-away signage must be visible from all entrances to the property. The sign is positioned behind the payment kiosk and is not readable from the entrance, meaning drivers cannot review the towing terms before parking. Based on my experience, the tow was initiated despite clear notice that payment had been made, and the documentation and signage raise serious compliance concerns under Ohio law. I would strongly encourage others to carefully document their parking and be aware of how quickly towing can be initiated--even when you have paid.

Our daughter's friend had parked in a Cincinnati Downtown parking lot near the Salvation Army to go…read moreto a restaurant. Prior to this, she had made sure not to park in an area belonging to the Salvation Army. She also paid to park, and had the ticket showing what time she should return to avoid lateness. Unfortunately, At Your Service Towing decided not to honor the time terms of her parking ticket and towed her vehicle about a half hour early. She had arrived where her car should have been, and found out later it had been towed. The next morning, our daughter's friend was able to get a ride to At Your Service Towing, and tried to explain how her vehicle was wrongfully towed. She showed them the ticket, which displayed what time she had paid for. The towing occurred before the time was up, about a half hour early. The rude woman behind the counter refused to listen to her and stated that will be $125.00. Our daughter's friend asked, "Why am I being charged to get my own vehicle? You towed it illegally!" She asked the woman if she could speak to the manager, but she said, "I'm the only one working here." My daughter's other friend tried talking to the woman, and even had his relative - (a police officer) talk to her. The woman utterly refused and stated the same: "$150.00 in order to get your car back." So this is what this "towing service" is. This "business" is nothing more than an ill-running, immoral and disgusting ransom-making organization. How can you remove vehicles illegally, hold drivers' vehicles hostage, and all for $150.00? This is sad that this happened to our daughter's friend, but even worse that this is one of SEVERAL incidents in which At Your Service Towing has violated Ohio Laws. My only advice is this: If you see this sign in a parking lot, find a different lot to park in. Otherwise, be sure you have an attorney on standby, because this company will not do anything the legal way.

Called. The guy was a complete and utter douche. I need my car taken to a garage to have some…read morerepairs done. Fifteen seconds on the phone with these people and I wouldn't have the tow someone I hate's car. No matter how fun that be...

It's never a good day when you have to call a towing company. Luckily, my call was just a to change…read moremy flat to the spare when I was at work. The guy was very friendly, was in my garage at work in less than a half hour. I was off the floor, got my tire changed, went to the cafeteria and got a drink, and was back to work in less than 20 minutes. I can't comment on price, because my work pays for this company's services. Overall I was very pleased.

LOOK SOMEWHERE ELSE FOR A CAR!!. The only good salesmen in this company is the black man , dayle…read morewith a Y !! He was beyond helpful, nice and had my mom's back through the entire process. He was very considerate and gave us his honest opinions/ advice when we showed up. My mom purchased a 2013 jeep compass just a few days ago and while driving in traffic the car broke down from rust to the tire rods. She paid $168 cash to get the car towed to CAC and apparently they "didn't even see" that the tire rods were even as badly rusted as they were and claimed she would be their first priority in the morning. The next day came and nobody called, nobody fixed anything or even updated us to let us know it would not be fixed yet. We had to physically go up there just to get a hold of someone because the phone rang the ENTIRE DAY, with nobody picking up but again the manager ( DALE) claimed he was in the office the whole day...yeah right. Upon arriving today to see about getting a refund for the car AND the towing fees , he told us he would get in touch with his upper management and give us a call around 1:30/2 with an answer..5 PM rolls around with no call so again we physically went up there and immediately when pulling in we made eye contact with the manager ( DALE ) and this man puts his cigarette out and runs in the office, closes his door and proceeds to CALL my mom instead of come out and talk to her like a man. Then lies to our face and says he didn't see us . All of this is to say DO NOT do business with them unless you are DESPERATE ‼‼ THANK YOU DAYLE for being wonderful! I hope you see this and choose a better company to work for! You are too good to be working with them!

I do not recommend them because they set you up with an unprofessional finance company that tries…read moreto get extra money out of customers by telling them that their insurance is not valid on the car and they charge a arm and leg for their insurance company to cover the car. This place is a scam and needs to be shut down.