I was pre-approved and had a friend drive me from Lexington, KY today to this Cincinnati location…read more I had 4,000 dollars to put down on a 13,000 priced car. They said your approved and to come on down. When I arrived I was told I must have 11,000 down to get the car after I had been told I was approved. I drove all that way to be embarrassed. This companies lies. The approval was digital, which means they had all information, approved me and I still had me drive there to be denied. Instead of them letting me know online. This is hurtful and very sad.

I went here knowing what they are, it's a dealership that takes advantage of people with poor…read morecredit in order to charge them triple a vehicles true value. I was approved for one car, out of the many in the lot. My credit wasn't poor but wasn't great either. The car was 7 years old and the price was told to me after 2 hours of waiting and when the electronic contract was made. I needed a car and made the deal. L

When I came in for my second oil change I was told because my car reached the threshold of 15,000 I…read morehad to have a few services done in addition to my oil change and I complied. I waited for the services to be completed and paid for it in full. However, the next morning my engine light appeared and a message stating that I had an engine malfunction was on my dash after these additional services. called the dealership twice and no answer. They charge quite a bit to not be available. I have loud noises coming from my engine that I didn't have prior to service and it is reprehensible. My car is fairly new and I should now have these problem already.

They try to upsell you more services than you need. Send out multiple invoices with the prices…read moregoing up each time! And don't even get me started about the ridiculous amounts they charge for parts and labor! $35 for ONE wiper blade and $20 for labor?? I put one on myself the week before and it took 10 seconds. I'll stick with going to Autozone and buying my wiper blades there and they'll even put them on for you - for FREE!!!!!!!

I just purchased a vehicle here at Dennis Smith Auto, and had the best interaction with the…read moresalesman Jeff Wilson! Jeff was not the typical salesman that I have interacted with over the many years of looking at vehicles, he treated me with the upmost respect and honesty. I highly recommend doing business with Dennis Smith Auto!! Thank you Sincerely Wayne Shaw

Bought a beautiful car for my son to take to college. Great experience. Honest conversation,…read moresalesman happily answered questions and didn't try to sell me anything I didn't want. Very easy to deal with and they have a great selection of cars in the lower price ranges. Definitely recommend this dealer.

If you're in need of a car and need to buy a used car. Do not go to this guy to buy a car. It has…read morebeen nothing but fraud, and he plays games. Not only that, he's got a backyard mechanic, hack. I have too much to list to tell you, Why not to go to this guy? I'm in the middle of a lawsuit with him. And have the ohio attorney general involved. I am trying to save as many Americans as I can. From this guy!! he's running a scam. Do not pay with your debit card either if you had bought a car with him. Do not listen to sob stories. He gives about his worker or himself. Best thing to do is don't stop in to even look at the shady cars that he's got.

NO stars. paid 2x the asking price and Lou said he would have it running great. made it back to…read moreMichigan with a few lights coming on dash and it unraveled from there. my mechanic had to replace the only 2 two things Lou did as not right and the reason it ran rough coming home with lights on - blown head gasket and a draining battery and cannot find the short. thousands in repairs. It's dead in my driveway. Said he's out of town for 2 weeks. He would call when back. No call. No reply. thanks Lou. Should have read Ashley's review.

Stopped on a Thursday to test drive a 2018 Ford Mustang convertible. Salesman named Eugene tried to…read moreassist me. Got the year wrong. Said it was a 17 when it was an 18. It was listed for $15,995. He then said that was the "credit" price and if I was paying cash (which I was) it would be $14,000. Test drove the car and it drove great. Asked him if he would hold it for me until tomorrow (Friday). He said they would hold it for $350 for 3 days. Told him I only had $200 on me, which he let pass, so I decided if it wasn't there when I was ready to buy, it wasn't meant to be. The next day, I got the settlement from my insurance and texted Eugene to see if the car was still there and if it was, I would come down with a $14,000 check tomorrow. His reply - Hi Ken, sorry I was busy. It's great that you're getting your settlement pay out, but I cannot sell a car for 14,000. I said "I guess I should have taken you up on the offer when you made it" and thanked him for his time. He then texted me again to argue that he quoted me the list price as the "cash" price, which he did not. Totally unprofessional. Just go somewhere else. Disaster avoided.

Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

We have purchased four Audis from Beechmont. We have had nothing but great experiences - from…read moredealing with the salesmen, the financing and the service. We currently own two Audi's which we have serviced at Beechmont. They are easy to deal with. Give us loaners, Are straight forward with the pricing. This auto group seems to go out of their way to help. Not to compare...but the other reviewer brought up the Montgomery store. I purchased my Audi at the Montgomery store - only because they had the car I wanted in stock. Each time I took it in for scheduled maintenance, the Montgomery guys tried to get me to do some other very expensive work on the car. At the 35k mark, they told me I needed new brakes and new tires. $1800 for brakes!! Not. I took it to another Audi authorized mechanic who said "come see me in 10,000 miles". At 62,000 miles my brakes and tires are still OK (though I am replacing them in the spring). Buying an Audi? Go to Beechmont. Good people.

Had a bad expierence here. Brought my car in with engine light on with the rpm limitor engaged…read more They kept my car for 3 days, and told me they couldnt find the problem. They claimed they even called audi hq and they couldnt figure it out. Keep in mind this was 3 weeks after they certified the car. I then took it to the montgomery Audi and they told me it was a oil switch known recall and fixed it in an hour. Beechmont service is worthless, take your car to montgomery or dubwerx

I purchased have purchased a Dodge Ram for work and a Toyota Highlander for myself from Crossroads…read more The salesman was wonderful both times. I told him what I was looking for and he matched me with both the Truck and SUV (both used of course). The Truck is AMAZING, sometimes driving hundreds of miles a day! I have had this truck for 3 years and NEVER had an issue with it! The Highlander is perfect for what I need, room for family, great on long road trips, and plenty of room for everything! (Like I said, the salesman was very knowledgeable and met my needs exactly!) With the Outstanding Service I always receive when I go to Crossroads I will Always purchase my vehicles from here. Thank you guys for going above and beyond for me. When a friend needs a vehicle, I always tell them to go to Crossroads Car & Truck!

I was trying to buy a corvette but wanted to make sure everything was ok. They said not a problem…read morehave an inspection done by Chevy we'll even drop the car off for you. I paid $230 for an inspection which found the car needed tires. I spoke to them about helping on the price of the vehicle so we could come to an agreement with the inspection findings. Salesman said he'd have to ask his boss. NO call back and less than 24 hours later I get a text that says we've sold the car to another person. Cost me a few hundred dollars and sold the car out from underneath me... BAD BUSINESS