My name is Bruce Lippa,…read more I recently leased a Honda vehicle from Joe Morgan Honda. I wish to commend the business for its attention to customer satisfaction. In particular, I want to recognize my sales consultant Beth Troup for her understanding of my desires and enabling me to lease a 2026 Honda CRV. I found Beth Troup to be exceptional in managing the sales interaction process with me, in her follow up and ensuring that I am a satisfied customer. I look forward to further interactions with Joe Morgan Honda and Beth Troup. This has been a 10 out of 10 experience for me so far. Thank you, Beth Troup and Joe Morgan Honda. Sincerely, Bruce Lippa

Brought in my 2026 Civic for issues with the auto-up driver window feature. Window would go almost…read moreall the way up then go back down. Took the car in and they had it for two days saying they reset the system which worked for about 5 days before the problem returned. Brought the car back and after having it most of the day they tried blaming the window tint saying it was possibly "bunching up" but admitted they did not check to see if it actually was. I explained to them the car had been tinted for 8 months and it was not an issue until recently, and the other windows which were also tinted had no issue, asking them to actually inspect the track and show me the issue was the tint. They of course refused and said they would do nothing further until I had the tint removed. Come to find out all that was needed was the window track lubricated which took all of 2 minutes. The incompetence of this dealer and their techs and the complete unwillingness to try to fix anything is astounding. They just want to pass the blame on something else so they don't have to do the work. Update on this. Lubricating it worked for a couple days. Tint was removed and the problem persists. Made an appointment with the dealer as they said to do. My girlfriend had to take the car since I was working, drove 20 minutes there and upon arriving the service department slid her a printed copy of my review. Said they were denying service on the car and said it was the general managers call due to a bad review and survey. General manager Mike Thornton could not be found by the service staff and provided his "direct number" which was later found to just be the generic store phone number and of course he doesn't answer his phone or return voicemails. I originally described them as incompetent but also add immature and petty to the list of adjectives. Completely denying service over an honest review and survey because of hurt feelings rather than doing better and potentially getting a better score.

Excellent service with great, local feel. I bought a lawnmower from here and also purchased parts…read moreand have always been satisfied and treated like family. Pierson I75 Automotive. I have never dealt with the new "Frontier" company.

We had a super experience at this dealership today (4/15/22) that was very refreshing. John and…read moreForrest were very helpful and upfront with us. Although we did not purchase a vehicle, I plan to return the next time I'm in the market for a used car. Check them out when you need a used car - they are very fair, something that's hard to find in the used car business today.

Textbook definition of a shady used car dealer... DO NOT BUY A CAR FROM HERE. They buy junk cars at…read moreauctions and elsewhere for next to nothing that have a thousand problems. Read the other reviews, THEY WILL LIE TO YOU about the condition of the car, whats wrong and what has been already fixed. I saw one of their cars online. Called them to ask about it and they said it "was in perfect shape, no issues at all". I drive 2 hours to go look at it and what do you know? it had a million OBVIOUS problems, its leaking multiple fluids, it barely runs, the engine is knocking, it didn't have features they claimed in the ad, it shakes when driving, etc... The list of issues goes on... Since I was already there, I looked at another vehicle they had and ended up buying it because it was in slightly better shape and they claimed it had a bunch of new repairs. LIE! It hadn't had the repairs they claimed and I ended up spending THOUSANDS of dollars getting the vehicle fixed before it was even safe to drive. Just imagine... spending thousands of dollars on a car to find out the seller LIED to you and you cant even drive it without thousands more in repairs... If you do make the mistake of buying a car from them, be sure to read the fine print in the paperwork. They offered me a 30 day warranty on the engine and trans and told me verbally: "anything goes wrong we will fix it for you" HOWEVER, they put in the contract that they only cover 50% of the repairs. So guess what? If your engine blows up the day after you buy it, you will still have to pay THOUSANDS on a car you just bought even though it has a "warranty". Here is the list of repairs my van needed within DAYS of bringing it home... 1.) Timing belt and kit 2.) AC Compressor 3.) Power Steering Pump + one of the hoses was leaking 4.) Sway bar end links 5.) lower ball joints 6.) Alignment 6.) Spark plugs were shot 7.) Air filter was clogged 8.) BOTH side sliding doors fell off of the tracks days after I got it home. Turns out they "band-aid" fixed the door wheels just to sell it. 9.) Engine mount - This is what they told me they replaced. LIE! it was completely broken 10.) Serpentine belt was frayed and cracking. Had to be replaced along with all of the serp pulleys as they were making noise. 11.) Valve covers gaskets. One was leaking 12.) The bottom splash guard was missing and had to be replaced 13.) the wheel well fender liners were trashed, All of the fasteners were missing and after the drive home they were both hanging down into the wheel well and rubbing on the tires. Another "band-aid" fix they performed. Both had to be replaced with all new fasteners. 14.) Both front axle shaft boots were torn and slinging grease. Both axles had to be replaced. 15.) Engine intake manifold boot was torn, leaking air and causing the engine to run rough at times. I don't know about you. But it is completely unacceptable to tell a customer the car has "no issues" when they ABSOLUTELY know otherwise... They know exactly what they are doing, selling lemons to people, knowing they have issues, lying about it, and screwing people over left and right... Again, look at the other reviews. Exact same situation... DO NOT BUY A CAR FROM THEM! YOU WILL REGRET IT LIKE I DO! Worst vehicle purchase in my entire life and I've had about 12 different cars since I could drive. All of them used.

plzzz dont go to even "look" at a car for sale here!!! i bought nissan altima from them! went…read morethere because i know his mechanic!!! big mistake!!!! worst purchase ever+!!!!! iv had to have several things repaired to even drive it. told me 1 new tire...first thing that was wrong!!!! had to buy a new tire!!! its been one thingafter another! i am disabled...so i am afraid i will get stranded somewhere!!!!! so far...replaced headlight 2 weeks! every lights is on in instrument panel!! front windows dont wor!! ac doesnt blows out warm air!! new tire ( firt week) that they said that they had just replaced...no spare...so i assume thats where they got the " new" tire!! car shakes awful!! and runs likke shit! heads up mark...im bringing this car back to you!!!!bbv:brr

Absolute mockery of a dealership. Some of the worst behavior I have ever seen displayed from Tommy…read moreSheikh himself, his employee Aj Woods and Fares Radwan. These individuals scammed me out of $998 for a January payment that was deemed late, but paid in cash accordingly. Verbal agreements were made and continuously stepped back on. These people do nothing but lie and steal. You can be as communicative as you want and still make payments but they really don't give two fucks. They'll turn around and tack on more money for bullshit fees, etc and claim you owe car payments that even though you have the proof of payment through emails and text messages, they'll still deny. Not to mention they'll also pull other peoples information up if you happen to have the same name and claim you owe that too. What's even funnier is the fact they still sell THC products through their acquired vape shops and somehow still have a business. They'll also let their employees ruin the cars on the lot causing damage to the vehicles before selling to it to people and turn around and not put your warranty THAT YOU PAY FOR into effect until 3 months later so in the event you need repair, you won't get it and you'll get questioned by the warranty company themselves ultimately making you look like a lie at the expense of VIP themselves. This simply could have been avoided had they had been honest from the jump. Don't buy from them, you'll regret every cent you put into their fucked up business

Buyer BEWARE. Typical car swindlers. I wanted to trade my SUV for a Toyota sedan and all they…read moreneeded to undermine my trade in was a minor odometer rollback issue. They told me my suv was "not sellable, but they had a guy who would do auctions" and offered me basically minimum $3,000 LESS for the car for the trade in value. Out of dread, I decided to take the deal and cut them a check for the car I bought. Low and behold, 2 weeks later the SUV is now being sold in THEIR lot for over DOUBLE what they gave me for the trade in. I shouldn't have made an emotional decision, but these are the swindlers you'll be dealing with if you go here. You've been warned.

they are awesome really helped a lot with everything. Definitely would come back anytime I need to…read morepurchase a car or part

Do not buy from here!!! unless you want a place that tries…read moreto hide problems with their vehicles, have terrible customer service, and won't repair their own shoddy work. A vehicle purchased from here WILL have problems (like 2 days after purchase in my case) and they couldn't care less about their customers. A business that doesn't stand behind their own work doesn't deserve your business.

There's no where I'd rather go for a used car than this place! Hank is a great guy and has an…read moreincredible team, they make sure you get the best value for the money you're paying. I live in California but whenever I'm' in Ohio, I make sure to stop by just to say hi!

This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...