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    Marshalls

    2.8 (132 reviews)
    Closed 9:30 am - 9:30 pm
    Updated 2 months ago

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    Lizzie B.

    This is the worst Marshall's store I've ever shopped. The treatment of customers by the associates and management here is completely atrocious. I am appalled at how I was treated and spoken to by the management of this store. The first issue I had was when I was next in line at the checkout. The manager was helping at the checkouts due to the long line. She hit the button that says next and what number checkout to go to - the number at the checkout lit up and was blinking, so I went to the checkout. I was met by the manager shaking her head and arms at me saying in a rude, nasty tone of voice, "WE WILL CALL YOU WHEN WE ARE READY!" She proceeded to take another customer and made me return to the line. It sounded like she was scolding me as if I were a school aged child who cut the line! Unreal! The associates at the checkout area are non-stop talking about customers right in front of the customers in line and during the checkout process; they are speaking mostly in Spanish when they assume you don't know what they are saying - I can understand more than you think I do and I know you are talking about me and others in line and you are not saying very nice things. I made a purchase (over $150 total) of 8 items at this store. When I got home and took my items out of the Marshall's bag, I found only 6 items. I immediately called the store about this and I was placed on hold for 23 minutes, then hung up on. I called again, was placed on hold for about 20 minutes. Then, another person picked up the call and had no idea why I was calling. I explained the issue again and was placed on another hold that ended in another hang up. I contacted the Marshall's customer service through their corporate website. The corporate line sent my call through directly to the store where I ended up speaking with the manager who was extremely rude over the phone and blamed the problem on me! She verified that the missing items from my purchase were at the register and told me that they were in a small bag. When I completed the transaction, the cashier only handed me one large bag! I was never given a small bag! How is this the customers fault? She then said she could send me the missing items and in the same sentence she said they could not ship the items to me! She was contradictory and extremely rude over the phone and repeatedly blamed me for the checker not giving me all of my purchased items. She refused to refund me and told me the only thing I could do was to drive back to the store and pick up the items. She also said the only way I could be refunded was if I drove back to the store. I explained to her that I live over 30 minutes away from this location and I would not be driving all the way back there for a refund of $2.00! I would burn more money in gas driving there! She refused to help me. After this phone call, I called the corporate customer service line again and was issued a refund for the items that conveniently never made it into my bag. All this fussing and arguing with the management was over a whopping $2.00!!!!!!! The corporate customer service line issued me a refund over the phone, which was something the manager lady said could not be done. I have NEVER been treated so horribly as a paying customer in any store! This should never happen to a customer at any business!

    Andrew W.

    Many things are available and was able to get tumblers. Only cons of coming here is a long wait in the line. But I enjoyed my shopping

    Trisha V.

    I just love going to this Marshall's. I always seem to find something that I either need or want or don't need or want but get it anyways! Haha! There's just so much to get here, you can get anything from clothes, beauty supplies, cooking, gifts, baby stuff, electronics, car essentials, bathroom and kitchen essentials, pet stuff, the list goes on. I come here mostly for the holiday clothing, I always find cute holiday outfits that you can't find at the mall and they always have the cutest and most unique Christmas clothes for guys and I always get them for my bf. There are also good options for kitchen essentials and at such an affordable price. I've gotten things for storage and to make everything more neat and organized for my fridge and it really makes a difference. They also have good snacks that you can't find anywhere else at a grocery store. I found dark chocolate gummy bears. They also have so many candles, it's crazy but everything looks so cute and festive. Even their gift section is unbelievable, you're gonna want to get things for yourself for sure. I feel like I come here every other week and seem to find something I just can't live without!!!

    Ernest F.

    Great pricing on shoes. Wonderful service; Staff are always helpful. I found a pair of shoes I liked but there was no price tag. Staff members quickly looked it up for me so I could check out in a timely manner. Can't wait to come back.

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    11 years ago

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    7 years ago

    Can't tell you how much I appreciate a clean discount store! It was like a garage sale in Newport (away from Eastfluff)

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    8 years ago

    Terrible lines, rude management, and less than stellar quality products . Will NOT be coming back.

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    7 years ago

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    8 years ago

    They have lots of cheap decorative stuff and clothes made in China. Stuff is hit and miss depending on mood.

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    7 years ago

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    9 years ago

    I can always count on marshals for having exactly what I wasn't looking for. Good store

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    Page 3 of 4

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    Review Highlights - Marshalls

    There were fewer people and while the clothing is quite as upscale, I walked out with a pair of Perry Ellis slacks for $25 (were $75...

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    Commissary Store

    Commissary Store

    3.8(12 reviews)
    0.8 mi
    $$

    I always stop by this place but I never seem to walk out with anything. I come expecting good…read moremerchandise the next time around but it doesn't always happen. This was the closest place here in OC to find BBC stuff but it doesn't look like they have much of it anymore. I only look at the shirts and hats because the jackets and pants/shorts always seem way over priced. I know some of these are limited edition but c'mon.. if you want $250 for a jacket you're gonna have to add more than a patch or small graphic to a regular looking jacket/hoodie to get my business. Also, this place could use some better customer service. I don't know how many times I've stopped by and the guy at the desk just sits there clicking away on the computer.

    Commissary is probably the best streetwear boutique in the OC. They carry brands like Stussy, Huf,…read moreSupreme, Bounty Hunter, Undefeated, BBC, Clientele, Ice Cream, Fucking Awesome, and their own self-titled brand. The signs in the store are hilarious! "We don't care about your 'brand'. So please, don't ask if we want to sell it." I forgot the other one, it went on the lines of "no shirt, no shirts, no bullshit??" or "we don't take any of your bullshit"...I forgot, blunt..but real and funny. The store itself is real sleek. One of the nicer shops I've been to. Workers are chill, they have displays out, most of their supply is in the back, just ask for various sizes.

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    Commissary Store
    Commissary Store
    Commissary Store

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    SEED People's Market

    SEED People's Market

    3.9(168 reviews)
    0.9 mi
    $$$

    I came to SEED People's for the first time this weekend when visiting The Camp shopping area. I was…read morevery impressed by the size and selection! The store is 2 stories and they sell everything from home goods, cards, gifts, clothes for the whole family and much more! As a creative person who studied fashion merchandising, their displays were everything to me. It reminded me a little of Anthropology, with more of a boho/hippy vibe. The whole store is extremely visually appealing and has a "hangout vibe". It is the perfect store for this area. It totally goes with the theme. The staff are super friendly and helpful too! Can't wait to go back!

    I really dislike leaving negative reviews for small businesses, but I hope the owner sees this. I…read morevisited the store today to buy a gift for my son and for my business partner. We picked up a vest that was clearly marked at $160. When we went to pay, the cashier told my wife the price was actually $200. We understand that pricing mistakes can happen -- that wasn't the issue. What disappointed us was the attitude. Instead of explaining the situation kindly or apologizing for the confusion, the employee was dismissive and rude. Unfortunately, that interaction really affected our experience and made us reconsider returning. I hope management can address the customer service aspect, because the store carries great products and has a lot of potential.

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    SEED People's Market
    SEED People's Market
    SEED People's Market

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    2nd Street - Costa Mesa

    2nd Street - Costa Mesa

    2.4(175 reviews)
    0.9 mi

    This 2nd Street was clean and items were organized. It was like walking into your rich aunt's…read morecloset...you know the one who has no kids? Lol. The luxury bags were organized by color but some of the prices were a bit expensive. The red Chanel backpack was a good deal tho. Selection was good for bags, shoes and knits but I'm an outerwear person and didn't find anything. Would def return when I have more $$ to burn.

    As a buyer, I love this place--so I figured I'd try selling here. Almost a huge mistake…read more The offers were honestly shocking. An Alo hoodie? $2. A vintage 100% silk Victoria's Secret top? $0.10--yes, ten cents. A rag & bone handbag? Also $0.10. When I asked for clarification, they said maybe the buyer didn't realize the brand... but even then, how does that justify ten cents? The only offer that felt remotely fair was $50 for my Balenciaga hoodie. Everything else? Basically nothing--$1 total for four additional items. They were also "authenticating" my vintage Dior bag, and at that point I just stopped the process. I wasn't about to risk them offering me such a low price for it. It genuinely felt absurd. I understand resale businesses need margin, but this felt extreme. It honestly made me feel bad for people who sell here--like you'd have to be in a really tough spot to accept those kinds of offers. What's more frustrating is that nothing in the store is priced anywhere near that low. As a buyer, I've spent real money here--I even bought a beautiful vintage D&G belt for $250. Now I can't help but wonder what they paid for it. This experience definitely changed how I see the store. I still think they have great pieces, but the selling side feels incredibly one-sided. Offering even 20-30% of resale value would feel a lot more reasonable. Their "coding" for buying, It's a huge scam. As much as i loved shopping here.. you are better off not selling. Don't give your items away unless you're truly okay with the price--don't make a decision out of desperation. (If you have that luxury)

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    2nd Street - Costa Mesa
    2nd Street - Costa Mesa
    2nd Street - Costa Mesa

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    ALO

    ALO

    2.8(9 reviews)
    0.2 mi

    The only reason I am writing this review is because Katie (blonde sales manager) single handedly…read moresaved my experience with this entire brand, as multiple other employees have ruined it. It's not worth explaining, but I had two horrendous experiences with their customer service. I came in for an exchange, in which an employee could not help with due to what she thought was store policy... I was walking out (fuming) when Katie stopped me, brought me back into the store, and helped me in 5 minutes. I was ready to be an ALO hater for the rest of my life until she went out of her way to make things right. The employees need better training on the products, they gave me false information and then contradicted themselves when I came back. I talked to many of my clients and colleagues about what happened, and they all had similar experiences with this location. For how much the products cost, the store needs more employees like Katie who are willing to go the extra mile to create solutions for you. I feel like they expect the customer to be an entitled rich person right off the bat, when everyone should be treated the same. I completely understand holding your ground and complying with policies, but it would be best if they knew the policies before enforcing them with cement. They may need managers to judge if an exchange is appropriate, and have more product knowledge. As I said to them in the store, I wish all the employees well and hope they don't take a customer's persistence personally. I will be so grateful for Katie's kindness and support for a long time. Otherwise I would be out $600 and this review would be 1 star.

    I had a very disappointing experience at the Alo Yoga Costa mesa location…read more The service was extremely unfriendly, especially from a female manager who came across as arrogant and dismissive. I also felt there was judgment and discrimination toward customers who may not fit a certain body type or appearance standard, which made the shopping experience very uncomfortable and unwelcoming. As a customer, everyone should be treated with respect regardless of their body shape or appearance. Unfortunately, this location did not reflect the inclusive image the brand promotes. I hope management takes this feedback seriously and improves both professionalism and customer service.

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    ALO
    ALO
    ALO - Notable Candy Heart Pink Beanie

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    Notable Candy Heart Pink Beanie

    The Grotto Menswear

    The Grotto Menswear

    4.8(235 reviews)
    4.3 mi
    $$
    Free consultations
    Luxury

    I had my wedding suit custom fit at The Grotto, and the experience was outstanding from the start…read more The vibe immediately stood out--professional, welcoming, and detail-oriented. Working with Colton truly elevated the process. If you want to feel like a professional athlete on draft day, he's your guy. The level of customization--from fabric and lining to buttons and stitching--is top-notch. They take detailed measurements to get everything perfectly dialed in, and it shows. I couldn't be happier with the final result and won't consider going anywhere else for a suit.

    My fiancé and I had an excellent experience at Men's Grotto…read more We initially came in for a suit appointment for our wedding, but my fiancé had a last minute important work event that required a black suit. Matt was incredibly accommodating and handled the process with professionalism and clear communication. He went above and beyond, and we're truly grateful for his outstanding customer service. Angelo was also fantastic, very thorough, knowledgeable, and clear in explaining all the options. We really enjoyed our conversation with him and could tell he genuinely cares about making sure everything is perfect. We are still scheduling the appointment for the wedding suit and all of the groomsmen, most of whom live out of state, but the team reassured us that it will not be an issue, which gave us a lot of confidence. We can't wait to go in for his wedding suit. We cannot say enough about the excellent service we received. Men's Grotto will definitely be our go to place for suits moving forward, and we highly recommend them to anyone looking for quality, professional service and a personalized experience.

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    The Grotto Menswear
    The Grotto Menswear
    The Grotto Menswear

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    Marshalls - deptstores - Updated May 2026

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