New owners are so much more friendly than before, they know my order very well, always help you as best as possible, they run out of bagels fast, which is a good thing for them. But, toward noon they will not always have the bagels you may want. They store is much more lit, more seating, and open, than it was before. My go-to bagel spot! read more

Just drove 15 mins to get 3 honey wheat everything bagels. 9am and they have 3 left. Get home and they gave me 3 plain. Awesome. Service terrible and never enough bagels made. read more

I have been going to Manhattan Bagels for over 20 years and have seen how different owners/managers run their store. This review is based on my prior visits over the past several weeks. First off - the manager is confrontational. A few weeks ago, when I ordered the Ellis Island Hot Pastrami I was told that it has to be on a Rye bagel. Well, that is obviously not the case as when I went to order it today, they were out of Rye bagels and I got to select a different bagel. My sandwich both times looked nothing like the picture. The Asiago bagel was dry and seemed to be a leftover from a previous day. I placed my order today and after paying, I was told I would need to pay extra for the Asiago bagel. This really should have been addressed before I paid. There is a tip jar in the counter. It is in plain sight, therefore there was no reason for the manager to say "And here is our tip jar." While dining with a friend, the manager interrupted our conversation to ask if we lived in Chesterbrook and then to tell us that the police told him that he should carry a weapon, due to a recent shooting of empty cars. When I asked which police told him to carry a weapon his story changed to "I heard it in the news". I came to enjoy my lunch. I didn't come to be nickel and dimed after paying for my order and then interrupted with scare tactics if I lived in the area. When the Einstein Bagels in Paoli gets their A/C fixed, I'll return to that store for light conversation, fresher bagels and honest prices. I might give Manhattan Bagels another try if the management changes. read more

Ended up here because Einstein closed early due to broken air-con. No joke. Prepared for rudeness because I had read Yelp reviews. Inside around 11. Matter of fact Indian gentleman, presumably the proprietor, direct, little brusque, little pushy. Only one in store. He was ok. No niceties. No nonsense, Probably could do better with someone better front-facing but I get it. Probably runs lean to keep costs down. Not too many bagels left. No garlic. He explained he would have to buy the garlic flakes in bulk and they were too expensive. Bagels turned out ok, little chewier and more undercooked than I liked but good enough, but not as good as Einstein. Would try again if in area. read more

new owners! miserable man gone. great service bagels and extended hours. love going now that it's all new owners

The place makes good sandwiches and food but the people are so mean and rude. The one guy who is always there is so nasty and just clearly doesn't wanna be there. The food is good overall but the customer service needs work. read more

I ordered a bagel to go on my way to work. I watched the counter guy scrape the cream cheese container thoroughly to get cream cheese to put on my bagel, but I couldn't see how much went onto the bagel. Despite scraping and scraping, he did not open another container of cream cheese. When I unwrapped it at work, the bagel had very little cream cheese on it. There is no excuse for this. read more

I logged in to check the rating after my experience, just out of curiosity. The reviews about customer service are consistent. The guy at the register is probably the franchise operator. He is extremely rude. No smiles, cuts you off, does not have the words "excuse me" "sorry" "thank you" in his vocabulary. He shouldn't be operating a franchise and corporate needs to step in to educate him. He was also taking orders with a pen and sticky notes? Perhaps, this location is not well-maintained - no computer system? This certainly casts doubt on its legitimacy and the quality of the food. I am giving 2 stars rather than 1 star, because I am a fair Yelper, and the girl who handed me my food was very pleasant, and my bacon egg and cheese bagel was good. I will most likely never go back unless I'm desperate. read more

I will never visit this location again until the manager is fired and replaced. I have given him and his leadership team ample opportunity to respond to my customer service concerns at this location but they have fallen short in a spectacularly awful manner. I continue to witness poor customer service to this day. I really want to like this place. I do. But I cannot bring myself to patronize an establishment that frankly doesn't value its customer base and treats them so poorly. Let me recount a recent experience: In mid-May, I asked to add turkey sausage to a bagel but the manager told me his computer system didn't support such a request. I asked if I could simply pay him extra, but he wouldn't budge. Fine, I said. I enjoyed my sandwich minus the turkey sausage. I had previously ordered such a sandwich with said turkey sausage but it seems that it wasn't meant to be this time around. On my way back home, I decided that I would lodge a complaint with the corporate office. Which I did. I got a call about two weeks later from the manager who informed me that there was a "new guy" at the register who simply didn't understand the computer system. He invited me to come back for a free sandwich, which I gladly accepted. I had high hopes that things were getting better. Just today, I stopped in to cash in on the offer he made. The "new guy" in fact wasn't new at all. It was the same person (the manager) who had taken my order in May. What a liar and a con! I wasn't born yesterday, man! I was on to his game. I got in line. There was a customer in front of me having a somewhat heated conversation with this same manager. It seemed that the customer's 20% off coupon wasn't valid on his order since he didn't order a salmon bagel. I later saw the coupon myself; nothing there mentioned a salmon bagel or any similar restriction. I ordered and then stepped aside to inquire about this customer's predicament while my sandwich was being made. Sure enough, after our conversation, the manager pulls me aside to explain his side of the story. It wouldn't have been so bad if the manager simply used facts and took ownership of the situation. Alas, he decided to berate the customer and explained that the customer complains all the time. He even went so far as telling me that he had no control over the situation, which was obviously false. So, in summary, if you want to patronize a place run by a man who lies, refuses to take valid coupons, and treats his customers like garbage, please be sure to visit this Manhattan Bagel location. Otherwise, I suggest that you go elsewhere in search of your breakfast or lunch. read more

If I can give this place negative -5 stars I would . For it to be in a nice neighborhood you would think this would have a great customer service . They really suck if you don't believe me I dare you go ahead and try ordering food by phone . The guy is so rude I try ordering certain things from the actual website and told him and then he says we don't follow the menu but before that I told him I had like 6 orders total he said give me a second then hung up on me . Corporate need to cancel this franchise or do something there's so many bad reviews . This is my 3 rd time I gave them a chance and I finally had enough me and my coworkers never go back here . Don't understand how you can be that rude and miserable when you have a business to run to pay your own bills . read more

If I could give 0 stars I would. The only reason I ever go here is because its the only bagel place in the area. The manager/franchise owner is extremely unprofessional. My boyfriend and I walked in and ordered 2 sandwiches and a drink, he told us it would be a 20 minute wait when there was only 2 other customers in the store. He handed my boyfriend's drink to him without a lid and the drink was spilling out the sides. After 1 sip we realized he had filled the entire bottom half of the cup with chocolate syrup completely unmixed into the drink. The girls working behind the counter are incredibly sweet and hardworking.... the place would be so much better if the owner just stayed away! Hope theres a management change in the near future read more

I ordered a plain bagel to go and asked the man behind the counter, the OWNER, to cut my bagel in half. I wanted to spread cream cheese. The guy cut the bagel straight down the middle. I've never seen someone cut a bagel this way in my entire life. I told him that wasn't the way i wanted it cut, assuming that i wouldn't have to give special instructions to the owner of a bagel shop. What did the owner do? He didn't say "no problem, i'll get you another". He instead aid I should have specified how I wanted it cut and blamed me. I can't even believe I'm writing this post right now. Jesus. Don't go to this location read more

I swear EVERY time we come here the man at the counter is rude or screws something up. Its a 50/50 shot that you actually get what you order: Nothing new today, We got to go sandwiches for my family of 5. Got on the road to find the order is wrong.....again. Had to turn around go back, so frustrating. The guy at the counter was completely rude and started an argument with me! The food is just ok, edible at best. Watery coffee. We always come here strictly out of connivence but NEVER again. (Fyi the woman who cooks is lovely) read more

Save yourself a stomachache and your money....not to mention the rudest staff. My husband and I stopped for a quick breakfast after leaving penn medicine. Manhattan Bagels are usually consistent but this particular location is not up to standard. They use Walmart brand great value bacon and eggs were greasy. Bacon was burnt and old. Coffee was cold. To make matters worse the cashier called us back as we were leaving and asked us to pay for the coffee we had already paid for...due to the language barrier we tried to explain but it wasn't worth the 2$. read more

Worst service ever. There was only one person working and there was 2 people in front of me and he said it would take 20 mins to make a bacon egg and cheese. So I told him I was going to leave the store for 10 mins and come back. When I come back the customers that went in after me were already served and there were more being served and he had not started my order. Then I had to wait 10 more mins for my order. And when I got it he was rude to me. read more

The rudest customer service experience I've had in a long time. The cashier was rude. I asked for coffee with my bagel. He failed to charge me for it, which I didn't know because he threw away my receipt. Then asked for the money for it as I was walking out of the store as if I tried to steal it. I had no idea he didn't charge me for it. His demeanor during this transaction was awful. I have no problem paying for what I consume, but don't chastise me like your child when you try fix your own mistake. Besides the lousy service, the food sucked. What was supposed to be steak on my bagel looked like the tongue on an old leather shoe. I highly advise against this place. There's a Subway next door. Next time I'll go there. read more

Good tasting bagels, breakfast sandwiches, and coffee for a good price. Their homemade cream cheese is really good. Plain and strawberry, excellent. Really nice staff, regardless of how busy they are or how many people are screaming over each other on a Sunday morning. The best deal is the 13 bagels & 2 cream cheeses for $11 ish. Word to the wise-- call to order ahead on weekends if you have a particular bagel preference. They tend to sell out quickly. read more

I used to frequent this place often; their food and drink selection is not bad. But I've since stopped--because the service is just horrible. The employees are unfriendly and slow, acting as if they're doing you a massive favor by taking your order. When my friend and I would sit down to eat, the cashiers would constantly stare at us after we finished our food, making it very uncomfortable to linger over coffee and talk--this wasn't during some huge rush hour; there was only one other customer in the store. Not a good vibe at all. I've also been shortchanged by them three different times--I didn't notice the first time (went back to check my receipts later on), but the second and third time I noticed that they charged me for a more expensive item rather than the plain bagel I ordered. Instead of apologizing and returning my money, I had to argue with the cashier and another employee (not sure if this was the manager) to get my money back. Ridiculous! I'm pretty sure the only reason they get customers is because they're the only breakfast place around with decent food--it certainly isn't for their service or atmosphere. read more

Manhattan bagels is a nice place to get a dozen bagels or a bagel sandwich. They make the egg sandwiches fresh upon ordering. If you drink it, their coffee is decent and priced fairly. read more

This is a great little place to stop in when you're traveling somewhere, and need a quick, but good bite to eat. The bagels all seemed, and tasted, very fresh and there was a big variety. While I didn't love that I had to pour my own coffee, the service was very fast, friendly, and most importantly it was busy, so you know people like it here! read more

Love the owner's Bagel Nazi shtick. It's hilarious. My first few visits I thought it was real, but there's no way someone could be this big of an asshole and work in a service industry. Clearly, this guy is a true professional, being able to stay in character....Food is always good - when you can get it - so don't piss him off when making your order...and don't even bother calling ahead to place an order if he answers the phone... It really is just like the Seinfeld episode. 2 thumbs up. read more

Simply the worst customer service ever. I avoid this place like a plague. The manager or owner is nasty 24/7/365. Never a smile, I handed him an Amex card and he basically barked at me that they won't accept it. Just a miserable franchisee, and a terrible image for the company. read more

Good place to grab a bagel in the Valley Forge area. I went after 1 p.m. and the onion bagel I ate tasted fresh and soft. Seems like they offer breakfast sandwiches during all hours which is great to know because sometimes I just want an egg sandwich. P.S. The whole Chesterbrook shopping center is very hidden but I like that, means that places won't ever get too busy. read more

This place use to be so good! Now it's so tough putting an order in. He just hung up on me twice, then puts me on hold for a few minutes. I decided to go somewhere else, this guy is awful. read more

Delish bagels. Delish egg sandwiches. The actually cook the eggs on the griddle, none of this microwave crap. Def room for improvement on the customer service side. Prices are a little high, but I happen to know how much they pay in rent and it's ridiculously high. Given their expenses, prices are actually not bad. read more

(4) ~ very good food & service MENU: ** Ranchero Wrap w. Bacon = (4.25) Very good & tasty! ** Philly Steak & Egg = (4) very good with fried onions!:-) ** Freshly Squeezed Orange Juice = (4) very good ** Coffee (Seasonal) = (4) very good * Variety of Bagels = (3.5) good...may run out of popular ones (ie. Super Cinnamon, French Toast, etc.) NOTE: It's mainly for Take-out, with only about (3) small tables for eating. read more

I have been getting bagels from this location for years and my rating is the culmination of recent experiences. I went to buy a dozen bagels today at 11 am and they were all out. I left, but then popped back in to ask if they'll be making any more for the lunch crowd. The response? "J told you there are no more bagels and won't be anymore!" Seriously!?! I'm the customer! I have purchased a dozen bagels in the past only to find (1) an already sliced and toasted bagel in my bag, or (2) routinely 12 (not 13) unless you ask. This owner needs enlightenment! read more

The Manhattan Bagel in the Chesterbrook Shopping Center is my go-to these days for coffee on my way to my new job. Service is quick and friendly and they all know my boss there - she is there every morning. There are usually 5 pre-brewed selections - Decaf, House Blend, Hazelnut and 2 others (today is was Dark Roast and Pumpkin Spice). Bagels are good too - but I need to lay off of those for a while. This is a much cleaner location than the one in Center City. read more

Staff- very friendly. Store-clean A great selection of bagels. I ordered the dozen value bagels (plus one more bagel) with two cream cheese for $15.99. I really like the jalapeño bagel. You can actually taste the bit and pieces of the jalapeño. Also ordered, pumpernickel, chocolate chip, egg, cheddar cheese, everything bagel and plain. Every single one was delicious. Chewy on the outside, soft in the center. Very fresh. I got the plain whipped cream cheese- light and airy. Very good. read more

The bagels are always fresh, even when I go in at 2:00 pm. I love the selection of cream cheese... The veggie one is my favorite! The staff here is very accommodating... Always remembers me and my order and are so friendly. My favorite lunch spot and bagel shop by far! read more

Ordered curbside today. The person working couldn't have been nicer nor made it any easier for me. The bagels were fresh out of the oven, so good. Highly recommend this location over the one 5 minutes from my house in Chester Springs. read more

Bagels were good but the customer service was terrible. Put in a $50 catering order. When picking up asked for a few paper plates and was told that's not included with the order, tone was very rude. This is not how to run a business. read more

Very good bagels and coffee. The breakfast sandwiches are good. The facility is kept very clean and the people that work there are very friendly. It has become my morning coffee place when I am working in the area. read more

Great food terrible service. I went in this morning to grab two breakfast sandwiches both of which tasted great but my issues were with the store itself. First they were out of half of the bagel varieties they offer which didn't really affect me since they had the bagels I wanted. My next issue was when I went to pay for my food the cashier incorrectly told me my card was declined which cause a slight panic for me. After I got my food I called the card issuer who confirmed that there was no transaction declined or even attempted the issue appeared to be the cashier had trouble swiping the card and didn't want to put through any effort to use that card. The third and final issue came while I was waiting for my food I overheard 3 other people complain that their orders were wrong in some capacity. While the food tasted good I would suggest going to literally any other establishment other than here. read more

Amazing bacon egg and cheese...horrible service. The owner is always incredibly rude and will get your order wrong half the time. He also never gives you a receipt and it seems to cost a different price every time. It's a shame because they have the best quick bacon egg and cheese breakfast sandwiches in my opinion in the area but they only get it right sometimes. If you call ahead you will be placed on hold and never answered. The mannerisms of the owner reflect him not wanting customers. If they had more polite staff and consistent pricing this would easily be a 5 star review. read more

These reviews are spot on. The food is good enough, but the service is hideous. I went in with my mom, and she presented a coupon at the register. The man working the register (the owner/manager, not an hourly employee) said the discount was applied automatically. He said this without even looking at the coupon. Sure enough, the discount was not applied. I took the receipt and coupon to the register, and he was incredibly rude about honoring it. He tried everything in his power to now give us our discount. I calmly and politely told him why he should take the coupon. Eventually, he just gave up and honored it because he knew he had to. On our way out, he told my mom that she needs to have better control of her son. I am 34 years old. read more

HORRIBLE customer service experience BOTH times I entered this establishment. The middle-aged man (possibly the owner) taking orders at the register was extremely rude to me each visit. The first visit I asked for a bagel toasted and he told me that they just came out of the oven and he would not toast it. I explained that I would still like it toasted and he argued with me again (??) so I just gave up. The second visit I came with a coupon, dated with the expiration of 9/3 (it is currently 8/25). He saw I was holding another coupon in my hand, which I wasn't planning to use and said "you can only use one." I said that I knew that. Then he tried telling me the coupon wasn't valid for what I was ordering, and I said that it was. He looked at it and said "oh, I see." As I went to place the second part of my order, he cut me off and said "this coupon expired yesterday." I said no it didn't, it says 9/3 and he said "we don't follow that." We walked out. He was the most miserable, argumentative cashier that I have ever met. It is unfortunate because we live in Chesterbrook and planned to frequent this establishment often. It is doubly unfortunate for him, or whoever owns this MB, because we will tell all our friends and neighbors in Chesterbrook not to patronize it, as well. read more

Absolute worst bagel place with most disrespectful manager. Only reason this place isn't empty is because the beloved local bagel shop went out of business. Not worth your money, they don't even know how to toast a bagel read more

2 stars bc the bagels are good. The manager is a mega jerk. The people that managed this place before were great. This new guy has been here a couple years now and there's always an issue. He's rude and I frequent this place much less just due to the manager alone. Which is crazy. read more

The manager who is usually the cashier is terrible. He's very negative and I could hardly hear him let alone understand him. He made no eye contact but plenty of excuses. I leave frustrated everytime. read more