Complained before about the lack of meat in the cheesesteak. They said they were able to get corporate to allow them to add more. Picked up a cheesesteak last week, never again. It is embarrassing. Steak Bros. is 2 blocks away and have a proper steak. Wife will not go back to Primos since Memorial Day when her hoagie had a not so fresh roll. Now I will never go back. Just not worth being disappointed. I was told to pick the "add more meat" option. What is the point? Just compare the picture on their website to what you get. Not even close. read more

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Absolutely delicious hoagie! The turkey was sliced super thin, paired perfectly with creamy provolone. The shaved lettuce, fresh veggies, and especially the soft, flavorful bread made every bite amazing. Perfectly balanced and incredibly satisfying. read more

Usually the best around. Ordered my 100th or so Nelly for take out. It was never put in oven. Was told repeatedly they did not heat sandwiches. Re train your staff. read more

Bought 2 hoagies yesterday, they were good but neither was marked so we still don't think we had the right ones. It's also possible that they were not made as we ordered them as one wasn't supposed to have Genoa Salami, b/c we think both did. It was empty and the service was slow, couldn't imagine when they are really busy...not sure if we will try again as there a lot of options nearby. read more

The rolls and the cold hoagies are great! Particularly the Diablos if you like spicy sandwiches. Their cheesesteaks don't really measure up. The cheesesteak I ordered was heavy on the additions but very light on the meat! Barely covered half the roll from end to end. read more

Stopped in to grab a quick bite - food was pretty good. Hoagie was definitely better than the cheesesteak. Service was awesome at the register - very nice man. However, I couldn't even focus on my meal over the manager screaming at and berating the kitchen staff my entire meal. Not one minute went by where I didn't have to listen to him belittle the kitchen staff and just be absolutely nasty with them. It ruined my experience knowing he speaks to them like that. read more

Honestly didn't know what to expect. I've been let down a few times foodwise by other places being that I had super high expectations since I am coming from California and hearing all the hype about Philly Food. Well, PrimoHoagies brought it! They exceeded my expectations plus their Dirt Pudding, wrapped pickles, and Mozzi Balls are those extra touches that make the orders go over the top with a chef's kiss. Needless to say, I highly recommend PrimoHoagies if you're in the area. It's worth the 3,000+ mile trip for me. The staff "Ron & Briana" are awesome they sold me, not to mention Briana's photos are the main reason I came in 1st place. Kudos!!! Check my profile, I'm a California Guy who just so happened to visit my work in Coatesville. I'm sending sandwiches home from here because words will never do this experience justice. This being my 1st ever visit to Pennsylvania, PrimoHoagies made it something to remember. read more

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Leaving work on the way to the airport I wanted to grab a sandwich for the road. I'm from Rhode Island so a hoagie is called a 'grinder' there. No matter what, I wanted an Italian combo. But when I got inside the people in front of me in line talked about the cheesesteaks. So I ordered one with American cheese and sautéed onions. It came on a sesame seeded roll which was crisp on the outside and soft on the inside. The steak, cheese and onions were incredibly tasty and fresh! It was so hot, I couldn't wait to have a bit so I think I lost a little skin off the top of my mouth! Occupational hazard! I had some potato salad as well as a side but it was nothing special honestly. It tasted pre-made and from an outside vendor. I'm sure many companies purchase sides that way. I'd definitely go back to try more sandwiches and have another cheesesteak; but I'll have chips next time! read more

Ordered a "#1 rated" cheesesteak primo size. One of the worst I've had and it was $15! The streak was badly burnt, had to add ketchup for flavor. The only thing that made it edible is the roll. Come on do better Primos. read more

PrimoHoagies - Cheesesteak - Italian Near Me - Paoli, Pennsylvania

Picked up our tray of hoagies this morning; delicious hoagies, but I was driven to write about the customer experience - from the ordering (easy peasy!), to when I called to change our pickup time (the gentleman was so kind on the phone), to our pickup ~ the guy helping my husband was timely, kind, made sure we had everything we needed, etc. We'll be back for certain!! Thank you! read more

Tucked away in the back of Paoli Plaza but worth hunting for them. Good stuff. Quality rolls and meats make these some of the best hoagies around. Staff at this location were very friendly and pleasant. Can't really ask for more than that in a hoagie shop. read more

Traveling with a baseball team we found ourselves in a bind for lunch twice in a weekend. In both bases Primo delivered 35 sandwiches that filled the squad and were made deliciously. read more

We stopped here to get a hoagie before our team ride & enjoyed it so much we stopped again on our way back into town. During our 2nd visit, a very large man came in and caused a huge fuss because he had been put on hold. Even while being yelled at, Rhiannon was calm & handled it gracefully. She is a star employee! read more

Yesterday I purchased the worse Philly steak sandwich I have ever had in my life a Primo in Wayne, PA 19087. I realized the price of beef is high but 15 bucks for a regular without cheese seemed a bit on the high side. Not nearly as bad though as when I got home and found not very much steak in the steak sandwich. I was amazed at the tiny portion. Not going back. read more

When you call to order they put you on hold then never get back to you. I have actually gone in the store and watched them do it to several other phone callers. They didn't pick up even thought they were not busy. Very poor management. Prep is not clean and the manager is surly. Go to a different Primo's read more

We went here on July 4th for a couple of sandwiches. The food was good, but the employee we dealt with seemed a bit bothered that we were there. When we walked in, he was making a sandwich and I saw him shake his head when we came in as he removed his gloves like we were bothering him. I said hello and he didn't respond and he stood at the register kind of impatiently and I felt rushed to look at the menu and decide on something. I'd return again...like I said, the food was good and hopefully the employee was just having a bad day. read more

You can get a better sandwich at Wawa and pay half the price. And know what ur getting there over load the sandwich and it's disgusting. The one manager is very disrespectful made me feel unwelcome and talked like white trash I saw her outside the store smoking a cigarette when I was trying to order she was screaming at her son while I was in the building I will never be ordering here again I wish they had better staff . They under pay minors and lie about the starting pay read more

Frozen Stale roll. Gross meats. Rude staff. Only people from the main line think Primos is good. They just dont know any better , Primos plays off this. Their sandwiches are terrible. Overpriced. read more

I love Primo Hoagies and was so excited to see the sign go up near my house for a new one. And you are thinking, sooo this location at Paoli is new. Well, you would be wrong. The sign going up near my house just gave me an incredible craving for Primo Hoagies, so I scoped out the next closest one to the route I was going on. But it would not surprise me if you did not realize this little gem was here because it is tucked away way in the back of this shopping center. I asked the owner and it had been here for almost a year. I was shocked and dismayed that all those times I had a craving for a Primo Hoagie, I never realized they were right there. I have to admit I got my usual Bada Bing - chicken breaded cutlet with broccoli rabe and sharp provolone. I will state up front that I ordered my food to go and it was a good amount of time before I got home and got around to eating. The hoagie was pretty good; I was a bit disappointed that the broccoli rabe was more fibrous and stringy than usual. What I did treat myself to was a takeout container of the marinated fresh mozzarella. *insert angels singing here* It was AMAZING! So flavorful and delicious. The oil/marinade did get a bit messy and spill all over the place, but what oil was left was so delicious that I threw it over a salad when I finished the cheese and had it as a salad dressing. The service was super friendly and nice too! I'm almost sad that when the closer location opens up, I may not be coming back. But I will probably try to find ways to run more errands this way and come back to this one :). Hahaha. read more

I was disappointed that they didn't have any salads. I understand that they make hoagies but no other option. So, instead, I had a chicken Cesar wrap, which I loved. They put on red peppers which was a nice surprise. The dressing was delicious and the meal was satisfying. Although I should mention I was starving as I was helping put up a fence. The one time in my life I was performing manual labor. haha I will definitely check out more hoagies from here. read more

I like Primo Hoagies for the quality and taste. They are so much healthier than Subway. This particular location is clean and service was friendly. I ordered the classic Italian, primo size with everything on it. The ingredients were very fresh and love that. Although Primo Hoagies is on the pricier side for hoagies, but you get what you pay for. read more

I love Primos. Fresh cut meat, great bread, "safe" sandwiches (not much adventure or spicy, even on Diablo). It's lack of adventure puts it at the top of the standard Italian hoagie joints, but it's not the most compelling option. Recommended for a quick lunch. All over the region so you know a great hoagie is never too far away. I'm also biased because of my listening to 94WIP--inundated with advertisements for this place. read more

Primo Hoagies... yes please! There is so much to love about Primo Hoagies -- it is hard to really gather it together and write about it. I'll sum it up and say this is a great place for a great sandwich! I've eaten here a few times, and it is a "go-to" place for high quality ingredients that taste fantastic. The spice isn't quite as spicy as I might like on the Diablo line, but I can live with that. Their menu is diverse and has many unique options, as well as the expected types of hoagies. The bread is something that I crave. Fresh, hard-crusted Italian style bread that is hard to find out here in Pennsyltucky. I will certainly be returning to Primo! read more

The good: Chances are you will find a hoagie you will like...and some of them are really good! The not so good: Some of them tend to be dry, and you need $10 at a minimum for a sitdown lunch...which is getting up there for a "sandwich" lunch. I would say, try it, and you will decide if it is worth the money to come back. I only go when a colleague is already going, otherwise, I stay away. Service is okay. read more

PrimoHoagies - Store front - by bechego - Italian Near Me - Paoli, Pennsylvania

I love this place because it's so clean and fresh. Everything tastes like it was just brought out of the garden. The sandwiches are incredible and very different from subway. One bite and I'm hooked enough to that you don't want to to go back to subway. The bread is a lot more softer and it makes the sandwich feel a lot more real. I didn't like the chicken ceasar wrap here, though it's my favorite wrap when I go elsewhere. read more

PrimoHoagies - Cold day at Primo's - Italian Near Me - Paoli, Pennsylvania

I ordered a $100 tray of hoagies to be delivered for the holidays to my local doggy daycare. I was very specific about address, time and card. The delivery person called me 30 minutes after it was to be delivered and was lost. He never called back but I got him an hour later and he told me he made it. Weeks later when I didn't hear anything from daycare I asked and they said they received with note or card. So they had no idea who they were from. I called primo to let them Know of error and basically got told well I wasn't here that day. I will think again before using them for tray delivery. When I spring money for a service especially around the holidays I would hope for the company to get it right. read more

As some noted, in the past the service had been hit or miss. Over the past half year / year, however, there is new staff and it's amazing. The service is incredibly good (always pick up phone, done quick, nice when you are there) and they seriously make the best hoagies out of all of the franchises I have been to (prob 20 total)... really well layered & seasoned hoagies, rolls are always super fresh, etc... keep it up! read more

As good a a chain can get. The recently made their bread a bit softer to appeal more to the Main Line WASPs but still very solid sandwiches. Order the Nellie or any of their diablos. You won't be disappointed! Aside from using good bread, they also use high quality meat and cheese. The lettuce tomatoes and onions are always fresh too. However, don't be fooled by their "prosciutto" which is actually the same American-style ham you would find on a ham and cheese sandwich. In America, it's a no-no to call American ham prosciutto unless it's prosciutto crudo (dried/uncooked). I fell for this once and I would have perhaps been mad if the sandwich wasn't still so dang good! read more

I just had the Sharp Italian Primo Hoagie. EXCELLENT!! Spicy, fresh ingredients, delicious roll. The place is clean as can be and the staff are efficient. I will definitely be back for more! If you don't know the area, it's in the Paoli Village Shoppes near the train station. Go there! read more

I recently bought their $10 "Cuz" sausage sandwich here and was extremely disappointed (although I did like the roll). Click my unretouched pic. About five inches of sausage cut in little pieces, an ounce or two of peppers and onions, a spoonful of sauce and invisible grated romano cheese. Maybe their hoagies are better, but this is one Cuz I won't be visiting again. read more

PrimoHoagies - Primo's "Cuz" Sausage Sandwich: lots of air and little else. - Italian Near Me - Paoli, Pennsylvania

These are Hoagies like I remember as a kid. Fabulous sesame rolls, lots of meat and vegetables and they don't get any better than this! My favorite thing here is the Veggie Diablo- eggplant, Provolone cheese, and Broccoli Rabe with a big, spicy Long Hot pepper. The owners and people who work here are really nice too. definitely order ahead of time. It can be a long wait and no place to sit. read more

Love this place. The bread is delicious and the staff is friendly. Try the spicy Italian yummmmm

Absolutely Horrible! Walked in for lunch, both counter enployees were on the phone for a good 10 minutes before even acknowledging our presence. Orders we placed were wrong and food was mediocre. Better choice would be a WaWa hogie. read more

Very, Very delicious hoagies. And I loooove hoagies. I've lived in Paoli for only a few months and didn't even know this delicious hoagie shop existed until two weeks ago. The ingredients are very fresh. It gets crowded here but the wait didn't seem that long. I have been dreaming of proper hoagies ever since I moved back to PA from CA and Primo's does not dissapoint. read more

Went to lunch at Primo for takeout on 3/6/09. Ordered the Mild Italian - primo size. It was great. I originally thought I was only going to be able to eat half, but it was worth stuffing my face and sitting at my desk at work feeling bloated to finish it all in one sitting. The prices are great for the portions you get and the service was friendly and prompt. Would definitely go back for lunch there again. read more

Excellent hoagies and priced right. Yes, it is a franchise but don't let that discourage you from trying this place.

What you would expect from a Primo's. Solidly executed high end hoagies on Sarcones rolls. A bit on the dry side, a lack of hot sandy options and the high price keep me from giving them five stars. read more

Food quality is great. I am not a huge fan of the hard seeded rolls; however, I can overlook thy problem. I like their cold sandwiches a lot more than their hot sandwiches. It is also more expensive than other hoagie places. read more

Five stars all the way. Fresh ingredients, fresh rolls, superb amount of meat and cheese on their hoagies. I have never been disappointed in their food or service. read more

I love Primos hoagies, they're always my first choice. This particular location is my most frequently used site. At times the orders are hit-or-miss (only including 1 hoagie instead of two, etc) but the solution is usually fast without much time passing. I recently used them for a large business lunch and ordered two big trays to be ready at 12pm. The trays were late, despite ordering well in advance. I was annoyed bc I had a certain schedule that had to be kept and it threw off the whole meeting timeline. Given the amount of money I paid for the trays, I decided to email a complaint that let them know. I really want them to succeed. Within an hour of my email the owner wrote back apologizing and offering to reimburse the amount of one of my two trays. I was surprised to get a reply so quickly with such a gracious offer. I really hope the staff of this location can step up their attention to detail so this location does well. The ownership is top-notch and so it the product. read more