Wanted to like the place and had high expectations based on other reviews, but this is what happened.
Placed order online for pickup and tracked on my phone. Given estimated arrival time window.
Arrived at store. Clicked button indicating I was there.
Tracker indicated order was bring prepared.
Eventually, tracker status changed indicating order was ready and 5 minutes earlier than the estimated time.
Went to open register. Register guy in charge, kind of Mexican looking, middle aged, average size, kept clicking away at register. No welcome.
Lot of young workers milling around, in and out of the back kitchen where subs were being prepared.
Girl retrieving another order came back and handed off an order to a customer and then helped me.
Got my pizza pie then went to warmer where finished subs were kept.
Couldn't find mine, went to back kitchen, returned and said order was not ready yet.
So I waited. And waited. And waited.
After 15-20 minutes waiting, asked what was going on to a young guy also working there.
Told him 15 minutes had already passed since tracker indicated my order was ready.
He said oh that meant it was just marked that way by someone on the screen. Didn't mean order was ready.
Of course, in the meantime, waiting on my order, i had seen many customers come and go with their filled orders, even ones with order numbers after me.
Customers who came to the register were spoken to right away and got their orders promptly and left. Even those with sandwich orders.
Within a minute or so after speaking up, girl retrieved my sub and pizza and I could finally go.
Utter failure.
No apologies throughout, just excuses.
And never felt welcome or attended to.
Pizza was also not very good, other than the breading and crust. Enough cheese but not much sauce, which by itself is a personal preference. But the flavor was kind of off, like a sour and old white wine. Not a good tasting pizza. Someone commented that it tasted like the Costco pizza (but with superior breading).
Cheesesteak was ok. It was a little on the smaller side, though, compared to local standards. And bread was seedy without an option for seedless.
And not the cheapest either. Total $40-50 for large pie and cheesesteak sub.
Not sure what happened but I felt like they didnt want my (type of) business.
Should I have used an assumed name to not give away my identity ?
Reference the review of Phoenix C., who commented that her pizza tasted 'off.' You can infer what you want. A few other reviewers have also commented on 'off' flavors. Maybe it is a special seasoning they add to some of their pizzas for their special customers?
Maybe I should have tipped ? Tipping comes up auto when you order on their website (I hate that).
Anyhoo, my overall recommendation is, AVOID! read more