I took one bite of my sandwich and almost broke a tooth biting into a huge bone fragment. There were two bone fragments in half of my sandwich. Horrible quality control. read more

Capriotti's Sandwich Shop - Bones in the "Bobbie" - Salad Near Me - Downingtown, Pennsylvania

Well, despite new ownership at this location, and seemingly more help, while the store appears to be running much more smoothly and is significantly cleaner, the product is still subpar (for Capriotti's standards) now featuring far less filling in The Bobbie and a serious downgrade to the stuffing. The Bobbie is no longer special. What a shame. read more

Not for me bread is very hard great meat & cheese everything was good I DID NOT LIKE THE BREAD read more

Tried this shop out for the first time last week. Had their cheesesteak sub and fries. Both were awesome. Dressed up my cheesesteak with their free options (lettuce, tomato, pickles, hot and sweet peppers) and made it a cheesesteak hoagie. Loved it so much that I returned to order the same thing again two days later. Plan to go back often to try some of their other sandwich options and loaded fries. The fries are much better than fast food fries and one of me and my son's favorites. read more

Best turkey subs in area. Great meat, rolls and fixings. Will come back. Great food here. Turkey subs are the best. Location convenient and place clean. Great food. read more

I wanted to give 5 stars, but it's hard to ignore a mistake that costed me the enjoyment of my sandwich. I gave 4 stars because of the amazing service & recs by Matthew & the overall experience. Customer service- top notch. It was our 1st time visiting any Capriotti shop. We ordered 2 sandwiches & fries to-go. Meatball sandwich- this topped the list of the best meatball subs by chain restaurants across the country. The article popped up on my browser this morning, I told the wife- let's get one for lunch! It didn't disappoint. Delish. Fries- they were sprung on us by Matthew & we're SO GLAD. He said they served the best fries, & it's true. omg. Flattened steak fries, salty & hot & crispy & dreamy & they didn't make it home. :) Classic Italian- The meat & Liscio roll- winning combo. Unfortunately, it wasn't made correctly. The toppings are listed on the menu description (& we repeated verbally) yet they didn't make it on the sandwich. Barely any mayo at all, some parts were completely dry. No onions, no tomato, no oregano. Yet, a whole jar of hot pepper relish. I don't know if you can tell by the picture, it's just lettuce a couple of sweet peppers and a whole bunch of hot pepper relish. That's it. (Also, we already ate half the sandwich and no sweet peppers are on the half we already ate. So I thought that they forgot the sweet peppers too!) anyway, it's not the cheapest sandwich available, the two medium sandwiches and large fries was over $30. At that price point, I'm expecting a little more attention to detail. It's disappointing to bite into the sandwich, all I could taste was a mouthful of spicy vinegar because that was basically the only topping they put on the sandwich. However, we know that made correctly. This would easily be a top Italian hoagie. read more

Capriotti's Sandwich Shop - Classic Italian - Salad Near Me - Downingtown, Pennsylvania

The team here made a minor mistake, but the manager totally made it right! I didn't even tell them, they contacted me!!! They are very polite and you can't beat a Capriotti's hoagies! Very polite on phone and very professional! Always Capriottis from now on! Manager is awesome! read more

they gave us free drink and they were nice ! the guy with slives gave us the drink best work and he gave us free samples of brownie

It was just okay. We had the Bobbie and the cheese steak fries. The Bobbie was cold, which was our fault for not confirming, but we order this type of hoagie at a lot of other places and have never gotten a cold one. The cranberry sauce was not the best, and the stuffing was subpar. The turkey might have been okay if it was hot, but with it being cold it wasn't so great. We got the large and oh boy was it big! You could totally split a large between 2 people, or maybe 3 depending on how hungry everyone is. The cheese steak fries were good but could have been better if the fries were crispier. They were cut really thin so I'm not sure why they weren't crispier, but other than that the flavor was good and they were definitely the meals highlight. The staff could have been a little friendlier, but they weren't unfriendedly. The store was clean overall but I did take issue with the one employee that was taking orders and making sandwiches that didn't think she needed to change her gloves in between touching the register and touching the food. read more

Delicious cheesesteak! Manager making sandwiches is very proud of his work! Presentation is everything! Thanks! read more

Capriotti's Sandwich Shop - Cheesesteak - Salad Near Me - Downingtown, Pennsylvania

Ordered the Hot Bobbie. What I received looked nothing like the photo. More like dogfood. Mushy, tasteless mush. First and last order from here. read more

Capriotti's Sandwich Shop - Salad Near Me - Downingtown, Pennsylvania

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The food was great. Customer service & the level of friendliness + how clean the store was, was not satisfactory though. Also, I'd like to point out that I saw a review complaining about certain workers/yelling/altercations b/w workers occurring in front of customer & the "business" responding to the comment saying the individuals had been let go- they hadn't been though because the individuals in the photo were both working the day I arrived. I suggest going to a different capriotti's for the good food & hopefully a better experience. read more

Food first: I wanted an Italian grinder, but they don't do those, so they suggested an Italian grilled sandwich OMG. This was so incredible I don't think I can ever go back to a regular cheesesteak. It's like a cheesesteak but with grilled Italian cold cuts and cheese some peppers. Just deadly. Don't get their very large one unless you want to take home leftovers. The smaller sizes are more than ample. Ambience Second: The only negative is the facility which looked shambolic and dirty and the staff, which was really friendly, but seemed very disorganized. read more

The food is good, but I hunk there is too much bread on their sandwiches for me. Get extra veggies because they are so good, and try the veggie turkey and veggie chicken cheesesteak sandwiches. Service is good, and they always seem to be slammed so that's a great indicator. read more

Great service at this Capriotti's. We ordered a couple of Bobbies and an Italian hoagies. Both Bobbies we're as expected and were as good as any other Capriotti's Bobbie. The Italian was well put together and even though the quality of meats was not exceptional, the balance of all of the other ingredients made this the best Chester County hoagie we have had thus far. Parking is easy since it's located on the same pad with Five Guys and Mod Pizza read more

Turkey Cole. Real roasted Turkey breast and delicious Cole slaw. Fresh delicious roll. So good! Can't wait to try other sandwiches.

The food is ok/good if you are hungry enough, however the prices are ridiculous. I would revisited again only if me and another person. Because I spent 40 dollars for three 10 sandwiches. read more

Service was good but have ordered 2 times from here and both times my ordered was wrong. Will have to confirm my order before I walk out to confirm it's correct read more

Black lady working behind the counter and making sandwiches drop a wrap sandwich on the floor picked it up with the same gloves and continued making sandwiches never changed gloves dipping that same hand in condiments on top of that looked like she was wearing a jogging outfit that she wore for the last two weeks dirt and food all over floors not only just in kitchen very dirty place got a refund very quickly happy I didn't even eat there read more

Capriotti's makes awesome hoagies. Having shredded Butterball Turkey for a turkey hoagie is wonderful - plenty of meet and delicious. Italian sandwich was just right, and they put the hot chopped peppers on the side as requested. I do think this location needs more staff in the evening - just had 2 gentlemen on 5-13-24 Matthew seemed to be in charge and was very conscientious and coordinated everything and they were both really quick considering the number of tickets that were coming in over the internet, delivery people picking up orders, and people coming in and ordering. Matthew even hooked up my grandchild's meatballs in a cup with the roll on the side just like she likes it. I tried to call 4 times the phone number that was online for the shop and it wouldn't go through they said it didn't ring. I went over because I was craving a turkey sandwich. I think the phone line was just overwhelmed by all the orders - great food and so many ticket orders coming out from the phone. I watched as Matthew took control and his partner backed him up in every way. They were so conscientious and caring about doing a good job in a timely manner and were coordinated together and didn't take the stress out on the customers - great customer service and they were a team. Thank you, gentlemen for a great meal. Thanks for a show of how a team can work wonders. I hope you get more help soon and some acknowledgement for a job well done. Thanks for the cookie and the great meal. We see you! read more

I normally avoid chains but the best sandwich in America justifies a visit plus I remember the first one in Delaware, This location is great! Very happy they opened up close to us! Great staff, great cheesesteaks, great Capastromis, and of course the Bobby! read more

Overpriced and disgusting So not recommend. The turkey hoagie tasks more like tuna then turkey

extremely poor quality.. bones and cartilage in our sandwich...quality was horrible. Don't order here

Ordered two cheese steaks and they were lite on the meat! Go to Exton or WC. The one near Wegman is holding back. I've been to all locations and this is the worst. Taste is good just lite on meat. That's why we shop here - for the big sandwiches!! read more

Capriotti's Sandwich Shop - My sandwich with missing meat. Sorry took a bite. Lol. - Salad Near Me - Downingtown, Pennsylvania

So I was dying to try some of the sandwiches, after I saw a review on FB. I stopped in and got several for our family. I got the "wagu slow be jo". Little did I know it was cold. That was a shock and disappointment. I loved the coleslaw and the bread; but I don't like cold beef. My husband cheesesteak was amazing and the Italian sub was awesome. I'm definitely coming back... for a hot one!! read more

Absolutely love their vegetarian options. The staff is also very welcoming and pleasant!

Stopped in Monday night. Saw their logo sign from Wegmans. Glad they opened up here, awesome sandwiches. The large classic cheese steak was freaking phenomenal!! The amount of meat was excellent. Just as I would've put on for myself, lol. The naked fries were very good also. Place was very clean and staff was very nice, helpful and friendly. read more

Disgraceful and incompetent. 2 visits, both were horrible experiences that in each case my online orders were ignored, then sandwiches prepared that were terrible and not to specifications (i.e., no cheese whatsoever when I paid for extra cheese). Stood in the store for close to an hour waiting for someone to put together a sandwich. Avoid at all costs. Gas station food is better. read more

Here's the thing. The Bobbies were amazing. The fries were off the charts. But the employees. not so much. The woman/girl who took our order sang the entire time we waited for our order. Yes, the entire time. When we walked into the shop, there was a man who looked homeless sitting against the front wall, smoking. We were going to offer to buy him something. Before we could, he walked in the door. Turns out, he was one of the workers. The third member of the crew was a woman who kept going into another room several times within 20 minutes. I have no idea who prepared our food. My point is this: the experience didn't feel special and it should have. Because the food is better than most fast food restaurants. The brand was sullied by the appearance and actions of the crew. I only have one suggestion: give them Capriotti polo shirts. Branded hats. Be proud of your brand. Will I go back? Probably not. What you should know is my wife went there about a year ago and left because the woman behind the register was screaming in an argument with the manager. It took that long to consider eating there again. But it was another disappointing experience. I hope they get their act together and bring their staff up to the level of their product. One last point: my wife suggested Capriotti's may be a chain that gives people a second chance or people with challenging issues, if that's the case, God bless. If not, find an HR person. read more

Great place to eat. Wagyu cheesesteak is amazing. Should be considered it's own food group. Got to talk to Stuart for a while, as he seems to be there 24/7. He has a fun staff that is not shy and keeps the place clean and running smoothly. read more