We went to main event for bowling with the family. We ended up buying the pass for all the activities. When my kids went to do the ropes activity, they were told to get a ticket even though no one was on the ropes. They left to get a ticket and came right back. The guy left! I saw him do this numerous times to kids. I spoke with the manager, Connor. He explained "they were short staffed". Really! Why sell tickets if you won't give access to the activities. RIP OFF! read more

We found a roach at Main Event. We told the server about the roach, he said he told his manager. The roach did not get removed and it continued to enjoy hanging out there for the night. Also, they should not sell packages for laser tag, gravity ropes if they are booked and the kids never get to actually do those activities. There food is pricey for what it is and they don't have happy hour food anymore. read more

Main Event Katy - Roach at Main Event - Arcades Near Me - Katy, Texas

Our group did not enjoy ourselves. The place needs some work and management needs to focus on customer relations. 1. Several games, areas are damaged or broken, including shuffleboard (most pucks have no top and were very dirty, we actually had to clean them ourselves to even get them to slide. Tried to place air hockey but one side didn't register any score. We then had someone that wanted to play the jump rope game which gladly took our money but never worked. All the while there was no one on the floor to help us get a refund or take any comments. 2. At 11 pm on a Friday night, suddenly without any notice or warning all games and lights turned off. We thought they lost power but no suddenly the police ask us all to leave for a private party. We had several people in the middle of a game and it just cut off, more money wasted. If they had given us warning we would have finished up and left, but we didn't even know what happened and no one else around us did either until they started yelling at us to leave now. It was very rude and completely ruined what little fun we did have. A simple announcement would have prevented this but apparently no managers with any common sense were working. Will just drive in to Dave and Buster's next time. read more

Very rude employees. Love main event entertainment but this one is not good like the other locations. There were three employees behind counter, when asked for service two of them pointed to the one who was busy doing paper work saying he will be right with you then they continued to stand there to chat. I like main event but will not be going to this one again. Don't waste your time and money here. 1 out of 5 do not recommend read more

Coming to main event is always such a great expirence! However, today, we had exceptional service. Todd, the manager on duty was so kind and caring towards me and my friends. He really went out of his way to make us feel welcomed. Our server Chris, was also awesome and went above and beyond when being our waiter and showed us such great customer service. I love coming to this location and will continue coming here whenever I need a fun night because I know main event and all the employees will make that happen! read more

This place seems as if it is a good place for families that want to stay out with their kids late night and a drop off for teenagers. The establishment is full of kids (with no money) just running back and forth "hanging out" like a bunch of mall rats. Matter of fact I was playing an arcade game and their was two teenagers hanging on the back of my seat waiting for me to finish. Kinda awkward. All this is as expected because of the activities offered (bowling and arcade games etc). On the good side, it is very nice inside and the bowling lanes are cool. The prices are standard for what they offer. So give it a try but you just wont be blown away. read more

Had an amazing time!!! Customer service was beyong amazing!!....ill be telling all my frends about Main Event in Katy!! Todd the manager was very welcoming and made sure our party was taken care of promptly! read more

It's convenient, it's clean and the activities are fun and varied. I will be a regular, but the food service is terrible every time I come. It's very slow although the servers are friendly. read more

I would like to thank Zach and the entire staff at Main Event Katy for making my office anniversary party a huge success! All of the children and their parents were extremely happy with the top notch customer service they received! Zach made frequent checks throughout the night to make sure all of my guests were happy. One of the kids game card fell in between the machine and a staff member went above and beyond to retrieve it. I can't say enough about the fabulous service we receive! I will be booking future events at Main Event Katy. Thank you so much Zach and the entire staff at Main Event Katy!!! read more

Nice place to get away and unwind with bowling, pool, laser tag, games and food & drinks. My only complaint after being there a few times now, is the lack of attention from servers. I always have to be running after their attention to order food & drinks, even during slow business hours. Other than that, I enjoy coming here. read more

The facilities are great, but they are way understaff, just one bartender , and of course more than 8 people in line for a drink. Then at the bowling lanes, not a single sever to order food and drinks. I don't understand businesses that have such nice facilities and they skimp on the staff. read more

Of course spending $100 to play games and get tickets for $1 worth of candy is expected. But that aside...Saturday night and the place is packed. They have ONE person working the booth where you exchange your tickets AND get laser tag and gravity tickets. Every trash can is overflowing, bathroom is filthy and trash cans overflowing. No paper towels. Dirty cups and dishes are EVERYWHERE. We ate in the restaurant first, service was terrible. We waited 20 minutes for our appetizer which was just chips and salsa and then our entrees came out about 3 minutes after. We had to flag down our waiter anytime we needed something (including a pen to sign the dang check) as he wasn't paying any sort of attention to us at all. Tried to have a fun night out with the family. Should've stayed home with Netflix and pizza! read more

Great place and family friendly for all ages. The reason of giving two stars - SERVICE SUCKS! I came back for the second time to give it a chance and for you to order a drink at the bar area... You have to get someone yourself. Sat at the table for a good 20 min before I gave up and called someone myself. I don't know if they are short hand or just no customer service skills. A few pass us by and saw us sit down but did not even approach us to take our order. It was not busy. Only two tables in the bar area and we came on a Wednesday. read more

I was disappointed with my event yesterday. My host was great, I want to make that clear but unfortunately because of how busy it was, we were unable to complete all the activities that I paid for in my package (we were unable to do laser tag because of the wait time mid way through the gravity ropes I was told the next available laser tag was an hour and a half out), and no i wasn't given a discount even though it was removed because of how busy it was. I had also been told when I signed up that since I wanted to get additional lanes for the adults in my party, when I asked my host I was only then informed that we couldn't because of how busy it was and we would have a 4 hr wait time if I wanted to add. This was something I was told I could do and I simply had to advise my host when I confirmed my event days prior. Because of that some of my party left early since we didn't have seating for adults, keep in mind I added additional food and drink for adults on top of what I paid for in the package, which is fine but no accommodations where given even though I included the number of adults attending and advised of my plan for additional bowling for adults days prior. In all, I was disappointed with the experience. I had a great experience with Dave and Busters before I don't see us returning here. I have emailed them and will post an update if they remedy but sadly my son, the birthday boy, left wanting to still do laser tag while everyone in his party was leaving due to lack of accommodations. read more

allen was a very good employee! he made me feel very welcomed and did excellent customer service! will definitely come again!

We held my daughter's 12th bday at the Main Event in Katy. They really did make the whole experience fun for the kids and hassle free for the adults. The package we purchased included bowling, laser tag, a game card for each kid and a party table with Pizza and drinks. It was just the right amount of activities to keep the guests entertained and having a great time. Thank you to Kathie in the reservations department and our hostess, Katie, for making the event great for us. read more

Never been here before, but my oldest insisted he wanted his BIG 10th birthday here so that's what I did. The booking process through Amberle over the phone was easy, which made me a little skeptical. Arrived yesterday and we were greeted by AVA and ALYSSA with the biggest smiles on their faces! I did the ultimate package so my 10yr old could have a grand experience and my oh my HE DID!!! Ava and Alyssa when above and beyond to assure everything went smooth, even down to the fact that I wanted the kids fries and chicken nuggets to be on red plates only. They checked on all our guests, bringing whatever we requested promptly. These ladies need a raise!!! When I say I've never had a party run so smoothly I mean that! I didn't NEED to lift a finger. I had 20+ kids and all were served and cared for by these ladies! Ava and Alyssa you ladies have an AMAZING personality fit for this job. I know it may have been stressful with soo many kids, but none of my guest or myself could tell because y'all kept that smile and terrific personality!!! God bless and we THANK YOU BOTH and we will definitely be back for more parties/events!!!! read more

We came with 8 kids and they had the best 3 hours. Manager todd did a great job and made sure that we had our bowling lanes right away. We only had to wait 5 minutes. Kids also enjoyed laser tag and gravity ropes. Todd and his staff was very responsive whether it was helping kids with the bowling machine, our food or drinks. We will be back here for sure!!!! read more

I felt discriminated against as a women buying a drink for herself, because the bartender and manager assumed each time the drink was for my boyfriend. My ID was repeatedly checked and I was told twice that I would be kicked out if he takes a sip of my drink (they didn't accept his passport as ID, we're both 25). I felt uncomfortable like I was constantly being watched, because every time I looked up I could see a bartender eyeing me. I got tired of the harassment and left. read more

Came here for the first time for a niece's bday party. Guess you can say it's like a Dave & Busters/Palladium Theater for kiddos. Can be pretty chaotic, but I hear they are pretty organized when it comes to birthday parties. They make sure all the kids are on a set schedule for each event (ie laser tag, bowling, lunch). I like that adults are able to enjoy some drinks and bowling as well. I'm not sure how much bowling was, but from what I hear it sounds a little expensive. read more

This had been one of the worst customer services I have ever received. We weren't properly explained how their All activity passes worked and when we were told we only had to purchase ONE pass and just had to buy the shoes so we thought we were fine. When I returned to the counter to ask some lady in a red shirt (clearly in a higher position than the other workers in blue shirts) she rudely told us that we had to purchase other passes and purchase the shoes. I said okay cool I guess we didn't understand. As one of our members from our group was handing in the paper to reserve the lane she told her something and our member got physically upset and started crying and left the location of how upset she was. I ended up getting the manager and had to explain to him what happened and while we were talking to him she clearly had a BITCH face of how upset she was. Yes I understand that you have your bad days but leave all your problems at home or at the door. I work in the service industry and I usually don't let many things bother me, so for me to ACTUALLY WRITE A REVIEW something horrible actually had to be wrong. I didn't get anyone's names but the manager "seemed" like he was going to handle the issue and I guess that's okay but still no one in a higher position in ANY Industry should act like that, never coming back. Bartender was nice btw. read more

You'd think for how much they charge in the place, they would have toilet paper in the stalls. #partyfoul

Been here twice. Once for a child's birthday party and another as a family outing. Both times were good experiences. The bowling was cool. A bit more expensive than I thought it would be. No wait. TV screens everywhere. Nice environment. The food is better than the average bowling alley. Got wings and pizza. Prices are reasonable. the server was not very good but all the other staff were fine. I will go back. read more

We went on a Sunday at 11:30 am. We were offered the $7.99 Unlimited bowling deal, thinking this was a great idea, we went ahead and went for it. There was 6 of us total, we all ordered food and drinks and were having a good time. The food and drinks were really good! Not to mention, our server was incredible as well and tried to help us with this problem we faced later. We then realized that our "hour" was almost up. I went up to add another hour and we were told we had to give the lane up for someone else. This was fine. I was a little annoyed because I had not been told that it was going to be in hour increments. We were then put on a "waitlist", which again, if I would have known that we were on a time crunch, I would have put my name on the list earlier. They assured me that it should be no longer than 20 minutes until I am able to be at another lane. After 20 minutes, I go back to the front and they let me know I was next in line. I waited about 30 more minutes before I was able to be seated and bowling again for one hour. After that, it just got crazy busy and there was no way that we could have bowled again for at least 2-3 hours. Not that I would be back again, but unlimited bowling is not worth it. Just make a reservation for 2-3 hours and pay the difference. read more

Great fun for the whole family. Food is reasonably priced and great tasting, plus staff/management is very customer focused. Highly recommended as one of the best entertainment spots in the Katy area. read more

A little chaotic here. Not enough structure for me but our waiting staff is amazing. I'm pretty sure I like the main event in the woodlands better. read more

We went for dinner and games. It took at least an hour to get our food so our dinner took at least two hours. We went to play games and more than half of the machines were broken. We won't be back. read more

Great experience. Jorge and Todd provided great customer service! Will be returning very soon!

Todd is amazing! He makes each customer feel valued. Food was delicious and came out quickly. Definitely the best Main Event location I've been to. read more

Had a great time here! We went on a Sunday and got the summer special- $20 for unlimited games including bowling, laser tag and pool table. Our server, Kylie, was wonderful! The manager, Todd, came by to check on us and see if we needed anything. The service was excellent. Will definitely come back. read more

It was our first time coming to main event. We were well greeted by each individual we encountered. We also had a great waiter by the name of Kylie. She was patient and around to ask if we had any questions about drink orders. The manager was very kind to us and checked on us to make sure we enjoyed our time there. The laser tag was fun. I felt like a kid again, but you will definitely get a good work out from running around. I would recommend this place. read more

Went sat night, it was pretty decent, many activities. Games, bowling, climbing. All ages but mainly family. I suggest it perfect for someone on a date with their kids. I had a good time playing games. The service at the bar sucked but other than that, it was fine. read more

A bit musty smelling and dirty tables. Not too crowded. People seemed to be enjoying themselves.

I bowl a lot many place I've been to have options to pay per game or pay per hour. To me, there are times that I need to take my time to practice and I really do not want to rush. Unfortunately, Main Event does not have the pay per game option. All they care is to rush you in and out the game so they can get your money - they don't really care about whether you enjoy your game or not. After went to Main Event couple times, I headed to Time Square and I've been going to there ever since. Time Square has the option pay per game and pay per hour. Pay per game would let me enjoy my games and practice. I would not recommend Main Event if you come to bowl and relax, have drinks and don't want to rush in and out. read more

The only reason why I am giving this establishment 2 stars is because the bowling attendant was very nice and let my date and I bowl 30 mins before close. Came in around 10pm last Wednesday (3/11) with my date and we decided to have a drink at the bar first. We sat down, decided what we wanted and NO ONE ever came to our aid to take our order. We sat for 30 mins talking while the bartender ignored us and help every other customer but my date and I. We finally got their attention, and ask a male worker behind the bar what drinks we wanted. He told us he couldn't make the drinks. What???! Then 5 minutes later, he started making another customer's drink. Crazy!!! Then he made ours after since the other female worker behind the bar couldn't take our order for whatever reason. Took 20 minutes to close our tab because we were ignored once again! So frustrating. And the worst part-they never gave my date his credit card back so he had to cancel it. Spent an hour and half at the bar due to horrible service. The worse bar service I've ever experienced in my life. Only come for the games. read more

My family went there for one of our family reunion and we had a great time. From bowling to Laser tag, it was the place for family and friends to bond. I highly recommend this place because there are multiple activities and games to do here. read more

Main Event is awesome! This is my go-to place for entertainment. There are so many great options for fun (for kids and adults alike) in one convenient location. Activities can be a little pricey individually, but Main Event usually has some good value packages/wristbands. Friendly staff is an added bonus. Shout out to my dude Michael from games--Always working and always willing to help me and my family out! read more

Horrible management, I received a GC for the holidays. Decided to go for the first time, and they tell me they wouldn't accept it for not having proof of purchase, ridiculous never heard of any place requiring proof. First and only time coming here. read more

Rude staff, small facility for person limit, understaffed, bad food, unclean facility. I ordered a pepperoni pizza and got a half-crust cheese pizza with a speck of pepperoni. Went to the drink fountain and there was no ice (which is normal at establishments), but all of the fountain drinks were straight water. The staff neglects their duties and doesn't restock or clean anything. The toilets stink and there was toilet paper everywhere but in the toilet roll holder. I would not recommend this facility to anyone that is looking to have a stress free break, and only put one star to get a review up there. read more

Went there for a birthday dinner and busboy took birthday card with cash in it off our table !!! Management was no help they didn't care at all!! Never experienced anything like this before!! My niece was devastated!!! read more