Absolutely terrible customer service!!! And they just put you on hold for 30mins and never pick up the phone again after saying they can't help you cause they're too lazy to check their stock. Definitely not helpful whatsoever if you actually do get to talk someone! read more

I like going to Macy's for shoes. They have a awesome collection of shoes right. And the price is a little expensive but not what I would have expected. The prices vary. The styles I like range from about $110-130 a pair. They're on sale now for $90. Which is a really good price. There's another pair I really like that are usually $80 but are on sale for $45. If you have time you should check it out. Just a little tip. read more

I give 5 stars for the amazing service I received from the store manager, Maria Padilla. Maria went above and beyond to help me during this past holiday season when I was purchasing shoes in the ladies shoe department . I was using my Macy's rewards points on my phone but was having an issue with my phone so the points would not load. Maria provided excellent customer service and made sure my purchase experience went smoothly and I was still able to use my rewards. She was attentive and made sure my shopping needs were met. She provided an excellent example of true leadership to her staff. I will always choose Macy's first for future purchases. Thank you, Maria! read more

I just have to share an amazing experience I had today with this Macy's. My teenaged daughter was shopping there yesterday with friends and bought a dress. Went home with a friend for a sleep over. Today when she pulled out the dress to show me, we found that it still had a security tag on it. Of course, it's for a birthday party tomorrow. I hadn't planned on spending my afternoon on a round trip back to Macy's that would take well over an hour. And I knew better than to try and pry it off. So I called and asked for a manager in the Junior's dept. Got Doug. He really got my problem. So much so that he drove out to my house with the security tag removal thingy -- and took it off in my entryway! And apologized for the trouble! Now that's service. read more

This is one of my favorite Macy's stores on the planet. I spent a brief amount of time actually working in this store, and I am still willing to shop here! This location got 5 stars because it has a good set of makeup counters, and a great selection of accessories. But the main reason is because they ALWAYS have formal gowns. It doesn't matter what time of year it is, if you have less than a week to find a semi-formal or formal gown for an event, this particular Macy's delivers. There's also the 2nd floor which has a variety of dress casual, won't make your boss wonder if you came straight from the club clothes. The Men's store also has proven to be a good spot for their annual suit sales. However, the men's shoe selection is not as varied as SF. read more

GREAT Sales! This place is cheaper than Target if you buy on sale..... Look closely at the Coach purses you can get them for 40% off some times. Shoes are great sale items too....Alex in the shoe department is REALLY nice and helpful. Clean store and very friendly staff. read more

Macy's always has what I need. I bought my nice Caphalon set here at a very good price. I also got a couple of bonus items because of the sale they had going on. The sales associates that helped me with my purchases in this particular department were very nice and helpful. I like that I can come in here and pay for my bills and get good customer service as well. This store is stocked well most of the time.. Obviously during the holiday season is a different story. But I like to shop here A LOT. I'll be back again to use those coupons I get for being a Macy's card holder :P read more

The local store did a lot of things to help correct the horrible corporate customer service I received after being greatly disappointed in my purchase.l, but to no avail. I read a lot of reviews online of people with similar experiences from Macy's customer care. When I complained that the tech did not test my furniture as the local store suggested and as I requested- instead just looking at the furniture from a distance and making a determination- Sharon at corporate in Ohio says they must go by what the techs say. Completely useless customer service and assistance for a corporate office. How is one to get a fair analysis if a tech doesn't officially test the material? Do not buy your furniture through Macy's. read more

Like any other Macy's pretty much. But I think that the selection at Valley Fair mall is much bigger than this one.

I only wish I could start this with the name if the person that helped me. It was a fragrance counter and the journey began. An agent approached me and assisted me with a purchase. Our conversation advanced with some suggestions on books and other gifts for an upcoming event. She was very assertive and helpful. I promise to review the information later today and post her name for the record. Then another agent approached us and chimed in with good information on other stores that I needed t go to, but uncertain of where they were. So I left with a gift, good directions and a smile. What more can a man ask for! Shop here! Though they are experiencing much construction with what appears an expansion, the service was not compromised. read more

Solid selection of items. I actually prefer this location now that they consolidated the men and women's shops. This Macy's is huge, but you should find everything you need. Staff is hit or miss in terms of helpfulness, but overall, this store's selection is great. read more

After finally getting a hold of the manager shortly after I wrote my previous review, I was able to express my frustration with her. The manager was very apologetic and actually said she was speechless after discovering the terrible customer service from one of her employees. Since I didn't know the associate's name (the name I had gotten from another associate was incorrect), she said she would speak with every single employee in her department until she found out who this lady was. I left her with my phone number in order to get follow-up information once the associate was discovered. After a few days, the manager called me back after speaking with all 55 of her employees in her department. She said the only person fitting the description I had given her was a lady who quit a few days after the original incident. But she did say she spoke to each employee individually and told them this type of behavior was unacceptable and should never happen again. I was very appreciative of her understanding and quick action to this situation. read more

Don't go to Macy's Broadway Plaza in the evening because you will not find any one to help you. I have been to Macy's several times at night and I have looked over the entire second floor and after walking the store have only found no more than 3 sales persons. I stopped in to quickly return an Item and I had to wait 20 minutes standing in a line of 2 people because the customers at the cash register were either paying their bills, exchanging, etc and there was no one on the entire second floor to help me with my 3 minute return. It's really horrible that a large store like Macy's has no customer service in the evenings. Need again!!! read more

This morning I received outstanding customer service from a woman in the Calvin Klein men' department. Very courteous, attentive, and prompt. Assisted with a return as well as several purchases. Left me space to browse and checked in on me. Much appreciated. read more

This Macy's does not have a maternity section. Just FYI cause it always pops up in my local search but when I went down I was told they don't have maternity wear but to try Stoneridge Mall in Pleasanton. read more

I never like to shop at Macy's because it was just too difficult to get help. However, I highly recommented the Bridal register dept. The lady who work there are super helpful and nice. Make me feel like I am at Neiman Macus kind of personal service. I give them five stars. I have to drop one star because I went there two weeks ago try to find a watch for my husband. The people don't really know much about the watches. I just can't believe they only has one person who know how to size watches. I have to go only when the person working to get the watch sized for my husband. read more

I Rediscovered Macys after Nordstrom starting turning super duper sparse and high high priced! Macys has geat dresses, large selection. I found the staff helpful. sales are great too. read more

We did receive the repaired ring this weekend.

I want to say thank you to a manager, Carlos Gonzales, from the women's shoe department who helped me to find the right shoes for my daughter's wedding. He was very attentive and provided exceptional customer service. I will definitely return to this store. read more

Men's suits: great customer care and great bargains. Could not be happier. I received prompt help in all sections, and everyone I dealt with was personable and carried a smile. Elevator looked a bit trashy and outdated, and bathroom needed a makeup, too. read more

I write this update sadly it's not a good update, today is my birthday as my own tradition I go shopping the night before my birthday for a special outfit to wear, in my birthday holiday happy love mode I decided to go back to Walnut Creek Macy's ...they have a huge Ralph Lauren department. I of course found the perfect outfit I went to try it on ....my pants didn't fit right o I went back to the rl dept to find more .....on my way back to the dressing room this creepy looking teenager asks if could count my items , I responded sure only if you'll be literally pulling my pants up while I'm trying them on.....he lies and says it's store policy, I called him a racist liar and told him to get the manager, he goes and gets this black guy, I guess he was suppose to intimidate me all he did was make me furious when he finished making stuff up I told him to stop wasting my time and get me the manager, he insisted he was the manager thank god for smart phones while this jerk is making shit up I'm on my phone getting the information about the manager who is a woman, this guy I won't name him went so far as to threaten me ....the jewelry mgr came to speak with me and I gave her the whole story the whole time the guy is lurking around and it hit me that guy must be security when I told the lady that he told me he was a mgr she immediacy said he wasn't and she gave me the info for the manager and assistant mgr she insured to me that I would here from 9 am. It's 3 pm and no call. read more

Incredible choices and prices and easy parking. I always shop here. Today I had a delightful customer experience in the men's section. A button had fallen off the front of a blue blazer. They did not have the replacement button. So they let me exchange it for a brand new blue blazer. Now that is what I call getting the five star treatment! read more

I have to start by saying I hate Macys between the bad customer service and racial profiling I gave up on them years ago. Last uear I made the mistake of going into Macys with a friend and I purchased a blouse. While on vacation this year I decided to finally wear the shirt. Well on the final nighr od my cruise I put the shirt on and the security tag was still on it. It was my last dressy item so 8 had yo wear it. The Problem is thst I sont think I have the receipt anymore. I calles the store and they put me on hold and I dont want to walk in the store for help because if they accuse you of stealing when your making a purchase I can only imagine whst will happen if I walk in the syorw with a shirt thst has the sensor on it. Moral of this story stay away from Macys especially if your a minority. read more

A relatively tiny Macy's store that is conveniently located in Walnut Creek for nearby residents. Though I am sometimes disappointed by the lack of selections here, I find myself visiting here every once in awhile just because it is a nice Macy's. As you stop by Nordstrom and all the other boutique stores in downtown Walnut Creek, make sure to visit this Macy's; every once in awhile, you will find a good deal. read more

Macy's - Department Stores Near Me - Walnut Creek, California

Sue in the women's fine jewelry department is a pleasure to work with. She helped me with buying a ring at the best price and also helped me with fixing the earring closure of the left earring that was coming off. The ring and the earrings were purchased from Macys and they are beautiful. If you are looking for a beautiful piece of jewelry for yourself or your loved one, Sue will take good care of you! read more

Thank you to Nadia for helping me with cookware advice! She seemed excited to show me around the store in search for the perfect set! Also, thank you to Francisco in the Home department for helping me with my purchase to my car! read more

You walk into Macys and I don't know if I'm annoyed by the clothes on the floor or when they 1st greet you with the fake ass smile and too lazy to look you in the eyes when the say it. All of the above... read more

Urban Decay Counter. I had a wonderful experience here this weekend. Roe was so informed and helpful. She listened to what I wanted and supported me through my choices. I was a little nervous as it all looks super cool and edgy. I was made to feel right at home and left feeling awesome. Thank you so much! I love love love the make-up read more

This one star is for the one courtesy clerk in the woman's department. Her name is Marcela (not sure of spelling), but she should not be working in customer service if she can't be nice and/or respectful of the customers that spend their hard earned money in an establishment. My mother in law saw a jacket sitting on her counter and grabbed the sleeve of it to show me the color, this woman yanked the jacket from her and told her it was not for sale. I explained how my mother in law was just looking at it, and the woman continued to snap at us about how we are messing her up. Finally when we go to pay, we stand in line with one customer paying in front of us, she tells us that someone else is in front of us. I tell her "that's fine". Then she tells us we should go around the corner to the other checker. I told her "what if I don't want to go to another checker?" She was snooty and said, "well that's fine, It's going to be about 15 minutes". We went to the other counter and Senah (not sure of spelling) was extremely kind. Thank you Senah. read more

How unfortunate that the missteps of the Macy's chain continue... (acquiring Marshall Field's, and Hudson's, and having both namesakes done away with... especially a bad move in Chicago). This Walnut Creek location is a prime example of corporate management, neglecting what should be one of its clutch locations. Outdated and tired the facility is long outshone by the neighboring Nordstrom's, and for that matter, just about every other business in Walnut Creek that wishes to get its share of the pie has nicer store. The literally constant stream of coupons, will occasionally entice one to shop, but never pay full price... it'll be on sale tomorrow or the day after. read more

TERRIBLE customer service. Finding someone at a register is nearly impossible. And when you do they are more concerned with taking the sale for their commission. Better off shopping online if you want to shop at Macy's. Just hope that you don't have to return anything to the store read more

Just like any other Macy's, except the active wear is pretty much nonexistent! We checked the men's store and the women's store, and the selection consisted of a couple of racks. I guess there's no market for such apparel in Walnut Creek? read more

Macy's is always it or miss. It can be 2 completely different stores sometimes. For being in a pretty posh neighborhood, this Macy's is strait out of the hood. Yes they have an impulse section, if you can call it that. Loaded with the mid-range junior attire, it's pathetic. And the staff all have their noses in the air, don't ask me why. They don't even carry a good selection of the designer jeans. Plus the decor reeks of the 70's indeed of a remodel. Save yourself the time and bypass this place. read more

The day after Christmas, my husband and I went for a stroll in downtown Walnut Creek and decided to stop into Macys just to look around. We were not there to buy anything at all. As we passed the Jewelry counter, I saw my Aquamarine birthstone set in a few rings. Since I never had one, I was curious and stopped to admire the artistic designs and the beauty of the stones. A very kind woman by the name of Caryll E. smiled and asked me if I had any questions or if I would like to see something in the case. I usually tell people no, because I don't like the pressure that can happen with sales people. But because of her gentle demeanor, I felt comfortable enough to go ahead and ask her about the ring with my stone. She showed me a few that were very interesting and I because it was just Christmas, I had to remind myself that I could not really afford to buy a ring. Then I saw it. I saw the perfect ring. I wanted it. But I just could not buy it right now. So I had to decline.. I told her that I'd have to think about it and if so, I'll come back tomorrow. My husband and I walked out of the door, we got into the car. We sat there in silence for a while when suddenly, my husband says to me, "You know, you can have that ring if you want it. It's on sale." He told me that we should go back in there. I went back in, looked at it again and I was hesitant. We really shouldn't be spending more money after Christmas. Caryll looked up at me and even though she was closing down shop counting inventory, (at the time I didn't realize that's what she was doing, or that it was closing time) she stopped what she was doing and came back to me. "You're back!" she said. She came over to me, pulled out the ring that I liked and went and cleaned it up. She handed it to me with a loop and told me that I can look at it again. She did not rush me, she did not pressure me. Her co worker, on the other hand, was kind of pressuring HER.. they were closing and had things to do. I felt bad when I realized and I offered to come back tomorrow but she said not to worry. This kind lady not only made sure that I was happy with my purchase but she did it all with a smile, even though her co worker kept glancing over at us, and not in a very warm way. I can be easily intimidated by someone like her co worker and I would have left because I didn't want her mad but again, Caryll was very patient and very, very nice... very sincere. And here's the key part: It wasn't because she was trying to make a sale. The ring was not very pricey compared to the others. It was probably the cheapest one there. Caryll is genuinely nice. She wanted ME happy. Caryll is one lady who sure brightened my evening, just for her being... HER. If you want to be treated with respect and not feel like you're a thorn in someone's side, go see Caryll in the Jewelry dept. She's real. She's not fake. Awesome lady. Thank you Caryll. I love my Aquamarine ring. No regrets. read more

Probably one of the most depressing Macy's. Always empty, always dark, and never a great selection. The Macy's in Palo Alto, Valley Fair and SF are worlds apart. Only pass through here since it's quicker to get to the parking garage. Do not recommend. read more

Okay, I've been resisting writing a review for this Macy's because I've had good experiences with other stores and I thought the first time was just a fluke. Now I've had super negative experience #2, so I'd say it's worth the drive to another store. 1. The cosmetic department- It was late afternoon on a Sunday, I was running errands frantically trying to get ready for a BBQ at our house and had already done all of the research so I could run in, make my purchase and run out. I was relieved to see 2 sales people at the Clinique counter and only 1 customer. I positioned myself right next to the register, smiled and tried to make eye contact. One of them glanced my way and then left the counter. The other finished giving a woman a perfume sample (she did not by anything) and then started cleaning up some makeup caked on the counter. I walked toward her at which point she moved to the other end of the counter. As I was chasing her 2 more customers walked up. She helped both of them. One bought $30 worth of makeup, the other more free samples and quick lip liner consultation. After she was finished with the 2nd customer, I did a little wave and said "excuse me", she ignored me and turned to yet another new customer. At this point a kind Lancome associate came out from behind her counter grabbed the four items I wanted to purchase and rang me up (total approx $220). While I was signing the sales slip, the Clinique woman came over to ask her what she was doing. They exchanged some harsh words as I grabbed my bag and hurried out of the store. Yes, I was wearing jeans and a t-shirt, but come on Macy's you can do better than this. 2. Intimate Apparel (the last straw for this Macy's)- Last Friday night, I was shopping with my step-daughter (her first grown up bra) and decided that since I'd always had good luck with Macy's this would be the perfect special treat for her. We entered the section and there were 3 sales associates folding and organizing things, everyone ignored us. I scouted around a little for my favorite brand (also the only one that comes in my size) and then approached two of the ladies to ask if they could point me in the right direction. Their reply "uh No, we don't have it" Then me "Ok, could you check because I've found it at other Macy's stores and it seems to be the only style you have in my size" and then her "Well we don't, our stores might, but not us, why don't you order it online" and then me "well I really would rather try them on first, but I guess we'll just look for her (my step-daughter) size and shop for me another time" and then sales associate "kids' department is over there" and then they went back to their conversation. Yuck and double yuck, shopping should be fun and easy. In this economy I shouldn't feel like a sales associate is doing me a favor just by providing basic service. I am done with you Walnut Creek Macy's! read more

Macy's prices sometimes are hard to follow because everything is marked down, and on sale, and on extra sale, etc. Usually when I get to the register, I'm pleasantly surprised by friendly clerks who inform me that my total is even less than I thought it would be. Yesterday though, I had the most bizarre experience. At checkout, the clerk verbally offered me multiple different complicated discounts, pressured me to buy more items, and she got very surly when I said no. I'm also pretty sure that she chose not to apply some of the sale prices to the items I was purchasing. It was confusing and strange. It felt like I was haggling with a street vendor, not shopping in what purports to be a high end store. read more

This MACY'S has a much better selection than the one in Fairfield.My GF got the lovely Jessica Simpson sandles to show off her beautiful feet. read more

Walnut Creek. You would think, a more affluent area that would have the premium denim brands. Nope. Wrong. This Macy's has the smallest denim selection. Even Stoneridge Macy's has more men's designer denim. If you really need a new pair of designer jeans, make the trip to SF... read more

If I could I would give Macy's in Walnut Creek know stars! I normally love Macy's. However the Macy's men's store was so bad I had to write this review. The dress shirts and ties are on the first floor and the suits are on the 3rd floor. No one there seems to care about their job and I can see why. This Macy's doesn't care about their store. I will never return. Even if they redo this Macy's I will never go back. I went down the street to Nordstrom and found everything I needed and had amazing customer service. read more