We were here about a week ago casually looking@furniture, we've been looking for about 6+months (casually) because we are looking for specific style/quality. We've got just about every furniture store around the valley. Furniture is upstairs... We went up & BOOM! Found a sectional that is perfect, so stoked. We're talked with sales rep. He is very good with spacial organization/visualization,I expressed what we have (odd room) &what we're trying to achieve. So we went home to confirm dimensions & what options would fit best, we called to make an appointment to deal with him only.... Unfortunately we could not meet the day planned, so we returned this weekend. 5 salespeople (not our guy) working, no acknowledgment that we're here, sitting in the couch we want to buy! After 5 minutes my wife walked over to a woman "do you work here?" We mentioned we wanted to see the sectional in the VR program they offer, she was not having it "oh that's really new & ....... well let me get my glasses to see if I can help you". We asked about a "defect"in the armrest (concave area with no padding or support) or concern is that we would place our elbow here while getting out of the couch & it would tear. She stated, yeah that's just how it is & it wouldn't be covered under warranty if it tore. WHAT!? I asked could you talk to someone & verify it's not just a one off or that they would stand behind the design? "Oh well nobody ever mentioned it or had a problem" WTH? There are multiple reviews taking about the problem. Service is poor & product knowledge is worse. read more

I am torn on what rating I should give this petite Macy's. You see, back in the day we had so many choices among the big department stores: Goldwater's, I. Magnin, Marshall Field's, Filenes, Bullock's, Bon Marché, Abraham & Straus, and John Wanamaker's. These are some great names, who are now all gone, replaced by a super store called Macy's. At Fashion Square, we have Dillard's, Nordstrom's, and Needless Markup (er, Neiman Marcus). They are the best of the remaining big box retail anchors. Macy's to it's credit, has the size to squeeze suppliers, offering some good value to consumers. But Macy's is a shell of it's former self. Thanks to the bankruptcy in the early 90's, it began a consolidation phase into one brand. It also brought about a bland homogeneous sameness. I miss the old brands and the former Macy's. But the new one has some good prices and occasionally a great sale. So, if do don't mind the same old same old, then this is your place. Somehow I remember Sears, Roebuck trying this a while back.. But as friend Teresa S bemoans: "There is something about this one that is not quite there..." I would agree. read more

The store was pretty clean and somewhat orderly feeling and Martha in the mens department was soo nice and helpful! BUT the music was sooo LOUD!! It made shopping very stressful! We had to yell "What do you think of these pants!!" And "Do you like this?!!" How frustrating lol. But, Martha, the mens captain was amazing! read more

I went for Black Friday and it sucked! Don't get me wrong the things I bought more fantastic but the experience there was awful, no one helps me! I had a giant pile I was carrying around and I kept dropping stuff nobody helped me I will never go there again horrible customer service read more

Okay, after barfing all over my shirt following the Yelp event (I drank WAY to much!) I decided that mama needed a new shirt. I'm always impressed how service is just all over the place here. Sometimes it friendly and attentive while other times its some punk with his pants below his ass. Why do punk kids where their pants like that? Is it for easy access to their 'back door'? Yuck! Today, good service and great selection! Moma didn't find a shirt tho I can never leave here without getting a few new pairs of CK undies off the clearance table. Yes, I shop clearance and am proud of it!! read more

What happened to Macy's? I recently heard a Macy's manager say that the buying is done out of New York for all stores. Could that be the problem? I can't comment on the men's department, but the women's is not what it used to be. I have noticed this in several stores, not just here in Scottsdale. The Hotel Collection towels, though, can't be beat! They are also currently on sale, but what isn't currently on sale? I do love that about Macy's! Every day is a sale day! The clerk in the men's department was super friendly. As she proceeded to tell us about her husband's and her health histories, she also sold us a $2 American Red Cross dress pin (with red sparkles, no less), and because we were both wearing red, we received a special discount. Why the clerk in towels didn't mention this discount, I have no idea. read more

I walked in, and couldnt make sense of anything. Long sleeves with short. Dresses with jeans. Like a yard sale. I had to run and grab a second item for price matching not once but twice. Nothing had price tags or sizes. Longest 15 minute checkout process ever read more

Have found the Christmas Day circular to be very misleading. Came in early looking for watches. The 50% watches that were advertised is a remarkably small group of really ugly watches. The ad made it seem as if all fashion watches were on sale. They didn't even have the advertised Bulova in stock. Can you say bait and switch?!? Had more respect for Macy's before but not now. Very disappointed in the misleading ad and sales tactics. The sales associate was willing to " honor" the ad by substituting a Seiko for the advertised Bulova. Truly bait and switch. read more

Macy's - Full extent of the 50% off watches advertised in the Christmas Day circular - Department Stores Near Me - Scottsdale, Arizona

Although this experience in the furniture department stared back in the beginning of December the saga has not ended as of yet. It began when I decided on two bedroom furniture pieces that I decided to order because of a sale. Note, I've never had an issue with any past orders. We split the order, as I paid for one piece with my credit card, and the other with cash. One piece was stated that it was in stock ,and the other would need to be ordered. I received a call that the orders were ready for delivery about six weeks later. Because of a move, I ended up I rescheduled the delivery to my new place. This is where it goes down hill fast on a sled--yikes. I had a move in scheduled on Saturday to my new place by 9am. Two days before the delivery I receive information the window is from 815-1015am. I called customer service to see if I could be moved down the delivery window, as I would not be able to have access to the new place until 9am. I was told no I would have to reschedule. This cost me an additional days rent as I did not want to reschedule. So Saturday morning arrives. The delivery men were friendly, and told me I needed to take a look at the items. Multiple issues--one piece was a different color than the other. The item that was the correct color had been damaged in shipping and also had a factory defect in it. So the delivery men told me that Macys would call me. Me thinks not- as this delivery experience was leaving a terrible taste in my mouth. I showed up at the store next day asking for a department manager. I then had a useless associate say she could try to help, and then when I described what had taken place she stated she could not. I went to another store to look at other pieces, as I figured it could only go further south. I found something at Z Gallerie and then went back to Macys to talk with the department manager. I was told if I wanted a new shipment it would be another 5 weeks, but was not offered any concessions due to their error. I was also told I would have to wait 2 weeks for my cash refund. I received a call from the manager that they cancelled the ordered on the 7th and my refund was processing. I called today the 17th to customer service and was told my check was sent 02/10 from Florida. Disgusting. I don't think I will be doing business with Macys furniture again and if I do, it will only be on credit or debit card as my credit card was not charge for merchandise not received. Macy's you've dissappointed me and you lost $1400 in furniture business. read more

Waiting in Macy's at the Estée Lauder counter. Nobody is here. I've been walking around hoping to make this purchase for my wife quick and easy. Nope. Maybe they think I'm just "window" shopping. I've been here 20 minutes and not one sales person around. The future of big box retail is here. It's dead. read more

Macy's - Department Stores Near Me - Scottsdale, Arizona

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Macy's always have great sales going on. I love this particular store; especially the cosmetics department. I went in shopping for a brush-on lip gross instead of a sponge-tip application one that comes with most lip glosses. I started at Estee Lauder's counter. They didn't have one. The Estee Lauder beauty consultant walked me to another counter, introduced me to the beauty consultant, but counter didn't have the gloss. The consultant of that department walked me to the Dior counter, introduced me to the beauty consultant there...finally, I was able to get a gloss with a brush-on applicator. Talk about going above and beyond! I went back to the Estee Lauder counter and purchased the new Pleasures Flowers fragrance just because the consultant was pleasant. read more

I saw a new sofa that I was interested in purchasing. I have made my last three major furniture purchases from Macy's in Chandler. The sofa I wanted to purchase was not at the Chandler Macy's location but was available at the SCOTTSDALE, AZ location. I was finally able today to make time to drive to SCOTTSDALE location to see the Jenselle sofa. That sofa would not work for my home but because I have purchased other furniture at Macy's I walked around at least two or three times, sat on 3 different sofas. As I was leaving I had to use the restroom. I heard another customer ask where the restrooms were. Her salesman told her it was in the corner marked executive offices. I was following her to go to the restroom. She stopped to ask another saleswoman where the restroom was. She was told by the saleswoman the restroom is on the 2nd and 1st floor, to which the other customer responded, my salesman told me there was a restroom on this floor through the executive offices. The saleswoman asked the customer if we were together, we were not. The saleswoman said to me, ma'am come with me. She said the restroom on this floor is for OUR customers in the furniture department. Did I mention I came there looking to see the furniture I thought I wanted to buy? The saleswoman said to me you can use the restroom this time but next time use the one on the 2nd or 1st floor. NEWS FLASH, there will not be a next time. I would not give you my business if you were the last furniture store on Mother Earth! Macy's please do a better job of training your employees. read more

Me and my best friend simply went into this Macys to look around before we saw Elf at the Moonlight Theatre on the roof of the parking garage. We were simply just smelling the perfumes, and this older woman employee comes up to us and asks how we are. We both responded cheerfully, and continued to smell the perfumes. The older lady employee then proceeds to watch us like a hawk and follow us around the perfume section. We were so weirded out that we exited Macys and walked around the rest of the mall then entered Macys again to get to Harkins. She then decides to FOLLOW us up the escalator, closely, and once she realizes the alarm isn't going to go off when we exit the store onto the roof she scurries into a corner. Be better Macy's, this is not how you treat potential customers. We don't look wealthy so we think this was why we were followed so closely. read more

Me and my best friend went to macys before our showing for our movie at around 8:30pm. We decided to look at the perfume and just walk around. They greeted us and asked if we would like to sample a certain perfume and we said no thank you and continued to look at other perfumes. As we are walking around the perfumes they all start following us and looking at us with judgy eyes. After we noticed that they were looking at us as if we were gonna steal something we decided to leave because it was so uncomfortable. We went to a different store and walked around and had no problems anywhere else. We had to walk back through the macys to get the the moonlight cinema. The old lady who was giving us looks sees us and starts following us outside of the mall. She followed us the entire time until we got completely out of the doors. We think she was following us to hear if the alarms went off when we exited the building because she thought we stole stuff. We were just trying to have a nice time and look at perfume before our showing of elf and felt COMPLETELY judged. We are 17 & 19 years old and we did not look suspicious at all. We were just walking around having fun before doing a Christmas activity. Absolutely do not recommend this Macys and the crazy old scottsdale resident white women. read more

Macy's - Us walking around the mall just having fun. Do we look suspicious? - Department Stores Near Me - Scottsdale, Arizona

The service here is out of this work! Went to purchase 2 jimmy choo bottles of fragrance for my friends birthday this week and I couldn't be any more happy! They wrapped it complimentary, the employee Natalie went out of her way to search for material to hand make a bow!!! She is truly what made this experience a good one. Will be coming back in the future! read more

The lack of training in customer service is disappointing. I was just left on hold by two different ladies in the women's dress department for over 15 minutes. Both said it would be a quick sec. One just muted my end and continued to chat up another coworker for several minutes. Nordstrom girl for life after this experience! read more

Gee, these companies wonder why they are having trouble but it is them doing it too themselves. No investment in upgrading 25-30 year old store interiors. Either they keep dropping brand names or those brands are refusing to sell at Macy's. Years ago, the Scottsdale Macy's was high fashion, now i feel it is worse than TJ Maxx as far as brand names and quality. I used to buy here all the time now i hardly go in at all and it isn't that i'm instead buying online, i don't. I just don't go to outdated Macy's. Sad. read more

Macys has really gone downhill and I won't be back soon. The shoe selection sucks (technical term). They have few styles and even fewer sizes. They have approximately 5 employees in the entire store at any given time. Most of the fitting rooms are closed. And finally they have changed their return policies and are dicks about returning anything. See ya macys. If you go out of business, it will be a good riddance. read more

Pros: Large store and a little better variety than most other Macy's. Cons: Bland shopping environment, nothing aesthetically pleasing at all on the inside. It's in a desert resort environment, and its interior should reflect that. read more

Love this Macys located in Scpttsdale Fashion Square. All the sales associates and management are super nice. They have a large shoe department that is awesome! They have amazing sales ad I always love the friends and family sale during the Holidays. read more

Just when you thought you were clinging precipitously to the bottom rung on the social ladder, you drop in to the men's shoe department at macy's because your shoe blew up in public and find that there is, indeed, someone (well) below you on life's cruel hierarchy. enter "d" (I think, but you'll recognize him by the fact that he looks like): a native american clark griswold, except six notches more clueless-looking. Poor guy. About me: I really don't have much patience for dumb people, no offense. So when someone has been dealt such a pitiful hand in the intellect category that I actually feel sorry for them despite their idiocy, that person truly has it rough. Now my wife, on the other hand, she wanted to slit this guy's throat. I only pity you all for not knowing her well enough to know just how comical and dire that is. So my shoe blew up in a particularly embarrassing fashion as I was leaving work today. We went to Macy's because I had a gift card. Usually the department store men's shoe section is exactly the place you go when you're looking for a rancid smattering of riff-raff and retreads (no offense), and "d" fit the bill here with his black levi's and black t-shirt for a work uniform. so there's a sale and i ask if they have this one shoe size in a 13 (yes, it's *huge*). clark comes back and says no, they don't, but they do have it in an 8.5 or 9.5. Great, I'll take a pair for my invisible midget friend here. Meanwhile, some young michael jackson knockoff comes in and asks "d" if he can show him how to tie a tie. not shitting you. so i ask "d" if they have this other shoe and apparently they have it in a 12. I ask: "do those shoes happen to run large at all?" Him: "Um. They come in up to a size 13, we just don't have it." Right. I make a sufficiently pained expression and say that i will try on the size 12 just in case. Before he gets to getting me the size 12 shoe, he starts tying the tie on this waifish, pubescent kid who can only be conflicted in all the most crucial ways, including how high on one's ass pants should be worn. My wife seethes at this, because he just stopped helping us to work on this other guy. She wants to leave and go to another Macy's. I opt to just pick up my next potential purchase and bang the soles together, to her immense consternation. So she goes on and walks around because she can't handle this guy's impudence. I decide to walk over to where the blind is leading the blind and leer, just to get my point across. It ultimately works. I get my shoes. That's most of the story. Except that while I was paying, "d" asked if I was thinking of upgrading my wardrobe anytime soon. Humility, to be sure. (Wife: "I was kind of angry. He just kind of left us there and started helping someone else, like we were nothing." As you can see, she is worked up.) read more

Having spotted a $28 Dior Addict (Stiletto... a word that sounds sexy, yet dangerous... recall Fonda's Single White Female) I really wanted days ago at Sephora, I decided to check out two department store makeup counters to see if they were offering a "gift w/ purchase." (Turned out that the "gift w/ purchase" promotion will not be offered till September.) Macy's turned out to be my first and my last stop that day due to time constraints, the way I was treated, and the fact that the Macy's rep behind the Dior counter quoted me a lower price for the lipsticks I wanted to purchase- I was going to buy at least two ( Stiletto and Envy), and I also started looking into the $30 Rouge Dior colors and the $34 Serum Rouge selections. Since I am not fond of returning tainted lipsticks, I proceeded to sample some of the testers using the disposable brushes they have for customers to use. It wasn't long before a woman permanently parked herself behind and to the right of me where I could see her. Even though I greeted her a nice hello and continued to sample colors, after awhile, I felt so uncomfortable, that I decided I'd just stick to the two choices I initially made, since I can always come back if I ended up liking the products. The original rep rang my purchases up, and the total was higher than I estimated it to be. I asked her why, and she said that she'd looked at another product's tag when I had asked her earlier for the price. Since it was only a few dollars, I decided I'd let it go, and left Macy's. I returned to Sephora a few days later to restock on Clinique colors that I love. I always buy three or more of these at a time to eventually replace the almost-new ones I have already, since the bases fall prey to Arizona's heat and break off. (I don't have the patience, nor the time, to save these broken pieces in pots and apply them on w/ lipstick brushes. I wish I did, for I would then have the extra cash to spend on my other hobbies of dining out and watching movies at Camelview!) Anyhoo, I ended up buying five colors, which amounted to around $77, including tax (three for me, and two to gift Mom w/, because I like her). See Macy's? If you didn't make me feel like I was a marked crook by sending your guard, who was ready to jump me at the slightest move, I'd have spent so much more money splurging on my favorite makeup items at your counters, rather than at other stores. I'm not even pondering on how the rep mislead me by quoting the wrong price-- OK I will... How could she do that when I specifically gave her the product's line and color to look up? Nevermind. I'm making it a point to boycott this particular location. Should I ever want to buy anything from a Macy's, I'll either go to the one in Chandler, or to another state even! Perhaps I'll just spend my money at Dillard's and Sephora. read more

I shop at the store in Mesa. Customer service is great. Eleana in Jewlery is always a gem. She keeps me coming back. Ermila and Mat are awesome in apparel. Ermila even suggested using my AARP card. Customers were thanking Mat for their service, as I was letting him know I appreciated how he went above and beyond to help me have a satisfying shopping experience. Jordan and Dani are also amazing. One manager I can't remember his name, but he is all over the store. He is there if and when you need him. Very friendly and positive. This store has a good reputation with me. I recommend everyone go and enjoy the experience. Very disappointed Darius is no longer with your store, but all good things must end. Lol not at Macy's!!! read more

Macy's is a store that I really love. There is something about this one that is not quite there though. We came in to get my boyfriend some dress shirts. Looking for white Dress shirts and ones not made in China. We had first gone to Nordstrom. I was shocked to see that almost every Man's Dress shirt in Nordstrom's was made in China. So to Macy's next. This Macy's is located in the Scottsdale fashion square Mall. We found a very lovely woman who was willing to help us in the Men's Dept. She found us 2 very nice shirts. Both exactly what we were looking for and the other thing is they were both on Sale! What more could you ask for . We were both very happy. It was a good day. read more

This is one of my favorite Macy's on the planet. This is always a mandatory drunk-shopping spot with Brian and Forest. It seems that every time I go there everything in the store is marked down to a dollar. This trip was no exception...Forest found an amazing T-shirt and really awesome shorts which were both on sale. When he took them to the register it turned out that they were marked down another 50%. The cashier pointed out that he saved more than he spent. I started postulating that if we kept shopping we could actually eventually make money...I think she believed me. Going with my theory we shopped on. I found the most amazing and sexy pair of shoes by famous American designer and Project Runway judge Michael Kors. They have high heels, laces and lucite...sssssexy! Of course, they were on sale. I was trying to rationalize spending that much money (even on sale they were pricey) on shoes...took about 2 minutes. When I went to pay for them, oh yes, another 50% off. We made more money! If we keep shopping at Macy's we are going to become kazillionaires! read more

This Macy is HUGE with multi-levels and lots of stuff, but I just did not find anything that I would purchase. Been here several times and nothing. I maybe just love the Biltmore's Macy's more. ??? read more

I'm so unbelievably annoyed with Macy's. Particularly this Macy's and the absolute lack of knowledge by their sales people. You would think people dealing in fine jewelry would know what the F they're talking about. My mom bought me these diamond hoop earrings for Xmas and I took them to exchange for a pair of diamond earrings. The sales lady was nice (kinda pressured me..but in a nice way..she dealt with all my going back and forth). Ultimately, I opted for some diamond earrings that were on clearance (they were still $400 so it's not like I'm not droppin bills). The lady convinces me to buy the extended warranty specifically saying that it covers my earrings being converted into screwbacks - a necessity for earrings. So I finally said okay. I told her I'd bring them back to get them done since I wanted to wear them on New Years and my bday. So I take them in last week and the ladies working the counter were nice enough to help me out. I'm pretty sure she even confirmed that my earrings would be taken care of FREE of charge since I already purchased the extended warranty. Fast forward to today. Joyce calls me (I'm not sure if she's the one who took my earrings when I came in to get them serviced) to tell me she has an estimate. What? Estimate for what? My earrings?!?!?! Well apparently Macys will only cover the screwbacks if the earrings are over $1,500. Why the F didn't anyone tell me that before? So no. I don't want to pay $130 for my earrings to be serviced. I'm sure I can find somewhere far less expensive to get them done. Oh wait, so now I'm not going to have my earrings back for another week. FUCKING A. I'm beyond irritated. Macys has been steadily declining over the years and this has just been the icing on the cake. This is why I will always shop at Nordstrom. Their customer service is far beyond any other major retailer. Macys can keep their stupid sales and their stupid customer service. I'm over it. read more

HORRIBLE! AVOID AT ALL COSTS!!!! I bought a $600 ring for my girlfriend and was told that resizing the ring was including in the price. When she tried to get it resized a week later, she was told it would be an extra $40. I asked to speak to a manager as I was previously told this service was built in to the cost I had paid, and I was told a manager wouldn't be on duty for another 4 days. 1) What kind of department store has a manger only check in once every four days, especially considering this was a Saturday when I visited!?! 2) What kind of cheapskates nickle and dime you over a resizing fee when you spend $600 on a piece of jewelry? 3) What kind of idiots make you wait 30 minutes to see a mid-level manager to tel you to wait to see an upper level manager when they feel like coming in four days later? Previously, I bought all my jewelry from Barneys or Nordstrom. I have learned my lesson from buying from places like Macys, and will never make that mistake twice. TJ Maxx has better service than Macys. read more

Macy's provides the worst customer service. Going into the store entails long lines to check out after waiting a long time for a floor person to help. We ordered items online and needed to adjust an incorrect billing. Calling customer service entails wait times of 30 minutes+. Getting through to the IRS is faster. Their brick and mortar experience is awful. Their online service is awful. They do make it easy to order online, though. Just do not expect to be able to get service easily. read more

This is just a MAJOR suggestion to the people who run the website. I looked up online before I went there to see if they accept Apple Pay because I had misplaced my debit card. Says right online that they do. So I go in, get my items, am at the register all rung up and I put my phone up to the keypad and nothing effing happens. I'm like "I think you're keypad isn't working and cashier says "We only do credit, debit, or Walmart credit". WTF?? Considering most their product comes from China I'm stunned they don't take Apple Pay. And why do you advertise you do? I left all my crap behind and left. read more

Recently, I went prom dress shopping with my sister-in-law and mother-in-law and we stopped by Macy's for their vast collection of dresses. While my sister-in-law didn't get a dress from Macy's, their selection was very nice and had a wide variety of prices. I've always liked going to Macy's and browsing their clearance. In the past, I have found some really good deals on shirts, pants, and dresses for myself. In the men's section, I've gotten several sweater vests for my husband and a few other nice items. The store is large and plenty of items to choose from. Overall, it's a nice department store in the long line of department stores in the heart of Scottsdale. read more

just wanted to say the management at this location are mostly family members and in laws. which explains why the store is so filthy and mismanaged. i no longer support this macys, macys is supposed to be a brand that supports diversity. This place is more like a ross, it supports pathogens and safety hazards. i saw so many fire exits being blocked... like the one on the 2nd floor has been blocked for months by childrens clothes and the employee break room. I got pictures of it if the owner wants to see. This is unacceptable, and I cannot even imagine how little the managers must do for their departments, they have an entire fitting room area stuffed with thousands of dresses that never sold during christmas. The entire furniture section has displays of products, but those products cannot be found anywhere in the store or online. The whole presentation of the store is worse than walmart. I've seen walmarts and rosses that look better than this location. read more

Macy's online service is horrible. It is all over seas and refuse to transfer to anyone in the US. I'm on the 3rd exchange to get the correct size. read more

Went to Macy's to get an outfit on March 5. When the order was rung up I was told I could save $60 if I would return for the items on Wednesday. I told the cashier I lived an hour away so she told me they would send me the items at no cost and they would arrive by March 11. Well, they did not arrive. The receipt was not emailed to me. What a disaster! I stressed many times the importance of receiving the items as I needed to wear them on Friday, which is today. No More Macy's! read more

Just wanted to give a shout out to Darlenne (I'm pretty sure that was her name), in the Order online/pick up department. She was very helpful and super sweet over the phone. I always appreciate employees that make me feel welcomed and not stupid over the phone. read more

Okay, our furniture hunt has taken us to the Macy's at Scottsdale Fashion Mall. We have been trudging thru isles of leather, wood and microfiber looking for the perfect sectional. This elusive piece has been just out of reach until we found it at Macy's Scottsdale. It was in sight, just a few paces behind a couple of Italian Recliners. Our guide Randy helped us pass on a couple of sofas that didn't make the cut. Finally, we had our sofa! Wait, Randy who was the perfect guide tells us we had to wait 3 months till this prize kill would be ours. Backordered! All fun aside, Randy was a great sales person and we probably will wait the 3 months on this find. If you are looking for great furniture at very competitive prices give Macy's a try. With all the stores we visited I would say Macy's had the better selection and prices that worked for us. read more

I love Macys and they have SO many nice clothes and the people who work there are so nice and helpful. I used to work at Macys part time and I definitely miss my discount and being at the store every day...I still go there everytime I pass by. read more

I have been a regular Macy's shopper for decades but, with the pandemic, have switched to online. I purchased a bedding set for $167 on December 1 but the confirmation showed a later delivery than the order page so I called and cancelled the 5th. On the 8th I received an email saying the vendor had the item backordered and IF I DID NOTHING the order would be automatically cancelled. I wasn't willing to risk it so called customer service AGAIN and this time stayed on the line while the rep completed the cancelation and she stayed on while I used the MANAGE link from the email to cancel as well. On the 10th I received an email saying it had been shipped. I called and spoke with Shawn, a VERY UNPLEASANT rep, who informed me that an item coming from a vendor, as opposed to shipping from the store COULD NOT BE CANCELED EVER. I read her the email and she dismissed it. I told her the charge had fallen off my Capital One card and I had locked it. She informed me that I WOULD PAY regardless. After the call I immediately called my credit card and they told me the charge had fallen off 4 days earlier and, since the card was locked and it would be considered fraud to attempt to recharge, I would not have to worry. Despite that, Macy's DID charge my card. Fortunately, Capital One removed the charge and reaffirmed that Macy's HAD committed fraud. I'll be switching to Dillard's. I'll add that I'm a high-risk for COVID and when I asked Shawn to stop the delivery because a recipient can't and the package hadn't shipped yet (went the next day on the 11th) and, being high risk for COVID due to my age and having had chemo, I couldn't take it to a shipper or the store and risk my health she said, "that doesn't matter." I reported to BBB and FTC read more

Smaller for a Macy's but they have plenty of good brand names to choose from and the store is clean. Great shoe section! They are located in a decent spot within the Scottsdale Fashion Square mall, which makes this store go up a notch despite it's smaller size. read more

A lot of item selection, and around season changes (quarterly changes for you finance people), there are some great deals to be had. Like we're talking 60-70% off already sale prices type deal. I can't speak for every season thus far, but that seems to be the trend with Macy's. Check this place out sometime, see what they have, you'll find their selection to be quite extensive and varied. They carry everything from clothes to kitchenware, to makeup. read more