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    Vuori

    4.8 (5 reviews)
    Open • 10:00 am - 6:00 pm

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    2 years ago

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    Aubrey K.

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    2 years ago

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    Ask the Community - Vuori

    Lululemon Athletica

    Lululemon Athletica

    3.3(74 reviews)
    0.1 mi
    •$$$

    Lulu, I have been a loyal customer going on 2 decades now, but the policies and customer service…read moreare non becoming non competitive to other up and coming brands on the market. I brought 2 items today to exchange in size; 1 piece was purchased in Canada and was told a couple weeks ago by a different employee that I could exchange it for the right size in the same color. Today, no go and was told to call the customer service automated phone number. You're an $11B/year (for now) company and can't logistically handle an international exchange process? The second piece was a metal vent tank in the wrong size but was missing the little tag (that everyone rips off immediately) and was told I couldn't exchange it for the right size. IT'S A TAG, come on. Not even a real one at that. Guess my only solution is to sit on the automated line for an hour.

    This location is HUGE!!! which I absolutely love, especially when it's busy! The multiple dressing…read morerooms are a total lifesaver. It's super easy to find, right by Apple and just below Harkins, and there's plenty of parking so that's not a problem unless its the weekend and its packed! The store itself is bright, clean, and just has that welcoming vibe. I always end up spotting something new when I come in! The sales associates are usually amazing -- friendly, knowledgeable, and really helpful when it comes to finding the right gear. They helped me pick out the best pieces for my workouts, which I appreciated. I did run into one associate who seemed a bit rushed and not very helpful, but thankfully that wasn't the overall experience. They have markdown racks (just like other Lululemon stores I've visited), which makes browsing even more fun. I genuinely enjoy stopping by this location to see what's new and it's definitely one of my favorites!

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    Lululemon Athletica - Storefront

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    Lululemon Athletica

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    Ralph Lauren

    Ralph Lauren

    3.4(17 reviews)
    5.7 mi•Biltmore Area
    •$$$

    Very nice store. Beautifully decorated although I recently discovered all the plants you see are…read moreactually fake... very convincing though! I've browsed the boutique several times and staff are very nice and respectful if you want to shop or need help. Overall its a wonderful store. The prices however are outrageous. I understand Ralph wants to position his brand as a luxury store. Paying $2500 for a corduroy shirt seems a bit extreme, when Ralph himself went on CBS doing an interview wearing what looked like a Lauren shirt but was something he bought from Kmart in the 1990s for under $10. I noticed they raised their prices on everything further. If the items were made in USA I would understand more. But much of the home items and clothing is made in China and I know RL is not paying the Chinese workers part of the high markup.

    This store was the worse retail experience I have ever had. The lost out on my sale because they…read morewere more concerned with whether I was there to shop or take. From the moment I walked in I was greeted poorly. They don't ask if you need help. But they will ask if you are "finding everything ok", while you are still on the doormat. It is code for we are watching you. By the time the 7th person ask me that I was not ok. I was in a shopping mood and would have gone all out. But not here. Nope. Ralph I hope you see this. The store profiles and should not.

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    Ralph Lauren
    Ralph Lauren
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    Ralph Lauren

    Champs Sports - Shoes!

    Champs Sports

    3.8(4 reviews)
    0.1 mi
    •$$

    Went here to get last minute, Christmas presents, and a gentleman by the name Daniel with tattoos…read morewas more than helpful. He went above and beyond to help me and took his time and did not Rashmi even know it was extremely busy. I usually go to different stores to buy my sneakers and basketball gear, but he was so nice and informative that I will be coming here for all my basketball and shoes for now on because of him!!! thank you again so much Daniel I really do appreciate it

    Extremely Disappointing Customer Service -- From a Longtime Customer…read moreI have never written a negative review, but after nearly two months of trying unsuccessfully to resolve a relatively simple problem with Champs Sports/Foot Locker, I feel other customers should know about my experience. I purchased a soccer jersey at the Champs Sports store in Scottsdale Fashion Square after an employee retrieved it from a high shelf for me and assured me it was a size Large. Relying on that representation, I purchased it without checking the size myself. When I got home, I discovered it was actually a 2X. I returned to the store two days later and had inadvertently brought the wrong Champs receipt. I was told I could exchange the jersey or return later with the correct receipt for a refund. Because the store is some distance from my home, I decided to exchange it. I selected a pair of Under Armour pants from a rack where the tagged pants were priced at $100. The pair I selected had no price tag, and I was told the price was $110. Even after I produced another pair from the same rack with a $100 tag, the employee insisted the price was $110 and told me I could verify it online. I did exactly that--the Champs website showed the pants at $100. What transformed a frustrating store experience into an unacceptable one was what happened afterward. Beginning July 20, I contacted Foot Locker Customer Care online and subsequently sent written complaints to Foot Locker's corporate headquarters and senior management. I received an automated acknowledgment, but no substantive response. A week later, Foot Locker Customer Care actually sent me a survey asking "how we did on your recent request." I responded to the survey and specifically stated that no one had ever contacted me regarding my complaint. Even that received no response. When Customer Care failed to address my complaint, I escalated the matter further and wrote directly to Ann Freeman, President & CEO of Foot Locker, and George Jenkins, SVP, Store Operations & Customer Experience, after previously sending my complaint to other senior corporate personnel. Despite these repeated efforts to reach someone with the authority to address the problem, no one ever contacted me to resolve it. After nearly two months of trying to obtain assistance, on September 7 I finally gave up and returned to the store simply to resolve the original jersey issue. Despite having paid approximately $40 for the jersey, I was told I would now receive only a $22 refund/store credit. The original problem was not complicated. An employee gave me the wrong size, and I returned to the store only two days later. What is most disappointing is that a straightforward customer-service issue was allowed to drag on for nearly two months despite my repeated written efforts to obtain assistance--including contacting Foot Locker's senior management. I had been a loyal Champs customer. This experience has completely changed my opinion of both Champs Sports and Foot Locker. A company should not insulate it management and make it this difficult for a customer to reach someone with the authority and willingness to resolve a legitimate problem.

    Vuori - sportswear - Updated October 2026

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