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    At Ease

    4.3 (21 reviews)
    Closed 10:00 am - 6:00 pm

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    6 years ago

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    28 days ago

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    5 years ago

    I came to this store in search of a suit. on a recommendation. Bruce was very unwelcoming. I left.

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    3 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    13 years ago

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    Don B.

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    8 years ago

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    5 years ago

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    7 years ago

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    17 years ago

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    10 years ago

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    Ask the Community - At Ease

    Review Highlights - At Ease

    Bruce and Don are helpful, accommodating and a pleasure to do business with.

    Mentioned in 3 reviews

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    Suitsupply - A well-tailored suit remains the defining element of a truly complete wardrobe.

    Suitsupply

    (54 reviews)

    $$$

    I've been to Suit Supply four times now, and each time has been frustrating. The first three times…read moreI walked in, no one greeted me or offered to help because I didn't have an appointment. The first two visits, I wasn't even acknowledged. On the third visit, I was told I needed to schedule an appointment to receive assistance. So today, I finally made one online. The website automatically assigned me an associate. When I arrived, no one greeted me, so I started browsing and trying on suits myself. After about five minutes, an associate approached and asked me to check in. When he saw that my appointment was with someone else, he told me he couldn't help me and that I'd have to wait. The associate I was scheduled with was busy with another customer, so I waited for about 20 minutes past my appointment time while other associates were available and had no other customers to help. When I finally voiced my frustration to the associate I had the appointment with, he made no attempt to make the situation right or offer any kind of solution. At that point, I decided I no longer wanted to shop at Suit Supply. For a brand that prides itself on service and tailoring, this experience has been consistently disappointing.

    I was hoping for a better experience…read more On March 29th, I went to the store to look at suits after doing a lot of research. I wanted a custom made suit to my measurements. After spending some time shopping around in the store, I decided to get measured and order. The process seemed easy, the suit jacket they use for fittings fit great and they would order with slight adjustments. I spent $1200 on a custom suit. I received a notice when the suit was shipped. I logged on and noticed it was being shipped from China. I assume it's assembled in China. On April 18th, I went in and tried the suit on. The pants were too tight and the suit jacket was off. The suit bowed out at the chests. My sales associate went over to speak to the Custom Suit Manager who just looked over at me and nodded. He didn't bother to come check what changes needed to be made. They took more measurements and would make adjustments in store for a later pick up. I went back on April 24 and the suit jacket still bowed out at the chest. Same situation, my Sales Associate spoke to his manager and he looked over at me apparently agreeing with the proposed changes. He never came over to look at the suit of check. They went to make more alterations in store. On May 10th, I went back and it still had issues. Another sales person looked at the suit and saw the same issue I kept having acknowledging it was a problem. They decided that the size of the suit was a size too small from the get go. They decided to completely reorder the suit jacket. On May 22nd, I got a notice the suit shipped from China. Once scanned by UPS, there were no more scans after that. On June 6, I emailed service@suitsupply.com to ask what the status of the shipment was. They didn't respond. I texted them on the US phone number on their website. They didn't respond. On June 12th, I emailed again asking for the status. They responded the next day that the suit was at the store ready for pick up. I called the store the next day to confirm and was told they are having problems with their system notifying customers the suit is there. So it's been there for some time. On June 14th, I went to the store again. And the same issue, the chest of the suit bowed outwards. At this point, I asked for a refund. The manager said "Let us know if we can help you again in the future." That was the end of it. I'm not sure what else I was expecting but I felt like there was no desire to save me. There was also no one in the store on a Saturday. This is not a true custom suit. I'm not sure if they can't measure correctly, they don't know how to make alterations, or just aren't concerned. So all in all, it took months to get nowhere for a "custom" suit. For the money, there are much better options.

    At Ease - menscloth - Updated May 2026

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