My GIFT CARD BALANCE was stolen and used all up here. The thief bought $144 worth of Benefit cosmetic and clothing on 1/18/2012 at 7:50pm and returned them on 4/20, and 4/28 possibly to transfer it to another card they can use later. Manager (at Cerritos mall) did not help much besides investigating into the transaction history, number in the back of the card sucks! Since this card was a Christmas gift in 2010 and I used it once in Costa Mesa, I don't have receipt of purchasing the card, I only have receipt of the balance but that is not enough, they won't replace me another card with the balance that was stolen! DO NOT BUY MACY GIFT CARDS EVER, save your love ones and yourself time and your hard earned money. read more

GIFT CARD BUYERS BEWARE! Macys has been having an issue with some internal fraud with gift cards. Someone is stealing gift card numbers and using them. I had a $200 gift card that I tried to use but it was cashed out. The manager at the SF location claims she saw this same problem happen 2 months ago. Fortunately the person that gave me the gift card saved the receipt so we could prove we didnt use it elsewhere. The gift card I received was issued in Arcadia and cashed out in Riverside. My concern is once the back is scratched you can't prove or disprove you didn't spend the cash yourself. My fatty recommendation is to stop using macy's gift card services because they can't keep their shit safe. It took over an hour to get a new card reissued. Buy these gift cards at your own risk. PWNED read more

The customer service is very much lacking. Yesterday, I purchased several items online and selected the option to pick them up in the store. At the online pick up location, I waited 20 minutes for someone to assist me. There was only one sales person at the register and she was assisting two guests in front of me. She neither made eye contact with me nor acknowledged me. It wasn't until I asked if there was anyone else who could assist me that she advised she would be with me as soon as she finished helping the gentleman at the register. Both men were opening accounts, purchasing items and returning items which is why it took so long. Apparently the other sales person was out at lunch and upon his return he was able to assist me. Not only did he lack personality, but he acted as if he was doing me a favor assisting me I purchased three different items and only one item was at that particular pick up location. I had to walk over to the home store in the middle of the mall, wait in line again and go through the same procedure showing The sales person my phone and my ID and wait for them to bring out my purchase. I will never order online again and select pick up at store. Unless the deal is amazingly great, I will no longer shop at Macy's. Oh, and by the way I actually purchased two additional items online but the email I received noted that the other two items were no longer available in store. I waited a full 24 hours to find that out. Instead of saving time I actually wasted time. I could have gone to the store, made a purchase at 9 o'clock this morning and been out of there without a hassle. read more

Okay the employee who works at Michael kors dept. I didn't notice his name .... He was soooo rude all I wanted to know is a price on a MK bag .... He rudely replies by pointing at people " she's next then she's next" .... Then I can help you! So I waited patiently ..... While he helped three women that kept asking the same Q . Over and over since they spoke little to no English ..... And they were so indecisive, they kept going behind the register cmon... They were pointing at different purses speaking to one another and he just stood there !!!! Looking at them I understand that he was helping them first but come on .... It was like he was taking his time in purpose ...good customer service is easy he could have told them please wait one second since you're still deciding and let me check the price on this bag for this OTHER CUSTOMER ...I believe he thought I wasn't going to buy a bag unlike these three women who bought 4 bags .... But guess what sukka I was going to buy ... So instead I took my business elsewhere .... And I have s beautiful MK bag and I was treated very nice at the MK store in Santa Anita mall ... I had to drive a little further but hey .... Totally worth it I will never ever go to Macy's for MK ... That's all! read more

Jessica in the Macy's HOME department was a total b today, now I know when you return something they don't open every single package but she did. This is after she asked me if I had sealed the boxes back up myself (when Macy's sent them like that) and I told her no, they came that way. I let her open the two boxes of pots fk it .. but when she preceded to tell another worker there about how people return stuff and take things out .. now she was insulting me because she she was doing it right in front of my face. As she digged through the boxes I asked her if there was something in particular she was looking for but she didn't answer me, (by this time she had tested my patience) she proceeded to dig through the boxes and I heard her tell the other worker there is a rack missing. I let her proceed to do whatever it is she was doing and as she did my transaction separately because she was going to claim it damaged according to her. I grabbed the box looked in it myself and showed the other lady that the rack WAS in there. By then then this b had insulted me to the max already, so I was fuming. When she gave me the refund I asked for her name and I'm not done, taking this all the way up because she can't do this to other people. I insulted her on the way out which is out of my norm but I've never had anybody disrespect me to that degree and I allow it. She in sarcastic way told me how I was my foul language was horrible in front of my 7 year old daughter, well my daughter has never heard her mom say a bad word till today mam. Some people just bring out the b's in you, I walked in there nice and in a good mood and she was just unhappy to be working after New Year's Day I guess. I hate that I insulted her but I was soo pissed. I would be careful who you're rude to, you might never know who I know that can affect your job or anybody else. Be kind to everyone dumb a$$, yes I said it !! She's tall and ugly by the way, with a funky nose you can't miss her .. black curly hair .. maybe I wasn't dressed decent enough for her or my nails weren't done or my purse wasn't name brand to treat me right read more

Finally my daughter got the help she needed!!!! We have gone to multiple locations to try and get my 19 year matched with the right foundation, well sad to say we have tried Sephora on multiple occasions, Ulta on two occasions and even this Macy's at their benefit and MAC counters , but every time we would get home or my daughter would wear her makeup out doors her make up was either too dark, too light or too much red tone on her face! But not today , thanks to Brittany from their Smashbox makeup counter! She was so helpful and friendly! She matched my daughter with the correct color foundation. She answered all our questions, and we had a lot ....glad we found someone that's so knowledgeable with the brand she works with! Definitely going back with her for more make up! read more

SLOW! And this is not just a tip...it's my review. Go to Sephora instead. Staff here really doesn't care.

This us the worst Macy's I have ever been to!!!! The customer service is terrible and the store is always a mess. I was trying to find out how much a blouse was so I scanned the price tag at a price check scanner but it was out of service. I scanned it at two other stations and they were both broken as well. At the last price scanner there were two young sales ladies chit chatting. One noticed that I was trying to scan the price tag and said "It's out of order." Neither of them offered assistance and continued with their conversation. I left and took my patronage upstairs to a different women's clothing store. read more

I went to the jewelry section as I needed to return jewelry that was defective. I approached the one sales person I saw in all the area and she pointed to another sales person that might be able to help me. As she referred me to her by pointing at her...the sales girl kind of turned giving me her back and seemed to walk away, clearly ignoring me. Why not ask, can I help you? Hmmm. I am a paying customer. Hmmm you were not that busy. And, it's part of working in sales. A big part. I showed her the broken jewelry. I asked if I could return it. She wouldn't listen and appeared annoyed with me. She was very dismissive and didn't bother to explain my options as a customer. First off, they were not busy. She could have informed me of my choices..,such as: I may be able to credit you, or refund or because you don't have a receipt... blah , blah , blah. Please don't just brush off your customer , Clearly some sales people lack customer service skills, or incentive, which begs me to ask , why are you dealing with customers if you don't want to help or be professional? Well, I asked for the manager. She told me the manager was not I. Until later, she then said the manager was in and if I wanted to wait. So, they had me waiting for a while. The manager came, she seemed polite. She was okay, never apologized nor did she acknowledge that I was upset. I did appreciate that she informed me of what she could do and could not do. Since , before she/manager had arrived,I was being rushed and questioned in a rude manner... I told her that as a customer all I asked was to be informed about my choices to return merchandise. Why are you in such a hurry? If nobody was at the counters . Just Offer to help. I've been shopping there for 30 years and as customers , all we, customers, deserve is common courtesy -at the very least. If as a salesperson , you aren't sure how to assist a customer, please let them know that and offer to find out or explain policy. You just have to be polite and professional. We know you are busy but also know that your customer is busy as well and just like you may have better things to do. Most importantly your customers ultimately contribute to Macy's success. read more

Horrible customer service. Was waiting for 15 mins at the Estée Lauder counter and was never acknowledged. So left and bought my make up at Nordstrom. read more

Great clothes for really cheap and has all the makeup you girls love and need. Mac all the ladies favorite.

I recently became a huge fan of shiseido cosmetics and skin care. Victoria answered all my questions and helped me find exactly what I was looking for. She found the right color for my skin tone. That's something I haven't been able to get right at Sephora or mac. She also told me about the perks when becoming a shiseido customer like complimentary facials. Her customer service was OUTSTANDING. read more

Customer service is AMAZING!!! Mirian from Dior and Rosa from the fragrance department were so so so helpful. They were out of the gift set I was looking for and needed ASAP so they put one together for me! These women are so kind! I would definitely recommend this Macy's. read more

I like this Macy's store because of their selection on my favorite brand of jeans. I can't seem to ever find both my size and length at other Macy's. This one had three pairs, in different washes! I was excited to have found them! I will be going to this Macy's now, just for the purpose of buying my jeans. They might be "moving up" as the previous reviewer noted, I did notice that they were organized and neat. This is not a bad Macy's to come to if you are ever in the area. read more

I was forced to come here today by my wife who is looking for a jacket I suggested that we go to the flea market or the Salvation Army she laughed and said no we're going to the mall so here I am in Macy's looking at overpriced jackets made by children in sweatshops all throughout Asia and India but I guess it's better for us to look good then it is for children to feel good. read more

Macy's - Overpriced jackets . - Department Stores Near Me - Montebello, California

See all

I went last week to return a coach bag but the guy Gustavo who's in the coach customer service is very unhelpful. He discriminate people. I hope the management will look into it. Cuz he is in a customer service. read more

I had a really weird experience at the Macy's jewelry department today. I went in to get a chain fixed that I had purchased during Christmas time. I didn't like the customer service, the lady that was attending just seemed a bit off when it came down to what I wanted which was to get the chain fixed that's it. Pretty simple & straightforward. I bought it with insurance in which she could look up herself to see exactly what I purchased, but she just seemed complicated. We weren't trying to have it polished or nothing due to the time she said it might take but still at the end said that it would be polished & I had to remind her that's not what I wanted. That's not a big deal but it just seemed like she wasn't fully attentive & didn't want to be. After I ask her how long will it take for the chain to be ready cause all she said was that I'll be called. & that didn't tell me nothing she was very dismissive with her answers & that was frustrating. Usually you let someone know we will call you when it's ready which CAN BE in a week or so but I had to ask her in a couple hours, later today, or so when so I can know. She said no like in a week. we will call you. Non-helpful & more like she just wanted her day to be over. There was NO people either so it's not like we were in a stressful situation. read more

Any Macy's in LA is less ghetto than this one. No matter how they renovate the mall, it's still a ghetto mall. I was at the jewelry counter last week trying to get the salesperson take out a pendant for me to see. She said that she will come back to me in a bit after showing that customer who's been contemplating and extremely indecisive about his purchase. Ok, I just need ONE thing taking out so I can make a quick purchase, it's OBVIOUS that customer was indecisive and NOT ready to buy. If she can't even realize that, she might need to look for a different job/position. I waited for another 10 min, she's not even trying to sell/introduce any product to that customer, she was just waiting around for him to pick out something. I left immediately, my time is more valuable than wasting it on garbage sales person like her. Honestly, most Macy's are messy and the people who works there does not care to keep the place tidy, such poor management. Even JCPenny's cleaner than Macy's these days. read more

Love Macy's!!! Always buy my perfumes here.... love the staff at the perfume section... buy my hubby's and my son's colognes there.... ALWAYS buy my husband's CALVIN KLEIN suits there... they fit the best for a slim man!!!... Dress shirts too.... love their MICHAEL KORS handbags selections!!!... that's where i find my cutest bags .... Christmas shopping... really good deals and their customer service for anything is always great!!! My son LOVES QUICKSILVER shirts... that's where I know i can find them.... read more

The 1 star is out of obligation. I've seen cleaner Targets! Clothes every where on the floor, falling off shelves, on different racks. It's chaos. Then if you do find something you want to buy, the next part is to find someone who is working. Whole departments have no one in them. They suck! read more

Worst Macy's Ever. The store is an absolute mess. Most of the employees are rude and unhelpful. They have two cash registers open in the whole store at busy hours. I can't even describe how bad the service is in there, I never write bad reviews but I'm seriously amazed about how bad this store is. read more

I went to this location yesterday. It took me a whileeee to find someone help me complete a transaction for a purse. However, when i went to the beauty section the service was amazing. Danielle from Clinique helped me pick out the perfect face cleansing regimen. She then helped me pick out the perfect match to a new foundation. On top of that we exchanged information to make sure all the products were working. Thanks danielle (: read more

I used to love shopping at this Macy's location until today. The closest register I found near the women's clothing was the one at Michael Kors. While I was waiting in line to pay. Girl behind me approached the male cashier directly and wants to see a specific size. Male cashier left to get it. It was my turn when again another lady went to the female cashier directly asking for shoes that needs to be ordered online and she immediately helped her. She even told me that shoes are priorities and she will help me after. I was annoyed but I said ok. Male cashier finally came back and I honestly thought I will be helped but no! He decided to help another lady thats not even in line. I dropped the clothes I was buying and left. If you don't want my business because its not a priority for you then I'll be more than happy to take it somewhere else! Macy's should consider sending its employees to customer service training. They badly need it. read more

I am in Austin,Texas. I was just helped with,on the phone (from Texas to Calif) with a purchase of a Kitchen Aid mixer for my daughters birthday, who lives in the city of Commerce. The Sales person ROBIN, SALES SUPPORT with Macy's in Monetebllo,Calif was very courteous, professional, well knowledgeable with every thing, that need to be done with the completion of the sales, across the country. GREAT WORK.....ROBIN....Calif... read more

Perfect retailer for family of all ages. Huge selections, warm welcoming. A lot of great designs. Price is extremely affordable and competitive amongst retailers. It does have a ton of coupons and discounts online, most notably $10 off $25. With more saving using Macy card. Getting ready for the wonderful holiday! read more

This is the worst Macy ever !!!! The customers service is so rude, trying to call them make sure the orders number. However they are pick up the phone hang up right the way !!! What's the customer like that ?? We ordered from you guys we expect you guys give us more information about our order just not picking up the phone and hanging up on the customers like that !!!! read more

I've noticed they don't have all items that can found in other branches, such as Pasadena. But the staff have always been super friendly and helpful! read more

In men's department, Friday before Christmas. They only had one register open. That's the one that came to open another register even know there's a long line and employee walked up and just got service. The people online had to wait. read more

I always find something I may like, but it's just too expensive. To get the best deals here shop during black friday, because you can instantly save a whole lot of money. read more

Restrooms are horrible!!! This is a picture I just took. It's obvious that someone is not doing their job because this didn't "just" happen. Floors are wet with who knows what. read more

Macy's - Department Stores Near Me - Montebello, California

Horrible customer service! The Lids manager has bad ass attitude and id disrespect. Will not be wasting my dollars here.

Twice I shopped at impulse; not customer friendly at all. Too Chatty with one another ignoring customers. If it wasn't for the gals at Benefit Brow Bar I'd be lost. A friend of mind just came in my office she experience the same service last evening. As I did, she ended up going to Sephoa JC Pennys. read more

I recently visited another Macy's location in West Covina and was not satisfied with the customer service so I decided to go to your location off of Lake Avenue in Pasadena California. Couldn't have been more pleased. In my opinion the sales representatives in the Pasadena location are much much more polished and professional then those at the West Covina location. And much more willing to satisfy your concerns and pay attention to what you're looking for. And were very quick at recommending certain products. read more

Wear combat boots when visiting this location. It's not dreadful, but definitely does not present a positive shopping experience by any means. I shop at this location during week days only; it's less people and you can navigate more easily around the store. I wish the racks would be a bit more organized and there are actual clear walk ways between each section. It's a good place to shop if you have an urgent matter at hand and know exactly what you want - a shirt, a pair of socks or underwear, you can go in and out in a jiffy and overlook the mess. read more

Terrible! The manager Claudia has the worst customer service. I was purchasing a dress for my mother and when I was ready to check out, the associate told me it was a different price.. I then asked for the manager for questions since the associate couldn't assist me.. When the manager Claudia got there, very rudely said the dress was 4 times as much as it said on the tag.. I couldn't believe it.. I asked if there was anything I could do and she said no.. I work at a retail store and we know customers first always but she said no and nothing was offered for their mistake and this inconvenience... I left very disappointed.... I think Claudia the manager should be trained properly and learn how to treat and help customers better.. Unhappy read more

a long time ago I was a Manager in Macy's except it was Robinson's May back then. or Robinsons right? I just got off the phone with Macy's and THANK GOD they have a lady at 7:33 pm who could remove my late fee! YAY! MACY's! I would've had to go out tired, in the cold to go into the store but thank GOD the credit office (which you can access off the 323 number) was working! Would've given it 5 stars but they no longer have SPANKS or any kind of Girdles or smoothers for evening gowns. They have HUGE square footage for lingerie but only bras no shapers...this is bad buying on the part of their buyer! yikes!!! Women have to shoehorn into some tight evening gowns and we need more than a bra!!! Come on, Macy's help a girl out! But I enjoy Macy's at Christmas time and their store is their store. You know what you are getting! :) read more

Not sure why my review was taken down...but here we go again. Yesterday, had a horrible experience in the women's department with a girl named GUADALUPE! This girl has a horrible attitude is not friendly at all. She was extremely rude to both my nephew Cristian and I... for simply asking for a box! I understand everyone is stressed at this time of the year, but her attitude was unacceptable. Hope she gets called upon and she understands that regardless of ones position, race, our background you treat everyone with RESPECT! Such negative and unpleasant experience. Make sure she wears her name badge next time; glad I got got name. read more

The men's suit and dress shirt section is sparse to say the least, but I can't complain since they probably don't have much buyers given the Montebello location. What really ticked me off was the ignorant young salesgirl while I was shopping for my fiance dress. Maybe I'm asking too much but you would figure that the sales associate should know her product and what's the seasons current style. Just sayin...clueless. read more

Viola thank you soo much for your wonderful customer service . Your help with finding my girlfriend some jeans was beyond satisfactory. we will be back thanks to you. read more

Hey I get it!!..No one wants to work the day after Christmas..especially at a department store but Macy's would be better served if it's cashiers weren't in a bad mood when dealing with the store's customers. read more