Macys jewelry department sassy and inconsiderate. Received a damaged pendent in the mail. Took it to store to return. Employee would not do exchange since The pendant did not come with a tag. I had both paper and online receipt plus my usp receipt. Manager would not even look at it. Poor customer service. He wouldn't fix what obviously was macys fault. Wouldn't acknowledge own company's fault read more

I've shopped at this Macy's many times before. The clothing department (women's and juniors) is a great place to look for good deals, especially on the discounted items. The shoes department just tempts me so much that I try my best to zoom past it and go down to the clothing. A few months ago, however, while I was picking up Clinique Happy Heart as a birthday present for someone, I experienced some terrible customer service from two ladies behind the Clinique counter. I literally stood in front of the counter for 5 minutes before one of them acknowledged my presence. When she did, she had the snootiest attitude to boot. Those ladies almost made me want to not buy the product and just leave. As soon as I flashed some money, their attitude towards me changed. Great. I walked out of Macy's thinking... "Hmm... it's funny that I have to flash some money before these Macy's employees treat me like an actual customer." To be fair, it was just the Clinique ladies. Overall, Macy's is a great place to shop if you go at the right times and find the right deals. The Clinique counter? Turned off by what happened. Two thumbs down. read more

They don't have a big selection on men's shoes but the young man zackary I think was a great help got me the shoes I needs and also helped me pick them out he's the employee in the picture they need to give him a raise he really sold me the shoes I was gonna go to another store but he got me exactly what I needed read more

Macy's - Department Stores Near Me - Fairfield, California

Second time coming for curb side pickup... just for no one to answer to bring my order out... I have been calling and waiting for over 45 minutes... driven over 20 miles x2... Service is just not what it use to be... why offer a service that you cannot fulfill read more

This is a three-story Macy's hubbing the Westfield Mall entrance. It's medium in size compared to its bigger city stores. The selection is ho-hum, and very conservative. I usually find the basics here, but nothing too "designery." The things I rely on this Macy's for is that they always stock plenty of fishnet tights in the hosiery section, the newest Betsey Johnson jewelry and purses are always on display throughout the accessories department, and Mac Cosmetics--where there is always a token makeup-wearing salesman (yay!). The service is outstanding. The salespeople are really helpful and friendly. Sometimes there's not enough of them to go around on big sale days, so you have to wait. These dedicated salespeople keep me coming back though. The Shoe Department is another story. Every Macy's shoe department that I have shopped at is run haphazardly! What is going on here? You have to tell a salesperson what style and size you want then they run in the back and find it for you. If they find it, they bring you the box. That's it. They don't do anything else! It would be nice if they took the tissue and those sticks out! Most of the time they don't come back and check on you. Then if you want those shoes, you have to find someone to ring them up for you! There is no service in this procedure and it has always irked me. I would rather that they just have the boxes out even though that would probably make a mess. Just so you know I am not complaining about the salespeople, I am complaining about the procedure. All in all I love Macy's and I will return for my favorites. read more

On this occasion, I was returning a product that I received in the mail that was a bit broken. I was hesitant on whether I was supposed to handle the return here, where all the cosmetics/clothing are, or go up to the third floor where the kitchenware was. I took the latter option and ended loosing about 15mins of my life. At this customer service desk, there was only two associates working with a line six ppl waiting! Not even halfway through, one of the associates left! I figure you would stay and help until there was little to no ppl waiting! Gah!! I finally made it to the counter. I only needed to ask how the return service worked. I went back to my car to retrieve the merchandise and returned to use the cosmetic/clothing service desk to handle my return. Once again, time wasted! I stood on one side of the counter with my product and was greeted by Brittney who was already assisting a customer. I was there for about 8mins not knowing that the line was on the opposite side. I then casually made my way over, only to be in a line behind three other ppl! After at least 15mins, I finally made it up. Brittney was pleasant and thankful for my patience, but I wish she would have told me where the line was and suggested another desk to go to. I think she tried calling for help, but I figured nobody was picking up?? Macy's!? You gotta have more workers on the desks when things get busy and answer the phone when help is needed. Ppl are not trying to pass out from standing in lines forever and a day! fin. read more

I very rarely shop in store, I stopped by the Lancome counter at Macy's and the lady was super busy. She off the bat didn't seem friendly or happy to help. However she did take her time and matched my makeup perfectly to my skin tone. She was very knowledgeable and ended up being a real sweatheart. She apologized for not being able to help us quicker due to her being the only associate. Which we completely understood. She was great at her job, I will definitely return to the Lancome counter. read more

Went to Estee Lauder counter for concealer and loose powder. They went above and beyond to color match me. I have difficult skin to match due to the fact I have melasma and hyper pigmentation. They took their time until I was satisfied with the product colors. I was with my elderly father they offered him some treats and a place to sit and wait. Wonderful service. I wish I had the name of the consultant that helped me but everyone was genuinely helpful and looked after my father. read more

Cosmetics and lingerie departments seem to have the only decent staff. Had questions while shopping housewares (advertised price was different than the in-store price). So the cashier called for a manager. When he was unwilling to modify the price, I asked for the district manager's number. He didn't give me the DM's number and only gave me the generic 1-800 number. The DM's number is supposed to be accessible, they have a work number for a reason. Just a reminder why I only shop when there's a sale. Can't pay full price for bargain customer service! read more

I love shopping on Holidays as Macys always has their final act section and lots of promotional items... Theres always a lot to find for your loved ones... This location always gives my shopping experience very comfortable convenient and calm.. Special shout out to workers Christopher and Todd for such awesome help and assistance... read more

Disgusting shopping experience when two bloated employees watching me to see if I'm stealing and making it so damned obvious...women of color simply can't shop in stores anymore... read more

Dena was so sweet!!! She spent the entire hour answering my moms numerous requests for shoes and sizes..thank you so much!!!!

My order was not held when it came in two separate shipments, although I was told it would be. I was sent an email saying that half was ready for pickup but that I could wait for the other half to come in. Then I received an email saying my first item was released because I exceeded the waiting period. WTH?! I'm pretty sure I won't bother with the remainder of the order after this poor handling of my purchase. read more

I went into the Clinique counter to purchase smart moisturizing cream and they had a huge sign saying if you spent 35 dollars you got a free sample bag full of makeup and moisturizing samples so even though they were busy I decided to wait and buy the cream I needed since they had the cool give away bag. I waited 15 minutes and then was helped and my purchase was like 85 bucks and so she brings two different sample bags and lets me pick one and then as I'm about to pay she tells me I can come back in 4 days and pick up my sample bag. What??? Why would I want to do that? There is nothing on the sign saying you won't get it now. I pointed that out to her and said I dont even live around here to come back and pick it up later. She says yea its a presale right now so I cant give it to you till the 29th. Long story short after that junk I didnt spend my 85 dollars there!! Very bad business in my opinion and a great way to chase off guests from coming back. Take down your sign which clearly is lying. read more

Tanveer Baig from Jewelry Dept. was the reason why I ended-up buying EAFY COLLECTIONS without my intentions of getting some. She is very knowledgeable, professional, willing to help & most of all, wears a smile all the time . She will offer me any other promotions so I can get even much better deal. Yesterday, I dropped by just to brows around but sure enough & she was there & w/ her encouragement I got my dream earrings to match w/ my other set of collections. Thank you once again Ms. Tanveer Baig, I'm now enjoying my pieces & saved a great deal read more

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Horrible customer service both in store and via 800 #. Purchased a $250 north face jacket prior to a skiing trip. Received in time EXCEPT it was missing the fur trim attachment on the hood and not to mention was packaged in one of those clear office trash bags within the packaging bag. I called to have another jacket resent in hopes of receiving it in time. I first would have to return the product in store (it is now Tuesday) since it was partially purchased with a gift card and then call the 800 # again to have them resend the jacket (needing it by Friday) and of course she informs me that the earliest shipping date would be the Friday I would leave. read more

Jhanelle is the most unprofessional sales associate I've ever encountered. Does not treat customers right. Has the worst attitude and is PERFECT with sarcasm. She called me a liar and said and I quote a "deadass liar" in front of her manager Joanne -such a sweet and awesome manager by the way! I'd give EVERY other person 5 stars but she was the worst! I'd give 0 stars if I could! Please teach your fellow associates some manners and some hospitality! read more

Okay, I get that I can look like a teen, but still.. terrible customer service! I came here to look at their mattresses because my boyfriend and I are planning on moving in February and wanted to check out their sales for the holidays. We find a Stearn's and Foster that we liked and proceeded to try it out. Not more than 10 minutes pass by and one of their employee's (an older Asian man) walks up to us and says you guys can't hang out here and tells us to leave. I didn't care to get his name because he was too focused on another couple in the mattress gallery that looked like a better sale to him. Well, I guess we aren't going to buy our mattress here. Well maybe, Rod was a nice guy. Maybe we will come back and purchase from him. read more

Today I went to return a gift my mother in law got me which was nice sports bra two sizes too big. She lost the receipt and didn't give me a gift receipt. Mind you she's a senior citizen with limited English at times. The thought was nice really. Macy's refused to return or even give me a instore credit without proof of purchase even after returns clerk verified it was their item. This is literally 4 days after my MIL purchased it. I guess it goes to donation pile and you would think Macy's would be a little more lenient with holidays. So folks if you don't give your receiver a gift receipt or the original there is nothing that person can do with the item if it isn't right. That's a 1 star for Macy's and reminds me why I hardly shop here anymore. Many other stores will verify your license and keep track of your no receipt returns that way limiting you to a few returns a year. No bueno Macys. At least the returns cashier could have been a little more pleasant but she was snappy and that made it much worst. Shall not be shopping here anymore. In fact just closed my Macy's credit card recently because I don't shop here often enough and this is one more confirmation why not. read more

For CLINQUE Cosmetic Counter - I came in a hot mess, dressed in not so sporty wear w/out any make up on and was treated like ROYALTY by the ever so lovely Haleena who happens to be the manager for this line as well. I have shopped at this counter in various Macy's throughout the Bay Area for date I say over 3 decades back when I was a corporate drone & this experience doesn't even compare to even the ones where I would lay out hundreds of dollars & dressed to the nines. TIP: When purchasing items if you are not told about the up & coming gift specials & events like Haleena did, please do ask. I can't tell you how many times I would be told of up & coming events but that was it. I wouldn't find myself making them & miss out on all the amazing items. Haleena however, went above & beyond by holding my purchase for me so I could come back & get their tote bag filled with over $200-$300 of swag merchandise that marveled even this former cosmetic product junkie. I think you could have the option to have it shipped. I didn't even purchase my items using my MACYS card as it's been zeroed out & wanted to keep it that way. When I came back, still looking like I've been out on the ranch all day, the clerk who's name escapes me greeted me with a genuine smile and asked how she could assist..., then Helena appeared with her endearing smile & heartfelt friendly demeanor. I could hear the angels voices singing in my head as I apologized for my appearance. Haleena not only assured me I was fine, she complemented me on my skin ( still no make up, except eyebrow gel which was a first time experience for me & it was not my normal look). Haleena gets an award for most organic, authentic and lovely experience I've ever had at any cosmetic counter including the pretentious ones at Nordy's & others. read more

Macys Fairfield looks like you are in Walmart or Kmart. The only difference is you pay more and get less service. No customer service at all. Whoever their buyers are they need to go back to school. The shoes are a joke. It is also not a safe mall, will never go there at night, which limits the working people. It is really amazing that no Macy's Manager or executive has commented on any of the reviews. I guess they do not care and that seems to be the problem with this May's. read more

Went with my beloved Carolinda to pick out some new spring/summer outfits,ETC. Great selection all around,MAC lipstick ( pretty in pink ),purse & fantastic sexy shoes,my girl has BEAUTIFUL sexy feet so I like her to wear pretty shoes. $500+ later we walked out with some gems.Next week-end...MORE ! read more

Is that the correct phone number on the website for the store (707-428-3333)? I have been trying to call for over a week and no one answers,

This is the worst Macy's I've ever had to shop in. It's small but that's no excuse. The clothes are for old ladies. The purse selection sucks. The makeup counters are small and are always out of stock. And I know the economy is bad, but could you please hire a few more people to work the cash registers???? I don't need an excuse to put back what I'm waiting to buy. This place should be stripped of it's Macy's name. It's an embarrassment. read more

Nina Ibarra of the fine jewelry department is the BEST around! Initially, my mom and I went to the Walnut Creek location in search of jewelry for my wedding as well as shoes. It was a nightmare. A month or so later (today), I went to the Fairfield Macy's and decided to look around. Nina immediately greeted me despite me speaking to my mom over the phone (I know, I'm horrible) and made it known that she was there for me. I was wearing my work t-shirt covered in dog hair and stains, jeans, and rain boots. My hair was a mess, but she still greeted me and didn't treat me like a fly to swat away. I genuinely appreciated her patience and respectfulness. She didn't hover around me like a vampire ready for my money, but also didn't ignore me like I wasn't worth her time. She quickly took care of me and also patiently waited while I asked my mom for advice and sent pictures. She calculated everything for me so it was crystal clear and also made sure I was aware of the sales/promotions. I'm so thankful for her and honestly loved the purchase I made. No matter how beautiful the item may be, if you're getting crappy service, you don't want to give them your money. Nina is the best. If I ever buy jewelry, I'll be sure to call for Nina first! She made sure to alert me of the warranties as well as insurance. Nina definitely looked out for my best interests and made sure I was educated. She has this earnest vibe. She definitely wanted to help me and I feel good about my purchases. Macy's, you better keep Nina around. She's amazing! Because I made a fine jewelry purchase and it was late at night, she packaged the items smart and carefully. I felt like she was looking after me from start to finish. I haven't felt this good about customer service in a long time. read more

Shoe Dept Review: I don't live in the area so this is not my usual mall but I decided that I could do a couple of my Christmas returns here since I was in the area for New Year's. I knew I would probably wait in line for a few--no big deal. I waited, with one person in front of me returning and buying 4 different items, for 20 minutes. There was no one else in front of me so I just patiently waited my turn, knowing that I picked the wrong line. The lady on the register stepped away and let the salesperson step in to start ringing people up, which is where the experience went sour. The salesperson went to help the person behind me, who only had been trying shoes on, not waiting in line. I asked him "may I ask why I'm being bypassed when I've been waiting in line with no one in front of me?" The answer was "they've been waiting a really long time". Um, no, they had been trying on shoes for a really long time, sitting in chairs. I don't think that just because you are buying something you get to jump into line whenever you decide to make a purchase. The guy was nice about it--but he should never have helped someone out of turn, especially when the line was such a long wait to start with. Pretty ridiculous that customer service is so dead. read more

The Macy's experience is no longer what it use to be! Short staffed because of course budget and economy staffing for everyone is not what it could, or should be. Small skeleton crew, but very silo when it comes to service, if it is not there area they don't service or guide you like they use to. read more

I like Macy's and this one is just ok. Its pretty small so it works when in a pinch. I especially like when you get good discounts like yesterday during pre sale days but hate that I have to wait to pick up my merchandise. Also on a positive note, looks like their escalator was working... read more

My wife and I shop here often. They have a decent selection, nice salespeople and good quality merchandise.....HOWEVER....their discount coupons would challenge the patience of a saint! They come in the mail regularly and promise bargains galore, but when it comes to using them.............. "Not valid on merchandise produced in any nation outside the NATO treaty. Not good for items with an "e" in the manufacturer's name. Cannot be used for fashion jewelry if designer ever used illicit substances or for any product containing fabric. Discounts can be applied only on the second Tuesday of any week providing purchaser is wearing mismatched socks. Coupons will not be honored if customer is either inhaling or exhaling. Offer void in any state displaying its own flag." Okay, maybe I'm overstating the restrictions, but sometimes it takes a degree in behavioral science to figure these things out! read more

Sometimes you get something great but most of the times you get bland clothes overpriced. The worst part about this place is the cologne section for men and the sales associates that remain clueless about what scent is great for men so here buy a 90$ bottle that may or may not smell great. Frustrating to spend that much to be unsatisfied and have to come all the way back to return it. read more

I'm surprised this Macy's is now carrying Citizens, 7 for All Mankind, and Joe's jeans. It's about time they stepped their game up!

I never wore makeup my entire life until I was acquainted with Brittany at the MAC makeup counter in the Fairfield mall. She took the time to teach me all the basics I needed to know to get my makeup career started. She was never pushy about up-selling me on product. Her biggest concern was making sure I knew how to use the product. In return now I spend around $300 dollars a month on makeup form Brittany because I know she will take the time to teach me how to use the product. She is a absolute true gem at the makeup counter. I will follow her to buy makeup where ever her carrier takes her. I understand how hard it is to give amazing customer service being a business owner, and she does it with ease. She is a truly amazing person and has made me a MAC customer for life. read more

I'm so upset. My boyfriend bought me this really pretty watch for Christmas. Unfortunately, it is too big. My boyfriend had paid for it with his credit card AND even paid for a warranty on it. I took the watch to Macy's, thinking it would have been a Hassel free experience, to get it sized, and they couldn't even help me because I (which I was not aware of, nor was my boyfriend) did not have the receipt or the tags attached to the watch?!?! I explained to the lady that I was unaware of this, that it wasn't explained to my boyfriend either, and also explained that there was a credit card AND warranty that can trace back to the watch for proof of purchase, but she still couldn't help me and said I would need to go somewhere else to get it sized . I don't understand what is the point of getting a warranty if they cannot do anything without the receipt or original tags. So bummed. read more

The jewelry department here is very disappointing! Bought a ring, but it was too small. That same day i paid for it to be resized. The sales associate told me it would take about 7-10 days. It has now been 3 weeks! Ive called the department for the last 3 days and not once has anyone picked up the phone!! I know they may be busy, but come on 3 days of calling and calling at different times not one person could answer?? read more

Don't even worth one star. The policy of your return, seriously somebody stole my macy's box that the UPS guy sent to me and then return at Macy (Fairfield, CA). I was surprised that you didn't check credit card or ID to match. Like Ross or Target they ask for DMV card to verify if your credit card not match with the one online. Finally, Macy gave the lady the gift card and I got nothing except sad. IT IS MY FAULT TO BUY THING FROM YOUR GUY. read more

Let's be clear. This Macy's as a whole is just ok, I've experienced way better but it'll do most of the time. But their juniors & women's departments are horrid! Who are their buyers? All the looks are cheep & outdated or just UGLY! Don't bother shopping for appeal if your a woman. Shoes, make up, purses & perfumes are all good. Clothes...no! Awful selection. I know it's the buyers fault but I figured Macy's would have stepped their game up. read more

Poor customer service, been asking for a size and they always leave helping other people. Would never come here ever again.

I was treated horribly by the "associates" in the shoe department. When I found a shoe on sale and asked for the mate, I was told, " I can't find it." No, "I'm sorry." No, "let me see if I can find it." This is supposed to be Macy*s..... an institution. I may as well have been shopping at Payless. I am thoroughly disgusted with this location and will never return. read more

Macys fairfield is the worst place to go shopping at. They do have great brands but horrible customer service. All the managers are very rude!!!! I went in to buy a lotion at the womens fragrances counter and the associate helping me was rude with no patiance. I came in a day after and the associate named gigi was very nice, friendly, patient,sweet and VERY helpful. She was a true sweetheart! In doubt she was the only associate to help me out. Plus her makeup was on point! read more

Called Macy's tonight about ten till nine. They close at nine. We were looking for an electric blanket for a sick friend who is having a hard time regulating his temperature. We were not going to make it before closing. The night manager left the door open for us. We got there at nine thirty. We were able to get in and buy the blanket. Hats off to Macy's and this manager. Soooooo much appreciated!!! A class act. read more