Macys fairfield is the worst place to go shopping at. They do have great brands but horrible customer service. All the managers are very rude!!!! I went in to buy a lotion at the womens fragrances counter and the associate helping me was rude with no patiance. I came in a day after and the associate named gigi was very nice, friendly, patient,sweet and VERY helpful. She was a true sweetheart! In doubt she was the only associate to help me out. Plus her makeup was on point! read more

Called Macy's tonight about ten till nine. They close at nine. We were looking for an electric blanket for a sick friend who is having a hard time regulating his temperature. We were not going to make it before closing. The night manager left the door open for us. We got there at nine thirty. We were able to get in and buy the blanket. Hats off to Macy's and this manager. Soooooo much appreciated!!! A class act. read more

This is suppose to be a Macy''s ! I've been to Ross clothing departments that are more organized. Example: Black dress pants: they had hangers with a size on the hanger that was not the size of the pants. They were not hung in order of size . they were not in order of style ie: : straight leg ,skinny leg , flare leg all thown together. Pants half falling off hangers and so on The entire department looked this way . Wal mart looks more organized! read more

This review is based on the customer service at Clinique. Boy some of those ladies need to be taught some customer service etiquette. It was a busy day, I get it, I was patient enough to wait. I was there for a purpose and I wanted to purchase some items. I was trying some samples on the counter and waiting for a consultants opinion; it's one thing if another customer steps in front of you while your looking at cosmetics but its utterly rude and inconsiderate when the sales lady does it and literally shoves you over so she can help the customer she's with. No excuse me, pardon me or someone will help you in a bit. Just stepped right in front of me like I wasn't there. Helloooo.... And the old Clinique consultant that looks like she should have retired over 20 years ago just looked at me and walked away. Service is horrible. I'll drive the extra distance for better service or only deal with the younger lady that works there. Not all Clinique ladies act like this. 2 thumbs down for Clinique Macy's in Fairfield. read more

Perfume department at entrance of the store has HORRIBLE customer service. I received a perfume set for mothers day, that I really didn't care for so i decided to try to exchange it for the one i wanted. Turns out they were still out of stock and supposedly only get the one i wanted during the holidays. As im trying to look around to find a similar scent I like, one of the crazy sales associates gets pushy, spraying multiple perfume testers and having me smell them and telling me what i needed to buy, I declined and told her i had one perfume that i wanted but they did not have it in stock. I decide to just return the gift i received for store credit as im already annoyed. Then that same lady walks up to her co-worker and tells her that i was trying to steal a lotion that I was trying to RETURN! While ringing up my return, that employee that she told, starts questioning me about the purchase like im some kind of theif! THEN to top it off, i almost lost my shit because she puts her HANDS on my 3 year old daughter's face to adjust the earloops of her mask! Who the hell in their right mind would have the nerve to touch someone else's child! I wish I would have got their names but I was beyond uncomfortable and just wanted to leave. What the hell is wrong with people! Even before Covid, you NEVER touch anyone's kid! I have never been treated this way and I will never shop at this department again. Those women are complete idiots and im surprised the guy that helped me get my return settled did not acknowledge how screwed up that was. Complete trash. read more

The woman in the lingerie dept, I believe her name was Lupe, was so amazing. She may have spent at least an hour with me, trying on bras, to find one that I liked. She is fantastic. read more

I find this Macy's location to be my least favorite. I hardly find anything ehile browsing or looking with purpose. I find myself making the trip to the Sun Valley mall to have more selection. Love the MAC counter for quick pick ups but again sun valley mall has an actual mac store. Its messy in here and way overcrowded with fixtures read more

This store is the worst and I hate with a passion the MAC store inside of it. Every single time I go into the store they never have what I need. So on the last occasion they again didn't have what I needed so they ordered the f*cked up makeup for me online and had it sent to my house. Well I just received my package and it is not even what I FU**ING ordered, I am beyond upset and if it weren't so late in the evening I'd march up there and throw this crap at them. I will never and I mean never go to Macy's or MAC store ever again, I am officially done with this incompetent store and people they both employ. read more

Amazing customer service! I bought a lot of things today and each associate went above and beyond. Btw weekday you can get the best deals in name brands! read more

I was shopping with my Dad in the men's department and noticed there were other customers looking around for sales associates for help, after about ten minutes walking around and still no sign of any employees, I watched at least three men put down their potential purchases and walk out. I'm a Manger of a retail store and know the importance of customer service and making yourself available to your customers. I finally found an associate giving great customer service to a family, helping them find multiple outfits. I was a bit P.Oed at this point from the lack of service before but Nikki, turned it all around, she was very personable and gave great service to my Dad. Nikki goes above and beyond for her customers and I hope Macy's can find more associates like her to help her run the Men's department. read more

Macys wrote my check account number wrong, then charged me up the )*&^%. I called and after 39 min of arguing, (the gal again got my account wrong 2x's while trying to correct) then they fixed it. I told them CANCEL MY CARD! A 25.00 fee they charged me on a 25.00 charge. The lady said you will never be able to open a Macys card again because your canceling now. REALLY ......... hahahaha I have perfect credit !! I wonder what her supervisor will say about that ! Macys just lost a customer. read more

I'll begin by describing how me and my daughter look, as my review progresses you will see why. I shave part of my head, have hoops in my snake bite piercings, a tattoo across my chest, and frequently wear skirts and tank tops which show my other tattoos. My daughter also has snake bite piercings with hoops, and likes to wear layers of clothes with clashing patterns. Mid April is my daughter's quinceañera and since her dress had already been found, the search was on for the perfect sparkly heels. Our first planned stop was Macy's. We got there close to 6 pm on Saturday evening, February 27. After walking around the department, she found three pairs of shoes she was interested in. So far none of the sales associates had offered us help, or even greeted us. We walked over to the far right register and waited. Salesmen went in and out of the back room getting shoes for customers, yet none of them looked at us. At one point we had to step aside so one of them could ring up a customer, but when he was done he walked right past us. Finally, it looked like we were going to get help when one of them actually acknowledged our presence and told us he would "be right with you guys (us) in just a second"...when he came back out though, he offered us no help, but had no problem going and helping other customers. Salesmen were walking around greeting customers, offering them help, going back and forth to get them shoes, and we were being treated like we were completely invisible. Here's where it gets even better. A woman came and stood a couple of feet away from us, soon afterwards a salesmen approached her, asked her if she had been helped, and immediately went in back to search for her shoes. No help was offered to us, of course. At this point I was really getting irritated by the blatant unprofessionalism and lack of common courtesy. More than ten minutes standing in the same spot waiting and not one single offer to go get the shoes my daughter wanted to try on. Suddenly out of nowhere a sales associate named Daniel appeared and asked if we needed help. Yes, finally someone who was not too good to acknowledge our existence. We showed him the shoes she liked, told him what sizes we were looking for, and he quickly returned with the boxes. After my daughter tried on and picked out the shoes she wanted, we went to the register so Daniel could ring us up for them, along with a pair I had picked out for myself. I applied for a Macy's account, which since I have virtually no credit, I did not qualify for, but Daniel still gave me a 20% discount just for applying. I get it. Me and my daughter look weird, and we don't look like we have money. I worked for Macy's for nearly two years, I know how the game goes that many sales associates play. What all these sales associates who couldn't be bothered to help us couldn't tell by looking at us is that the padrino (godfather, aka sponsor) for my daughter's dress and shoes makes thousands of dollars a week and had given me $400 to buy her a pair of shoes because he wanted her to get any pair she wanted. No, the hundred something dollars we wound up spending there wasn't a huge sale, but thanks to Daniel who behaved professionally and treated us like people instead of a couple of fools standing around for no reason, me and my daughter left happy and with the shoes she wanted. PS - I am only giving a 5 star rating based on Daniel and his service. If I were to rate purely based on the other sales associates and their "service", I would be giving 1 star since 0 star is not an option. read more

The department was understaffed on new years eve day. I asked if someone called out, and nope they only scheduled 3 people. We had to wait a long time to try shoes. The associates were kind and patient, but it was stressful for them, I could tell. Good sale, so I did buy some boots. read more

This is my favorite Macy's. They keep it very clean and the sales clerks are very professional. The woman who works in the bag department is very knowledgeable about the different designs. They have a huge selection and will order an item if it is not in the store. It is a great place to shop for gifts. read more

I was trying to reach customer service to get information on a past debt. The first time I tried, I was on hold for 1 hour and 47 minutes. The next day, I was on hold for over 2 hours then I got disconnected. Both times, a rep came on asked for my information, then had to transfer me to their Macy's department. The chat line is not working and there is no other way of communication. Macy's is not handling our current situation of shelter at home very well. You would think a big company like that would have better means of communication, especially when it comes to customer service and billing payments. I am trying to settle a debt and no one is available. What's up with that? I called back again, after I got disconnected, 20 minutes later, someone got on the phone asked for my information, I told him, "are you just going to transfer to your Macy's department? Because I was just on hold for over two hours and got disconnected!" He said, "wait I will connect you directly to them." Guess what, I'm on hold again!!! read more

My shopping experience was ok... Tried shopping for jewelry at this store, but most of the jewelry was Godey looking and looked like something my grandmother would wear, or something you would find at a garage sale. I came across two sets of earrings and two sets of bracelets that I wanted to purchase for my mom and my sister for Mother's Day. When I looked at the items that were boxed up by the sales associate that rang up my purchases a few weeks later, I noticed that the lady chinsed me on the boxes! She put both bracelets in one box! Who does this? I bought two identical sets of earrings and two identical sets of bracelets for two people for Mother's Day! I even told her that these were Mother's Day gifts for my sister and mother! I look in the bottom of the bag, and there were no gift receipts so that they could take back the purchases! Now it is Mother's Day, and I have to go look for two identical boxes to put the bracelets in, because I am not going to give my mother and sister one Macy's box for two bracelets! Epic failure on Macy's part! I'm never going back to this Macy's. The jewelry department has mediocre jewelry at best... I'd rather waste time and gas, and drive all the way to the Roseville Galleria, and buy better quality jewelry at Nordstrom's. And at least THEY give me a gift receipt AND each article of jewelry is in its OWN individual box! read more

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This is one of the best Macy's stores. We shop here regularly. The store associates are very helpful. The stuff at Macy's is better quality and with various deals and promotions, the prices are comparable to or even better than other similar stores. read more

Andre in men's finish line dept of the store is sooooo friendly! I love his positive energy each time I come in. You can tell it's a genuine positive energy coming from him-hard to find these days! read more

We were shopping after working in our yard. They ignored us because they pre judged us on the way we were dressed. We know our money is good at the other stores. Their loss of sales, good they do not work on comission. read more

Me and my wife were at Macy's on Sunday 07/03/11 and usually we avoid the pushy sales people but we were so relieved to find a professional ,patient and kind sales person who was able to answer all of our questions and even recommend some alternative choices that we would never have thought of great job Macy's for hiring some professional sales people and thank you very much to the kind young sales person Halima Jon and Kimberly read more

Been here a couple of times. I have nothing to complain about. I love the quick response and action when asked for help. Also love how they're willing to give input and help me make decisions. Went shopping with my aunt here before for her apartment. They were very helpful. read more

Macy's has great customer service. Does any know the name of the African American woman working on the third floor? She is very helpful! I meant the African American lady working on the third floor by the blenders. read more

Love Macy's. However, the past few times I came to this specific location, the sales associates on the lower level were so rude and disrespectful that I was just appalled that they even got hired for the company at all. read more

I love shopping in the Petites department. The ladies are friendly and I haven't had a problem returning an item I never wore which was within the allotted return period. I've worked retail in the past so I know when the department's budget is low, there's less people to work on the floor which means less people to help customers. The ladies here do the best they can. I noticed that the Petites department has expanded somewhat meaning more selection and there are great bargains on the clearance racks in Petite sizes :) read more

First I would like to start by saying I've been a Macy's loyal member and customer for more than 11 years and the service and helped I received today was the worst I've ever received from a Macy's location overall. I walk into the the fine jewelry department to talk to an associate in the Michael Kors department. I literally stood there for 15 minutes without being acknowledged or greeted. You can check the cameras in the location! When she had finished with her customers, she then turn around and couldnt even smile as she said "how may I help you" I began to explained to Joanne that I was having some issues with a watch I had purchased at the Arden mall location in Sacramento. The first things she asks me is "do I have a receipt of the purchase" I explained to her that I had bought the watch multiple years ago but the same problem happened last year with the watch and Arden was able to exchange it for me without any complications. Then asked me again do I have a receipt. That's when I proceeded to ask for a manager thinking I was going to get better service. When the manager Judy arrived her and Joanne whispered to theirselves for about 10 seconds before Judy then came over and asked how may she help me. It most have been a bad day for these two ladies because again I wasn't greeted with a smile. I began to explain the situation with the watch to Judy to see if she could assist me with getting either a link for the watch or to see if she could give me some kind of options with resolving my issue. So after me explaining to her I bought the watch multiple years ago the first thing she ask me for is a receipt. Which I'm sure the associate Joanne already let her know I didn't have a receipt. At this point I felt like both associates didn't want to help me or even help me find a solution to the problem. She tried to look up my debit card but no luck with that. I explained to her that I had a Macy's account and the purchase may have been made with my Macy's card. Then see begins to explain to me she can't look at my Macy's account and even offer to get me on the phone with customer service but I had to call on my cell phone. What I didn't understand was if I wanted to make a purchase with my Macy's card they would've made it happen but the fact that I needed service they wouldn't assist me. Honestly I couldn't believe I was getting treated with this type of customer service at Macy's location. I truly believe that if I came in my suit straight after work I would've got treated a lot better than what I was treated today. I've been working in customer service for 10 years at a financial institution so I understand that sometimes we have to tell the customer no or we can't make their request happen but we always give options and we make sure they're always valued. I know every Macy's doesn't provide this type of service but as a company that focuses on customer satisfaction I was truly disappointed and felt like I was treated as if I was trying to pull a fast move. But I will definitely make sure people are aware of this type of service. read more

I recently had a terrible experience at Macy's in Fairfield California. My daughter went to buy me a Michael Kors smart watch on Friday May 11, 2018 as a Mother's Day gift. The sales reps were told that this was a gift, but she didn't provide her a gift receipt. So, I received my gift as planned on Sunday. I was so happy, I always wanted a Michael Kors smartwatch. I even decided that I was going to purchase a new band because the one my daughter got I wanted to have a different one with diamonds on it instead of just plain. I went into Macy's on Monday May 14 to get my watch sized to fit and look to purchase a new band. The first question when the sales rep saw me was "Do you have proof of purchase?",before even knowing what I needed to do. I said "No, but I still have all my tags, but I am not trying to return or exchange anything I just want to get my watch sized to fit. OUR POLICY SAYS, "WE CAN'T DO ANYTHING WITHOUT PROOF OF PURCHASE!" I then repeated "it was a gift and I didn't buy the watch it was a gift. Can you please check the barcode on the watch and just see if it says Macy's? Nope I need proof of purchase. So, I ask the other lady that was in fine jewelry to scan my barcode she told me beforehand that "It won't prove it was from Macys" but she will scan it anyway and of course it did not prove anything. So, leave the mall on a busy day find my daughter, who is not at home, tell her to go home and meet me there and make her give me the receipt to my Mother's Day gift (This is so tacky to know the price of your gift, but this what I have to do in order to get my gift to fit my wrist). I got my receipt came back hour and half later. I gave her my PROOF OF PURCHASE. At this time, I now am looking at my receipt noticing that the barcode on my watch and receipt match. She says that "barcode doesn't mean anything without a receipt." Then she proceeds to say, "If you want to speak to may manager you are more than welcome but that is our store policy". So, I did call, to speak to customer service, explained my story told how much of an inconvenience it is to have to bring in my receipt in from a gift. The rep on the phone said since she didn't know the whole story there is much she can do. I ask, "what do you mean you don't know the whole story I just told you the whole story". So the service rep on the phone was no help either I got off the phone with her. After getting off the phone with her she decided to come out from behind whatever closed doors that she answered the phone from and approached me at the counter where I was getting my watch fixed and asked me "were you the one I was just on the phone with?" I said, "Yes were you the one I just told I don't understand why you don't know the whole story if I just told you the whole story?" She looked at me with disgust and walked away without saying anything to me or the customer service representatives that I was complaining about. I didn't understand why she even came out to see me. This was very intimidating and rude! When it was all said and done I got my watch fixed 2 hours later. I was told thank you have a nice day. After my day has been ruined with this whole encounter at Macy's, acting like I don't belong at Macy's or shouldn't be there this is how I felt. Maybe if I wasn't black or I was dressed up in my normal dress attire instead of jeans and a t-shirt, they probably would have showed me a lot more respect than what was showed on that day. Eventually after two customer services complaints online, I got a call back. The first one I just was talking about how much disrespect I felt, Then my second complaint I did online was talking about how they made me feel unwanted because I was black. This how I felt and about the whole situation. So, Tuesday Morning the manager called and told me he was the manager of Macy's jewelry department. I explained everything that happened to me. He told me he was very sorry for what happened to me he also stated the policy we always need proof of purchase. Which I understand and understood from the beginning. My problem was that my daughter should have been told this they knew I was coming back to get the watch sizes down. This could have all been prevented if they would have told her I need a gift receipt or a tag on my box to get my watch sized down. I was told by the manager that he will use this as a learning experience to teach his representative how to treat people. Blah blah blah blah!!! Thanks for nothing Macy's read more

For 2019, I am extremely proud to give Macy's at Fairfield Solano Mall my best customer service rating, a PERFECT 100%! I have been a loyal & faithful customer of Macy's for over 20 years due to the consistent outstanding customer service I received from the staff members from the actual store and the customer service on-line service (1-800-289-6229). Additionally, my entire family's favorite department store is also Macy's. I have proudly served over 30 years in the military and I still continue to serve our Great Nation as a Federal Service employee. Throughout my life, I have always valued the importance of customer service. With that in mind, I would like to keep my yearly tradition of recognizing top-notch performers for their outstanding customer service such as Ms. Liz Magsino, Ms. Rachel Sanchez, Queen, Katherine, Araceli, Salvador (vendor) and the numerous behind the scenes customer service focused & extremely dedicated performers working 24 hours/7 days per week from the customerservice@macys.com (1-800-289-6229). These outstanding performers are tremendously personable, knowledgeable, helpful and consistently provided exceptional assistance. They are always going above and beyond to ensure loyalty and their customers are highly satisfied. For Macy's top corporate leadership, please take the time to recognize these outstanding employees for setting the best ambassadors of your company's core values as well as for providing the highest bar in customer service among the many department stores throughout the world! These employees represents your company's best among the very best! Thank you Macy's for being my Number ONE!!!!!! read more

been trying to call watches department for 20 minutes no answer..... Someone eventually picked up but hanged up the phone.

I went to pick up my online order today at the Fairfield CA location, there's a line for returns/exchanges and payments and a line designated for online pick ups. I get in the online pick up side. A bald headed chick working the register tells me that it's one line. So I go to the end of the returns and exchanges side. It's about 8 people in front of me, not a problem. As I'm waiting for more then 15 mins, more customers are now behind me and forming a line in the Online pick up line. The bald Headed chick says nothin!!! Instead the employees begin to pull from the online pick up line. The customer in front of me turns to me and says, "Weren't you in that line?" YES I WAS!!!!! Now I'm in line still with 3 people still in front of me, and 4 online pick ups that came after and left before me. Worse customer service ever today!!! I left upset!! And then there was no way for me to talk to anyone to complain when I tried to call!!! Someone needs to talk to that bald headed loud chick! My experience today gets 2 thumbs down! Macy's is weak now anyways! And it's only getting 1 star cuz it's making me pick one!! read more

Worst customer service ever. Walked around to grab some sweat pants and found some shoes I liked as well. Proceeded to ask someone for a size and she rudely pointed me out to someone else. Not only did the girl that I was pointed out to, look like she was 10, but she was also rude. She ignored me when I asked her the first time and then decided to look up at me after I had to repeat myself. It took 20 mins for her to come back and tell us she couldn't find my size (which was the size on display). My husband told her it had to be somewhere if it was the shoe on display, as she was still talking to us the lady we had originally asked for help rudely stood in front of my husband and told her to go check out someone bc they were in a rush?????? Excuse me??? We were in a rush as well and had already waited 20'mins just told be told oh can't find them. I let her know how rude she was being and she just kept going and going on about how the other lady was on a rush. My husband questioned her on why she couldn't look for the shoe and said she didn't work for the company?? She sure gave a lot of orders to other employees for someone who didn't work for the company. We decided to not take the shoes since it was so much of a hassle and just take the sweat pants, she began to talk shit w another employee about how much she hated when this one customer came in bc she was too "needy". Super unprofessional and rude. Worst experience ever. read more

Honestly, I thought no one can beat Nordstrom excellent customer service until today. I give Macy's 5 star and a big kudos for their excellent customer service. I purchased these pair MK shoes back in April and only wore them couple of times, trust me these shoes are great, comfortable and have a classy look, but today I noticed one of them had a ripped in the corner seems like one of the tread broke so I went back to the store to see if they can repair it or if there's anything that they can do. And to my surprise they replaced it with a brand new pair and even apologized for the inconvenience and gave me 25% off on my next purchase. Wow! I'm blown away... read more

I had the worst cutomer service experience at the men's department on 5/4/13 during the evening shift, I was there from about 6-7pm. From what I noticed there were 3 sales associates, 2 women & 1 young man. There were about 4 or 5 sales racks on one side of the store, which I went to each one. There were quite a few customers besides me browsing/shopping. During the time that I spent in the store, One sales associate in particular, a female with an Indian accent, went around to the customers, asking each one how they were and if they needed help (This was while I was looking at the 1st sales rack)I was in the same vicinity as those customers but she did not attempt to ask me anything. By the time I was looking at the 3rd sales rack, (me and another customer looking at the same time)the same sales associate made her way to where we were and asked the customer how she was and if she could help her, and again, I was ignored. A few minutes later, the young man came from the counter and finally asked me if I needed help (I had probably been in the store for about 1/2 hour already) Also, the same associate, that ignored me, could be heard talking to the other sales associates about how she was trying to make her "quota". "Being Ignored" Really felt racist! I don't know if it was because of my race, or because I looked young, or because I had tattoos, whatever the reason, it never should have happened. Aren't these sales associates trained in customer service? I ended up taking my selections to the counter and left, I was not going to purchase from anyone like that. She didn't deserve my business. Macy's, the store, is not bad, it was just that sales associate that needs help and to be retrained. read more

There was a long line on Black Friday, as expected, at the Women's Wear department. When one of the ladies at the counter left, only Merly was left to attend to the customers. She certainly got the lines moving by multi-tasking, as the computer was slow at times. Congratulations to Macy's for hiring her, an efficient employee, who did not show any sign of frustration, even when she said she worked late on Thursday night. read more

Macy's Mac counter has the worst customer service ever. I waited for 15 minutes, no one there greeted me. Then, it was two ladies that walked up after me and the workers rushed to assist them. When a worker finally acknowledged that I was there, I was told, "I will be right with you." I asked how long because I've been here waiting and these two ladies you're helping now came way after me. You rushed to help them almost instantly. The worker excuse was, "Oh, that customer ordered online, she was just picking up her merchandise, and the other lady just need one thing.One us will be right with you." I said okay, and waited another 5 minutes. After the worker finished ringing up the ladies that came after me; she just walked away. At this point, I just left. I didn't get these workers names, but if you worked today 5/18/18 at 6pm, in the Solano Mall in Fairfield, CA @ the Mac Cosmetics station you suck at your job. You need to be retrained in customer service. Luckily, I am no longer a mystery shopper, nor work at corporate because you two would definately be reprimanded. I will no longer be shopping here. read more

I was looking at shoes in Macy's Fairfield, Ca. and I asked the sales clerk if anyone can help me look for a certain shoe size. She automatically assumed it was for me and rudely says, "This is not the women section ma'am! And pointed saying, it's there, there and there!" Not to mention, there were no signs that separated men women or kids section. They were all pretty much mixed up. So I went to the women section. Just looked around and found a shoe I wanted. A male sales clerk walked by and I asked him if he could help me look for a shoe size & I noticed the same shoe on the sales rack so I asked him what's the difference? And he said these are men's & politely said, I'm sorry. In all honesty it's the girls pointing at the cashier that can help you with this section. I said, ok. So I went looking for that same rude lady to see if she could assist me and she was no where to be found. So I decided to stand in line till the cashier was done ringing up the customers in front of me. When it came my turn, I asked her for the shoe size I wanted and without checking. She automatically says, "this is the only size and the only shoe left because it was a returned item" I was lost for words. Why would you put the shoe on display then if it's the last shoe and the only pair left? I just left so disappointed with the poor customer service I received. It's really sad. This is probably why people buy products online. The only polite person was the male clerk. read more

this is specifically for the lady at lancome tonight. oh my gosh. rudest lady with no no class or customer service. attitude , attitude attitude. she has no patience. and rolled her eyes many times. gave other customers and her own coworkers attitude too. ! read more

Seriously, I love this Macy's, but I can not stand the girls at the Clinique counter! Every single time I am there they ignore me until I show the money. I'm not there to window shop, but I would prefer to not have to prove that I'm going to buy something in order to get a little help. I called to complain to the counter manager, and all she did was say "oh sorry". It didn't seem very sincere. I went back a few weeks after this incident to purchase something else, and AGAIN another horrible experience. The counter manager was actually there this time, so I had the (not so much) pleasure of talking to her in person. When waiting (for 15 minutes) to be helped, the manager and another associate were discussing their personal life and issues (which I find VERY unprofessional). When the manager FINALLY came over to help me, she was snippy and seemed to be in a hurry. I understand people have their bad days, but I am just going to assume the manager and counter staff is always this unfriendly because I've never had a good experience at this Clinique. Unfortunately with my husbands job, we move around a lot, and just having moved to the area I don't know of any other Clinique's near by. Maybe its time to find another make up line until I move again... read more