Customer service was definitely on point today and from three different employees! I really appreciate the assistance as I was navigating through the store. I stopped in while their spring sale was happening and took advantage of the great deal! read more

Really helpful staff! I needed a sizing update & they were very professional. I will probably go to their store again

Joel did a phenomenal job going above and beyond to help me find the styles I wanted in my size! She did repeated stock checks and showing me which options were on sale in the styles I wanted! She definitely set the bar high for how personalized service can happen in retail! read more

I love the customer service here. The manager and her associates were so kind and helpful!. I always am appreciative of great customer services. read more

Don't ask me if I need help when you have no intention of helping me. I gave the girl many ideas of what I was searching for and it wasn't helpful enough for her to actually move and show me different options. She continued to laugh at me and sigh because I wasn't looking for anything in particular but I told her colors and what my occasion was. She showed me one bra, brought me into the fitting room and left. The bra was a terrible fit but I knew I wasn't going to be getting help from her. Will never come back to this location. Learn how to give good customer service and be helpful instead of lazy and judgemental. read more

I am an almost 50 year old woman who wears a size 40D bra. I went to Victoria's Secret to buy a pretty bra. A sexy bra. When I got there I felt humiliated and discriminated against. They probably have 100 drawers in the store containing bras of all different sizes...but only if you wear a bra size up to 38. If you wear a 40+ they only have 2 drawers with that size. And in those drawers there was only ONE BRA. So if you happen to wear a bigger bra, you have to order it to be shipped to you. You are unable to try it on. I found this extremely rude and discriminatory against those of us who happen to wear a bigger bra. Screw Victoria's Secret. Carry some sizes that more women fit in to. Be inclusive. read more

I absolutely LOVE Victoria's Secret!!! So I was thrilled when my bf gave me a $100 gift card to go on a shopping spree. Since the closest VS in my area is at busy Hollywood and Highland, I figured it'd be more convenient to hit up the one at Solano Mall. Parking closest to VS is best in the lot in front of Red Robin and Buffalo Wild Wings. When you walk through the mall entrance in between BWW and Red Robin, go left and keep walking until you see VS on the left. Directly across VS is a separate store featuring their entire Love PINK collection. I hit up the PINK store first and instantly browsed the panty selection cuz they had a sale of 5 Panties for $27. The area was super cluttered and the sizes were all mixed. The right side featured sleepwear, hoodies, and sweat pants, while the left was mostly sports clothing. Further in, the specialty PINK bras lined the sides and center of the store. Bras were Buy one, get the 2nd half off. Was disappointed cuz there weren't many larger sizes for those with Bustier chests. And if there were, they weren't the style or color I liked. At first, the VS PINK employees near the front of the store were welcoming and considerate cuz two of them introduced themselves and offered me a shopping bag, which I politely declined. But as I continued browsing, they quickly became SO annoying cuz the same two girls kept asking me repeatedly if I needed a bag! One asked 3 times and the other twice. At least REMEMBER which customers you already asked so you don't irritate them! I found myself moving towards the back of the store just to avoid them lol. The employees at the main VS store were so much better cuz they were friendly and helpful, yet not so overbearing. The main VS store had the fancier lingerie and expensive bras. The panty selection was way better, more organized, and the same 5 for $27 sale applied. Towards the back of the store near the cashiers were the perfumes, scented lotions, and body mist fragrances. The PINK Body mists were $18 and on sale 2 for $25! I highly recommend the "Fresh and Clean" scent, which I got to use up the rest of my card. Shopping at VS is usually fun, but managers really gotta teach their employees the difference between friendly, courteous customer service and hovering nuisances cuz it really ruins the experience! read more

See all

The staff was welcoming and following all the guidelines! I really enjoyed not being rushed so I could get what I needed!

Loooved the visit today. Took my teenage daughter there to get sized for a bra and the ladies there were wonderful. Every single one. They took such good care of her and made her feel comfortable. Made sure she got fitted just right. And helped me as well! I can go on and on but they were so nice and patient with us. If I could give more stars I would. Will be going back for sure!! Great crew u have there. read more

This review is for all the specials that Victoria's Secret has. Before you come in you should already be apart of there email distribution list, FB or what ever social media your apart of. Check their social media before you come in. Sometime they have thing like spend so much and get a purse free or buy perfume and get a lotion free or buy a bra at regular price and get a panty free. Check it out! read more

I absolutely love Victoria secrets , I love there merchandise and I love the employees as they are always so sweet, kind and very helpful but I hate waiting in line ! Every time I come in which is often I have to wait at least 15 to 30 minutes to check out and pay for my merchandise! Would of gave ya a 5 but I'm tired of always having to wait in line for over 15 to 30 minutes- this is unacceptable! Maybe next time I'll just order on line - I do not recommend this store at all read more

This Victoria's Secret location is just okay. My mom needed to buy some Christmas gifts so we came here. None of the employees ask if you need help, unlike all other locations ( I used to work at VS Stoneridge Location as a teenager and I know you're supposed to greet everyone as they come in). We couldn't find any employees on the sales floor for help. There was so many testers missing, I'm not sure if it's due to theft but it was hard to pick out which gift sets to purchase when they don't have tester perfumes out on display. When we were checking out at the register, the girl who rang us didn't greet us or anything. No mention of the VS Angel Card ( That's a first). She completed the whole transaction without talking.... read more

The associate in the fragrance section last night wasn't even helpful. She looked at me like I was going to steal and was trying to avoid me. I'm not trying to sound mean or anything but she should have called in sick instead of passing on a crappy attitude to others! It's no secret that this little Victoria needed a long day off. read more

I walked into the store about 15 minutes before closing, which I would normally never do, being that in general, this is a huge retail faux pas, however I knew exactly what I wanted and my intent to buy was at 100%, so I figured what the heck... The salesperson at the front was already dragging the menu easel back into the store and in a snippy little tone informed me that all body care was buy 2, get one free. She then proceeded to speak into her little walkie-talkie to ask another employee to shut the music off...WTF??? Yeah, point taken...you don't want my business, so I will take it elsewhere...sorry honey, that intent to buy just plummeted and I won't be returning to your store... read more

I just had a GREAT experience at Victoria's Secret. All the employees were helpful, but Jenny was great. She made me so comfortable and explained what she was offering and why, never pushing for a sale. She seemed to genuinely care if I was comfortable and satisfied. I will definitely return! read more

I stopped by VS yesterday. There were at least four girls asking me questions - sometimes more than once. I appreciated Dominique's help the most because she wasn't too pushy, but helped answer my questions. The girl before her sized me wrong, but Dominique figured it out. I really appreciated her friendly service and she really changed my thoughts on that store. read more

Love the customer service at this one. They always make sure you get the best deals. The store is usally organized. Althought there are always a few women digging through the displays - USE THE DRAWERS LADIES! Great selection, and usually have some good sales going on. The bras are top quality and last me several years. Never had a complaint! read more

I came in looking for some lingerie to wear for my upcoming trip. Naomi helped me pick out my whole outfit and made the experience really easy and fun for me! I will definitely be coming back to this store, I really appreciated the personalized customer service! read more

I was very, very pleased to find the items I wanted in my size!! Many VS stores only carry the small sizes. Kudos to this location!! Only 4 stars because I felt the staff could've been a bit more personable. I felt a bit like I was intruding on their private conversation. read more

Need more cashiers, 30 minutes in line with only 2 people in front of me and I decided to walk out. Ridiculous!

I came in with my best friend and the sales lady who helped us measure both of us and pick out the right bras for us was amazing. She was patient and friendly and extremely knowledgeable. Great shopping experience. read more

**6-14-13 (Just in case the manager reads this) Waited over 15 minutes for a waiting room because no one tended to us. While we were in the fitting rooms, I overheard the redheaded glasses wearing associate talk about how teenage girls had such large breast and how it was so unfortunate for these girls. Wow! my 13 year old has 32 B's. Hearing that was very rude and disappointing. Especially from a worker at VS!! Then we were in 2 lines waiting to pay and the cashiers (blonde Asian girl with glasses and heavier Hispanic gal) basically ignored our line. Also, the cashier (heavier hispanic gal) almost missed an item to ring up. That, I'm assuming, probably cost her store a lot in inventory. This place is the epitome of bad customer service. read more

Bras. Bras. And more bras. They have so many different types of bras in many sizes. It gets overwhelming looking for the perfect bra. I'm a picky person when it comes to bra styles and such. haha Though... it is a tad bit (or perhaps a lot) expensive for me. Do check out the lotions. There is one lotion that I would buy over and over and over again. It is AMAZING! I'm not sure of the name, but it had a picture of some flowers in the front. I haven't bought any for a while, but I'm coming back soon to get some. Also, the employees are very knowledgeable with the promotions. They are really nice too. read more

This review is for the Sales Associate, I believe her name is Taylor. She was absolutely amazing, respectful, knowledgeable, I had a return for my daughter and Taylor took care of me. i generally shop at this store. So I am used to the sales associates. No one I repeat no one was ever that Curtoues, with a smile on her face, she helped me shop and offered great advice. Its always a joy when you come across someone with a great personality and great customer service. Taylor is trully a great asset to Victoria Secret Fairfield Ca. read more

this review is for the employees, obviously Victoria's Secret is awesome as far as their products go but they need to raise their standards when it comes to selecting their staff ... both PINK and VS have been disappointing lately. Their employees don't seem very knowledgable and they're definitely not professional. What a disappointment. read more

I haven't been in the mall in ages, but I was determined to use up my $50 gift card here today and it wasn't too hard to accomplish that. First, let me say that I gave up on their bras a long time ago. I discovered Jockey's volumetric bra sizing and never looked back. I do however, still very much love the body lotions, fragrances and undies sold through VS. A man and woman discussing decorations up front greeted me when I entered the store. I wanted to check the exact balance on my gift card before I started shopping and the blonde woman working the register was nice and helpful throughout my visit. The cash registers are in the very back of this newly opened location in the mall. There are new drawers for the bras and undies as well as what looked to be a bigger fitting room. I also noticed that the PINK clothing line portion of the store has now been moved directly across from Victoria's Secret. So now, the fragrances and undergarments are in one store and the clothing and jammies are in another that will be right in front of you if you're walking out of Victoria's Secret. They're having a great sale on their signature line of fragrances right now - buy 2, get 2 free! Not one to pass up a good sale I picked up two sprays, a lotion and a perfume as well as 5 undies that were priced at 5 for $26 and some change. When everything was added up I owed just $7 after my gift card was applied. The woman who rang me up wasn't overly friendly, but wasn't snippy or rude. The blonde woman who helped me initially was really nice and joked with me a little since my gift card looked so old (and was). I probably come into VS once every couple years. I buy the majority of my unmentionables elsewhere, but I like coming here to get undies and the occasional fragrance purchase. I am giving 4 stars because the sizing on their underwear section was a bit scattered and I actually ended up fixing it in the process of digging through the drawer that was marked for my size. A whole chunk of another size adds up to an employee mistake in my book. Not a big deal, but hey, I shouldn't have to unfold 15 pairs of chonies before I find my size in the drawer marked my size. Ya know? Ah well. read more

Hate to say it but...does anone work here?? I mean i walk in nobody says a word to me i had to go search for some help. When i got help the girl was really short with me and rude maybe she was upset that i ruined her convo she was having at the cash wrap with another associate... RUDE CUSTOMER SERVICE SUCKS!!!!! read more

Niome and Jasmine were wonderful and they absolute sweetest! I was shopping for some items for my wedding and they were a HUGE help to find the perfect items to my my day extra special! Niome suggested a blush robe and a super cute lingerie item i wasnt too sure about but when i tried both of the items on i absolutely fell in love with both! Jasmine helped me in the fitting room, finding me the right sizes and making suggestions of what i might like. overall, these girls made my shopping experience super comfortable and enjoyable. Thank you ladies for helping me out! read more

I have to say, I'm so disappointed with this location. I used to shop here frequently, but after my last two visits, I will be saving my $$ for the other Victoria's secrets locations that will offer service. This store is filled with employees, employees that stand around and chat with each other instead of asking if customers need help. The customer service is so bad, and only recently. The employee that I did find acted as if I was Inconveniencing her from taking her away from her coworker. The lines were over 15minute wait the last two times. Something needs to change or this store will not be open long with staffing like this. read more

Went into pink today and instantly I got greeted! Britney was just so sweet!! I came in with my sister and mom and she even asked what our names where!! I mean really?? How many places have you gone into and felt like they actually were genuinely nice not just there to sell to you! read more

Melinea is absolutely AMAZING!!! She is the reason I will go back to this location. She treated me like I was more than a customer to her, she made what is normally a horrific experience for me a wonderful one. I HATE bra shopping, either places don't have my size or they don't have it organized in a way it's easy for a consumer to find. Melinea went and grabbed EXACTLY what I explained and when I asked for it in another color she was more than happy to get it for me. She made me feel so comfortable when she was sizing me and making sure each bra fit properly. Thank you so much!! read more

I frequent various Victoria's Secret stores quite a bit, and this one is neither the best nor the worst. The selection is mediocre. I've had great service from the staff, and terrible service from the staff. Average that out, I have had mediocre service from the staff. The location is in the middle of the mall, and well, everything is standard and cookie-cutter at this location. Nothing at this location is distinct -- it's a regular run-of-the-mill store. read more

i love love love victoria secret! and i know its like the only one close by without going over a bridge, so when they have NEW products and sales i know its hard to find my sizes since i "Blessed" with curves on top BUT the ladies hear are so helpful and go out of the way to find something of my liking! the last few times here i havent walked away empty handed and EVERY time im always happy! during black friday the team was helpful and nice even when they ran out of their promotion item. I love that i can always find things here for my body. i recommend this VS to everyone because they are amazing! read more

I love the service here instead of Macy's .. I drove out from Vacaville and ran straight into Macy's thinking I'm going to get service in the lingerie section.. turns out I didn't because nobody was there.. I mean come on seriously ?! .. so of course I left quickly and thought why not Victoria Secret .. Of course I was greeted by Taylor :) who also lovely fitted me the correct size and with a wonderful positive energy also the most that I love was that she kept checking up on me making sure I was Ok.. sad part was that I didn't have that many choices in my size in the clearance was that was okay because of course Pink was across from Victoria which made it even more perfect so I highly recommend this place and get Taylor .. she great !:) read more

I love this VS! If you need a bra fitting, ask for Michelle. She was so helpful and knowledgable about the products and she made me feel so comfortable with the whole process. I found out that I was wearing a bra 3 sizes too small and thanks to michelle I now have properley fitted bras. What a world of difference!! :) Thanks Michelle!! read more

I went in to Victoria's secret to get fitted and get bras with a gift card. I usually leave Victoria's secret feeling terrible and defeated. but today was completely different. Julie took her time to fit me and find the perfect bra for me. If you go, ask for Julie! even though staffing seemed thin and the store was just I didn't feel neglected. I have 4/5 stars only because I have to order the larger size bras online. read more

*WONDERFUL SHOPPING EXPERIENCE TODAY! I was kinda afraid to shop at the FF Solano Mall store due to the bad reviews, lol...well I was so pleasantly surprised by the helpful and friendly sales staff (Assisted me warmly when I asked, left me alone to browse peacefully, when I needed to be alone). Yes, Victoria's IS known for their sexy lingerie for the tiny and slim ladies and there's nothing wrong with that. BUT~~I was still able to find lots of fabulously pretty panties in size XL (I am a size 16 not a size 2 or 4, lol) at their "7 for $26" displays (I get beautiful bras online from Victoria's in size 40 DD, they only stock up to size 38 DD in store)! At the cosmetics area, I was graciously assisted by a great salesgirl who let me try out samples on fresh applicators for lipsticks and glosses, till I found just the right ones! I also used the testers to find the perfect and luscious fragrances with matching lotions and I got 6 good-sized products for $35 (and the 7th was free!). At checkout, the efficient and friendly salesgirl rang up my order and absolutely honored two Victoria's coupons I presented~~one for $15 off total and one for a free cotton panty~~and I saved about $40 with the coupons/sales! *LOVE LOVE LOVE THE VICTORIA'S SECRET AT SOLANO MALL* read more

This happened about 7 months ago and I posted but it somehow disappeared. Anyhow, there was awful customer service! I waited in line for 30 minutes behind 1 customer. There were 6 other employees in the store and as I asked for someone else to assist with the register I got a half shrug from an associate as she proceeded to play on her phone. Never again! read more

Walked in and the first thing the associate said was "our large sizes are over there" (loud enough for all the other customers to hear) and that was my cue to turn right back around and leave...was completely embarrassed! read more

I frequent VS. I have lost a significant amount of weight so my bra size keeps changing. I have been in and gotten remeasured a few times and always had such a nice interaction with the employees. Anytime I go in to a dressing room, the employees ask if I want them to recommend a bra, um ya of course lol, they almost always pick something I love and of cpurse get me to spend more. My transformation has been even more fun w/VS employees being there along the way. read more