Whoa. In the past several years, the customer service here has been consistently disjointed. At least for me. On my last visit, after browsing the shop for close to 10 minutes I walked up to a group of three staff that were talking amongst themselves near the front door. Oddly, they disbursed when I approached them. I swore I showered that day. Anyways, I intended to ask them a few questions and get assistance to pull an item off the high display shelf. After that non encounter, I wasn't feeling it. Odd vibe. But sadly par for the course for me here. So even though several purses caught my eye, I left and went to the Coach shop. There I found a beautiful pebble leather bag and engaging staff. I gotta say though the Michael Kors purses at the outlet are significantly marked down from retail. Plus the shop has a diverse and large selection of women's purses and wallets. They also carry a smaller selection of watches, sunglasses, jewelry, shoes, menswear, and luggage. The purses I was eyeing were the $65 small crossbody and $89 wristlet clutch. read more

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This Michael Kors is located at the Vacaville Outlets! I briefly visited on Saturday looking for some Crossbody options for my cousin and almost walked out with something for myself! I am still thinking about it as I type up this review - why didn't I just buy the bag? Now I'll have to go back very soon and purchase it - what a shame! They had a great selection of crossbody's that were listed from as low as $69 all the way to about $119 I believe - what a steal! They had lots of cheaper options for wallets as well. It's a great place to shop for gifts or for yourself - no judgement! Staff were friendly when I entered and asked if I needed any help! I will definitely be back for that bag soon! read more

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I recently stopped in Michael Kors Outlet in Vacaville as I was traveling through area. I bought a nice purse and wallet during a special promotion. There was a coat I really wanted but I left without it. The salesperson, Victoria, was very considerate as well as helpful. She suggested I think about it and put it on hold for me. No pressure to purchase anything. I love that! By the time I got home 2 hours away I regretted not buying it. I called her and she made my additional purchase easy. I got such a good deal I bought another purse also. She securely packed the shipment and I received it a few days later. Victoria went to the extra afford to make sure I was happy with my purchases. She seemed to care and even gave her her direct contact in case anything happened. It's not to often sales staff goes to those lengths to deliver excellent customer service these days. I'm a new loyal customer thanks to Victoria! read more

I had a great time with my broke best friend. I needed her to have a decent crossbody purse since someone stole her other one( and no not off her body lol) Anyway, she picked a tan signature crossbody and some slides. We left but before I got out the door, I spotted a straw and leather camera bag sooo cute that I circled back (after leaving) to buy it with the matching sandals. That's to the beautiful Latina with the orange dress... she helped with both transactions and was very lovely to engage with. read more

The Michael Kors outlet in Vacaville Premunu Outlets is a beautiful store with lots of Michael Kors merchandise in stock for a better price than the full retail stores. Customer service is above average compared to most outlet stores in the area. I usually get a nice greeting when I walk into the store. It will be salespersons at each area who will offer help with the item I showed interest in. read more

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The staff is so helpful, big thank you you to Vicky for being so professional and helpful. she and Lisa made my experience so pleasant. They gave me great recommendations and was knowledgeable and polite. read more

Expensive but they have some good sales... My intent was only to look at the latest styles. There were plenty of sales that weekend, just about the entire floor was on sale at different levels of reduced prices, inviting and tempting buyers. The store was busy, full of shoppers, mainly women, and the funny thing was everyone had their phones on the calculator app ready to calculate the savings on their desired purses. There's additional sale on top of the sales! (Example: purses that are marked 50% off and an additional 25% off on top of that, and no, it doesn't calculate to exactly 75% off as you would think). There were plenty of sales people on the floor, and actually, if you approach one of these ladies they'd be glad to give you the final sale price with just a quick scan of the MSRP tag from this handy-dandy hand held thingamajig they carry around. They have handbags, backpacks, satchels, luggages, wallets, watches, shoes, clothing... gahhhhhhhh! I was weak, I ended up purchasing my first MK purse, a crossbody bag. The gal who assisted me was very nice (and will say anything to make a sale) LoL! Now I don't know how often the store has big sales like this but that was a President's Day weekend... wish I had more presidents to put in my new purse. This Michael Kors store is located in the Outlets at Vacaville. Happy shopping! Review #1306 read more

Michael Kors - 02.16.19 crossbody bag [MSRP $298] came down to $111.75 (50% sale, plus add'l 25%) ... Happy V-Day weekend to me - Men's Clothing Near Me - Vacaville, California

This store is giving the Vacaville Outlets a bad name! The female that works the cash register during the day (I think she's a manager), is very rude. They'll shove all your purchases into the smallest bag possible, which you now have to buy. That's right, you go in and spend hundreds of dollars, they make you BUY a bag, and the best part.... THEY WON'T EVEN SELL YOU EXTRA BAGS!! Doesn't matter how many items you purchased. If you're looking to buy a gift, consider looking somewhere else! read more

If I were writing this review about an experience at MK and Ryan was working, I would give 5 stars. If for when Brandon working, then 1 star. After many, many visits to this particular store lately, I'm writing a review, because I hope the store manager and regional manager will take note. I shop MK direct online a LOT. Too much. I don't typically make trips to the Outlet, but I've found I needed to for exchanges and basic things like sunglasses, or for fun mommy-daughter trips. I have been pleasantly surprised to find some gems while there- things that are currently for sale online, but must have been returned at the store. This has made me stop in here and there to check out what may be in stock. There are two completely different vibes when either Ryan or Brandon is working. When Ryan is there, I'm greeted right away and everywhere I turn, someone is willing to help look for something in the back, in a drawer, remove stuffing and adjust a shoe. The associates are in a great mood and things are upbeat. I end up spending way more than for whatever I came in for. It's a fun experience. When I come in and Brandon is working- it's obvious he holds some sort of supervisor position, because he carriers himself in an attention-seeking superior way. It's bizarre. He appears comfortable in his position, but the associates do not. No one greets and even asking for help... it's as if the customer is a bother. At the register, the ladies who have helped me have always been pleasant, but the vibe is so off and had I not experienced the opposite on other occasions, I would count the Outlet as a loss and poor example of a genuine trip to MK for those who know and have been to MK retail stores. I have a teen who visited the store without me for a reward after a good report card. She came home elated and filled with joy telling me about her shopping experience at MK. She described the gentleman who helped her. I knew exactly who she was talking about- Ryan. I know because I had been in the store the same day and also had a fun shopping trip, as he assisted me with my exchange and purchases. At this point, if I must go in to make an exchange, I'll have to go the location, but I won't count on any extra trips for fun. read more

Terrible customer service on returns. Yesterday I attempted to return a small $498 Michael Kors purse that I bought on sale for $159 when I got home and put items in it. I noticed it would only fit really two items and that was not enough. I had to babysit and work in another city for a few days when I went to return it with the $498 tag still on it my receipt for 159+ tax I was told that it had been used, I told her it had not been used that I took it out at my house and put some items in it but determined that it was too small. She said that is Use and she called Another nasty lady over who confirmed that this was brand new, never used. She accused me of using it because I put things in it, I told her I had to try that to see if I could fit my license my wallet my keys and hairbrush in my purse, but I could not and I would told her I did not want my money back that I would like a larger purse, which would additionally be more money obviously, but she wouldn't have nothing to do with itI found it rude condescending. No reason to do that. It was within return time told her I will not be coming to her store again she said whatever. read more

Michael Kors: Cashier #: 702974 Purchased a Pink bag as a Christmas gift for a family member. Security liaison: Deijua (Welcomed & greeted us at the door. Her humble attitude is infectious. She was super funny & made sure our questions were answered by a sales associate. Sales associate: Amaya (Attentive, inquisitive, and overall charismatic. She answered several of our questions and provided stellar customer service during our visit today. We needed a bag buffered (ie. cleaned) and she handled it for us in a timely manner. Thank you Deijua, Amaya & to all at Michael Kors. Thankful for the amazing customer service gratitude you all displayed today. Happy Holidays read more

On April 19, 2023 I went to Michael Kors (MK) to buy 2 gifts for my sister and niece. Due to the outstanding customer service from Pamlona, I ended up buying 10 bags! Pamlona is truly an expert on all MK products! She took the time to show me the newest products and popular among the customers. I enjoyed coming back to MK because of the first and last impression I continue to receive from the workers. Pamplona is definitely # 1 among the workers in MK in Vacaville Outlet! She takes pride in helping the customers and work ethic is truly an example for the other workers to follow! For the MK Manager, please recognize Pamlona for her outstanding customer skills, dedication, and amazing above & beyond efforts! read more

This review is for Natalie, great customer service. My and I went in to buy new wallets and we picked up the display. She went to the back to grab us brand new ones. Thank you Natalie , hope to see you soon. read more

Came into this store couple days ago to look for a gift came in with my nieces and son and my husband and mother in law no one greeted when we walked in we just got stared at no one approached us for help until 20 mins later someone finally came and when another customer walked in they were greeted by the employees mind you the employees were standing facing the door where the wallet section was there was 3 of them no one bothered to greet or help us out and as I was walking around the store I was being followed by the guy employee from the beginning till the end and at the registers the guy was just standing there on his phone watching his co worker ring us up to see what would happened once we pay mind you we spent a good amount of money buying MULTIPLE bags and yet no customer service at all no thank you nothing just is being stared at thinking we weren't gonna buy anything just cause of the way we looked. This is disappointing because we shop at this store a lot and have never experience this before read more

Love how all the staff are wearing mask and gloves, they are following COVID-19 guidelines, the staff provides hand sanitizer and clean the register after each customer, the staff is warm welcoming and very professional they provide A+ customer service, they are not pushy they offer assistance if you need it but will get you a new product from the back that has tissue and plastics still wrapped around which I like since that means no one has touch or used it, I do Love me a brand new bag or tote from the back, the staff makes you feel like family they always remember who you are, that not just for me, I heard the staff sales ladies talking to other customers, oh let me not forget all the shoes, sneakers, slip ons, flip flops in many colors, boots, and much more!!! After you pay for all your products the sales person who rings you up will pack you items in a carefully neat way with tissues and will walk your bag full of the goodies you bought the staff will walk out around the register to you directly hand it to you and thank you for coming in!!!! Now that's AAA+++Customer service !!!! So don't waste your time going somewhere else just come here let these ladies take care of all your gift needs! read more

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Although I didn't find what I was looking for, my sales associate Oliver went above and beyond when trying to help me find a black bag with silver hardware. read more

Clean amd eager staff willing to help and assist. With Plenty of choices and spacious for its size. Price are ok, just like coaches but a little better due to the color and design choices. Don't forget to use their coupons. read more

Michael Kors - Men's Clothing Near Me - Vacaville, California

Horrible service, if you can even call it that. I came in on a week night and there were at least four employees that I crossed paths with as I shopped. Not one employee greeted me or asked me if I needed help. Even when I pulled two different purses off the shelves and, after trying them on, laid them side by side on a table top and checked out the interior (a sure sign of a serious buyer needing to make a decision), the two employees standing a few feet away continued to have their little water cooler conversation instead of checking in with me. Seriously? Disgusted, I left for Kate Spade, where I was immediately greeted with a smile even though I'm in jeans and a t shirt, sans designer labels. MK I know everyone and their mom carries your name around, but you will continue to lose the customers who actually care about basic service to your competition unless you step up your game. read more

Extremely helpful and friendly staff. Usually at places like this I hesitate to ask the staff for help because they can either be really aloof or too in-your-face about making a purchase. That wasn't the case here. They gave me enough space. Selection-wise, you will find stuff that your local Macy's carries along with some of the older MK models. I didn't notice that much of a price cut, but the purses themselves are cute. A lot of MK models reminded me of similar models from Louis Vuitton. LV Speedy and LV Totally are two models that MK has very identical models to, so that was interesting to me. Down to the color scheme. As far as atmosphere, this outlet location feels almost like the real boutique. Check them out if you want something other than Coach. read more

Love Michael Kors but this outlet has the oldest stocks, reject stocks probably and some passe style.. Small, hot and not even friendly staff... If you wanna get Excellent service, visit Gilroy Outlet instead... Dec 3 2016 I accompanied my mom and sis here at Mk store and contrary to my first review, today was a totally different day.. We got 2 wallets for very great deal and Angela was very helpful with all our inquiries and requests of new stocks.. She's very friendly, courteous and smiles a lot.. Very different from the rest esp the ones from the cash registers, they're all frowned faces, and probably if not for their heavy make up theyd look like haggard.. This store should teach their staff to have a positive aura. Believe me, it adds to the energy of prospective buyers, with frowned faces (except Angela) they are driving buyers away .. read more

To the worker who caught herself being a smart mouth saying there just window shoppers when a different employee said hey has anyone asked if they need help? And she said don't worry their just window shoppers! How dare you I came looking for something in particular not your smart mouth don't forget honey you work retail for a store yea it's a brand but honey let's not drink to much of the kool-aid read more

I'm a big fan of the brand. Been going to this store for quite some time and I always had a pleasant time shopping. the ladies are very nice, not pushy and very helpful. very nice. read more

I am a Michael Kors fan however now I will be cautious. I had a shift leader helping me for hours because I was so indecisive with 2 purses. I ended up choosing one and was told that I can return it if I changed my mind, checked out and have a good night is all that was said. 2 1/2 weeks later I decided I wanted to return it. I was told NO that without tags I can't. WHAT?! No one told me (and they knew I wasn't sure about my purchase, you'd think I would be made aware to leave my tags on) I checked the receipts down no where states you can't return without tags! I mean you can take a coach back after years and get deals!!! Now I'm stuck with a purse I do not want. read more

I took a 2hr drive up here to check out the store and it was Very nice and clean, I was greeted as soon as I walked in and Louise was so nice and helpful.. I went to buy a watch and walked out with 2 watches and a wallet ... I had my watches sized that took a about 10 min which I didn't mind at all and I will definitely return ... read more

What a terrible experience. I bought a ($100) wallet from them 6 days ago. I realized the wallet didn't match the new ($300) purse I was buying from them. The girl at the counter suggested I get the one that matched. I said great! I started to take out the 3 cards and one checkbook that were in my wallet so I could exchange it for the right color. She said I couldn't exchange because the tag wasn't attached. I showed her it was attached and I had the receipt. She still refused. I never spend money like this on myself. This was supposed to be a special occasion, and I left feeling terrible. read more

I'm a big fan of Michael kors products. However, this location has the worst customer service. I entered the store in the mission to purchase a sunglass. One of the pink glasses were dirty, so I asked the lady standing next to the glass section if she could clean it. The attitude she demonstrated as if I inquired her to move the mountain. She comes back with the same dirty glass lens and tells me to try again. Her attitude as a saleswoman was horrible. I walked out of the store without purchasing the item. read more

Purchased a bag from them on monday and by wednesday realized that everytime i lean over everything in the bag falls out. When i purchased the bag the clerks says "we have a return policy so if for any reason you decide you dont like the bag you can return it". Well here i am with the bag and receipt and they wont return the bag because i cut the tags off.. so beware. Their return policy isnt how it seems. Sooo now im stuck with this purse. Annoying!!! Also the receipt says nothing about having the tags on it still... read more

Michael Kors - Men's Clothing Near Me - Vacaville, California

I wish I could give more stars! I couldn't praise the staff more most especially Ryan! He is a doll!! He was very friendly, pleasant and welcoming! It makes the store's ambiance more inviting. He helped me and my brother with everything we could possibly need, always checks on us and making sure everything is okay. And of course, I wanna mention Christy who helped us the day before Ryan did. Oh well, everybody was just amazing! They love what they do and it reflects on their relationship to their customers! Kudos to the team!! Good deals too that day we came, so happy! read more

i wanted a new wallet, so I was browsing around a few other outlets too hoping to find something cute. Gucci was a miss during that visit, and frankly, I feel like I have enough Coach products. So I thought I'd give Kors a try. Walked in and the employees were really friendly. Genuine kindness towards any compliments I received, not something that sounded forced out. And they were really nice when helping me out. I spotted this adorable zip wallet, and I was starring at it for the longest time because the print is simple and gorgeous. i grabbed it and was ready to pay, but another employee spotted me and offered to get me a newer wallet in the drawers. :) Overall, one of my favorite outlets in Vacaville. Have a cute collection of purses too, but I wasn't interested in one that day, but maybe some other time. Although it's suppose to be an outlet, I really didn't notice much of a price different from retail price. read more

F for customer service. They told us that if we buy $250 or more we will get 20% off so we spent an hour looking for purses we liked. Then during the checkout time they refuse to give us additional 30% because the person who told us was confused. Then rather than coming and apologizing to us the manager kept explaining us how this is common mistake they make !!! I will never shop here again. read more

Diana was great in helping me. Super patient and proactive which was a breath of fresh air compared to other experiences at other stores. The only major complaint about this store is it is a mess every time I've been in there. read more

Clutch. Python. Michael, you are such a snake. Damn you, for slithering your way into my heart. I hate you, you "it" men, the flavors of the month, and the one all the women think they want (so unappealing). I avoid you like the plague. Shiny distractions that turn out to be duds. I wouldn't have even batted an eyelash had it not been for my sister-n-law. Yes, my love affair with you is her doing. She adores you, I adore her, and her b-day required your love. I just didn't know you would put one on me as well (damn soft spot). Thanks to your people. It's always like a party in your places and this was no exception. A special shout to the associate who really showed me the goods and brought me what was literally just received off the truck. Good call because when I saw those beautiful clutches, I knew we (yea WE) had to have em'. Thanks Michael, you are the only man who has had the pleasure of pleasing both my sis and I (good thing we a sharing family). You do realize if you bring some shoes up in here that may change. I mean my love runs deep but even I have my limitations! read more

I come here for their clearance selection, they have some really cute stuff here on the cheap, and if you time it right, you can get it marked down an additional 50%, which makes this bargain girl a happy girl! read more

Didn't purchase anything on this day because the staff was short with me when asking a simple question about the price of a purse and if it was on sale and what the sale price was... I never got an answer so I left and went to Coach. read more

I love the Michael Kors outlet! It's my favorite designer store in the Vacaville Premium Outlets. I like the brand but can rarely afford it full-price, so I can get my cute purse and printed shift dress fix here for a discounted price. Just found a cute black zippered top, with the MK logo engraved on the zipper pull, for only $60 on in the clearance corner... sweet! The staff are friendly but MAN, there seem to be more people working the floor than is needed for the size of the shop. Maybe they're trying to prevent shoplifting? Anyway, I like that they don't mind a couple of vaguely punk-lookin' kids dancing around like nerds to the electronic pop songs playing overhead. :D read more

I heart this location not only for the decent quality product but for the excellent customer service. Prices here are significantly lower for same season accessories. I typically purchase purses from this location but they also carry scarves, clothing, sunglasses, other girly accessories etc. I purchased the Michael Kors Marina Navy Canvas Anchor Rope here several months back over the summer and have received dozens of compliments and looks of envy over it. The gold hardware is sturdy and the purse form is fun & functional. It's a canvas tote in a deep navy that sets off the hardware perfectly. The purse is classy and the nautical rope handles with brown leather trim tops off the sailing theme perfectly. Best 100 bucks I spent on a summer accessory. I enjoy the nautical theme as it looks clean and crisp during the summer season and goes well with white clothing. read more

I recently came in here to check our their selection as I've been a fan of Michael Kors' for some time now. The gals that work in here are very friendly and very attentive to their customers needs. I recently purchased a watch and they took out some links and were very quick so that they didn't have me waiting around forever. The selection is pretty on par for an outlet store but there are a few exceptional pieces that have the high end look with the outlet price tag. This is a store I regularly stop into just to take a peek and see if there is anything that I absolutely can't resist! Overall, good store! read more

BUYER BEWARE Bought a purse cor my birthday. Apparently, no returns on clearance. Well, I really love the purse so I bought it. Just so you know there is no where on the reciept that says "no return" except for final sale and "if you are not satisfied with the product, you may return it within 30 days." The cashier got a new one from the back which I was so appreciative. When I get home, The new purse don't have any tag. While at home, I put on the crossbody, walk in my room & looked in the mirror and after a fee minutes, my neck and shoulder where the strap was touching are getting red and itchy. So, I put it back in the paperbag it came with. Went back to the store in 5 days. The cashier said, "this is clearance, no returns". I told her that this purse is giving me a rash. I asked for the manager, she didn't even want to come. The cashier said, I'm sorry, no returns! Called the customer service line. Told them what happened. Gave me the instructions to contact customer care via email. They replied and said,"we value our products and stand by it's quality". Then they responded the 2nd time and stated "this was purchased from a store, please go back to the store" In essence, the store and customer service department are both useless. Will never buy any Michael Kors Products at all. BUYER BEWARE! read more

The SA's are SUPER nice here. You can tell when SA's are just genuinely nice and want to talk to you and you can tell the ones that are only talking to you because they have to, or they're trying to get you to buy something. She was definitely one of those that were nice. As for the selection here, there's lots to choose from. Everything seems to be discounted and there is a section that is clearance and further discounted. I love the quality of their leather goods. If you're looking for a good deal on a nice purse, I say skip Coach and come here instead. They have more classic styles that are good for work or just everyday. read more

So disappointed that I can't return or exchange my stuff. Even though it's more than 30 days, they can at least give me a store credit. I have the receipt and everything unused in the bag. Done with this place! I'll take my business somewhere else. Very disappointed! Zero stars! read more