Is it my timing? I thought I saw so many more purses that suited me on my last trip. But I prefer purses that are better suited for work and the holiday purses were out in force. I saw quite a few cute holiday purses and I liked them. That's kind of unusual since I hate bling. I don't like little tiny purses and I can't stand unitaskers. The best bags for me were the nylon totes. I spotted one that I liked but it was $500 and even with 70% off possibly with an additional 20% off I don't spend that kind of money on nylon bags. Gimme leather. So I moped out. Next time... Unless Dooney and Bourke hits me with a fab sale before Kate does. Customer service was positively indulgent. I explained I was window shopping for the holidays and from the number of pleased noises I was making they know it just a matter of time. You see savvy retail staff will spot the Kate Spade purse on your shoulder even if you're dressed like a clown. And that is the reason why you should carry a power purse I subscribe to the Kate Spade emails but have discovered that Kate Spade Outlet has their own emails. If you try to compare prices it gets confusing fast. Suffice to say, there isn't much overlap. It is perfectly possible the item you want is on sale but only at one of the three options. Or maybe at the store. There isn't one convenient to me. I recommend you create an online account for Kate Spade outlet. They have great tools to help you figure out the right size and color purse. They list inventory online or in store. And the prices are posted clearly. Great timesaver! read more

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Just was to say Thank you to Gigi! For helping me and my mom at checkout. But for also being so informative and kind to my little one! Got a little wallet for 40 bucks with their additional 50% off so not bad at all. read more

Shopping for family and friend. Bought some nice stuffs with a price that fit my budget. Huge selections of beautiful accessories. Easy to shop here because the parking is just in front of stores. read more

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The staff at this location are so on top of things! They helped me find an item that was sold out online and quickly arranged the purchase process. Everyone was super friendly and professional. Special thanks to TIM for being awesome :) Edit: called back for something else and spoke w/ ANDREA this time. Again, their customer service and friendliness amaze me! read more

I never really took interest with anything Kate Spade (I really can't explain why) but Hubbers suggested we take a quick look around just for the heck of it. Fine. It didn't take 10 seconds before I found a purse I couldn't imagine leaving without. So, I didn't. Especially with that mad discount! Staff were friendly and helpful. I'm so glad Hubbers suggested the stop. It was a nice surprise finding something I wasn't even looking for! Love my new purse. Keeping Kate Spade on my radar from this moment on! read more

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It was an extremely long and far drive for me but after coming here and being shown all of the merchandise I was able to finally find the perfect handbag that I couldn't find at the previous Kate Spade store I had visited. It did take a while but everyone at the store helped me find what I was looking for and checked all the prices for me even though it was a tedious task. Not one person complained and instead went out of their way to make sure I had a really great experience and I did. I will always remember this visit as it was tiring but at the same time, I was so grateful to come here and got so much help and even left with something I absolutely love. Thank you Kate Spade Napa! read more

Had the worst experience in this Kate spade store. Came here to buy my sister a new handbag for Christmas. The sales women in there literally asked everyone if they needed help but me. After I waited so long in the line. I found something and purchased it. While walking out the older sales women gave me the meanest look and asked another women for help. I walked to my car. By the time I got to my car I walked back. Waited in line for 20 mins just to return it. Even when I walked back in NOT ONE SALES PERSON ASKED ME FOR HELP. i don't even want to make it a race issue but I wouldn't dare give my money to retailer that doesn't treat me the same as everyone else. Even when the associate asked me why I was returning I told her my concerns she could care less. That's why I wanted to make sure I wrote this review. Kate spade outlet in Napa Ca. read more

The hospitality walking in was horrible, not even hello ... no one ever approached us to see if we needed anything also felt really judge by the workers by the way of my appearance read more

Store was not busy and then2 staff kept on talking and did not greet me at all the whole time I was inside the store. Ignored me the whole time I was inside the store. Did not even thank me for stopping by. Very very very rude - maybe it's my skin color or he way I dresses ? I don't know because they smiled and greeted a customer who came in while I was inside the store. I've been to many of KS stores and this is the only store was don't care for certain kind/type of customers. Do not come here if you have a different skin color and not well dressed. read more

For everyone coming to this page thinking it's an actual Kate Spade store because of the previous reviews, just stop right there - this is AN OUTLET, not the actual boutique. So no, you can't exchange or return online items to this store. Otherwise, great sales, nice staff and whimsical products. read more

This was my first time shopping here and it was a great experience. The store is decorated very nicely. It's bright and everything looks very high end. It's a very nice looking store. They had a wide selection of colors and prints and styles. They have everything from handbags of various sizes, wallets, phone cases, passport covers, necklaces, coats, scarves and much more. I was really impressed with the selection. I went in specifically looking for a red handbag (I have been looking for a specific shade) and a matching wallet and I'm so glad I decided to stop in and take a look. They had 5 styles and sizes in the perfect shade of red along with 4 different sizes and types of wallets to choose from. I picked up my favorite and found the same style of purse and wallet in a gorgeous plum. I just couldn't pass it up so I left with both bags and the wallets for just $200! OMG! It was a steal I couldn't believe the deal I got. This is a great place to buy really nice gifts for friends and family without spending a ton of money plus you can get yourself a little something with all the extra money you will have. I will be returning soon :) read more

Kate Spade - Plum color handbag with wallet :) love it! And come with a long strap too. - Accessories Near Me - Napa, California

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I went here to exchange a Christmas present from my parents. I went to the Kate Spade store earlier but found it was closed down due to covid. I then went to the Napa location, which per social distancing policy only allows 8 people maximum inside the store at a time. After about an hour wait I was finally let inside. Made it to the register to make my exchange when the store clerk told me I cannot exchange online orders at this location. I've never experienced this issue with returning items with any other company. Very disappointing and a waste of a lot of time and effort! read more

I am giving this a one star but had actually but had begun with five stars. The five stars goes to the Sales Associate Theresa. She really made this buy a great experience but after getting to the register to pay we made a change of plans on purchase. The assistant manager intervened with our purchase and was very RUDE. Not only was she making us feel uncomfortable and embarrassing, but she was also very unprofessional belittling the sales associate right in front of the customer. In my book the Assistant Manager or Managers must give a great impression to her team. This person is young and truly has not enough knowledge of how to treat customers and her own team members. Who hires these kinds of unexperienced managers? I got her name by another Associate in Store. Her name is Karen. Please be aware of her. I will also be contacting Corporate by phone and reporting her unruly behavior, so this does not happen again to any other customers. I will not be coming back to this store if she is working. read more

This store, manager and sales team were excellent! I had a damaged item and they were able to exchange it, no questions asked. Everyone was so hospitable and helpful. I will definitely be back to this location! read more