Lisa is the cashier and the one-lady who guards this store. I walked past this store and saw some bargains in the front of the store... $20 for "last pairs"... what a steal! I was just about to try the shoes on and then saw the sign "please do not try shoes on outside"... so I proceeded to take the shoes and was ready to walk inside the store. Just then, Lisa came out from inside the store and said "thank you for not trying the shoes outside. come on inside and we have other sizes too" Throughout our interaction, Lisa does seem a bit harsh "why don't you only try on shoes that actually fit you"... I was thinking to myself ... mmmm... was she being rude or ...? Then she grabbed all the shoes that I tried on -- that I don't want -- and she indicated that she'll spray them all down because she's OCD like that. Okay, i'm starting to get her... Towards the end of our interactions and after purchasing 3 pairs of shoes, I found that she just has dry humor. She is not rude. But I can definitely see how it comes across as rude though. Overall I got 3 pairs of great shoes at great value at Azasa. read more

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What a fun show store! There are a ton of cute styles to try. Some really great bargains as well as some more expensive shoes. Artsy and fun and comfortable seem to the the target style here, not so much the high end fancy-to-go-with-your-evening-gown style. Probably want to go somewhere else for that. The staff are friendly and helpful. I went on a Sunday afternoon and it wasn't crowded, though other store owners have said that Sundays are usually busier than Saturdays. Perhaps folks are just hunkering down for the big storm today. read more

I really wanted to love this store and was going to buy until I witnessed an incident when the owner (Lisa) was verbally harassing her staff. I've never seen anyone treat their employees like that and I will never support a person who does that. read more

My sister and I walked into this store while on vacation and thought the shoes were great. Unfortunately a couple minutes into looking, a woman, I'm assuming the owner, was hilariously rude to us. She told us that what was on display was the smallest size available and if we needed another size to let her know. She then requested that we don't try on a shoe we know won't fit. Despite her tone of voice I thought she was trying to be funny, and since Cinderella came to mind I faked an innocent laugh to be polite, as did my sister. This woman then turned back around and said, "And I saw you laughing; I appreciate the respect..." We were confused at first about what the remark meant, but then we realized she was just being a jerk and we got out of there. After reading the other reviews, I feel our opinion has been validated. Apparently it doesn't matter to her if she makes a sale or not. read more

Rude staff . They lost a great sale. My friend was 2 doors down & called to say she'd be right there. 10 sec. call & sales clerk SHUSHED me. No other customers in the shop. read more

Azusa - I purchased these last year & was returning with friend for another pr. Clerk SUSHED me so rude. - Shoe Stores Near Me - Calistoga, California

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Lisa was amazing! Stopped into the store as were passing through Calistoga. Wanted to try on a Vionic shoe, explained to her I was battling plantar fasciitis. She had some great information as well as some ways to help eliminate the pain! I ended up with a pair of Birkenstock's. Thank you so much Lisa for all your warmth, great energy and amazing advice! read more

Me and my 2 girlfriends had a wonderful experience shopping in Lisa's store today! Fabulous shoes, great prices and fun conversations! We will certainly come back next time we visit Calistoga. If you shop and AZUSA shoe store be prepared to be entertained by Lisa who has a great sense of humor and wit. read more

Will make the drive to Calistoga to go to Azusa for shoes. It was a completely lovely experience- a level of friendly, warm, knowledgeable customer service that I haven't ever experienced. So wonderful! read more

Lisa always takes care of me and goes out of her way to make sure that I am a satisfied customer. I have purchased many pairs of shoes from her and she even replaced a pair that I felt did not wear correctly. She has spent time getting to know me, my style preferences, and even helps maintain my shoes with complimentary conditioning. I am in the service industry and know first hand how rude and entitled people can be these days. Lisa has always been very pleasant, funny, and has given me great customer service. read more

From the minute I discovered Azusa, I have never bought shoes anywhere else. Their shoes are gorgeous and fashionable with the added bonus of being incredibly comfortable. I am asked on a constant basis where I get my shoes because they're all so cute. I'm completely baffled at the reviewers who claim to have been treated badly here. Lisa and staff are always gracious, kind and attentive to me and to other people who've been in the store at the same time. Keep up the good work, Lisa and staff. You guys rock! read more

Do you just want to buy a pair of shoes or have owner,foot expert Lisa Johnston, fit you for the most comfortable, stylish,and even sexy shoes you've ever worn? I learned more in 10 minutes about what makes my feet "special" and therefore perfectly suited for the shoes Lisa suggested, than I have in over 35 years of shoe shopping. The selection is always fresh, fun and never sacrifices terrific style for comfort. Ladies you can have both!!! The staff is knowledgeable, and courteous. And Lisa takes good care of her customers by kindly asking loud cell phone users to have their conversations outside. If Lisa doesn't have it at her store, you don't need it. read more

Awesome store in Calistoga. Great selection of fashionable yet comfortable shoes. Great find!

I love Azusa! I buy almost all my shoes here now. They actually try on the shoes before they buy them for the store and so when they say that all the shoes are cute and comfortable they mean it. My most beautiful and comfortable shoes are all from here. And I've brought in friends who are visiting Napa Valley and many request return trips on their next visits because they are so happy long term with their purchases. The staff is incredibly knowledgeable about feet and shoes and will always try to make it right, and they are also honest enough to say when it doesn't look like the fit is right. Just remember that this is a small business; they can't absorb ruined shoes and returns like a huge retailer so they need to take extra care with their inventory. But you won't find a nicer more caring owner or staff, or better shoes, anywhere. read more

I was so impressed with this store. I hadn't been to Calistoga in a while, and I was delighted when my friend wanted to stop in and shop. Lisa, the owner, was delightful. She was incredibly helpful, had lots of shoe options and listened very carefully to what kinds of shoes we were looking forward. I will definitely stop in to Azusa on my next trip to Calistoga. read more

Fabulous array of shoes! The hardest part is not buying 5pair all at once. Comfy & sexy...something for everyone.

Shopping was a great experience for me yesterday! With my arm in a sling from surgery on my shoulder, Lisa was courteous and helpful. She gets a 5 Star rating from me! She was friendly and I feel like I have a new friend. The selection of quality shoes were great! I will definitely go the extra miles to shop there again! I got a great pair of low cut boots and am a happy customer. read more

The shoes are really cute but because she is the sales women is so rude I will not buy shoes here. Tuesday evening about 4:30 Tuesday August 8th. I just can't believe the way she treats us when we walk in!! I don't know what this woman's problem is! read more

I am a wedding planner here in the Napa Valley and I had a Groom in need of a last minute shoe shine for his wedding day. He was staying in Calistoga at hotel who unfortunately did not offer this service. We decided to call Azusa to see if they happened to offer this service. Lisa, the store owner, answered and while they didn't offer this service in store, she went above and beyond to help us with the request. She came on site to Solage with her personal shoe shining kit and shined the Groom's shoes at no cost! This was such a lifesaver and we couldn't thank Lisa enough for doing this kind gesture for us to make our clients happy. Thanks Lisa! read more

Needed some shoe laces and the owner was so kind and attentive for such a small item. Boy do I miss small town shops like this one, glad I came in!!! read more