1. Outlander Men's Gear

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Healdsburg, CA

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Outlander Men's Gear

3.7 (12 reviews)
Closed • 10:00 am - 6:00 pm

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7 years ago

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4 years ago

If you're looking for a pretentious store with pretentious service, this is the perfect spot for you.

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5 years ago

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Susan Graf

Susan Graf

2.9(36 reviews)
0.1 mi
•$$$$

Uber friendly staff and great selection of men's and women's clothing at S. Graf store downtown…read morePalo Alto on Hamilton Ave (runs parallel to University). We wanted to pick inside and their sales clerks were actually busy rearranging the displays and sorting out piles of clothes, yet they both stopped and greater us. Not only that, they proceeded with friendly chatter about our dog (who loves the attention and was happy to say hello, tail wagging and all), then about men's short coat my wife glanced at. At the same time, there was nothing pushy in their behavior. When sales people know how to strike just the right balance between being human and their sales duties, it's a big plus and a rare occurrence nowadays. Even though it clearly looked like we were just browsing and unlikely to buy anything, they had been just as friendly and nice as they would have been to someone leaving a cash load there, and that alone deserves an appreciative 5 stars from me. I snapped multiple photos of their offerings so you could easily imagine the kind of stuff they sell.

This was one of the most uncomfortable shopping experiences I've ever had. We walked in fully…read moreprepared to purchase several pieces, but left without buying anything because of how poorly we were treated. The sales associate never introduced herself, was unfriendly from the start, and spent our entire visit following us around the store. Rather than offering assistance or creating a welcoming atmosphere, her behavior made us feel watched and judged. It was impossible to shop comfortably. As visitors from the East Coast, we're very familiar with boutique shopping and understand attentive customer service. This was not that. Good boutiques make customers feel welcome, not like suspects under surveillance. It's unfortunate because we came ready to spend a significant amount of money, but chose to take our business elsewhere.

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Outlander Men's Gear - menscloth - Updated October 2026

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