My first experience with Calistoga Bike Shop was six years ago when I rented a bike to explore the…read morebeautiful Napa Valley. That visit led to my first bike purchase, and Brad Suhr and his team took the time to understand my riding style and helped me choose the perfect Specialized e-bike for my needs. I never felt pressured--just genuinely supported by people who care about their customers. Since then, I've referred many friends to this outstanding shop in the heart of Northern California wine country, and I've continued bringing my bikes there for service and repairs because I know they'll always do quality work. Most recently, I purchased another Specialized e-bike from Calistoga Bike Shop, and the experience was every bit as exceptional as my first. Although I live about 90 miles away in the San Francisco Bay Area, where I have plenty of bike shops to choose from, I gladly make the trip because the personalized customer service, expertise, and integrity are second to none. Calistoga Bike Shop has earned my trust and loyalty over the years, and I highly recommend them to anyone looking for knowledgeable guidance, outstanding service, and a bike shop that truly puts its customers first.

We had the best day on e-bikes. We rented them around noon and the guys got us set up quickly,…read moreexplained the recommended route on the Vine Trail, suggested lunch stops and wineries to hit a long the way. We were out more than 4 hours - it was awesome! One of the best days we've had in a long time. Great price, great service! Thank you from Matt & Jessica from Baja!

Well stocked huge store - footwear, apparel and accessories all available. attentive staff, enough…read moreparking available right outside. We like shopping here.

I was up visiting Napa and of course I had to stop by the nike factory outlet to see if there were…read moreany good deals/finds. While I've gotten lucky and found some gems in the past, this last time I struck out. I was looking for golf polos specifically and the selection was limited to a single rack with just a couple of standard options. The same shirt I saw at the clearance store in San Leandro for $19.99 was $39.99 here. The shoe and apparel selection was pretty mid this time around. The difference between a factory store and clearance is that the factory store will run more weekly flash sales. So depending on the flash sale that week, you'll be able to get some good deals from time to time. Other than that, the discounts are similar to what I'd find through the Nike app.

Dubs Sports has been handling all of our basketball uniform orders from design, artwork, print and…read morefinal product for our Leagues and Travel Teams. I have also referred them to local High School Coaches and Athletic Directors for spirit wear and uniforms. Our non-profit youth basketball program orders for the last two years have all been on-time, never over budget wether it is a for a team of 12 or a League of over 40 players and we have orders every season due to the growing demand of Napa Valley Basketball Alliance and Legends Hoops AAU team growth. And all of the Coaches and Program Directors I have referred have been happy with the quality of team wear, cost and timeliness. Joe and Scott work hard to give good value and customer service and are successful at both. Beyond uniforms and spirit wear, they have a wide variety of sports equipment for most mainstream sports and will order what they don't have in stock. In fact we send a lot of players to get Shock Doctor insoles from them as they are the only local shop to have an account with this high quality sports protective equipment provider! Shop is easy to miss if driving down California Avenue but is an eye opener once inside, as they have a lot inside and keep growing! These guys know sports as Scott is a Hall of Fame athlete and Joe has been a top local Coach for many years in Napa. I hope they are open for a lot of years! Dubs is of course Warriors fans!

I love it! I was looking for a high quality baseball mitt, so I asked around and was turned on to…read morethis place. They stock a variety of mitts and the owner was great about seeing what my needs were before recommending any. They even have American and Japanese made high end mitts! A quick look around shows jerseys and other items available too. This is definitely the place to go FIRST so there's no regrets.

Victor provided amazing customer service and went the extra mile to help me out. He is a huge asset…read moreto your business.

This is the place to go for serious walking/running shoes…read more Mike was incredibly helpful in finding the right new walking shoes for me. He was patient throughout the entire process and took the time to make sure the shoes were truly comfortable, fit properly, and would work well for long walks--not just feel good for a minute in the store. I never felt rushed and really appreciated his knowledge and attention to detail. This is the place I trust when I'm serious about finding quality walking or running shoes that fit correctly. Thank you, Mike, for making the experience so positive!

I returned after a year from my first very good shopping experience…read more This visit I was introduced to Rosie who was so very thorough, patient and so pleasant. I explained my foot problems as I had just returned from my Podiatry Dr Visit. Explained my need for the ideal shoe for work and for non-working days. All the while as I'm trying on shoes she set me up to try, she's juggling other customers graciously and successfully, also stocking shoes. I felt very relieved and happy with my purchases. I highly commend her in her customer service and professionalism. P.S. Several other employees on the floor were pleasant and greeting customers. It is nice to see that because it's not pleasant to shop in a store and employees act as if you're invisible. Thank you for having superb employees!! Sincerely, Katherine C.

I love this sports basement! Great selection of products for all my activities, mountain biking,…read morerock climbing, hiking and camping! And the bike mechanics are so nice and accommodating! They fixed my break on Saturday so I could go on an epic crazy ride in Olema with my step Dad who was visiting with his mountain bike! Thank you sports basement bike mechanics!!!

I am warning you, do not go into the store. Because if you do, you're going to love everything and…read morespend a lot of money! I had a short day in the Napa Valley and had the opportunity to do a little shopping in Saint Helena. Elise Walker was my very first stop. OMG! What a find. They have so many exceptional pieces of clothing that I really want to drop a small fortune. But as I was on vacation, I limited myself to one exquisite dress. I walked in and as soon as I did, this delightful young woman helped me find everything I need. Remember the days when Hop girls used to really offer you service! Well, she was wonderful. I wish I had asked her her name. As for value, I can tell you this, you're gonna drop some change. But it's well worth it.

I was pretty disappointed with this store. The selection was extremely limited, and the few pieces…read morethey did have were not appealing at all. Nothing felt stylish, current, or worth the price. The staff was also a bit odd. They were not necessarily rude, but the interactions felt awkward and uncomfortable, which made browsing less enjoyable. Overall, between the lackluster inventory and the strange atmosphere, this is not a place I would return to or recommend. There are plenty of other clothing stores with better selections and a more welcoming vibe.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

I enjoy shopping here and became a 'Basementeer' member. Particularly, this location as I have fond…read morememories of ice skating here as a kid in the 80's! Almost brings me right back. I would encourage you to ride a bike (tons of bike parking) or take public transit. There is not a lot of parking for cars here, although you could park on the street. I also shop at REI, but much prefer Sports Basement. I even use their free 1lb propane tank refills (after initial purchase of a refillable tank) and I feel that that is a very smart thing to do give that the normal propane canisters are totally non-recyclable and considered hazardous waste, so you cannot and should not even throw them away. I found a hazardous waste disposal/recycle site where I got rid of mine, good riddance. The refillable ones they sell at Sports Basement is the way to go. Sports Basement has a good return policy and for the most part friendly people working there. I did run in to what seemed like an incompetent phone support person however. I had called the 800 number to cancel a preorder on a bike and she acted like she had no idea what I was talking about, and ended up telling me I would have to call the store I had set it for pick up at. It turns out, I was able to cancel the preorder via the 'AI' chatbot on the website. I'm really not sure why the phone rep. wasn't able to help with that.

Love that all of the staff here is following safety protocol and guidelines for covid. The staff…read morewas also very helpful with assisting me to find items for my boyfriend who is a sports fan, but I needed something he didn't already have! I walked out very satisfied with my purchases and the help I received in finding them. Will definitely keep this store in mind for future shopping for family and friends.

States online they open at 10am, showed up at 10:30 and doors were locked and nobody was there!!…read moreTried calling and no one answers the phone!!

Ordered online. Paid. Email confirmation…read more Now the item is not in stock?! Days after? Another garbage company to stay away from.

they charged me for a pair of shoes. making me believe I was going to get them for a good price on…read moreBlack Friday, I didn't look for more now they cancel my order saying they didn't have enough stock. I could have gone to other vender to find what I wanted but because of thus store I can get a good price any where else. not professional at all.

I rented a e-bike for an afternoon of riding and the experience was great. Signing up to rent and…read morereserve the bike was quick and simple; I signed all the relevant paperwork in advance. When I showed up at the store, the bike was prepped and ready to go. I had an issue with the bike (not the store's fault) and they quickly brought a replacement bike out to me in the middle of my ride. They were pleasant, easy to deal with and efficient the whole way through. By the way - the ride itself was fantastic. I took a 40-mile loop following a very popular route that was recommended by several sources I consulted. Low traffic, great scenery -- a fun way to spend the afternoon.

Great -ebikes, great location, WONDERFUL service above and beyond the necessary! Highly recommend…read more And the area to bike around Healdsburg is fabulous.