I was in Napa and happen to be at Bel Aire Plaza and realized Lark Shoes was here. I work in physical therapy and refer people here all the time for shoes and foot orthotics, but have never been to this store before, so I took opportunity to check them out. They have a good selection of supportive shoes such as Vionic, Dansko, Birkenstock, Allbirds, Topo, Born, etc. They do have some athletic shoes, but not as many as other supportive shoe stores. They sell mostly women's shoes, but they do have a small selection of men's shoes. Staff were very nice and helpful with any questions I had for them regarding the different orthotics they sell as well as questions about their different shoe brands. I would recommend coming here if you have some feet issues and are looking for a good pair of supportive shoes or foot orthotics. read more

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I bought a pair of Danskos through Amazon. They were the correct size (I have owned over 20 pairs) of 37. They were obviously sized incorrectly and were probably a 38 or 39. I messaged Lark back through Amazon and never received a response. I then called the store in Napa directly (I live locally). The salesperson was nice and did get back to me. But she said that the manager told her that there was nothing that they could do to remedy the problem. read more

The worst customer service .I've never made a yelp review but this guy Steven was the biggest dick. I bought a pair of defective Birkenstocks and they refused to switch them out for a new pair.3 hours of wear and a huge slice on my foot. I've shopped here for years and has my whole family. We want people to shop local but this is the reason people use Amazon. I'll never go back and I'm spreading the word. What a jackass... He said I'm sorry you're mad that you didn't get your way. What?? Arggg Please don't go there in solidarity with me. A stranger. Haha read more

Victor is amazing. He's always super friendly honest patient and the reason i come back. Ended up picking a pair or HOKA bondi 8 & couldn't be happier. The two ladies on staff today were also friendly and helpful sorry i didn't catch their names. Thank you read more

i purchased a pair of sandals there and after wearing them 3 times the strap broke. when i went to get help they provided no support. i did not have the receipt but i have e purchased dozens of shoes from this store. no more!! read more

This store is great. They have a good selection of Dansko, Birkenstock, Blundstone, Kork-Ease etc... They carry comfy shoes that have some flair and appeal, they are high quality shoes that are not dowdy. Every time I go in the staff is helpful and knowledgeable. Think about it. Would you rather buy shoes at Lark and support a local business - or buy them from a conglomerate company whose magnate bought a $500+ million dollar yacht. Lark Shoes is a better choice. read more

Stopped in this morning looking for shoes suitable for kitchen work. The staff was extremely polite and helpful. They had a very good selection of quality non slip shoes as well as shoes for all occasions. I'll for sure be making the drive back there when I need shoes. And to top it off they treat hospitality workers very well. Highly recommend this store!! Excellent value. read more

Super service and selections galore. Definitely recommend this shoe emporium for quality, knowledgeable staff and smiles. read more

Good selection of quality shoes at lower prices. I got a $140 pair of Dansko sandals for $89.99 and I love them! Good selection of Birkenstocks and Taos, among other brands. Good customer service too. I'm so glad I found them, as I was in Napa for a short time and needed the sandals for an event. read more

I took my sister here to get new shoes. She is disabled and uses a walker so she cannot handle large retail stores. What a delight to find ample chairs and helpful staff to greet you. I hardly knew that old school shoe stores still exist, but Lark's is like stepping back in time when someone with knowledge of the shoes in stock will help you find the perfect pair of shoes. read more

I been debating on writing this review but it has been bothering me for the past week. My mother and I stopped by last Sunday around 4 pm. As we walked in there was no one at the store other than two employees and none of them acknowledged us. We didn't really think much of it until another customer walked in and she was greeted and asked if she needed help right away. My mother and I are Latinas and we felt discriminated by the employees as the customers that walked in were not the same skin color as us. We ended up purchasing a pair of $170.00 work boots and left the store disappointed as this was our first and last time purchasing anything from here. I hope that employees are trained properly in the future to better accommodate all customers. read more

I went in earlier today and the sales people greeted me and then gave me a few minutes to browse before asking me if there was anything I wanted to try on. Myra ended up helping me and was patient with me trying on a whole bunch of different boots and shoes and even suggested other things similar to what I was trying. I have a challenging sized foot to find shoes for (women's 10.5) but they had a good selection of things in my size. At the end I also mentioned that I had been thinking of trying out new insoles in the shoes I walked in wearing and Myra immediately pulled out a pair of insoles that fit my shoe perfectly and made my existing shoes more comfortable and supportive! It wasn't cheap but I guess quality products and helpful people are worth paying a bit more for. Will definitely be shopping here more in the future! read more

While on vacation in downtown Seattle I searched high and low for the right pair of boots and came up empty handed. We finished up the tail end of our vacation in Napa and I decided to try my luck at this shoe place just for the heck of it. Having never been here before I was pleasantly surprised by all the top orthodic brands they offer (i.e. Ecco, Clarks, Dansko, Noat, Keen, Vionic, Aetrex and the list goes on....) Much better selection than Walking company by far. Immediately greeted by Maria who was such a pleasure and brought out any and every style I wanted to try. Natashia was also great in giving me feedback when I just didn't know what boots to get. I ended up buying two pairs just because every pair I tried on was great. I eventually returned one of the pairs the next day (had buyer's remorse) and they didn't make me feel bad about it at all. Fantastic shoe place and great customer service provided by Maria and Natashia. read more

Lark Shoes - Shoe Stores Near Me - Napa, California

Certainly lived up to their bad reputation! I purposely missed pronounced Vivonic shoes that I asked for after looking about (like chickens do when looking for something) of the 3-4 workers- the one girl who was helping the only other customer asked me "how are you doing?" and pointed to the display. I then looked around the store for about 5 more minutes- NO one asked to help or assist me. Shame- I was 14 years old and was a far better salesperson/identifier of "purchaser" than any of the "sales" reps. You go INTO that store knowing a person is going to drop at LEAST 250! Well, this store is certainly NOT helping retailers in the area unfortunately- I'll get my shoes on line. It's obvious this store isn't "open for business" read more

Fast,friendly service. Lists of higher end great quality shoes. Had my size,my style ,color and also other choices to choose from. I could spend a lot in there on a visit If I had the means. I'll be back for some Keen High top boots, & maybe a high quality casual slip on. Highly recommend. I regret buying my sandals on Amazon last year after this experience and my Amazon sandals seem to maybe be a knock off and all I saved for a sandal that lasts for years is $11 & they lasted a year. read more

This shop does carry really nice name brands. However, I have been in a total of three times over the past couple of years, and walked out empty-handed each time. The service stinks. I find the associates to be snotty, unfriendly and unhelpful on each occasion, and on all three visits, they've watched my well-behaved 5-year-old daughter like a hawk, giving me the impression that this is not a family-friendly store (even though they carry children's shoes). In fact, on our last and final visit, my daughter, out of curiosity stepped on a sensor on the floor (I believe one that reads your feet and tells whether you under or overpronate, etc.), which triggered the "test" to begin on a TV screen. The associate promptly yelled at my daughter to get off of it - She did not ask her to get off or kindly tell her - she YELLED. Now, most children know not to touch anything in stores, but if you slap a sensor in the shape of two feet right smack in the middle of the floor, kids are going to want to step on it. Three attempts to shop here is enough for me and I have no desire to return in the future. I always try to shop locally and support Napa's small businesses, but I can find the same items at REI for a fraction of the price WHILE receiving excellent customer service at the same time. read more

Really phenomenal service. Very helpful with enough staff to cover everybody. They were very flexible and allowed me to try on enough styles and sizes to find the perfect fit. Would highly recommend! read more

So glad Lark Shoes is open! I needed a pair of keen work shoes and insoles for arch support so bad my feet were killing me. I went right in and out with exactly what I needed. Have been a customer here for over seven years. Great Store. Great Shoes. Great Service. read more

Very helpful staff, they have a couple of other stores and can order your size in shoes. They carry Uggs, Merrell, Keen, Birkenstock, Ecco, Clarks, Josef Seibel and Clarks for men. Lots of great choices from dress to casual and hiking boots. Ask for Carol for the best service. read more

Lark Shoes - Lark Shoes Napa - Shoe Stores Near Me - Napa, California

I always support local business' whenever I can but it's like this store doesn't want to stay in business? They have the worst hours for working people, they're pushy with sales or they just completely ignore you. Natasha was very dismissive when I asked a question about a pair of dansko's they had, and seemed as though she'd rather be somewhere else since she was talking to another employee more than any customers. I can buy shoes cheaper online, but I wanted to support locally... guess I'll be taking my business elsewhere. I changed this from a 2 star review to a 1 star review, I'd give them no stars if possible. How Natasha became the store manager I will never understand, probably the least friendly person working in retail that I've ever met. When I asked to speak to the owner about a complaint she refused to even provide me with information to be in contact with them, some manager!!!!! read more

The people who work at Lark are friendly, helpful and know their stuff. We've bought many many pairs of shoes and always walk out the door with a smile. Also Lark carries the best shoe brands! Uggs, Ecco, Birkenstock, Merrill, Keene, Clark's, Dansko and others. read more

Very happy with my 2 shopping experiences here. Victor was a HUGE help and he is an excellent salesman (zero pushiness). When I took the Vionic shoes home, and went on quick errands with the new shoes, they cut into the back of my ankle. And they were perfect in the store and inside the home! I took them back, not for a refund of course - as I wore them outside, but just to see if they had a solution. They took them and 'softened' them in the back somehow. They are SOOOOO comfortable now! read more

Was going to buy over $400 worth of 2 pairs of shoes but the women was so rude and not understanding to what I was saying. I let her know I needed a new work shoe because my danskos that Iv stood behind this product for 13 year is now leaving a mark on my foot and she told me my shoes aren't work shoes, Haha yes it's my day off and I'm in sandals( also not dansko). Thank you so much for not listening when you ask if I needed help and thinking I have no idea what I'm talking about. Really wanted shoes but I'd rather order online. read more

Visited on Nov 3, 2020 at 5pm. One of the staff was VERY rude. I was looking for a specific shoe, staff member very rudely told me, Well, we can't carry every shoe.." It was gross, off-putting and I left feeling very upset. read more

For some reason I haven't been to this store even though it's been here for a while. I walked in and was amazed at the variety of upscale shoes that are good for your feet. From Birkenstocks to Tao the shoes are beautiful. The service was the same. I must've tried on 12 pairs of shoes and these ladies were just as amazing from the first to the 12th pair. I also wasn't sure about a color and without even asking they were on the phone finding another store that had them in stock, and had them delivered the next day so I could try them on with no sales pressure. Everyone was so helpful giving me insight in regards to sizes and styles. I have wide feet so it isn't easy finding supportive cute shoes although there were many choices here. Definitely worth checking them out. I'll certainly be back. read more

I like the selection and style they have here, but every time I come in I feel like they are over eager to make a sale. If I say no thanks I'm just looking, let me peruse...it's a shoe store, it's small, I can find you if I want to try something in. I always leave without buying because of the hard sale feel. read more

I am thoroughly disappointed with Lark Shoes and their customer service. About 4 days ago I bought a second pair of Birkenstocks from them, and a Dansko clog. I wasn't 100% sold on the Birk and the woman told me I could wear them in my house, and should I want to return them, that would be fine. 2 days later, I had worn them in my house for an hour and got a blister. So I returned them and the owner told me that they wouldn't take them back. I asked why and she said, "they look worn (the inside of the Birk had my toe marks, the soles were fine) and I can't sell them. Birkenstock won't take them back. Do you want me to lose money on them?" I looked at her astonished and repeated what the sales lady who sold me the shoes and was standing in front of me told me about wearing them at home. She backed my story up, but the owner was too stuck in her ways to provide customer service that was acceptable. Long story short, she refused taking my Birkenstocks back, and stuck me with shoes that give me a blister. I am sorely disappointed and won't be giving them anymore money, nor will I recommend them to anyone in town. I truly try to shop locally as much as possible, but won't be doing that any longer. Amazon/Zappos can have my money. read more

Great, new, little, classy shoe store! I absolutely love my new, black dress shoes I got! Joe helped me and was so incredible and accomodating! Thanks, Joe! read more

Staff was friendly however I have wide feet and they don't carry ANY wide shoes. I was disappointed of course but all of the shoe stores I've been visiting are the same so unfortunately us wide footed ladies have to shop online. Nice shop though very organized and clean and good customer service. read more

Great selection of quality shoes ESPECIALLY if you are in the food and wine industry as many locals are. Was promptly greeted by friendly staff, Was in and out of there in 5 minutes with shoes that were better than what I walked in hoping for. They were also 30$ cheaper than what I had anticipated. read more

Everything I've gone into Lark, I've either been ignored, or handed one pair of shoes with no follow-up. Their customer service is horrid.

I've been into this store twice and received horrible service both times. First visit I absolutely needed the purchase otherwise I would have put the shoe back on the shelf like I did today. the person that was at the register did not make contact with customers or come up to me when I already had a shoe in hand. Guess I'll stop trying to support locally and go to zappos. read more

I have been there a couple of times and the service doesn't improve. Most recently I was there in Dec. And I was with a friend. We walked in and out and we were never acknowledged by the staff. I don't plan on going back. Right after that we went to another local store and we had a great experience and I ended up buying 3 pairs of shoes. I believe costumer service does make a difference. Please note my first review was removed due to the lack of details lol. Wells, here you have it :) read more

My wife and I have been shopping at both locations at Lark Shoes in Larkspur and San Anselmo love them both but when we went to the Napa store my golly g it was amazing. HUGE INVENTORY , great styles and great steals . Staff was amazing very knowledgeable about their shoes and very kind and courteous. Great business ! Thanks Larks! read more

This is a small, individually-owned shoe store with amazing, personable sales persons. I have had a wonderful time each time I've shopped there (Which sorry to say for my wallet, is way too many!). I have gained much knowledge with regard to shoes, especially Ugg and Birkenstock brands. The owner occasionally has a Dansko representative on site, who also taught me an insane amount regarding Danskos and how to make leather shoes work for you. It's not a type of shoe that you can wear for a full 8 hour shift the first time around, you have to "break" them in, similar to Berks, and get them shaped and comfortable for your type of foot. The customer service is amazing. Each worker there is unique and has a different style, but when they're busy--they still try super hard to check in back for your size/style. If they don't have it-they always offer to order from one of their sister stores! I appreciate that they try to substitute style or color when they're missing the specific kind I want, just to see if at least the size works, prior to ordering from another store or online even! They also guarantee repairs on shoes that you buy from them. I once bought an Ugg and noticed it had a slight looseness in one of the external threads. Their repair man fixed it right up and made it look as good as new! The owner is totally straight-forward, as a small business owner, and to be honest-cuts the BS, which is super refreshing. She either tells you how she can help, or says she cannot. So no one's time is wasted. I think she and all her associates are wonderful and polite, and I highly recommend it for anyone who wants a legitimately good shoe. It's worth the extra buck, as it lasts longer and is made in a higher quality compared to shoes at Payless. Nurses--get your Danskos here. Napkins--get your Uggs here! Winery workers, legit--get your blundstones and work boots here! Then go get a Javiva Blended Coffee at Peet's a couple doors down! read more

I wasn't going to shop at Larks again. I too had a couple of bad experiences with the customer service. Took a chance today. I noticed new employees, very friendly and helpful! I know it's hard to run a business but if you can't be polite maybe it's time to stay home and let the employees take care of it. read more

I just had another super experience at Lark's Shoes. I walked in and both of the staff greeted me and asked if they could help me find something. I explained that I needed new athletic shoes for walking with great support and they immediately suggested the Hoka's. Tiffany brought out three pair for me and the first pair I tried on was heaven. Then I moved to replacing my Dansko's and found a pair. They seemed a little looser than my regular pair and so Tiffany brought out the next size down and tried to find me another pair of the same size because they are hand made and another pair may be a tiny bit different. She was happy to bring out any shoes I wanted and did so with a generous smile. To me that is wonderful customer service and definitely above and beyond. I love to shop local and I have always had good experiences with Lark Shoes. Additionally I saw them spraying and wiping down my chair as I left which gave me peace of mind and shows they care about their customers. You can shop online but please buy at Lark Shoes. read more

11/2014 I went in looking for baby Uggs. Not acknowledged or greeted. When I was helped they had to order the shoes from another store which was nice. I had a coupon for $15 off boots but was told it wasn't valid with baby or kids boots. When I went back to get the boots I tried to use the coupon again and was told the same thing. It doesn't say anywhere on the coupon that it doesn't apply to baby and kids. Apparently the mark-up isn't enough. I felt the restrictions should be noted on the coupon and said so. I was then told that no matter what they say people always find something to complain about. I WILL NOT BE BACK AND WILL TELL OTHERS TO SHOP ELSE WHERE. read more

First of all I want to say how happy I am with the purchase I made this morning! Thank you Lark shoes for coming to napa! You have made my Christmas shopping so much easier. There is the nicest manager working there. I cannot say her name but she was very helpful, professional and pleasant. It really makes a difference when you get help like I was able get at the store especially when things are so busy with the holiday shoppers! When I went to write a review I noticed the one star review from yesterday. I thought that she sounded like a cyber rage person so I fell the need to give a positive review because I believe that's what this business deserved and especially this manager. I can't stand ragers! And this business has been excellent and they have a great variety of shoes and boots to choose from. read more

This shoes store has the best selection of comfort shoes in the area. Even better, they usually have the shoes I want in stock! Totally laid back and not pushy sales staff. Over-all awesome every time I stop in to shop! read more