Gosh folks, where do I even start with this one?…read more At the beginning would be best.....so Killa B and I went to Florida to see my 92 year old Uncle I had not seen in 35 years. Total Bible thumping m effer. Killa B had a very special pillow she took everywhere with her. A magenta pill shaped pillow with the word, "Imagine" in cursive embroidered on it. This thing had seen better days as it had started to lose its filling and get a bit dirty and become too old to clean but she loved it very much. When we returned our rental car, with all the hustle and bustle, she forgot it. Some of you might say, how could she forget something she loved so much. Well, we all make mistakes and Killa B is no exception, things happen. We emailed Enterprise rent a car but to no avail, it never turned up. Its been a year and I was sitting around thinking, hmmm, how do I outdo her birthday last year. I took her to Disney World. She always wanted to do that but this one had to be from the heart. Something no one would think of. Ah yes, the pillow. I went online and found an extremely similar pillow as far as color and size but lets be honest people, where am i gonna find a magenta pillow that looks like a pillow that says imagine on it? Cant be done. Enter 707 Embroidery Zone and Emily Kent and crew. I emailed them one afternoon on a whim thinking, they aren't going to take a little job like this. Within 10 or 15 minutes I get a very personable email back from this Emily person asking what she can do and what they can do and they are open to whatever I need. I explain the sitch in detail and I relay that this Emily person I have never met is an absolute Angel and she comes back with this kind of project makes her day. Mind you this is a very, very small job and I am going to a place that does mass jobs for people. Im talking hats, shirts, jackets...hey folks they even do vinyl wraps for cars and trucks.....they might even do the Saleen! Well they will if I can get some gainful employment...hint....hint anyone out there! I finally got the pillow in the mail and ran down there double time. Emily comes out with a damn halo over her head, cuz I told you shes an Angel and she is like the nicest young lady I have ever met and is just so down to earth. She made me feel right at home and super special cuz lets be realistic.....im a big ol dude in an embroidery place getting a little pillow sewn up. Kind of weird. She asked me every aspect of what I needed....oh dont let me forget the very nice lady at the front counter....she gave me a little tour of there showroom while i was waiting which was super cool. I told Emily I needed my project done by the 10th of September and she said no problem. They sent me several corresponding emails showing me mock ups and everything and it was done today and I picked it up. I presented it to my wife and we were both in tears. That says it all right there. A perfect job done by perfect people at a perfect price. I cant wait to go back for my vinyl wrap.

I've had nothing but great experiences over the years with Embroidery Zone. Jose and his team are…read moreconsistently friendly, helpful and truly go above and beyond to make sure every order is perfect. No matter the size of the order, they handle it with ease and professionalism -- and everything is always completed on time. It's rare to find this level of reliability and customer service. Highly recommend!

I had such a genuinely great experience here, and it was all because of Maria. She has the kind of…read moreenergy that makes you feel instantly comfortable, like you're talking to someone who actually gets why needlepoint matters. I walked in thinking I'd just browse a little, and she somehow turned it into one of the most fun, easy shopping experiences I've had in a long time. Maria didn't just point me toward a wall of canvases. She asked what I liked, what my style was, what my mom might enjoy, and she actually listened. She pulled out options I never would've found on my own, explained the details without making me feel overwhelmed, and helped me pick out a canvas for myself that I'm honestly obsessed with. She also helped me choose one for my mom that feels so perfectly her it almost made me emotional. There's something really refreshing about someone who knows their craft and still treats you like a person instead of a transaction. Maria made the whole visit feel personal, thoughtful, and genuinely fun.

First thing is I love needlepoint, I'm a huge customer…read more I was a long time customer (40 years) of TheNeedlepointer in Edmonds, WA. This store was sold to someone in California and moved to California. In this sale/transition, I had items in the system to be finished. The wait for items during that time was a year+. Note that I invested $1K+ for the canvases and threads for these "sets" before prepaying for the finish work. The pre-paid finish work was over $1k. Previously, I've never had issues, so didn't think anything about time or $$. I knew it would show up eventually. When I got my finished items about a 1.5 years later, the finish work was all over the board and not what I asked for. I had some that were "soft" ornaments, which is what I asked for. Some where thing framed hard, some where think framed hard. The problem with this is that they were ornament "sets". So the finish work of each set didn't match. I called the new store and they told me that if I sent back the "sets" they'd send them out to have them "redone". I sent them all back at my cost and was told that it would be another year+ since they had to go back in line in the system for finishing. I agreed and then didn't think much about them. 2 years later I got a box of ripped up unfinished ornaments/needlepoint canvases with zero explanation. Imagine my shock! I called and asked "why they sent them back in the condition that they are in" . I got the run around on explanation for over a year, I kept having to send in the original paperwork and explain over and over to new people. My request was to complete the finish work that I paid for or refund the money so I could find someone to finish them on my own. They just kept giving me the run around, then a new person would respond and we'd go through the same process over and over. I am on my 5th person now. They offered me $200 to call it good. I declined. I think my next step is to take them to "quick claim court", I need to investigate how to do this. I recommend NEVER to use this company. There are so many other "needlework" shops out there that are reputable and super supportive. Its just been frustrating trying to deal with them long distance and since they don't answer their phone EVER, leaving messages and sending emails does nothing.

Amazing customer service & quick turn around!…read more Thank you so much Diaz Screen printing & embroidery for making it happen!

Kind and expert owner Erwin helped me with a last minute tee shirt for Ground Hogs Day! I had a…read morecute photo that I Iiked that I wanted to wear to work and he made an *exception* for me and I paid a surcharge to receive an extra quick turnaround so I had it same day! His shop is amazing - all the crew is helpful - his machinery is top notch as is his excellence and know how. You can see from the samples in his shop he works with many local businesses, schools, sports teams and organizations - and his embroidered work is beautiful too! He supports our local businesses - and his is a great local business to support too!

Beautiful products, beautiful space and great service!…read more Such a great selection and it's so clearly laid out and easy to shop. The employees are knowledgeable and readily available

A very cute store, but check their hours before visiting. (and paying 25 cents for every 3 minutes…read moreof parking, come on Santa Rosa, This is a SHOPPING area, don't you want your stores to have customers????) I seem to recall they were closed Mondays. (As are a lot of other sewing/ craft stores, yarn in neighboring towns - now) I traveled down on Tuesday and visited all my favorites, except this one - b/c as it happens, they are now closed Tuesdays. I only come to Santa Rosa occasionally so it would be great if all the craft stores decided on the same day to be closed! How's an artsy chick going to get her out-of-town fix and spend that large paycheck if they all close a different day of the week? I'm guessing if you get there, you'll find something nice, let me know!

All city Embroidery is the place to go in Fairfield for your custom embroidery! Hands down!…read moreCustomer service is amazing . They will quickly work with you with any issues you may have and the turnaround time is faster than other shops. I will be coming back for my custom uniforms and anything else I may need . Product ordered is perfect ! Thank you!

Great service, always neat and on time! Thank you!!! Definitely recommend to friends, colleagues…read moreand family

They have classes and are a great community hub! I like their sale yarns in the back. They also…read morehave a lot of cool knitted items and they attach the patterns to them (and recommend yarn for each project.) Amazing service. Will be back!

Today was my first time visiting and I ADORE this store! Lots of windows, lovely staff, gorgeous…read moreyarn, and a very kind, mellow, and friendly vibe.

Kathy is amazing. She is caring, professional and communicates regularly and effectively. I…read morewanted some jackets embroidered and was having a hard time finding tall sizes for my brothers. Kathy listened to what I was needing and recommended jackets that she could order for me. Not only are the jackets she recommended exactly what I was looking for, they were very affordable too! Kathy made me feel like my project was the most important thing she was working on. She took the time to understand what I was wanting to accomplish and made sure it happened. I'm very pleased with the quality of the work, the speedy turn around and the great feeling that I got from working with Kathy. I will definitely be using Fox Fabrique again!

Fast and reasonably priced. I had to get 9 vests embroidered and Virginia and her team did a great…read morejob.

Thank you TShirt Source! It was a pleasure to meet you and do business with you. I had a late bday…read morerequest to get name and number on back of Mexican soccer jersey for my brother and they finished my rush order early and in time for upcoming World Cup game! I would absoltoely recommend you!

If I could give 0 stars, I would…read more I brought my graduation stole to T-Shirt Source in Daly City for embroidery and even paid extra to expedite the order from the normal 7 days to 3-5 days because my graduation was coming up. The day before I was supposed to pick it up, they called me and told me they had "lost" my stole. Instead of taking accountability, they told me to go buy another stole myself and that they would embroider the replacement "on the spot." I ended up taking time off work trying to deal with this mess, and to make things worse, I could barely even get ahold of the store while trying to figure out what was going on. When I asked if they could at least reimburse me for losing my stole, they told me they couldn't because they were "no longer making a profit" off my order. There was little to no apology, no urgency, and absolutely no professionalism. Then after all the back and forth, they suddenly "found" my stole and told me to come pick it up at 5:30. It became pretty obvious that they never actually lost it -- they just lied about it to buy themselves more time. This was one of the most stressful customer service experiences I've had, especially considering this was for a major life event. Really shitty service. I would not recommend trusting them with anything important or time-sensitive.

Had exactly what I needed! Helpful sales people! Great value for what I needed...the thread I…read moreneeded was half of what it would have cost me to ship from east coast.

Auburn Needleworks has everything! Yummy yarn, hardware…read more(hooks, knitting needles, stitch markers, etc.), and embroidery floss. They might've even had cross stitch kits, but not sure about that. You could spend hours just looking and it takes willpower not to blow a year's worth of pay! The proprietor is a very nice woman and gives great service.

They close randomly even says at a time. If you want to go call and see if they are open.read more

Fun new boutique that recently opened in Downtown Napa. There's a lot of local vendors selling…read moretheir wears there. I love the pottery and macrame selections as well as the beaded earrings artists. The owner takes great pride in her shop and you can tell. Everything is neat and organized and when walking around you feel like you're on an adventure peeking into each shelf. She is a local herself so she can give recommendations on fun things to do if you're from out of town. I'll totally be back and in the meantime, send people her way!